Create great experiences with us.​

OUR VALUES
We Raise the Bar

We shape our industry – we are the competition. We’re ambitious and disciplined teammates who make smart plays and get better every day.

We Create Exceptional Experiences

Whether we’re engaging a fan, seller, partner, or teammate, we don’t compromise when it comes to their experience. We hold ourselves accountable and lean into every connection to make the moment count.

We Embrace Change

In our world, the only constant is change and we’re ready for it. As a team, we’re energized by working with speed and agility to anticipate; we’re unafraid to be self-critical and we drive relentlessly to get the best results.

We Enhance Communities

We invest in our communities inside and out. We’re united in raising awareness around causes close to our hearts and are passionate about giving back.

We Commit as a Team

Above all else , we’re one team that trusts and supports each other –our unity gives us the strength to tackle even the most difficult challenges facing our business. Driven in our pursuit of the optimal, we constructively voice our perspectives, and when the best play is called, we move forward together.



Culture and People

We build products that connect people and create lasting memories. If doing meaningful work inspires you, you’re our kind of people. We are passionate about facilitating amazing fan experiences and just as intent on providing compelling experiences for our employees. Don’t miss out on this opportunity to work with talented, fun, and motivated people. Join us!

Product that Connects

We know you’re a fan of live events and we want to help you get there more often.

We believe you should experience the Vivid Seats product firsthand. This means monthly credits and promotional discounts for you to spend on Vivid Seats tickets for the best live event experience possible.

We have great partners who trust us to facilitate memorable experiences for their fans. Teaming up with them provides you with the additional perk of greater industry access and insights.

Care and convenience

Our Benefits

We make it easier to bring your best self to work. While you are transforming the live event industry, we take care of you and the people who matter to you.

The Basics

We’ve got you covered with a variety of health, dental and vision packages to meet your needs: BCBS PPO, HSA and HMO plans, mental heath and telehealth programs.

Your Future

We care about what’s ahead for you. From competitive retirement and savings programs, to continuing education opportunities, and rewarding performance incentives, our goal is to grow your future in meaningful and sustainable ways.

Recharge

We know employees who refresh, restore, and take time for life’s significant moments enjoy their work and are more productive. PTO, mental health days, and maternity/paternity policies give you the flexibility to make the most of your planned time off.

Winning Together

We celebrate wins and stay connected as a team. Our teams are recognized in company-wide town-halls, hackathons, and product demos and enjoy in-office happy hours, holiday and summer events, and company sponsored sports leagues and competitions.

Healthy = Happy

We are committed to a healthy lifestyle. We cover gym membership fees, host wellness weeks, provide plenty of nutritious snacks, cater smart choice lunches, provide access to on-site treadmill desks, bike storage, fitness classes, and inspiring office spaces where mindfulness can thrive.

Convenient

We make work a little easier, providing hybrid working arrangements at accessible office locations. When you are in the office, you’ll have the tools (company provided laptops, monitors, software), room for ideas (open floorplan with plenty of meeting rooms, quiet areas, and whiteboards), and coffee. We’re talking good coffee.

Find Your Seat

Open Roles

Being part of our team means you have the ability to make an impact and own innovation that allows us to connect millions of unique monthly site visitors to live events, making every part of their experience special.

Build your confidence as a leader, thinker, and doer. Your ideas are heard and your hard work is rewarded. Work with the most talented engineers, marketers, and other thought leaders. The experience at Vivid Seats positively challenges and shapes your perspective. Join us.

Don’t see a role that fits your experience? Don’t let that stop you. Apply using our General Application on Jobvite.

Accounting
Manager, Financial Reporting

Who we are: Vivid Seats (NASDAQ: SEAT) is the largest independent online ticket marketplace, sending tens of millions of fans to live events. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago’s top 10 places to work in 2022, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation.

The Opportunity: 

As the Manager, Financial Reporting, your responsibilities will encompass critical components of our public company financial reporting and touch many different areas of our business. This is a unique opportunity to join a fast-moving team, challenge yourself to contribute in new ways, and support your own growth and professional development.

How your role contributes to the success of Vivid Seats:

  • Supports overall compliance with U.S. GAAP and SEC requirements
  • Coordinates the preparation and filing of SEC reports including Form 10Ks, 10Qs, 8Ks and other filings
  • Gathers financial information necessary for the completion of SEC filings and required support
  • Performs research and prepares technical accounting memos
  • Supports analytic reviews of consolidated financial information
  • Works with Investor Relations, Legal, and Corporate Communications, among other functions, in drafting earnings releases, as well as ensuring financial accuracy of analyst presentations
  • Ensures compliance with applicable internal control standards
  • Works closely with external auditors
  • Completes special projects and performs other duties as assigned

How your role expectations will progress in the first 30, 90, and 180 days:

30 days in

  • Acclimate to Vivid Seats’ values and organizational goals to understand how your department drives initiatives forward
  • Understand your teams’ contributions and the needs of stakeholders that rely on your deliverables to bring business objectives to life
  • Master accounting policies and practices specific to Vivid Seats’ business

90 days in

  • Become deeply familiar with our financial reporting software systems and contribute to ongoing enhancement
  • Oversee crucial aspects of each close cycle and SEC filing
  • Develop and lead initiatives for the financial reporting team that improve processes, drive innovation, and build on Vivid Seats values
  • Empower and coach team members to achieve personal and functional goals that correlate to department objectives
180 days in
  • Independently oversee the delivery of a portfolio of critical components for each quarterly or annual filing.
  • Serve as a subject matter expert and trusted resource for all department members and provide relevant training and mentorship.
  • Collaborate with stakeholders to confirm accurate prioritization and refine processes for collaboration and best practices.
  • Meaningfully contribute to department roadmap exercises that balance current needs with future strategic initiatives.

What You’ll Bring:

  • Bachelors degree in Accounting. Masters degree or CPA license is preferred.
  • 5+ years of experience in challenging accounting roles.
  • Experience in SEC Reporting and/or Technical Accounting
  • Experience with SEC filing tool, and XBRL
  • Thorough understanding of accounting principles and demonstrated application to complex situations.
  • Desire to supervise and mentor others.
  • Excellent Microsoft Excel skills, organizational skills and attention to detail.
  • Comfort working with various stakeholders, including those outside of accounting and finance.
  • Intrinsic desire to complete challenging tasks accurately and timely.
  • Ability to manage multiple responsibilities simultaneously

Our Commitment:

We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.

Vivid Seats provides competitive compensation; bonus incentives and equity for all employees; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; remote work and snack allowances; and a variety of additional workplace perks.

#LI-EH1
#LI-Hybrid

Apply Now
Administrative
Employee Engagement Admin
Who we are:
Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation.

The Opportunity:
As the Toronto Employee Experience Admin, you are the face and voice of the organization. You’ll be responsible for creating and implementing employee experiences that engage our population, greeting all guests and callers, including answering phone calls, welcoming and directing visitors, and assisting with overall office maintenance. You’ll partner with the People Team to deliver experiences that delight employees across all of our working locations. As the point person in our Toronto office, you will also work with a variety of vendors for tasks such as shipping, deliveries, and building maintenance. To succeed in this position, you must be able to think creatively, turn ideas into well throughout plans, draft communications for the company, act proactively and independently and provide general administrative services support.  Your attention to detail and organizational skills will support you in ensuring that everything runs smoothly, identifying inefficiencies before they become a problem and creating processes that are built to scale. 

How your role contributes to the success of Vivid Seats:

  • In partnership with the People Team, create and roll out employee experiences that support a population of 600 employees across multiple locations 

  • Play a meaningful role in our employee experience journey, creating and maintaining a welcoming, amenity rich, and innovative environment.  

  • Distribute company-wide announcements and plan company events and outings, both small and large scale. 

  • Provide organizational and administrative support for a growing office of 40+ employees. 

  • Procure and manage facilities services and vendors. 

  • Maintain all office supplies, equipment, and food and beverage offerings. 

  • Oversee Toronto operational needs—including kitchen and office inventory, space planning, security, maintenance, and deliveries—with an eye toward automation and predictability. 

  • Ensure all visitors and callers are greeted and routed efficiently and professionally. 

  • Manage direct communications with building management regarding items specific to our suite as well as updates regarding the building and local events. 



How your role expectations will progress as a Receptionist in the first 30, 90, and 180 days:

30 days in
  • Complete new hire orientation, gaining the resources you need to be successful.
  • Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers. 

  • Acclimate to team and company norms, business objectives, and Vivid Seats values. 

  • Meet with Toronto employees to begin understanding their office needs and regular office functions. 

90 days in
  • Contribute to our approaches, methods, or technologies to support overall office goals and drive team efficiencies. 

  • Maintain, harvest and aid internal and external vendor relationships to improve the office working environment. 

  • Draft company communications, learning from feedback to align to company communication standards. 

  • Champion Vivid Seats values for the Toronto office location and contribute to employee experience and engagement initiatives. 

180 days in
  • Apply methods to execute individual tasks that positively impacts the team. Play an active role in continued learnings to advance skill sets necessary for team goals. 

  • Launch at least two employee experience activities that allow our full population to participate. 

  • Evaluate and consolidate vendors to save on office costs and realize efficiencies. 

  • Play a leading role in delivering a People Program that impacts the full company of 300+ employees across multiple locations. 

    What You’ll Bring:
  • Experience in an office receptionist, administration, employee experience, or related position. 

  • Creative thinking and writing skills to draft communications from scratch and provide feedback on company announcements. 

  • Knowledge of administrative and clerical procedures. 

  • Excellent organizational skills and the ability to manage multiple tasks at the same time. 

  • Attention to detail and high level of accuracy. 

  • Demonstrated written and verbal communication skills and the desire to provide the highest level of customer service. 

  • Experience or interest in leveraging physical office space to create meaningful employee experiences. 


Our Commitment:
We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.

Vivid Seats provides competitive compensation; bonus incentives; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; remote work and snack allowances; and a variety of additional workplace perks.

Location: Toronto Apply Now
Customer Service
Expedited Resolutions Team- Nights&Weekends

Who we are: Vivid Seats (NASDAQ: SEAT) is the largest independent online ticket marketplace, sending tens of millions of fans to live events. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation.  

  

The Opportunity: Voted best Customer Service two years in a row by Newsweek, as a Expedited Resolutions Team, you will have the opportunity to join a best-in-class team and engage with hundreds of customers and sellers. You will serve as the primary point of contact for high level customer inquiries via phone, chat, and email. Ideal candidates are those who are energized when working to solve unique issues, sharing their technical expertise, and handling multiple tasks effectively and efficiently. With empathy, confidence, and professionalism, you will play a critical role in connecting our VIP customers to the events that excite them. We pride ourselves in creating exceptional experiences from the point of purchase until they enter the gates. 

How your role contributes to the success of Vivid Seats:  

  • Maintain excellent customer experience with tone, empathy, confidence, and attention to detail. 
  • Develop and present solutions to fan issues efficiently and effectively. 
  • Update internal order notes appropriately and ensure proper procedures are followed during all fan and seller interactions.
  • Maintain thorough knowledge of company values, processes, and policies to ensure proper exchanging of information, order replacements, refunds, credits, etc.
  • Utilize empathy and professionalism in every interaction to deliver a best-in-class customer experience. 

  

How your role expectations will progress as a Suite Services Associate in the first 30, 90, and 180 days:  

30 days in - 

  • Complete new hire orientation, gaining the resources you need to be successful.  
  • Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our fans and sellers. 
  • Acclimate to team and company norms, business objectives, and Vivid Seats’ values. 
  • Understand the flow of buyer orders and entry level call inquiries.
  • Become familiar with company policies and processes.
  • Navigate and resolve non-complex calls.
  • Complete training with a complete understanding of how this role plays an important part in lowering customer anxiety

90 days in -  

  • Contribute to our approaches, methods, and technologies to support overall business goals, drive team efficiencies, and reduce customer anxiety.
  • Maintain, harvest and aid internal and external relationships to achieve progress and advance objectives. 
  • Exhibit deep understanding and application of industry and company processes, including replacing ticket inventory, and navigating escalated contacts

180 days in   

  • Apply methods to execute individual tasks that positively impacts the team.  
  • Play an active role in continued learnings to advance skill sets necessary for team goals. 
  • Competent on industry nuances and company policies.
  • Manage highly complex, escalated, and high value contacts without guidance.
  • Ingrained as a key player of the team who runs autonomously throughout day-to-day responsibilities.

  

What You’ll Bring:  

  • Work experience in customer service in retail or service-related industry.
  • Computer proficiency, including ability to maintain 50+ WPM typing speed and to efficiently operate basic PC/web browser functionality.
  • Excellent empathy, confidence, and patience.
  • Written communication skills with an aptitude for grammar and spelling accuracy.
  • Capable of multitasking in a fast-paced environment.
  • Self-reliant and ability to work with minimum supervision.
  • Research skills to troubleshoot customer issues.
  • Willing to be flexible in work hours where needed.
  • Genuine interest in live events, sports, and entertainment.



Schedule/Hours/Pay: 

  • 3 Weekdays and both Saturday and Sunday  
  • 3:00pm-12:00am
  • $40,000 with Bi-annual bonuses and company equity. 
  • Hybrid model, not fully remote. 

 

Our Commitment:  

We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.   

Vivid Seats provides competitive compensation; bonus incentives; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; snack allowances; and a variety of additional workplace perks.  

Apply Now
Design/UI/UX
Lead UX Designer

Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation.

The Opportunity: The Lead UX Designer is responsible for vividseats.com's end-end user experience, while bringing simplicity, intuitiveness, surprise and delight. You will lead concepting, prototyping, balancing user experience, motion and visual design aligned to business goals to create a best-in-class digital experience for Vivid Seats.

How your role expectations will progress as a UX Designer in the first 30, 90, and 180 days: 

30 days in 

  • Complete new hire orientation, gaining the resources you need to be successful.  
  • Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers. 
  • Acclimate to team and company norms, business objectives, and Vivid Seats values. 
  • Meet and greet product, engineering and analytics teams and stakeholders.
  • Start familiarizing yourself with strategic documents around future customer engagement.

90 days in 

  • Create product designs for Vivid Seats end-to-end user experience, collaborating with research, and owning design and prototypes with minimal oversight.
  • Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies. 
  • Establish, maintain, and facilitate internal partnerships to achieve progress and advance objectives. 
  • Display leadership by being an example of continued growth in your role and looking for opportunities to mentor and encourage junior designers.

180 days in  

  • Design and implement process improvements that positively impacts the team.
  • Play an active role in continued learning to advance skill sets necessary for team goals. 
  • Deepen understanding of customers, our users, and contribute to the evolving Vivid Seats personas to guide future user experience and product strategies.
  • Bring observations and defined strategies of opportunities to drive initiatives to level up the UX design team effectiveness internally and in the company.

What You’ll Bring: 

Experience: 

  • 4+ years’ experience as a User Experience Designer, with experience as design lead or equivalent 
  • Experience in the B2C / eCommerce space
  • Solid understanding of UI/UX philosophies, design thinking and processes
  • Experience with responsive web design and cross browser/cross platform development
  • Experience with designing for native app
  • Able to manage project work and competing design deadlines while keeping the team apprised and updated with progress before designs are finalized
  • Stay on the cutting edge of what’s new in user experience, identifying opportunities and experimenting with applying new interaction patterns
  • Develop prototypes and wireframes to communicate ideas to stakeholders
  • Conduct research tasks such as planning and partnering with user research analysts to create usability tests, A/B testing and site surveys. Be able to report feedback and findings, and use those results to inform future customer experience designs
  • Experience and/or willingness to work in an agile/lean environment

Communication Skills: As a lead designer with an eye for usability, you also turn this lens to how you facilitate meetings, present your designs, and write emails. You are looking for more effective ways for your audience to consume the content you are conveying – regardless of medium and channel. Your end user is the customer as well as your internal partners and stakeholders. As a design group, we seek to continually update our communication skills to increase engagement and comprehension.

Problem Solving Skills: At Vivid Seats we encourage growth mindset, always be excited about the user problems, be keen to learn more and keep exploring avenues to collaborate and problem solving. You must be able to come up with creative solutions and consider a variety of alternative solutions for each problem along with other members on UX and Product teams.

Interpersonal Skills: You must display a genuine passion for product-centric innovation; an ability to work well independently as well as collaboratively; must have a keen and exceptional attention to detail; and more importantly, an ability to identify root recommendations inspired by the customer’s needs and behaviors.

Our Commitment: 
We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.  

Vivid Seats provides competitive compensation; bonus incentives; PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; snack allowances; and a variety of additional workplace perks. 

#LI-Hybrid

Apply Now
Sr. UX Designer

Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation.

The Opportunity: The UX Designer is responsible for vividseats.com's end-end user experience, while bringing simplicity, intuitiveness, surprise and delight. You will lead concepting, prototyping, balancing user experience, motion and visual design aligned to business goals to create a best-in-class digital experience for Vivid Seats.

How your role expectations will progress as a UX Designer in the first 30, 90, and 180 days: 

30 days in 

  • Complete new hire orientation, gaining the resources you need to be successful.  
  • Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers. 
  • Acclimate to team and company norms, business objectives, and Vivid Seats values. 
  • Meet and greet product, engineering and analytics teams and stakeholders.
  • Start familiarizing yourself with strategic documents around future customer engagement.

90 days in 

  • Create product designs for Vivid Seats end-to-end user experience, collaborating with research, and owning design and prototypes with minimal oversight.
  • Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies. 
  • Establish, maintain, and facilitate internal partnerships to achieve progress and advance objectives. 
  • Display leadership by being an example of continued growth in your role and looking for opportunities to mentor and encourage junior designers.

180 days in  

  • Apply methods to execute individual tasks that positively impact the team.  
  • Play an active role in continued learning to advance skill sets necessary for team goals. 
  • Deepen understanding of customers, our users, and contribute to the evolving Vivid Seats personas to guide future user experience and product strategies.
  • Bring observations and defined strategies of opportunities to drive initiatives to level up the UX design team effectiveness internally and in the company.

What You’ll Bring: 

Experience: 

  • 3+ years’ experience as a User Experience Designer
  • Past experience in the business-to-consumer / eCommerce space
  • Solid understanding of UI/UX philosophies, design thinking and processes
  • Experience with responsive web design and cross browser/cross platform development
  • Experience with designing for native app
  • Able to manage project work and competing design deadlines while keeping the team apprised and updated with progress before designs are finalized
  • Stay on the cutting edge of what’s new in user experience, identifying opportunities and experimenting with applying new interaction patterns
  • Develop prototypes and wireframes to communicate ideas to stakeholders
  • Conduct research tasks such as planning and partnering with user research analysts to create usability tests, A/B testing and site surveys. Be able to report feedback and findings, and use those results to inform future customer experience designs
  • Experience and/or willingness to work in an agile/lean environment

Communication Skills: As a designer with an eye for usability, you also turn this lens to how you facilitate meetings, present your designs, and write emails. You are looking for more effective ways for your audience to consume the content you are conveying – regardless of medium and channel. Your end user is the customer as well as your internal partners and stakeholders. As a design group, we seek to continually update our communication skills to increase engagement and comprehension.

Problem Solving Skills: At Vivid Seats we encourage growth mindset, always be excited about the user problems, be keen to learn more and keep exploring avenues to collaborate and problem solving. You must be able to come up with creative solutions and consider a variety of alternative solutions for each problem along with other members on UX and Product teams.

Interpersonal Skills: You must display a genuine passion for product-centric innovation; an ability to work well independently as well as collaboratively; must have a keen and exceptional attention to detail; and more importantly, an ability to identify root recommendations inspired by the customer’s needs and behaviors.

Our Commitment: 
We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.  

Vivid Seats provides competitive compensation; bonus incentives; PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; snack allowances; and a variety of additional workplace perks. 

#LI-Hybrid

Apply Now
Sr. UX Researcher
Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation.

The Opportunity: As a Sr. UX Researcher at Vivid Seats you will play a role in inspiring change at all stages of the product’s development through the delivery of exciting written, oral, and visual presentations about his findings. However, your most fundamental role will be to assist the entire User Experience (UX) team in understanding what would ensure that the consumer’s experience with the product feels more intuitive, fun, accessible, and quite possibly, magical. You will get an opportunity to own and reveal what the consumers need from the business’s products by conducting primary research, exploring consumer behavior and motivation, and working with the Product Design, Product Management, and Product Development (engineers) departments in developing new product features.

In addition to this, you will be empowered to evaluate all the features that contribute to the consumer’s experience, provides expertise, collaborates internally, and on occasion, spearheads projects.

How your role contributes to the success of Vivid Seats:

Research: In this exciting role you will be responsible for spearheading the planning and conducting of consumer research at every stage of the product’s lifecycle; from validating the idea, early concepts, UX prototype validations, all the way to usability tests on the final product.

Collaboration: You will be given full autonomy on facilitating engagement and collaboration across various disciplines in the business. In this capacity, your key purpose is to ensure that the consumers’ needs are properly understood and seriously considered in all product departments. You will be working closely with the Product Developers, Product Managers, Interaction Designers, Analytics and other product departments for the purpose of promoting the best practices in consumer research.

Education: As the business’s consumer experience specialist, you will be encouraged to educate other departments in the field of UXR. In this exciting role you will document and present actionable product research findings to Product Management and other departments. The presentation of research findings will be delivered in an engaging way that is comprised of oral, visual, and written reports.

Internal Evangelism: Being a research specialist, you will be in the best position to understand the product’s strategy and business goals. In addition, you will be able to understand the product’s competitive edge. For this reason, you will be a constant advocate for the product’s value as well as the value of consumer research in addressing the product’s needs.

Research Design: This is an extension of the research role and a fundamental function of the UX Researcher. As a UX Researcher you will be responsible for designing quantitative and qualitative research approaches for application in all product departments. In the performance of this function, you will tailor the proposed research approaches in such a way that they avail solutions for core issues that regularly come up in individual stages of the product’s lifecycle.

How your role expectations will progress as a Sr. UX Researcher in the first 30, 90, and 180 days:
30 days in
  • Complete new hire orientation, gaining the resources you need to be successful.  
  • Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers. 
  • Acclimate to team and company norms, business objectives, and Vivid Seats values. 
  • Meet & Greet product, engineering and analytics teams and stakeholders
  • Start familiarizing with strategic documents around future customer engagement
90 days in 
  • Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies. 
  • Maintain, harvest and aid internal and external relationships to achieve progress and advance objectives. 
  • Start familiarizing with the past research, past analytics, product insights etc.,
  • Start supporting ongoing initiatives with research methodologies and testing recommendations
  • Leverage user testing.com platform to initiate research for strategic projects and work closely with user testing.com team’s SMEs to bring in industry research insights and best practices to Vivid Seats.
180 days in  
  • Apply methods to execute individual tasks that positively impacts the team.  
  • Play an active role in continued learnings to advance skill sets necessary for team goals. 
  • Deeply understand Vivid Seats ethos, and define a best-in class research method(s) in collaboration with larger product and UX team
  • Deeper understanding of customers, our users, and creating Vivid Seats personas to guide future user experience and product strategies
What You’ll Bring:

Experience: You will have at least 3-5+ years of work experience in qualitative analysis, quantitative analysis, statistical analysis, product usability moderating, card sorting, and test method selection. In addition, you must have had proven successful experience in the integration of consumer research into a business’s product design practice. Also, you must display a strong comprehension of the strengths and limitations of the different research methods, inclusive of when and how to apply each in product/market/consumer analyses.

Communication Skills: As a UX Researcher you must possess excellent communication skills to be able to relay these research methodology concepts and findings to the product and UX department and to other collaborating teams in a clear, simple, and relatable manner. Your communication skills have to be good both in written and verbal form.

Problem Solving Skills: At Vivid Seats we encourage growth mindset, always be excited about the user problems, be keen to learn more and keep exploring avenues to collaborate and problem solving. You must be able to come up with creative solutions and consider a variety of alternative solutions for each problem along with other members on UX and Product teams.

Interpersonal Skills: You must display a genuine passion for product-centric innovation; an ability to work well independently as well as with a team; must have a keen and exceptional attention to detail; and more importantly, an ability to identify root recommendations inspired by the consumers’ needs and behaviors.

Our Commitment: 
We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.  

Vivid Seats provides competitive compensation; bonus incentives; PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; snack allowances; and a variety of additional workplace perks. 

#LI-Hybrid  Apply Now
User Experience Design Manager
Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation.

The Opportunity:
As a User Experience Design Manager at Vivid Seats, you’ll mentor designers on the team to deepen and broaden their design thinking, as well as their presentation and design skills. You’ll work with the business to understand how to position the team to partner more effectively to meet agreed upon goals. You’ll drive toward greater understanding of the end user’s needs and strategically advocate for solutions to any friction or blockers within the current Vivid Seats journey.

How your role contributes to the success of Vivid Seats:
• Oversees the creation of team member's individual goals to align with department goals and defines success outcomes.
• Encourages innovation and curiosity. Leads by example by bringing ideas to the table and encouraging team discussions. Rewards enthusiasm for solving business and user challenges.
• Strong focus on end user experience and demonstrates a clear passion for the customer. Understands and can describe different user journeys and needs to translate to design and product outcomes.
• Facilitates design challenge workshops. Helps the team uncover new business opportunities. Creates a UX roadmap, influences future product prioritization. Communicates strategic direction in written and oral formats as set for the team.
• Brainstorms constructively with others. Understands business strategy as defined and shared by the business/manager.
• Enables the UX leader to build a strong foundation of UX within the organization. Ensures the team always conducts competitive/comparative analysis, user research, and delivers data and insights driven design solutions for B2C initiatives.
• Identifies improvement areas and possible competitive advantage for exploratory research to build a case for future enhancements.

How your role expectations will progress as a UX Design Manager in the first 30, 90, and 180 days:

30 days in
• Acclimate to Vivid Seats’ values and organizational goals to understand how your department drives initiatives forward.
• Understand your teams’ contributions and the needs of stakeholders that rely on your deliverables to bring business objectives to life.
• Set weekly touch points with direct reports to understand their role, motivations, and needs, building trust and leading with empathy.

90 days in
• Empower and coach team members to achieve personal and functional goals that correlate to department objectives.
• Develop and lead initiatives for your team that enhance process, drive innovation, and build on Vivid Seats values.

180 days in
• Monitor and evolve team deliverables, individual goals, and overall performance to ensure alignment with broader initiatives of your department and the organization while coaching your team to grow skill sets.
• Collaborate with stakeholders to confirm accurate prioritization and refine processes for collaboration and best practices.
• Meaningfully contribute to department roadmap exercises that balance current needs with future strategic initiatives.

What You’ll Bring:
• 5+ years’ experience as a User Experience Designer and 3+ years’ experience in managerial role
• Solid understanding of UI/UX philosophies and processes
• Experience with solving UX problems, designing solutions for both B2C and B2B experiences
• Experience in partnering with researchers to drive studies
• Grounded in design thinking and perpetually curious with a continual desire to ask better questions
• Superb visual and verbal communication skills
• Proficient in Figma designing and prototyping
• Previous A/B testing exposure, collaboration with product teams and data-driven design work
• Experience and/or willingness to work in an agile environment

Our Commitment:
We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.

Vivid Seats provides competitive compensation; bonus incentives; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; remote work and snack allowances; and a variety of additional workplace perks.

Location(s): Chicago, Illinois (Hybrid)
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Engineering
Agile Delivery Lead
Who we are: Vivid Seats is the largest independent online ticket marketplace, sending tens of millions of fans to live events. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation. 

The Opportunity: 
Vivid Seats is committed to continuous improvement driven by collaboration, communication, and transparency in everything we do.  We are looking for a Delivery Lead to drive delivery effectiveness on our various teams in partnership with the Engineering and Product management team leaders. The role is a blend between a scrum master which will focus on guiding the teams to create the right structures and practices to enable and empower the teams as well as a project manager role to help co-ordinate cross-team activities that will ensure the successful delivery of business value to market. 

How your role contributes to the success of Vivid Seats: 
  • Partner with the two or more teams to create and manage the teams' roadmaps and delivery statuses on an ongoing basis. This will allow the product leaders to focus on product definition as well as product prioritization and enable engineering leaders to manage technical delivery decisions. 
  • Support delivery teams by organizing information for key ceremonies such as backlog grooming, sprint planning and retrospectives. 
  • Streamline communication and minimize knowledge gaps between different teams to coordinate multi-team deliveries. 
  • Coach and enable teams to drive through internal continuous improvement initiatives along with Engineering Managers and Product Managers. 
  • Provide coaching for additional delivery teams within the department as needed.  
  • Support in the creation and maintenance of standardized tools and processes that can be leveraged across multiple teams. 
How your role expectations will progress as a Software Delivery Lead in the first 30, 90, and 180 days: 
30 days in 
  • Complete new hire orientation, gaining the resources you need to be successful.  
  • Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers. 
  • Acclimate to team and company norms, business objectives, and Vivid Seats values. 
  • Facilitate and/or drive key ceremonies like the retrospective and sprint planning. 
  • Prepare weekly status reports (aka Delivery Health Reports) in partnership with the engineering and product managers.
90 days in 
  • Enhance our approaches, methods, or technologies to mitigate risks and improve efficiencies. 
  • Build, maintain, and leverage internal and external relationships to achieve progress and advance objectives. 
  • Partnering with other business units such as marketing, call center operations and accounting to ensure that all aspects of launch are accounted for. 
  • Partnering with other delivery teams to learn how teams are actively delivering as well as sharing lessons learned on their own teams. 
  • Making recommendations on streamlining our tooling to ensure our delivery success. 
180 days in  
  • Design and implement process improvements that positively impacts the team as well as the department.  
  • Mentor others, playing an active role in elevating the skill sets of those you work with. 
What You’ll Bring:  
  • 5+ years of managing cross-organizational deliveries in an Agile environment for a technology product organization. 
  • Experience in managing projects with multiple stakeholder groups. Our deliveries include working with technology, product, operations, marketing, and sales organizations.  
  • Experience blending the responsiveness of running an Agile delivery project while having the discipline of PMP. 
  • Experienced with project and product management tooling and able to define requirements, make minor adjustments and validate larger tooling changes. 
  • Highly analytical with experience in making data-driven delivery recommendations to the team but also highly empathetic in understanding the needs of the organization. 
  • Deep knowledge of Agile principles and practices and the ability to blend approaches (Lean, Kanban, Scrum, etc.) to apply the right principles in the right contexts. 
  • Ability to instinctively adapt communication, persuasion and negotiation skills depending on your audience, which will include senior leadership level.  
Our Commitment: 
We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.  

Vivid Seats provides competitive compensation; bonus incentives; mental health days; medical, dental, and vision insurance; monthly credits and discounts for attending live events; snack allowances; and a variety of additional workplace perks. 

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Lead React Native Engineer

Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation 
 
The Opportunity:  
As a Lead React Native Engineer, you will build and support systems responsible for our exciting new app experience tailored just for sports fans. You will work on the latest cross-platform technology and make decisions which will directly impact product direction. Following React, front-end, and mobile development best practices, you’ll be responsible for developing frameworks that scale to the needs of other internal development teams at Vivid Seats.   
 
How your role contributes to the success of Vivid Seats:  

  • You will add lead experience and founding membership to a new team designed to iterate rapidly on solving problems for sports fans 
  • You will help define what it means to be an excellent React Native developer at Vivid Seats, and help grow a React Native community 
  • You will define and implement best-practices in design patterns, code quality, testing, and innovation to keep our commitment of always putting our customers first.  
  • You will lead the technical execution of a team of React Native engineers  

How your role expectations will progress as a Senior React Native Engineer in the first 30, 90, and 180 days:  
 
30 days in 

  • Complete new hire orientation, gaining the resources you need to be successful.   
  • Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers.  
  • Acclimate to team and company norms, business objectives, and Vivid Seats values.  
  • Develop basic understanding of applications, tech stack, and development process. 

90 days in 

  • Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies.  
  • Maintain, harvest and aid internal and external relationships to achieve progress and advance objectives.  
  • Contribute to team planning, estimations, and design sessions.  

180 days in 

  • Apply methods to execute individual tasks that positively impacts the team.   
  • Play an active role in continued learnings to advance skill sets necessary for team goals.  
  • Have self-sufficiency in all applications touched by the team.    
  • Actively contributes into larger team and engineering group objectives.  
  • Produce and deliver clean, correct code that drives team and company tech goals forward.  

 What You’ll Bring:  

  • 5+ years professional experience in software engineering, and 2+ years as a technical lead or equivalent 
  • A proven career designing, building and testing applications in React Native 
  • Experience creating and deploying to Apple’s App Store and Google’s Play Store 
  • Experience working in a highly collaborative, fast-paced Agile environment 
  • Experience with client-side application state libraries (Redux) 
  • Strong knowledge of front-end web languages (HTML, CSS, JavaScript, TypeScript)   
  • Exposure to server-side web technologies (Node, Java, Spring)   
  • Experience with JavaScript/Typescript testing frameworks (Mocha, Jest, Enzyme, etc.)  
  • A proven ability to perform code reviews 
  • Experience with Databases (MySQL and MongoDB) 
  • Strong written and interpersonal communication skills to document and share team best practices across the department.   

Our Commitment: 
We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification. 
 
Vivid Seats provides competitive compensation; bonus incentives and equity for all employees; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; remote work and snack allowances; and a variety of additional workplace perks. 



#LI-MM1

Apply Now
Lead React Native Engineer

Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation 
 
The Opportunity:  
As a Lead React Native Engineer, you will build and support systems responsible for our exciting new app experience tailored just for sports fans. You will work on the latest cross-platform technology and make decisions which will directly impact product direction. Following React, front-end, and mobile development best practices, you’ll be responsible for developing frameworks that scale to the needs of other internal development teams at Vivid Seats.   
 
How your role contributes to the success of Vivid Seats:  

  • You will add lead experience and founding membership to a new team designed to iterate rapidly on solving problems for sports fans 
  • You will help define what it means to be an excellent React Native developer at Vivid Seats, and help grow a React Native community 
  • You will define and implement best-practices in design patterns, code quality, testing, and innovation to keep our commitment of always putting our customers first.  
  • You will lead the technical execution of a team of React Native engineers  

How your role expectations will progress as a Senior React Native Engineer in the first 30, 90, and 180 days:  
 
30 days in 

  • Complete new hire orientation, gaining the resources you need to be successful.   
  • Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers.  
  • Acclimate to team and company norms, business objectives, and Vivid Seats values.  
  • Develop basic understanding of applications, tech stack, and development process. 

90 days in 

  • Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies.  
  • Maintain, harvest and aid internal and external relationships to achieve progress and advance objectives.  
  • Contribute to team planning, estimations, and design sessions.  

180 days in 

  • Apply methods to execute individual tasks that positively impacts the team.   
  • Play an active role in continued learnings to advance skill sets necessary for team goals.  
  • Have self-sufficiency in all applications touched by the team.    
  • Actively contributes into larger team and engineering group objectives.  
  • Produce and deliver clean, correct code that drives team and company tech goals forward.  

 What You’ll Bring:  

  • 5+ years professional experience in software engineering, and 2+ years as a technical lead or equivalent 
  • A proven career designing, building and testing applications in React Native 
  • Experience creating and deploying to Apple’s App Store and Google’s Play Store 
  • Experience working in a highly collaborative, fast-paced Agile environment 
  • Experience with client-side application state libraries (Redux) 
  • Strong knowledge of front-end web languages (HTML, CSS, JavaScript, TypeScript)   
  • Exposure to server-side web technologies (Node, Java, Spring)   
  • Experience with JavaScript/Typescript testing frameworks (Mocha, Jest, Enzyme, etc.)  
  • A proven ability to perform code reviews 
  • Experience with Databases (MySQL and MongoDB) 
  • Strong written and interpersonal communication skills to document and share team best practices across the department.   

Our Commitment: 
We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification. 
 
Vivid Seats provides competitive compensation; bonus incentives and equity for all employees; mental health days; medical, dental, and vision insurance; monthly credits and discounts for attending live events; remote work and snack allowances; and a variety of additional workplace perks. 



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Apply Now
Lead Software Engineer

This position is open to fully remote candidates who can work from anywhere in the United States and Canada. Candidates also have the option to work from one of our office locations in Chicago or Toronto. 
 
Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of BuiltIn Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation. 

The Opportunity:    

As a Lead Engineer you’ll make highly visible enhancements to our platform by maintaining and building new features, as well as integrating several of our internal systems into one cohesive platform. You’ll provide mentorship to engineers in and out of your team, drive and improve our development process, and architect and deploy new services and systems that scale. You are comfortable learning and working with a variety of languages and tools (we use Java, Python, JavaScript, and React) to support technical and strategic outcomes. 

Our Engineering department is made up of cross functional Agile development teams that deploy to AWS. You’ll tackle some of the most difficult challenges scaling an ecommerce marketplace by developing creative and intuitive features that maximize value and efficiency across the organization.  

You’ll partner with a team of Product Owners, Quality Engineers, User Experience Designers and Developers to deliver exceptional software. Our teams will lean on your expertise for best practices in design patterns, code quality, testing, and innovation to keep our commitment of always putting our customers first.   

How your role contributes to the success of Vivid Seats:  

  • Mentor engineers on your immediate team and across the engineering department, ensuring that they are unblocked and productive while also being challenged and supported to grow.  
  • Partner with Engineering, Product, and UX leadership to identify, solution and implement improvements to delivery, quality, stability, and scalability initiatives. 
  • Deliver high-quality code and supportive documentation that sets an example for the rest of the team.  
  • Provide thoughtful code reviews to your peers that not only increases quality but teaches engineers best practices they can apply in the future.  

How your role expectations will progress as a Lead Engineer in the first 30, 90, and 180 days:  

30 days in  

  • Complete new hire orientation, gaining the resources you need to be successful.   
  • Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers.  
  • Acclimate to team and company norms, business objectives, and Vivid Seats values.  
  • Become familiar with software platforms and delivery methodologies on your team.

90 days in  

  • Enhance our approaches, methods, or technologies to mitigate risks and improve efficiencies.  
  • Thoroughly understand the context of current architecture and any technical pain points to begin formulating architectural solutions. 
  • Build, maintain, and leverage internal and external relationships to achieve progress and advance objectives.  
  • Deliver clean code and thoughtful, insightful code reviews that helps level up our product and your team.  
  • Mentor engineers on your direct team  

180 days in   

  • Design and implement process improvements that positively impact the team and broader engineering department.  
  • Mentor others within the department, playing an active role in elevating the skill sets of those you work with.  
  • Architect and take ownership of new components of our APIs and platform, working with the leadership team and product to come up with technical solutions to our key business needs.  

What You’ll Bring:  

  • Positive energy, a desire to contribute to the growth and development of others, and a love for collaboration.  
  • A drive to identify and solve problems. 
  • The ability to deeply understand stakeholders and users and build solutions that meet their needs.  
  • A pragmatic view of technology and understanding of what tools are right for the job, not just fun to use.  
  • Extensive experience as a software engineer, ideally with at least some leadership experience mixed in.  
  • A solid grasp of OO concepts, service-oriented architecture, and how to build highly available and fault-tolerant systems.  
  • A cool playlist of bands or favorite performers you’re excited to see live in the future so we can get to know you and help get you tickets 

Our Commitment:  

We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.   

Vivid Seats provides competitive compensation; bonus incentives; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; remote work and snack allowances; and a variety of additional workplace perks. 

Apply Now
Senior Full Stack Engineer (B2C)

 Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation.

As a Senior Full Stack Engineer (B2C), you will build and support systems responsible for our exciting new app experience tailored just for sports fans. You will work on the latest cross-platform technology and make decisions which will directly impact product direction. Following React, front-end, and mobile development best practices, you’ll be responsible for developing frameworks that scale to the needs of other internal development teams at Vivid Seats.   
 
How your role contributes to the success of Vivid Seats:  

  • You will add senior experience and founding membership to a new team designed to iterate rapidly on solving problems for sports fans 
  • You will help define what it means to be an excellent React Native developer at Vivid Seats, and help grow a React Native and Node.js community 
  • You will define and implement best-practices in design patterns, code quality, testing, and innovation to keep our commitment of always putting our customers first.  

How your role expectations will progress as a Senior React Native Engineer in the first 30, 90, and 180 days:  
 
30 days in 

  • Complete new hire orientation, gaining the resources you need to be successful.   
  • Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers.  
  • Acclimate to team and company norms, business objectives, and Vivid Seats values.  
  • Develop basic understanding of applications, tech stack, and development process.  

90 days in 

  • Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies.  
  • Maintain, harvest and aid internal and external relationships to achieve progress and advance objectives.  
  • Contribute to team planning, estimations, and design sessions.  

180 days in 

  • Apply methods to execute individual tasks that positively impacts the team.   
  • Play an active role in continued learnings to advance skill sets necessary for team goals.  
  • Have self-sufficiency in all applications touched by the team.    
  • Actively contributes into larger team and engineering group objectives.  
  • Produce and deliver clean, correct code that drives team and company tech goals forward.  

 What You’ll Bring:  

  • 5+ years professional experience in software engineering 
A proven career building applications in the following disciplines: 

Frontend Mobile & Frontend Web: 

  • Possesses excellent understanding of functional components for React Native / ES6 + Expo as well as ReactJS / ES6 
  • Knowledge of state management across instanced components 
  • Comfortable in coding small animation 
  • Understanding of build/deployment pipelines 
  • Minimum knowledge around native code such a capability to open and build an XCode workspace or an Android Studio project 
  • Good understanding of end user authentication (OAuth2.0, Incognito, other) 
  • Solid understanding of HTML/CSS3, JavaScript, TypeScript 
  • Familiarity with a UI framework like MaterialUI or SemanticUI 
  • Understanding of progressive web application best practices 
  • Experience with client-side application state libraries (Redux) 

Backend:
  • Good knowledge of NodeJS, ExpressJS, GraphQL, Mocha, Spring, RESTful API 
  • Experience optimizing code for performance and high-availability 
  • Familiarity with 3rd party services like Amazon Web Service, Google Cloud Platform or Azure 
  • Proven experience implementing scalable APIs and caching mechanisms. 
  • Basic networking understanding (ISO/OSI Stack, DNS, ACL) 
  • Experience with NoSQL technologies like Cassandra/MongoDB as well as relational databases such as MySQL 
  • Strong knowledge in data profiling and query optimization 
  • Experience working in an Agile environment utilizing continuous delivery and deployment pipelines 
  • Experience with JavaScript/Typescript testing frameworks (Mocha, Jest, Enzyme, etc.) 
  • Strong written and interpersonal communication skills to document and share team best practices across the department.   

Our Commitment: 
We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification. 
 
Vivid Seats provides competitive compensation; bonus incentives and equity for all employees; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; remote work and snack allowances; and a variety of additional workplace perks. 

#LI-MM1

Apply Now
Senior React Native Engineer

Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation

Senior React Native Engineer
, you will build and support systems responsible for our exciting new app experience tailored just for sports fans. You will work on the latest cross-platform technology and make decisions which will directly impact product direction. Following React, front-end, and mobile development best practices, you’ll be responsible for developing frameworks that scale to the needs of other internal development teams at Vivid Seats.   
 

How your role contributes to the success of Vivid Seats:  

  • You will add senior experience and founding membership to a new team designed to iterate rapidly on solving problems for sports fans 
  • You will help define what it means to be an excellent React Native developer at Vivid Seats, and help grow a React Native community 
  • You will define and implement best-practices in design patterns, code quality, testing, and innovation to keep our commitment of always putting our customers first.  

How your role expectations will progress as a Senior React Native Engineer in the first 30, 90, and 180 days:  

30 days in 

  • Complete new hire orientation, gaining the resources you need to be successful.   
  • Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers.  
  • Acclimate to team and company norms, business objectives, and Vivid Seats values.  
  • Develop basic understanding of applications, tech stack, and development process.  

90 days in 

  • Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies.  
  • Maintain, harvest and aid internal and external relationships to achieve progress and advance objectives.  
  • Contribute to team planning, estimations, and design sessions.  

180 days in 

  • Apply methods to execute individual tasks that positively impacts the team.   
  • Play an active role in continued learnings to advance skill sets necessary for team goals.  
  • Have self-sufficiency in all applications touched by the team.    
  • Actively contributes into larger team and engineering group objectives.  
  • Produce and deliver clean, correct code that drives team and company tech goals forward.  

What You’ll Bring:  

  • 5+ years professional experience in software engineering 
  • A proven career building applications in React (React Native preferred, but not required) 
  • You've developed and shipped user-facing features using component-based UI frameworks. 
  • You’re familiar with current trends and best practices in front-end architecture, including performance, security and usability. 
  • Experience in designing, building, and testing modern web or cross-platform mobile solutions as part of an agile or cross functional team 
  • Experience with client-side application state libraries (Redux) 
  • Strong knowledge of front-end web languages (HTML, CSS, JavaScript, TypeScript)   
  • Exposure to server-side web technologies (Node, Java, Spring)   
  • Experience with JavaScript/Typescript testing frameworks (Mocha, Jest, Enzyme, etc.)  
  • Strong written and interpersonal communication skills to document and share team best practices across the department.   

Our Commitment: 
We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification. 
 

Vivid Seats provides competitive compensation; bonus incentives and equity for all employees; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; remote work and snack allowances; and a variety of additional workplace perks. 

Apply Now
Senior Software Engineer
This position is open to fully-remote candidates who can work from anywhere in the United States and Canada. Candidates also have the option to work from one of our office locations in Chicago or Toronto.

Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation.

The Opportunity:
As a Senior Engineer you’ll make highly visible enhancements to our platform by maintaining and building new features across our Core Java applications. Our teams work with a variety of applications that enable our ability to sell tickets, manage inventory, support our internal users, and provide a great customer experience from the website to the box office.

How your role contributes to the success of Vivid Seats:  
  • Help set the direction of the design and development of the backend systems powering our B2C Marketplace.  
  • Develop innovative solutions that give Vivid Seats a competitive advantage, mentor engineers, encourage team members, and champion technology improvements for your delivery team. 
  • Work cross functionally in Agile development teams that deploy to AWS production environments on demand, multiple times a day.  
  • Tackle some of the most difficult challenges scaling an e-commerce marketplace by developing creative algorithms and features that maximize value and efficiency across the organization.  
  • Partner with a team of Product Owners, Quality Engineers, and Engineers to deliver exceptional software, showcasing your work at the end each work cycle.  
  • Implement your expertise for best practices in design patterns, code quality, testing, and innovation to keep our commitment of always putting our customers first. 
How your role expectations will progress as a Senior Engineer in the first 30, 90, and 180 days: 

30 days in 
  • Complete new hire orientation, gaining the resources you need to be successful  
  • Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers  
  • Acclimate to team and company norms, business objectives, and Vivid Seats values 
  • Develop basic understanding of applications, tech stack, and development process. 
90 days in
  • Enhance our approaches, methods, or technologies to mitigate risks and improve efficiencies 
  • Build, maintain, and leverage internal and external relationships to achieve progress and advance objectives 
  • Apply technical learnings that align with the product roadmap to overall department and organizational goals that drive company initiatives forward. 
  • Contribute to team planning, estimations and software design sessions. 
180 days in
  • Design and implement process improvements that positively impacts the team  
  • Mentor others, playing an active role in elevating the skill sets of those you work with 
  • Guide the team's work so that it fits into the larger team and engineering group objectives. 
  • Produce and deliver clean, correct code that drives team and company tech goals forward. 
  • Improve efficiency in core systems and applications managed by the team and contribute to engineering group objectives. 
What You’ll Bring:  
  • A proven career developing Web based, Distributed and Multi-Tier architecture using Java/J2EE or other major platforms (Python, Scala, Clojure, etc.)  
  • Experience designing, building and testing web services and APIs.  
  • Strong knowledge of Spring, REST, Service Oriented Architecture, OAuth, Basic Authentication and PCI.  
  • Ability to translate complex technical concepts into high-level designs and act as a subject matter expert in software design, architecture, implementation, deployment and support across our full platform.  
  • Proficient in SQL and relational database modeling.
  • Familiarity with modern front-end technologies such as JavaScript and Single Page Application Frameworks and their interactions with APIs. 
Our Commitment:

We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.

Vivid Seats provides competitive compensation; bonus incentives and equity for all employees; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; remote work and snack allowances; and a variety of additional workplace perks. Apply Now
Senior Web Engineer
Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation

The Opportunity: 
As a Senior Web Engineer, you will build and support systems responsible for the acquisition of multi-million dollar monthly revenue. You will work on the latest front end technology stack and make decisions which will directly impact the final product. Following front end development best practices, you’ll be responsible for developing frameworks that scale to the needs of other internal development teams at Vivid Seats.  

How your role contributes to the success of Vivid Seats: 
  • Contribute to the design and development of our evolving inhouse marketing platform. 
  • Directly impacts the efficiency of the marketing team while creating a blueprint for future projects in the company. 
  • Implement your expertise for best practices in design patterns, code quality, testing, and innovation to keep our commitment of always putting our customers first. 
How your role expectations will progress as a Sr. Web Engineer in the first 30, 90, and 180 days: 

30 days in
  • Complete new hire orientation, gaining the resources you need to be successful.  
  • Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers. 
  • Acclimate to team and company norms, business objectives, and Vivid Seats values. 
  • Develop basic understanding of applications, tech stack, and development process. 
90 days in
  • Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies. 
  • Maintain, harvest and aid internal and external relationships to achieve progress and advance objectives. 
  • Contribute to team planning, estimations, and design sessions. 
  • Delivery of stable and scalable front-end code for our inhouse marketing platform.  
180 days in
  • Apply methods to execute individual tasks that positively impacts the team.  
  • Play an active role in continued learnings to advance skill sets necessary for team goals. 
  • Have self-sufficiency in all applications touched by the team.   
  • Actively contributes into larger team and engineering group objectives. 
  • Produce and deliver clean, correct code that drives team and company tech goals forward. 
 What You’ll Bring: 
  • A proven career building applications and services in React. 
  • Experience in designing, building, and testing of modern web solutions as part of an agile or cross functional team. 
  • Strong knowledge of front-end web languages (HTML, CSS, JavaScript, TypeScript)  
  • Exposure to server-side web technologies (Node, Java)  
  • Experience with JavaScript testing frameworks (Mocha, Jest, Enzyme, etc.) 
  • Experience with Next.js is a plus 
  • Strong written and interpersonal communication skills to document and share team best practices across the department.  
Our Commitment:
We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.

Vivid Seats provides competitive compensation; bonus incentives and equity for all employees; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; remote work and snack allowances; and a variety of additional workplace perks. Apply Now
Senior Web Engineer
Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation

The Opportunity: 
As a Senior Web Engineer, you will build and support systems responsible for the acquisition of multi-million dollar monthly revenue. You will work on the latest front end technology stack and make decisions which will directly impact the final product. Following front end development best practices, you’ll be responsible for developing frameworks that scale to the needs of other internal development teams at Vivid Seats.  

How your role contributes to the success of Vivid Seats: 
  • Contribute to the design and development of our evolving inhouse marketing platform. 
  • Directly impacts the efficiency of the marketing team while creating a blueprint for future projects in the company. 
  • Implement your expertise for best practices in design patterns, code quality, testing, and innovation to keep our commitment of always putting our customers first. 
How your role expectations will progress as a Sr. Web Engineer in the first 30, 90, and 180 days: 

30 days in
  • Complete new hire orientation, gaining the resources you need to be successful.  
  • Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers. 
  • Acclimate to team and company norms, business objectives, and Vivid Seats values. 
  • Develop basic understanding of applications, tech stack, and development process. 
90 days in
  • Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies. 
  • Maintain, harvest and aid internal and external relationships to achieve progress and advance objectives. 
  • Contribute to team planning, estimations, and design sessions. 
  • Delivery of stable and scalable front-end code for our inhouse marketing platform.  
180 days in
  • Apply methods to execute individual tasks that positively impacts the team.  
  • Play an active role in continued learnings to advance skill sets necessary for team goals. 
  • Have self-sufficiency in all applications touched by the team.   
  • Actively contributes into larger team and engineering group objectives. 
  • Produce and deliver clean, correct code that drives team and company tech goals forward. 
 What You’ll Bring: 
  • A proven career building applications and services in React. 
  • Experience in designing, building, and testing of modern web solutions as part of an agile or cross functional team. 
  • Strong knowledge of front-end web languages (HTML, CSS, JavaScript, TypeScript)  
  • Exposure to server-side web technologies (Node, Java)  
  • Experience with JavaScript testing frameworks (Mocha, Jest, Enzyme, etc.) 
  • Experience with Next.js is a plus 
  • Strong written and interpersonal communication skills to document and share team best practices across the department.  
Our Commitment:
We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.

Vivid Seats provides competitive compensation; bonus incentives and equity for all employees; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; remote work and snack allowances; and a variety of additional workplace perks. Apply Now
Software Engineer
This position is open to fully-remote candidates who can work from anywhere in the United States and Canada. Candidates also have the option to work from one of our office locations in Chicago or Toronto.

Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation.

The Opportunity: 
As a Software Engineer you’ll make highly visible enhancements to our platform by maintaining and building new features across our Core Java applications. Our teams work with a variety of applications that enable our ability to sell tickets, manage inventory, support our internal users, and provide a great customer experience from the website to the box office.

How your role contributes to the success of Vivid Seats:  
  • Help set the direction of the design and development of the backend systems powering our B2C Marketplace.  
  • Develop innovative solutions that give Vivid Seats a competitive advantage, encourage team members, and champion technology improvements for your delivery team. 
  • Work cross functionally in Agile development teams that deploy to AWS production environments on demand, multiple times a day.  
  • Tackle some of the most difficult challenges scaling an e-commerce marketplace by developing creative algorithms and features that maximize value and efficiency across the organization.  
  • Partner with a team of Product Owners, Quality Engineers, and Engineers to deliver exceptional software, showcasing your work at the end each work cycle.  
  • Implement your expertise for best practices in design patterns, code quality, testing, and innovation to keep our commitment of always putting our customers first. 
How your role expectations will progress as a Software Engineer II in the first 30, 90, and 180 days: 

30 days in
  • Complete new hire orientation, gaining the resources you need to be successful.  
  • Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers.  
  • Acclimate to team and company norms, business objectives, and Vivid Seats values. 
  • Develop basic understanding of applications, tech stack, and development process. 
90 days in
  • Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies. 
  • Maintain, harvest and aid internal and external relationships to achieve progress and advance objectives. 
  • Contribute to team planning, estimations, and design sessions. 
  • Delivery of stable and scalable front-end code for our inhouse marketing platform.  
180 days in
  • Apply methods to execute individual tasks that positively impacts the team.  
  • Play an active role in continued learnings to advance skill sets necessary for team goals. 
  • Have self-sufficiency in all applications touched by the team.   
  • Actively contributes into larger team and engineering group objectives. 
  • Produce and deliver clean, correct code that drives team and company tech goals forward. 
What You’ll Bring:  
  • 3+ years developing Web based, Distributed and Multi-Tier architecture using Java/J2EE or other major platforms (Python, Scala, Clojure, etc.)  
  • Experience designing, building and testing web services and APIs.  
  • Strong knowledge of Spring, REST, Service Oriented Architecture, OAuth, Basic Authentication and PCI.  
  • Ability to translate complex technical concepts into high-level designs and act as a subject matter expert in software design, architecture, implementation, deployment and support across our full platform.  
  • Proficient in SQL and relational database modeling.
  • Familiarity with modern front-end technologies such as JavaScript and Single Page Application Frameworks and their interactions with APIs.
Our Commitment:

We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.

Vivid Seats provides competitive compensation; bonus incentives and equity for all employees; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; remote work and snack allowances; and a variety of additional workplace perks.

We strongly encourage all interested applicants to apply to our open roles regardless of how many qualifications they meet.  Most of our posted positions have a degree of flexibility in the stated requirements.


 #LI-MM1


Apply Now
Software Engineer
Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation.

The Opportunity: 
As a Software Engineer you’ll make highly visible enhancements to our platform by maintaining and building new features across our Core Java applications. Our teams work with a variety of applications that enable our ability to sell tickets, manage inventory, support our internal users, and provide a great customer experience from the website to the box office.

How your role contributes to the success of Vivid Seats:  
  • Help set the direction of the design and development of the backend systems powering our B2C Marketplace.  
  • Develop innovative solutions that give Vivid Seats a competitive advantage, encourage team members, and champion technology improvements for your delivery team. 
  • Work cross functionally in Agile development teams that deploy to AWS production environments on demand, multiple times a day.  
  • Tackle some of the most difficult challenges scaling an e-commerce marketplace by developing creative algorithms and features that maximize value and efficiency across the organization.  
  • Partner with a team of Product Owners, Quality Engineers, and Engineers to deliver exceptional software, showcasing your work at the end each work cycle.  
  • Implement your expertise for best practices in design patterns, code quality, testing, and innovation to keep our commitment of always putting our customers first. 
How your role expectations will progress as a Software Engineer II in the first 30, 90, and 180 days: 

30 days in
  • Complete new hire orientation, gaining the resources you need to be successful.  
  • Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers.  
  • Acclimate to team and company norms, business objectives, and Vivid Seats values. 
  • Develop basic understanding of applications, tech stack, and development process. 
90 days in
  • Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies. 
  • Maintain, harvest and aid internal and external relationships to achieve progress and advance objectives. 
  • Contribute to team planning, estimations, and design sessions. 
  • Delivery of stable and scalable front-end code for our inhouse marketing platform.  
180 days in
  • Apply methods to execute individual tasks that positively impacts the team.  
  • Play an active role in continued learnings to advance skill sets necessary for team goals. 
  • Have self-sufficiency in all applications touched by the team.   
  • Actively contributes into larger team and engineering group objectives. 
  • Produce and deliver clean, correct code that drives team and company tech goals forward. 
What You’ll Bring:  
  • 3+ years developing Web based, Distributed and Multi-Tier architecture using Java/J2EE or other major platforms (Python, Scala, Clojure, etc.)  
  • Experience designing, building and testing web services and APIs.  
  • Strong knowledge of Spring, REST, Service Oriented Architecture, OAuth, Basic Authentication and PCI.  
  • Ability to translate complex technical concepts into high-level designs and act as a subject matter expert in software design, architecture, implementation, deployment and support across our full platform.  
  • Proficient in SQL and relational database modeling.
  • Familiarity with modern front-end technologies such as JavaScript and Single Page Application Frameworks and their interactions with APIs.
Our Commitment:

We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.

Vivid Seats provides competitive compensation; bonus incentives and equity for all employees; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; remote work and snack allowances; and a variety of additional workplace perks.

We strongly encourage all interested applicants to apply to our open roles regardless of how many qualifications they meet.  Most of our posted positions have a degree of flexibility in the stated requirements.

 #LI-MM1

Apply Now
Software Engineering Manager (Services)

Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. We believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation

The Opportunity: We are looking for an experienced and innovative engineering leader for our Services Engineering team who is passionate about and has experience building service oriented applications. At Vivid Seats, you will have the opportunity to rapidly change the face of the secondary ticket marketplace industry. You will be building out technology solutions that enable a world class user experience across the Vivid Seats platform. In addition to leading the team in day-to-day execution, you will play a role in hiring new engineers as well as carrying out performance management, coaching, and delivering feedback.

How your role contributes to the success of Vivid Seats:

  • Lead a team to excellence in execution to deliver quality projects on time.
  • Help grow and modernize our application service layer.
  • Build upon our emerging microservice reference architecture to deploy highly scalable services for B2B, B2C, and other consumer applications.
  • Partner with business stakeholders, product owners, design, and data teams in a high velocity software engineering environment to define and bring new capabilities to market.
  • Participate in the Design and architecture to drive technical innovations · While this position does not require hands-on coding, it will require technical skills and experience in cloud-native engineering, Java, Rest APIs, and service-oriented design patterns.
  • Develop and coach engineers while participating in hiring initiatives to attract new talent.
  • Effectively communicate team’s work to leadership regularly.
  • Lead complex initiatives and act as the technical subject matter expert in software design, architecture, implementation, deployment, and support for all software development in a fast-paced Agile environment.

How your role expectations will progress in the first 30, 90, and 180 days:

30 days in

  • Complete new hire orientation, gaining the resources you need to be successful.
  • Meet your team to understand their motivations, areas of focus, and immediate support areas. Learn how ticket marketplaces operate and how you will contribute to providing great experiences for our customers.
  • Acclimate yourself with team and company norms, business objectives, and Vivid Seats values.
  • Develop basic understanding of applications, tech stack, and development process.

90 days in

  • Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies.
  • Adapt your communication style and management methods to meet the unique needs of the individuals you manage.
  • Maintain, harvest and aid internal and external relationships to achieve progress and advance objectives.
  • Contribute to team planning, estimations, and design sessions.
  • Delivery of stable and scalable front-end code for our in-house marketing platform.

180 days in

  • Apply methods to execute individual tasks that positively impact the team.
  • Play an active role in continued learnings to advance skill sets necessary for team goals.
  • Have self-sufficiency in all applications touched by the team.
  • Actively contribute to larger team and engineering group objectives.
  • Produce and deliver clean, correct code that drives team and company tech goals forward.

What You will Bring:

  • A customer first attitude with 8+ years of technical experience working in software engineering preferably with modern languages and frameworks such as Spring Boot, Java, Python, or Event Driven systems.
  • Experience providing technical leadership in a fast-paced Agile environment where you have led high performance teams and provided technical direction related to the growth and development of products.
  • Project and program management experience delivering high-quality software solutions that met or exceeded both functional and non-functional specifications.
  • Knowledge and expertise in all aspects of software engineering with the ability to assess and make improvements that positively affect software quality.
  • A proven track record of delivering solutions to the market.
  • Familiarity with application observability and cloud monitoring tools such as Datadog.
  • Strong Experience with Java, Spring Framework, SOA, AWS
  • Experience with SQL (MySQL or related).
  • A passion for software engineering and solving problems with code.
  • A love for technology, and a strong curiosity for new tools to solve real problems.
  • Excellent communication and teamwork skills.
  • Self-Starter mentality with a strong work ethic and superior attention to detail.
Our Commitment: We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification. Vivid Seats provides competitive compensation; bonus incentives and equity for all employees; PTO; mental health days; medical, dental, and vision insurance; monthly credits and discounts for attending live events; work and snack allowances; and a variety of additional workplace perks.

 #LI-MM1

Apply Now
Human Resources
Senior HR Business Partner

Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation.

The Opportunity:  

As the Sr. HR Business Partner, you will be responsible for supporting human resources responsibilities for our technology, product, and business strategy business functions that span across hub locations of Chicago, IL and Toronto, ON, as well a remote employee population. You’ll partner with department leaders and the broader People Team to understand organization friction points, strategize solutions, and implement people focused initiatives that support and level up our talent. 

How your role contributes to the success of Vivid Seats:

  • Provide HR guidance and support for our technology, product, and business strategy departments including management coaching, employee relations, performance management, compensation, leave of absences, and HR policies and programs.
  • In partnership with the Director, Talent, identify, strategize, and implement high impact programs with measurable results.
  • Influence business leaders on talent decisions to ensure they align to company strategy, culture, and values.
  • Be a trusted resource for employees and management on all HR related matters.
  • Facilitate and lead talent review cycles including calibration sessions and compensation recommendations.
  • Conduct stay and exit interviews, analyze data, and make recommendations for corrective action and continuous improvement.
  • Support larger HR initiatives including performance management, compensation planning, and employee development.
  • Identify, investigate, and resolve issues of employee concern or conflict in an appropriate and timely manner.
  • Partner with internal People Team departments on talent development and staffing strategy.

How your role expectations will progress as a Sr. HR Business Partner in the first 30, 90, and 180 days:

30 days in

  • Acclimate to Vivid Seats’ values and organizational goals to understand how your department drives initiatives forward.
  • Understand your role contributions and the needs of your stakeholders that rely on your deliverables to bring business objectives to life.
  • Learn stakeholder dynamics, HR practices, policies, and current projects that support your technology, product, and business strategy departments.
  • Get to know your business leaders and begin to understand their talent/business priorities.

90 days in

  • Develop and lead initiatives for your stakeholders that enhance process, drive innovation, and build on Vivid Seats values.
  • Be knowledgeable in Vivid Seats HR practices and policies to support employee and manager needs that arise.
  • Identify immediate needs within dedicated business functions, acting swiftly and confidentially to support them.
  • Conduct stay interviews with top talent to understand their perspective, aspirations, and needs to recommend retention plans. 

180 days in 

  • Monitor and evolve deliverables, goals, and overall performance to ensure alignment with broader initiatives of the People Team and the organization.
  • Identify employee trends, analyze data, and propose areas for improvement, scaling initiatives that apply to the broader organization.
  • Act as trusted HR partner for any employees and management needs.
  • Lead HR projects and initiatives, acting as a strategic advisor to the teams and leaders you support.
  • Partner with, coach, or support People Team members on various talent acquisition, compensation, talent development, or people operations objectives.

What You’ll Bring:

  • Proven experience in a strategic HRBP position with a deep understanding of employee relations, performance management, and stakeholder influence.
  • Passion for people, culture, process improvement, and providing best in class experiences.
  • Intrinsically curious with a knack for solving problems of differing degrees of difficulty.
  • Ability to think strategically while executing tactically, turning ideas into plans that can be implemented and measured.
  • Highly organized with strong prioritization ability, great communication skills, and attention to the details.
  • Knowledge of labor laws and HR compliance.
  • Bachelor’s Degree in Human Resources related field or equivalent experience.  

Our Commitment:

We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification. 

Vivid Seats provides competitive compensation; bonus incentives; equity; FLEX/Generous PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; and a variety of additional workplace perks.

Location: Chicago, IL or Toronto, ON

Apply Now
Information Technology
Information Security Engineer

Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation.

The Opportunity: As an InfoSec Engineer, you’ll be responsible for working with the platform engineering and service desk teams to ensure that security controls are functioning as expected in cloud and local IT architecture. This role supports security controls such as networking, network segmentation, vulnerability scanners, firewalls, IPS\IDS, network analyzers, data loss prevention, security information and event management, encryption, proxies, cloud-based security control services, awareness training and phishing campaigns, physical badge access systems.

This role will also be responsible for the detection, response and remediation of cyber related attacks. This role must have experience in the area of incident response and will participate in incident response activities. This role supports the integration of new technologies from a logging and incident response perspective and will work with a managed security service provider (MSSP) to respond to alerts, onboard new event sources and alerting use cases.

This is a hands-on technical position best suited for a professional with security operations experience and a background collaborating with multiple groups (project, business, architecture, and operational teams) across an organization.

How your role contributes to the success of Vivid Seats:

  • Deploy and support internal security controls and network architectures.
  • Respond to Information Security related support and operations tickets.
  • Serve as primary investigator of security alerts and be prepared to isolate and remediate incidents pursuant to established procedures.
  • Take lead on incident response operations and development of standard operating procedures, run books and related templates.
  • Provide training to the Vivid Seats community, fostering a security positive culture.
  • Establish standard, repeatable practices to maintain a security program based on a well-defined security framework.
  • Tackle some of the most difficult challenges securing an e-commerce marketplace by effectively embedding prudent security practices and features that maximize value and protect sensitive data.
  • Support control audits.
  • Ensure compliance with society, regulatory and industry standards for application security.

How your role expectations will progress as an Engineer in the first 30, 60, and 180 days:

30 days in:

  • Complete new hire orientation, gaining the resources you need to be successful.
  • Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers.
  • Acclimate to team and company norms, business objectives and Vivid Seats values.
  • Develop basic understanding of applications, tech stack and development process.
  • Understand our existing security practices, frameworks and tools.

90 days in:

  • Enhance our approaches, methods or technologies associated with our security controls environment.
  • Support security controls and respond to alerts.
  • Partner with platform engineering and service desk teams to understand operating environment and to start to drive security posture improvement.
  • Build, maintain and leverage internal and external relationships to achieve progress and advance security objectives.
  • Support and assist in developing ongoing roadmap for security related projects.

180 days in:

  • Design and implement process improvements that positively impacts the team and our overall security posture.
  • Improve security in core systems and applications managed by the security team.
  • Continuously evaluate the organization’s existing security practices, define and measure security-related activities, and demonstrating concrete improvements to the application assurance program within the organization.
  • Assist with developing and reporting on InfoSec related metrics.

What You’ll Bring:

  • 3+ years of combined experience in information security engineering, operations and technology.
  • Extensive knowledge of current and emerging IT security technologies and techniques covering all levels of cloud and local IT architecture.
  • Security operations experience including alert review and incident response.
  • Knowledge of information security concepts and technologies such as: networking, network segmentation, vulnerability scanners, firewalls, IPS\IDS, network analyzers, data loss prevention, security event management, encryption technologies, proxies, cloud services, mobile devices, etc.
  • Vulnerability management experience across multiple operating systems, databases, and applications, remediating issues with technical staff.
  • Experience in TCP/IP networking, firewalls and virtual private networks (VPN).
  • Understanding of current encryption standards and implementation procedures.
  • Ability to weigh business risks and enforce appropriate security measures.
  • Ability to work both independently and collaboratively with peers, across teams and with management.
  • Experience with incident management and threat remediation including threat analysis, isolation, identification, and eradication.
  • Familiarity with attack frameworks like MITRE or Kill chain.
  • Ability to handle multiple tasks and projects simultaneously.
  • Knowledge and experience with control frameworks such as ISO, NIST CSF, and PCI.
  • Passion for technology and information security.
  • A. or B.S. in Computer Science, Information Management, or relevant field
  • Professional security management certification is desirable, such as Certified Information Systems Security Professional (CISSP).

Our Commitment:
We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.

Vivid Seats provides competitive compensation; bonus incentives; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; remote work and snack allowances; and a variety of additional workplace perks.

Apply Now
Lead IT Support Technician

Must be located in Chicago, Illinois

Who we are:
Vivid Seats is the largest independent online ticket marketplace, sending tens of millions of fans to live events. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation.

The Opportunity: 

As a Lead IT Support Technician at Vivid Seats, you will utilize industry-leading technology to optimize the operational efficiency of our IT Support team. Through thoughtful trend analysis, your leadership will help identify root issues and architect solutions to reduce workloads.  Additionally, you’ll work alongside the IT Support Manager to prioritize, break down and coordinate large company initiatives. Your contributions will directly impact the success of our team and promote our image to the company.

How your role contributes to the success of Vivid Seats:

  • Promote productivity by identifying and implementing solutions to technical obstacles.
  • Procure equipment to enable the success of our customers.
  • Assist with the testing, adoption and rollout of new technology.
  • Optimize our strategies and processes through team collaboration and mentorship.
  • Contribute to our knowledgebase via documentation.
  • Ensure that our support queue is being addressed in a timely manner.
  • Act as a backup escalation point for the IT Support Manager.
  • Assist with requests from executives and senior leadership members.

How your role expectations will progress as a Lead IT Support Technician in the first 30, 90, and 180 days:

30 days in

  • Complete new hire orientation, gaining the resources you need to be successful.
  • Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers.
  • Acclimate to team and company norms, business objectives, and Vivid Seats values.
  • Learn to navigate common tools and procedures.
  • Establish avenues of support and learn when and where to seek guidance.
  • Become familiar with team objectives and how they contribute to company goals.

 

90 days in

  • Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies.
  • Maintain, harvest and aid internal and external relationships to achieve progress and advance objectives.
  • Identify root causes to common problems and establish approaches.
  • Ensure that the user lifecycle process is being completed on a weekly basis.
  • Work with the IT Support Manager to breakdown and coordinate complex projects.

180 days in

  • Apply methods to execute individual tasks that positively impacts the team.
  • Play an active role in continued learnings to advance skill sets necessary for team goals.
  • Establish interdepartmental relationships through efficient communication and positive results.
  • Lead team meetings and discussions to establish action plans.
  • Introduce new policies and procedures to optimize our support impact.

What You’ll Bring:

  • A passion for technology and a drive to improve upon it.
  • A strong sense of leadership and a desire to help the team succeed.
  • The ability to break down problems and document the resolutions.
  • Strong communication skills with a friendly attitude.
  • The ability to multitask without compromising quality.
  • A strong work ethic and ability to self-govern on projects.
  • The ability to troubleshoot hardware, software and networking problems.

Our Commitment:

We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.

Vivid Seats provides competitive compensation; bonus incentives; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; remote work and snack allowances; and a variety of additional workplace perks.

Apply Now
Senior InfoSec Engineer

Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation.


The Opportunity: As an InfoSec Senior Engineer, you’ll be responsible for partnering with platform engineering teams to drive security practices and principles related to cloud-based infrastructure and with the service desk team to ensure that security controls are functioning as expected in the local IT architecture. This role designs and implements security controls such as networking, network segmentation, vulnerability scanners, firewalls, IPS\IDS, network analyzers, data loss prevention, security information and event management, encryption, proxies, cloud-based security control services. These controls are designed and implemented for cloud providers and local IT architectures.

This role will also be responsible for the detection, response and remediation of cyber related attacks. This role must have experience in the area of incident response and will participate in incident response activities. This role integrates new technologies from a logging and incident response perspective and will work with a managed security service provider (MSSP) to respond to alerts, onboard new event sources and alerting use cases.

This is a hands-on technical position best suited for a professional with security engineering and operations experience and a background collaborating with multiple groups (project, business, architecture, and operational teams) across an organization.

How your role contributes to the success of Vivid Seats:

  • Integrate with internal engineering teams providing frameworks to build, design and implement products across the organization securely.
  • Design, deploy and support internal security controls and network architectures.
  • Assist in the prompt investigation of security alerts and be prepared to isolate and remediate incidents pursuant to established procedures.
  • Support incident response operations and development of standard operating procedures, run books and related templates.
  • Provide training to the Vivid Seats community, fostering a security positive culture.
  • Support and assist in developing ongoing roadmap for security related projects.
  • Establish standard, repeatable practices to maintain a security program based on a well-defined security framework.
  • Mentor engineers, encourage team members and champion technology security across engineering teams.
  • Tackle some of the most difficult challenges securing an e-commerce marketplace by effectively embedding prudent security practices and features that maximize value and protect sensitive data.
  • Partner with a team of Product Owners, Quality Engineers and Engineers to ensure security throughout the software development lifecycle.
  • Ensure compliance with society, regulatory and industry standards for application security.

 How your role expectations will progress as a Senior Engineer in the first 30, 60, and 180 days:


30 days in:

  • Complete new hire orientation, gaining the resources you need to be successful.
  • Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers.
  • Acclimate to team and company norms, business objectives and Vivid Seats values.
  • Develop basic understanding of applications, tech stack and development process.
  • Understand our existing security practices, frameworks and tools.

90 days in:

  • Enhance our approaches, methods or technologies associated with our security controls environment.
  • Engineer and support security controls and respond to alerts.
  • Partner with platform engineering team to understand AWS environment and to introduce security controls and best practices associated with build and deploy pipelines and AWS related infrastructure (EKS, ECS, EC2, security groups, VPC, IAM, etc).
  • Build, maintain and leverage internal and external relationships to achieve progress and advance security objectives.
  • Apply technical learnings that align with the product roadmap and technology strategy to improve our overall security posture.
  • Support and assist in developing ongoing roadmap for security related projects.

180 days in:

  • Design and implement process improvements that positively impacts the team and our overall security posture.
  • Mentor others and lead your team, playing an active role in elevating the skill sets of those you work with.
  • Guide the team's work so that it fits into the larger team and engineering group objectives.
  • Improve security in core systems and applications managed by the team and contribute to engineering group objectives.
  • Continuously evaluate the organization’s existing security practices, define and measure security-related activities, and demonstrating concrete improvements to the application assurance program within the organization.

What You’ll Bring:

  • 5+ years of combined experience in information security engineering, operations and technology with at least 3 years of experience focusing on information security.
  • Extensive knowledge of current and emerging IT security technologies and techniques covering all levels of cloud and local IT architecture.
  • Understanding of AWS concepts, services and related controls.
  • Security operations experience including alert review and incident response.
  • Knowledge of information security concepts and technologies such as: networking, network segmentation, vulnerability scanners, firewalls, IPS\IDS, network analyzers, data loss prevention, security event management, encryption technologies, proxies, cloud services, mobile devices, etc.
  • Vulnerability management experience across multiple operating systems, databases, and applications, remediating issues with technical staff.
  • Experience in TCP/IP networking, firewalls and virtual private networks (VPN).
  • Understanding of current encryption standards and implementation procedures.
  • Ability to work with engineering teams to weigh business risks and enforce appropriate security measures.
  • Ability to work both independently and collaboratively with peers, across teams and with management.
  • Experience with incident management and threat remediation including threat analysis, isolation, identification, and eradication.
  • Ability to handle multiple tasks and projects simultaneously.
  • Knowledge and experience with control frameworks such as ISO, NIST CSF, and PCI.
  • Passion for technology and information security.
  • A. or B.S. in Computer Science, Information Management, or relevant field
  • Professional security management certification is desirable, such as Certified Information Systems Security Professional (CISSP), Certified Forensic Investigator (CFI), GFCA Certified Forensic Analyst (GIAC) or other similar credentials.

Our Commitment:
We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.

Vivid Seats provides competitive compensation; bonus incentives; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; remote work and snack allowances; and a variety of additional workplace perks.

Apply Now
Marketing
CRM Analyst

Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation.

The Opportunity:   

Our team is seeking a CRM Analyst to help Vivid Seats as we transcend our role of seamless/transactional ticket provider to becoming more engaging, more personalized and driving value that keeps our customers coming back again & again. Driving repeat rate & LTV is a top company initiative, and this role will be high visibility—partnering with your operational colleagues in CRM & business analytics to realize this vision.  

The Analyst will assist across products (Vivid Seats at DFS) and focus on customer lifetime value and segmentation analysis, retention modeling, audience selection, campaign analysis and providing recommendations on upcoming testing iterations. She/he/they will also build and maintain dashboards/reports to measure CRM channel performance on an ongoing basis, as well as responding to ad hoc data requests. 

How your role contributes to the success of Vivid Seats: 

  • Creates reports including key performance metrics 
  • Utilizes the CRM and other internal teams to intake, assess, and complete analysis to support technology development drive usage of the CRM platform 
  • Serves as a primary point of contact for CRM questions and assists users with various production support issues 
  • Work with the team to expose underserviced customer segments 

How your role expectations will progress as a CRM Analyst in the first 30, 90, and 180 days: 

30 days in 

  • Complete new hire orientation, gaining the resources you need to be successful 
  • Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers 
  • Acclimate to team and company norms, business objectives, and Vivid Seats values 
  • Get familiar with existing CRM tools and data warehouse tables 

90 days in 

  • Enhance our approaches, methods, or technologies to mitigate risks and improve efficiencies 
  • Build, maintain, and leverage internal and external relationships to achieve progress and advance objectives 
  • Identify actionable customer segments that influence customer LTV and drive key business objectives 
  • Work with the team to identify and implement targeted campaigns in our CRM platform and measure the results 
  • Build out models (ex. RFM) to continue to understand our customer base & validate external models 

180 days in  

  • Design and implement process improvements that positively impacts the team  
  • Mentor others, playing an active role in elevating the skill sets of those you work with 
  • Identify and implement deeper personalization within existing campaigns that align with broader team goals and KPI’s. 

What You’ll Bring: 

  • Bachelor’s degree in a quantitative field (computer science, machine learning, operational research, statistics, mathematics, etc.) 
  • 3-5+ years of industry experience in marketing or CRM analytics preferred—experience with common CRM concepts & models (RFM, churn, BTYD, BG/NBD, machine learning etc.) 
  • Expert skills in Excel, SQL, and data reporting/visualization tools (Tableau, Looker) 
  • Experience with enterprise CDPs and data warehouses 
  • Exposure to Python is a plus 
  • Naturally curious; seeks out answers by diving deep into the data 
  • An excellent communicator who loves to share findings and actionable insights 
  • Highly motivated self-starter 
  • Flexible, adaptable, and able to work in an entrepreneurial environment 

Our Commitment: 

We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.  

Vivid Seats provides competitive compensation; bonus incentives; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; remote work and snack allowances; and a variety of additional workplace perks. 

#LI-EH1

Apply Now
Creative & Content Director
Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation.

The Opportunity: 
Our team is seeking a Creative & Content Director to oversee an in-house team of designers/copywriters/producers who will TELL OUR STORY to the world.  The right person will be an experienced creative director/art director, with some journalistic experience in their past—and the orchestration skills of a master conductor.

Live events is an exciting, emotional category with no shortage of GREAT stories to tell!  Your team (content creation) will work with channel owners (content distribution) to intake briefs; synthesize themes into a cohesive content calendar; and deliver compelling, performant content.  If the idea of uniting people around shared experiences excites you, and you have 10+ years in creative & content marketing (5+ leading teams)—read on!

How your role contributes to the success of Vivid Seats:
  • Everyone is a fan of something. At Vivid Seats, we’re on a mission to ensure more fans are able to attend the events they love, more often.  Putting the right content in front of fans creates a better experience AND propels our business forward.
  • You will help evolve our presence from a transactional stopping point—to an ‘in the know’ companion—keeping customers & prospects engaged with our content until a spark-of-intent occurs and they place an order.
  • You’ll work with content distribution leads to define needs—and bubble up ‘themes’ into a cohesive content calendar. Your team will deliver on key overarching themes, as well as fulfilling requests for specific channels (owned, shared, earned—sometimes paid.)
  • You’ll use information to your advantage—generating ideas for data-driven content that is rigorously researched, engaging to our audience, and optimized over time.
  • You’ll bring storytelling excitement & energy—delivering a fresh stream of ideas, and pushing us to experiment with new tactics, new creative treatments, and new channels.
  • You’ll guide the composition of our content team (roughly 5-6 to start) and help us grow the function over time.
  • You’ll motivate your team to deliver content excellence everyday—through strategic guidance, creative critiques, and real-time coaching & feedback.
  • You will work with outside agencies from time to time—seeking to get the best out of a ‘hybrid’ creative model (‘fresh set of eyes’ and expansive thinking from external partners + innate brand knowledge and speed-to-market from our internal team.)
  • You’ll be a key shaper of our brand & expected to ensure consistency (visual identity, tone, voice) across all marketing channels and beyond (working closely with cross-functional partners in product & UX especially) 
How your role expectations will progress as Creative & Content Director in the first 30, 90, and 180 days:

30 days in
  • Acclimate to Vivid Seats’ values and organizational goals to understand how your department drives initiatives forward.
  • Understand your teams’ contributions and the needs of stakeholders that rely on your deliverables to bring business objectives to life.
  • Immerse in the Vivid Seats brand (recent brand refresh, visual ID/TOV, key brand messages & RTBs, current marketing campaigns.)
  • Quickly engage in hiring process to build out content team (designers, copywriters, and additional support roles.)
  • Partner with CMO, marketing leads & key brand stakeholders (UX Director) on the foundational project of developing our content pillars.
  • Draft first iteration of cross-channel content calendar.
  • Identify any tools/processes needed to achieve content team goals and implement accordingly.
90 days in
  • Develop early read on performant content, and optimize forward-looking content calendar appropriately.
  • Guide recent hires to ensure they’re set up for success: they understand the brand, are interpreting brand guidelines correctly, are prolific in their output, and are ‘raising the bar’ creatively.
  • Work with channel leads on potential expansion into new content outlets.
  • Implement regular creative reviews (“tabletops”) with cross-functional peers to ensure brand consistency; drive “lunch & learns” and other formal/informal coaching sessions with the broader organization.
180 days in
  • Monitor and evolve team deliverables, individual goals, and overall performance to ensure alignment with department initiatives and the organization while coaching your team to grow skill sets.
  • Meaningfully contribute to department roadmap exercises that balance current needs with future strategic initiatives.
What You’ll Bring:
  • Bachelor’s degree or equivalent experience
  • Background in design (art direction) with a strong portfolio of work on consumer brands–clear visual POV, and experience in design software & motion graphics
  • 10+ years in content marketing / ideal blend of agency & client-side roles
  • 5+ years leading teams of creatives
  • Some time spent in an editorial capacity, or a clearly demonstrable ‘journalistic slant’
  • Skill in creation of long-form, short-form, and real-time content
  • Clear understanding of content marketing landscape—distribution strategies & tactics
  • FLUENT understanding of digital & social channels, experience optimizing content for SEO, and publishing content on CMSs
  • Familiarity with Google Analytics, and using data sources to optimize content performance
  • Ability to quickly adapt to an established brand vis/voice, to enrich brand standards, and drive consistency across touchpoints (prior experience on a brand launch/re-brand is desired)
  • Experience in fact-paced, start-up type environment is preferred
Our Commitment:
We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.

Vivid Seats provides competitive compensation; bonus incentives; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; remote work and snack allowances; and a variety of additional workplace perks. Apply Now
Growth Marketing Lead

Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation. 

The Opportunity:   

Our team is seeking a Growth Marketing Lead to help Vivid Seats maximize existing growth channels and add new performance channels that drive incremental revenue/margin.  This is a key role and will open up “never before done” channels & methods for Vivid Seats as we continue our impressive growth.  This role will also help spearhead customer acquisition for our newest app in the daily fantasy sports realm.  Experience as a performance marketing generalist/growth hacker—and deep knowledge of 2-3 key channels is necessary—as is an experimental mindset coupled with entrepreneurial drive.  This role requires ‘left and right-brained’ thinking—creative ideation + keen analysis skills. 

How your role contributes to the success of Vivid Seats: 

  • Run Vivid Seats marketing campaigns end-to-end across affiliate, re-targeting/programmatic, mobile, and other performance channels 
  • Run Betcha (Daily Fantasy Sports) campaigns end-to-end across affiliate, programmatic, social, mobile and other channels 
  • Design experiments, develop strategies, and drive execution of the campaigns 
  • Own the results of ad channels post-launch, including budgeting, reporting, and efficiency optimization 
  • Interact cross-functionally with product, engineering, legal, analytics and creative to meet ambitious growth targets 
  • Work closely with agency partners to drive channel strategy and innovation 
  • Test and experiment channels aggressively to find winning growth tactics and strategies 
  • Proactively share industry news, best practices, competitor insights, and stay on top of evolving marketing technologies 

How your role expectations will progress as a Growth Marketing Lead in the first 30, 90, and 180 days: 

30 days in 

  • Complete new hire orientation, gaining the resources you need to be successful 
  • Learn how ticket marketplaces operate, how daily fantasy sports works—and how you’ll contribute to exceptional experiences for both ticket buyers & gamers 
  • Acclimate team and company norms, business objectives, and Vivid Seats values 
  • Review current marketing strategy and gain understanding of current and planned projects, cost and expected results 

90 days in 

  • Enhance our approaches, methods, or technologies to mitigate risks and improve efficiency 
  • Build, maintain, and leverage internal and external relationships to achieve progress and advance objectives 
  • Dive deep into the data and share input in daily stand-ups and weekly performance reviews, and comfortable making recommendations and highlighting insights 
  • Analyze media spend mix across channels and work to drive higher effectiveness & efficiency out of campaigns 
  • Work to significantly optimize retargeting campaign structure, and conduct tests to drive future performance (various DSPs, hold-out tests, etc.) 
  • Identify scalable channels within the DFS space and work to accelerate spend while maintaining efficiency 

180 days in  

  • Design and implement process improvements that positively impact the team 
  • Mentor others, playing an active role in elevating the skill sets of those you work with 
  • Establish standard operating procedures for testing to effectively challenge legacy strategies and promote innovative ideas across performance channels 
  • Compile industry challenges, news, opportunities, and trends for the team to utilize towards greater strategy development and optimization 
  • Continue to onboard new performance marketing channels and measure incremental impact 

What You will Bring: 

  • 3-6 years with demonstrated success as a performance marketer/growth hacker 
  • A strong understanding of digital marketing and optimization and hands-on knowledge in biddable media channels, with deep expertise in at LEAST two of the following: affiliate, programmatic, social, mobile 
  • Experience with widely used platforms in performance marketing such as Google Ads, DV 360, Criteo, Impact Radius, Facebook Ads Manager, etc. 
  • Proficiency in Google Analytics, Data Studio, Looker—and exposure to measurement/ incrementality/ attribution platforms. 
  • Prior use of MMPs (ex. Branch, Adjust, Apps Flyer) and Google Universal App Campaigns, Apple Search Ads, Facebook App Install Campaigns, etc. 
  • Experience in dynamic/high-velocity environments (travel industry/OTAs or ecommerce etc.) is highly desired but not essential 
  • A bias for action: you like to get things done, and you can analyze information, provide clarity back to the business and take ownership of outcomes 
  • Bonus A passion for our key verticals—music & sports, with an understanding of sports or gaming mechanics 

Our Commitment: 

We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.  

Vivid Seats provides competitive compensation; bonus incentives; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; remote work and snack allowances; and a variety of additional workplace perks. 

#LI-EH1

Apply Now
Performance Marketing Analyst

Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation. 

The Opportunity:   

The Performance Marketing Analyst will be part of a dynamic and highly performant team, which utilizes real time signals to adjust strategies and capture demand. 

The role will focus on analyzing performance marketing data and providing insights and recommendations to the business. The candidate will need to be very comfortable analyzing large data sets and applying critical thinking to guide their interpretation of the data.  

The Analyst will monitor the performance of multimillion dollar marketing channels—primarily paid search—and create reports and dashboards to help optimize day-to-day operations as well as constructing ad hoc analyses to guide broader performance marketing strategies. 

How your role contributes to the success of Vivid Seats: 

  • Optimizes marketing spend efficiency that drives company growth 
  • Develop tools and reports that enable effective and efficient decision making 
  • Identify and communicate opportunities within performance marketing channels 
  • Monitor the competitive landscape and identify trends 
  • Continuously innovate and test new ideas and strategies 
  • Drive customer acquisition that leads to a long-term relationship with Vivid Seats 

How your role expectations will progress as a Paid Search Analyst in the first 30, 90, and 180 days: 

30 days in 

  • Complete new hire orientation, gaining the resources you need to be successful 
  • Learn how ticket marketplaces operate and how you’ll contribute to providing exceptional experiences for our customers 
  • Acclimate to team and company norms, business objectives, and Vivid Seats values 
  • Understand the current performance marketing structure and strategies 

90 days in 

  • Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies 
  • Provide daily performance summary to the team, highlighting opportunities and issues 
  • Maintain, harvest and aid internal and external relationships to achieve progress and advance objectives 
  • Create custom reports and dashboards for the paid search team to optimize performance 
  • Run ad hoc analyses to identify opportunities and inform future strategy 
180 days in  
  • Apply methods to execute individual tasks that positively impacts the team 
  • Play an active role in continued learnings to advance skill sets necessary for team goals 
  • Develop a mastery of all things paid search (bidding, structure, analysis, etc.) 
  • Understand competitive dynamics and be able to independently contribute insights 
  • Display a keen understanding of historic performance by sports league & concert category 

What You’ll Bring: 

  • Bachelor’s degree in a quantitative field (computer science, machine learning, operational research, statistics, mathematics, etc.) 
  • 3-5+ years of industry experience in marketing analytics 
  • Advanced SQL skills for pulling data from relational databases and data warehouses 
  • Proficiency with Excel and data reporting toolsTableau, Looker, etc. (familiarity with programming languages helpful) 
  • Experience in running and interpreting tests + exposure to multi-touch attribution & incrementality testing 
  • Passion for analyzing data and excellent critical thinking skills to drive decision making 
  • Attention to detail 
  • Willingness and aptitude to learn new things quickly in a very fast-paced environment 
  • An innovative thought process to continuously test and learn 
  • Experience with Google Analytics 
  • Experience with search engine marketing/PPC campaigns is preferred 

Our Commitment: 

We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.  

Vivid Seats provides competitive compensation; bonus incentives; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; remote work and snack allowances; and a variety of additional workplace perks. 

#LI-EH1

Apply Now
Sr. Email Marketing Specialist

Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation.

The Opportunity: As a Sr. Email Marketing Specialist, you will help connect fans to their favorite live events. You’ll be a vital member of the CRM team, responsible for the day-to-day, hands-on execution of promotional email sends and push notifications leveraging state of art segmentation and engagement tools to build highly targeted multi touch email marketing experiences for our community of customers. You will work alongside a driven and experienced team with the opportunity to gain valuable email marketing skills.

  How your role contributes to the success of Vivid Seats:

  • You’ll deliver relevant, personalized communications which drive repeat purchase behavior and revenue growth.
  • Create complex one-off and multi-touch campaigns which engage our customers and reduce churn.
  • Drive app adoption using innovative campaign strategies across email and push channels.

How your role expectations will progress as an Email Marketing Specialist in the first 30, 90, and 180 days:

30 days in:

  • Complete new hire orientation, gaining the resources you need to be successful.
  • Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers.
  • Acclimate to team and company norms, business objectives, and Vivid Seats values.
  • Gain an understanding of Braze functionality and liquid scripting for dynamic personalization.

90 days in:

  • Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies.
  • Maintain, harvest and aid internal and external relationships to achieve progress and advance objectives.
  • Have a solid understanding of our product categories, as well as the milestones that motivates customers in each category and through the customer lifecycle.
  • Develop more efficient ways to setup complex message streams.
  • Prioritize projects independently.

180 days in:

  • Apply methods to execute individual tasks that positively impacts the team.
  • Play an active role in continued learnings to advance skill sets necessary for team goals.
  • Display your understanding of our customer lifecycle and products by contributing to promotional planning effort.
  • Work cross functionally with other marketing teams as well as product and engineering to implement program enhancements and company initiatives.

What You’ll Bring:

  • Strong experience working in an enterprise CRM platform building single and multi-step email marketing campaigns
  • Experience conceptualizing, building, and deploying personalized marketing emails
  • Strong organizational and project management skills, must be detail-oriented and strive for a high degree of precision
  • An analytical mindset with the curiosity to understand and optimize program performance
  • A proactive mentality - you’ll need to multitask and prioritize projects independently
  • Demonstrated experience or comfort learning new technologies; you will be developing, managing, and optimizing email campaigns
  • To be a strong communicator - you will collaborate closely with peers and cross-functional teams
  • A working knowledge of email tools (HTML, Dreamweaver, Email Service Providers - Salesforce Marketing Cloud, Responsys, Braze, etc.)
  • Experience using SQL, API’s, webhooks and relational data is a plus
  • Live event enthusiast is a plus!

Our Commitment:
We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification. 

Vivid Seats provides competitive compensation; bonus incentives; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; remote work and snack allowances; and a variety of additional workplace perks.

Apply Now
Technical SEO Lead

Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation.

The Opportunity: As a Technical SEO Lead, you will work closely with product, engineering, and marketing teams to identify areas of opportunity for traffic growth and Search Engine results placements.

How your role contributes to the success of Vivid Seats:
• Organic search traffic is a key component to acquiring customers and developing Vivid Seats brand recognition.
• Help users discover exciting Sports, Concerts, Theater & Comedy events using the power of search through external and internal search tools.
• Analyze and evaluate industry benchmarks/market research regarding competitors’ programs to identify gaps and opportunities for improvement
• Continually build and advance a testing pipeline by proposing creative ideas to improve site performance

How your role expectations will progress as a Technical SEO Lead in the first 30, 90, and 180 days:

30 days in
• Complete new hire orientation, gaining the resources you need to be successful.
• Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers.
• Acclimate to team and company norms, business objectives, and Vivid Seats values.
• Perform initial site audit to identify potential areas of opportunity.

90 days in
• Enhance our approaches, methods, or technologies to mitigate risks and improve efficiencies.
• Build, maintain, and leverage internal and external relationships to achieve progress and advance objectives.
• Have full understanding of tools and stakeholders involved to drive strategic SEO opportunities to successful execution.
• Develop short term SEO action plan to address areas of opportunity and improvements on site.

180 days in
• Design and implement process improvements that positively impacts the team.
• Mentor others, playing an active role in elevating the skill sets of those you work with.
• Evaluate SEO changes and recommendations made within the first 90 days.
• Perform in depth site audit to identify long term opportunities.
• Develop a long-term SEO action plan based off in depth site audit and work closely with engineering teams to launch it and ensure its success.

What You’ll Bring:
• Bachelor’s degree, or equivalent practical experience
• 4+ years’ relevant experience with at least 2 years’ experience in Technical SEO (Canonicalization, Sitemaps, Crawlability, etc)
• Deep understanding of SEO best practices and Google quality guidelines
• Proven ability to identify and troubleshoot onsite issues impacting site performance
• Exceptional interpersonal, verbal and written communication skills and the ability to work cross-functionally to ensure alignment and progress on different initiatives
• Understanding of or interest in learning JavaScript, PHP, MySql, JIRA, SQL a plus
• Experience using site crawling tools like Screaming Frog, Site Bulb, Deep Crawl or Botify.

Our Commitment:
We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.

Vivid Seats provides competitive compensation; bonus incentives; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; remote work and snack allowances; and a variety of additional workplace perks.

Location(s): Chicago, Illinois (Hybrid) or Remote 

Apply Now
Operations/Contact Center
Operations Solutions Specialist

Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation. 


The Opportunity:

How your role contributes to the success of Vivid Seats:

  • Provide solutions to key operational challenges and opportunities leveraging both technology and processes. Identify potential areas of risk with different solutions and build out plans to address them.
  • Help to drive the operational infrastructure technology roadmap by understanding key requirements, assessing different platforms, and being a critical part of implementing new platforms.
  • Educate partners on how to best use existing tools.
  • Develop incident escalation processes and procedures to minimize system downtime of both our systems and BPO partner systems. Drive continuous improvement on these processes.
  • Work with stakeholders to assess, design, and document improvements to support business needs for the contact center using various platforms (inContact, FreshWorks, ZenDesk, Kore.AI, and custom APIs)
  • Rollout solutions with seamless execution and quick response to emergent issues. Create both short-term and long-term remediations as needed.
  • Serve as an escalation point for incidents, and provide support for end users
  • Support general administrative tasks and responsibilities. Drive options to streamline these tasks and improve the experience for our internal stakeholders.


How your role expectations will progress as an Operations Solution Specialists in the first 30, 90, and 180 days:

30 days in

  • Complete new hire orientation, gaining the resources you need to be successful.
  • Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers.
  • Acclimate to team and company norms, business objectives, and Vivid Seats values.
  • Become familiar with the platforms and tools used and how they function.
  • Perform administrative duties, like account creation and user settings, ensuring that our teams have the correct tools and account in order to perform their duties.

 

90 days in

  • Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies.
  • Maintain, harvest and aid internal and external relationships to achieve progress and advance objectives.
  • Familiarity with the contact center IVR flows, and understanding how we deliver contacts to our contact center staff.
  • Owning key pieces of broader initiatives with guidance from manager and senior team members.
  • Ability to troubleshoot and gather information on technical issues of the tools we support


180 days in

  • Apply methods to execute individual tasks that positively impacts the team.
  • Play an active role in continued learnings to advance skill sets necessary for team goals.
  • Solo scripting or leading paired work
  • Ability to troubleshoot, recognize bugs or outages and be a point of contact for the contact center
  • Become comfortable with gathering requirements and/or details for improvements or bugs from our stakeholders and end users.
  • Take ownership of stakeholder requests by designing, testing, and implementing improvements or changes to contact center scripts.
  • Own and drive initiatives to completion and making impact on business KPIs.

What You’ll Bring:

  • An eagerness to learn new technologies, platforms and skills.
  • Experience working with solutions that are SaaS (software as a service) oriented
  • Ability to use facts and data to effectively troubleshoot issues and get to a root cause
  • Comfort working in a fast-paced environment
  • Attention to detail and high commitment to excellence
  • Experience working with various scripting languages (knowledge of API’s is a plus)
  • Intellectual curiosity

 

Our Commitment:

We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.

Vivid Seats provides competitive compensation; bonus incentives; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; remote work and snack allowances; and a variety of additional workplace perks.

Apply Now
Order Fulfillment Associate (Nights & Weekends)

The Opportunity

As an Order Fulfillment Associate, you will act as a liaison between ticket buyers and ticket sellers after a customer has placed an order for tickets through the Vivid Seats exchange. You will monitor open orders, intervening as necessary to correct problems and ensure that customers receive appropriate valid and authentic tickets in time for their event. The ideal candidate will draw on industry knowledge, experience and critical thinking to proactively identify potential order issues and find solutions to problems. Order Fulfillment is a cornerstone to our entire company and a platform for learning the ins and outs of the entire industry. If you are looking for a a full-time, salaried, entry level position with growth opportunity, this position is for you. 

Responsibilities

  • Monitor open and pending orders to ensure timely confirmation by ticket sellers
  • Respond to inquiries from both sellers and customers through email and phone
  • Provide real-time assistance on the day of an event
  • Make thoughtful, high impact financial decisions
  • Resolve escalated customer complaints with amicable solutions
  • Navigate set assigned queues daily containing unique orders requiring attention

To be successful, you’ll need

  • Excellent written and verbal communication skills
  • Strong problem solving, independent decision-making and multi-tasking skills
  • Ability to prioritize and recognize the most time sensitive tasks
  • Proactive in identifying potential order problems and finding resolutions

What We Offer

We are passionate about creating memorable experiences for our fans and the best in class experience for our employees. Vivid Seats offers competitive compensation levels, individual and team-based bonus opportunities, generous benefits package and Flex PTO policy plus a variety of workplace perks. The most exciting one: We offer our employees $100 worth of credits each month to spend on Vivid Seats tickets along with promotional discounts. At the heart of it, we are all fans of great live events. We want to help you get there more often.

Vivid Seats is the largest independent online ticket marketplace, sending tens of millions of fans to live events. Experiences Matter. The importance of them is expanding rapidly as the industry continues to grow year over year. Working at Vivid Seats provides an opportunity to scale our best in class platform, allowing our fans to sit closer and see more.

At Vivid Seats, you will have the opportunity to work with the flexibility and the speed of a startup while operating at massive, profitable scale. We keep our teams lean, giving every single employee direct accountability to creating a positive ticket buying experience. We are relentless and move quickly to release new features and content to our applications daily. Your ideas are heard and implemented, your hard work rewarded. Being a part of our team means that you have the ability to drive impact and own the innovation that allows us to connect our tens of millions of unique monthly users to the memorable experiences that live events create.

Hours and Schedule: 

  • 3 weekdays and both Saturday and Sunday
  • 12:00pm-9:00pm, 1:00pm-10:00pm, 2:00pm-11:00pm, and 3:00pm-12:00am
  • Hybrid model, not fully remote 

 

Location:
Coppell, TX

 

Apply Now
Quality Assurance Specialist

 

Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation.

The Opportunity: 

As a Quality Assurance Specialist, you will ensure that our agents are providing the best experience available to our customers and are compliant to the quality standards through transaction monitoring, calibrations and providing feedback. You are the subject matter expert in guiding and monitoring agents and their transactions to support our best in class customer service experience.

How your role contributes to the success of Vivid Seats:

  • Conduct regular coaching sessions with agents to reinforce compliant behavior and reform opportunities within our customer facing departments.
  • Report daily, weekly, monthly, and quarterly monitoring scores or any quality-related performance together with root-cause analysis and recommend action items.
  • Report critical errors to Operations, Training, HR and monitor the corrective action taken of our agents to rectify performance on procedures.
  • Facilitate QA rollouts that will guide orientation for new hires to ensure compliance across new customer facing agents.
  • Participate in process improvement designs related to Quality, Technology, and any agent to customer interactions and workflows.
  • Review and submit exceptional calls to be pooled to our library to use for future coaching and new hire training.

How your role expectations will progress as a Quality Assurance Specialist in the first 30, 90, and 180 days:

30 days in

  • Complete new hire orientation, gaining the resources you need to be successful.
  • Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers.
  • Acclimate to team and company norms, business objectives, and Vivid Seats values.
  • Learn Quality Assurance norms and KPI's that we monitor to ensure we continually meet customer expectations.
  • Shadow our customer servicing departments to gain knowledge of call flow and expectations.

90 days in

  • Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies.
  • Maintain, harvest, and aid internal and external relationships to achieve progress and advance objectives.
  • Review calls to identify trends that need additional training or corrective action.
  • Collaborate with operations leaders and Training team to share feedback as needed.

180 days in

  • Apply methods to execute individual tasks that positively impacts the team.
  • Play an active role in continued learnings to advance skill sets necessary for team goals.
  • Independently facilitate calibrate sessions with customer servicing agents to gage performance.
  • Collaborate with Operations and Training to develop both technical and soft skills for agents as well as Identify areas for process Improvement within departments.

What You’ll Bring:

  • At least a year experience in quality assurance, and customer experience for voice and/or back-office
  • Proficient in Microsoft Office applications including Excel, Word, and PowerPoint, and other similar
  • Have effective written and spoken communication skills across various
  • Possess effectual listening, coaching, and motivational
  • Able to positively influence agents and others to drive
  • Willing to work in a collaborative and multi-disciplinary
  • Adaptable to changes in the working environment and can complete multiple

 

Our Commitment:

We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.

Vivid Seats provides competitive compensation; bonus incentives; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; snack allowances; and a variety of additional workplace perks.

Location: Coppell, TX

Apply Now
Workforce Management- Scheduler

Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation.

The Scheduler position will be the subject matter expert on all core workforce functions including capacity planning, short term forecasting, scheduling, real time monitoring and resource management. This role is responsible for measuring performance and progression of metrics by gathering, monitoring, and analyzing data (e.g., arrival patterns, contact volume, service level/abandon, shrinkage, occupancy, utilization, schedule adherence, AHT).  The analyst will lead projects that will guide strategic decisions and uncover optimization opportunities to effectively manage contact drivers as well as performance trends. This position requires a high-level of critical decision-making capabilities as well as strong analytical and communication skills to coordinate and collaborate across multiple teams and sites.

How your role contributes to the success of Vivid Seats:

  • Responsible for successful schedule generation (7 to 14 days out), correcting issues that may cause errors, manually adjusting work rules and availability pre and post generation.
  • Execute all onboarding and offboarding processes including updating internal records and IEX agent profiles. Responsible for updating and maintaining accurate agent data within WFM software.
  • Analyze weekly occupancy metrics to determine placement of routine offline activities (1:1s, Meetings, Trainings) to ensure weekly staffing levels are met factoring in shrinkage and risks while meeting QA and TL support requirements.
  • Proactively identify behavior patterns that represent agent work-avoidance or other bad practices. Escalate the issues to management and build out additional tools and processes to monitor and track.
  • Gather insight from broader WFM team to identify incoming contact pattern changes. Develop and administer volume contingency action plans as deemed necessary and appropriate for schedules up to 14 days out.
  • Responsible for weekly WFM KPIs for a specific group of agents. Partner and provide guidance to RTAs that are managing tactical intraday schedule management.

How your role expectations will progress as a Scheduler in the first 30, 90, and 180 days: 

30 days in 

  • Complete new hire orientation, gaining the resources you need to be successful. 
  • Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers.
  • Acclimate to team and company norms, business objectives, and Vivid Seats values.
  • Become familiar with schedules and KPIs across all Lines of Business for Operations.
  • Gather information related to labor laws, shift types, and other considerations required to appropriately perform scheduling tasks.

90 days in 

  • Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies.
  • Maintain, harvest and aid internal and external relationships to achieve progress and advance objectives.
  • Manage schedule requirements up to 14 days out by generating and maintaining schedules across operations.
  • Provide creative solutions for weekly programmed shrinkage (activity codes) to help ensure the accuracy of projections related to productive staffing commitment.
  • Recognize, communicate and problem solve challenges and areas of improvement during, and after weekly schedule.
  • Responsible for executing 1-2 small projects that are focused on improving WFM operations, standardization, and effectiveness.

180 days in  

  • Apply methods to execute individual tasks that positively impacts the team.  
  • Play an active role in continued learnings to advance skill sets necessary for team goals.
  • Identify patterns that represent agents work-avoidance or other bad practices.
  • Review and adjust schedule rules, patterns, shifts across various teams in operations up to 14 days out
  • Oversee processes and responsibilities for all-time off requests while administering staff scheduling in a fair and consistent manner.
  • Performing continuous process improvement across all processes needed to run the scheduling functions. Identify solutions that can be used to automate existing processes.

What You’ll Bring: 

  • Desire to participate in an active, fast-paced, hands-on work environment.
  • Ability to work independently with little direct supervision.
  • Ability to prioritize and meet tight deadlines
  • 2+ years working as a Scheduler or Real Time Management Analyst in a multi-skill, multi-channel, multi-site contact center.
  • Problem-solving, analytical skills and the ability to balance multiple tasks simultaneously. Excellent interpersonal skills and integrity with strong customer service skills.
  • Strong intellectual curiosity, and the ability to work both independently and as a team to provide solutions to complex problems.
  • Must be technically savvy with Microsoft Office skills including proficiency with Outlook, PowerPoint and Excel (formulas, table and conditional formatting, pivot table reporting).
  • Experience and interest in using JIRA, Looker, Slack, Guru and WFM software. NICE WFM (IEX) scheduling system experience preferred.

Our Commitment: 

We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.  

Vivid Seats provides competitive compensation; bonus incentives; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; snack allowances; and a variety of additional workplace perks.




Apply Now
Other
Investment Analyst

Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation

The Opportunity:
As the Investment Analyst you have the unique opportunity to utilize your passion in sports & entertainment and apply that knowledge within your career. You will be a vital part of the Investment team managing and pricing ticket inventory for live events acquired through the company’s various partnerships.  
 
In this role you’ll keep a close pulse on the sports & entertainment industries to see how external factors have driven secondary market trends. You will be analyzing those trends and their corresponding sales data to accurately price tickets, ensuring you minimize our company’s risk and maximize its profits. You’ll  expand our business by seeking valuable opportunities in which we can make our marketplace more vibrant, more liquid, and more successful. This will require the ability to react quickly to the ever-changing live marketplace no matter the time, place, or situation. Imagine the most popular performers in the world announcing their farewell tour, or a team clinching a spot in the championship game – you’ll analyze demand and secure inventory, providing robust purchasing options for our marketplace customers.  

 How your role contributes to the success of Vivid Seats:  

  • Maximizes revenue and minimizes risks of certain assets  acquired through the company’s various partnerships
  • Leverages market data into actionable insights and opportunities for pricing optimization
  • Boosts company growth and adds marketplace liquidity by capitalizing on profitable investment opportunities
  • Provides company key insights into market behavior by transferring supply-side knowledge and  helping to forecast demand
  • Connects buyer with seller by ensuring our listings are maximally exposed and 100% accurate

How your role expectations will progress as an Investment Analyst in the first 30, 90, and 180 days:  

30 days in  

  • Complete new hire orientation, gaining the resources you need to be successful
  • Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers
  • Acclimate to team and company norms, business objectives, and Vivid Seats values
  • Assist Investment Managers with near term pricing assignments and data organization
  • Build a foundation of knowledge regarding departmental processes by actively participating in team calendar events
  • Learn the basic principles behind our department’s pricing theorem and strategies 

90 days in  

  • Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies
  • Maintain, harvest and aid internal and external relationships to achieve progress and advance objectives
  • Begin assuming sole responsibility of specific pricing assignments while applying the pricing theorem and strategies set forth by the department
  • Research potential ticketing opportunities that would bring value and liquidity to the marketplace

 180 days in   

  • Apply methods to execute individual tasks that positively impacts the team 
  • Play an active role in continued learnings to advance skill sets necessary for team goals
  • Expand your assignments and long-term asset management into a full-time position
  • Earn autonomy in securing potential ticketing opportunities

 What You’ll Bring:  

  • Experience screen-trading financial products or actively capitalizing on marketplace inefficiencies with a proven track record of trend recognition and risk management
  • Experience constructing diverse portfolios in any asset class or skill-based game with a detailed account of hedging against risk and identifying asymmetrical upside (preferred)
  • Ability to manipulate and analyze large datasets using Excel or Google Sheets, evaluate market trends, and consider external factors in determination of producing optimal outputs
  • Analytical, method-driven mind that values process over results
  • Experience in a fast-paced environment with exceptional attention to detail alongside the ability to prioritize tasks and meet deadlines
  • Adaptable schedule expecting to work outside of typical business hours to meet the demands of our industry
  • A strong sense of urgency coupled with an intrinsic desire to complete all tasks with 100% accuracy and efficiency 
  • Live Event Enthusiast!

Our Commitment:

We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.

Vivid Seats provides competitive compensation; bonus incentives; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; remote work and snack allowances; and a variety of additional workplace perks.


Location:
Chicago, Illinois  #LI-Hybrid 

Apply Now
Product Management
Product Manager
Who we are:   Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation. 

The Opportunity: You will have product ownership of Skybox, our point-of-sale platform that allows ticket sellers to manage, distribute, and sell their inventory. This is a great opportunity for a product manager to drive impactful solutions for ticket sellers, as well as how to scale our capabilities to drive end-to-end operational performance improvements. You will be part of a team where your suggestions are expected, challenged, and applied. You will collaborate cross functionality to ideate, develop, and deliver products and features that create value for our customers and our business. This role will use data and a deep understanding our customers to successfully deliver products to market.   
Our ideal candidate is an innovative, flexible, on-your-feet problem solver who has a track record of successful execution and product strategy. You are comfortable working in a fast-paced environment and can quickly assess situations and make recommendations for key decisions. The right candidate will possess a strong product background and have a well-rounded technical background. You must be able to thrive and succeed in an entrepreneurial environment and not be hindered by ambiguity. This means you are not only able to develop and drive high-level strategic initiatives but can also roll up your sleeves and get the job done. Most importantly, you are able to deliver outstanding results, quickly, with high quality and have exceptional communication skills (able to speak the language of end-users, management, design, and development).   

How your role contributes to the success of Vivid Seats: 
  
  • Work across the organization, partnering with multiple stakeholders (including design/UX, operations, customer support, accounting, proprietary tools, etc.) to understand and translate requirements, make the right tradeoffs on scope and implementation, and deliver high quality products.  
  • Define the product goals and roadmap, ensuring alignment with business objectives and company strategy.  
  • Lead the delivery team in prioritizing product features and collaborate in design, estimations, and planning sessions with the overall team.   
  • Define features through clearly written user stories as part of an Agile delivery team; verify stories are implemented as intended, records bugs, and assist the engineering team in driving resolution.  
  • Analyze user data and feedback to measure the effectiveness and competitiveness of the product.
  • Effectively communicate product strategies and executional plans across the organization – to stakeholders, peers– as well as external constituents 
How your role expectations will progress as a Product Manager in the first 30, 90, and 180 days:   

30 days in   
  • Complete new hire orientation, gaining the resources you need to be successful.
  • Acclimate to Vivid Seats’ values and organizational goals to understand how your department drives initiatives forward.    
  • Learn how ticket market places and our products operate and how you’ll contribute to providing great experiences for our customers.   
  • Collaborate with UX and engineering to write user stories for new features. Assist with verification and feature performance analysis for newly released features. 
90 days in   
  • Enhance our approaches, methods, or technologies to mitigate risks and improve efficiencies.   
  • Build, maintain, and leverage internal and external relationships to achieve progress and advance objectives.   
  • Define features and lead the team in prioritizing clearly written user stories that create delightful and bug free experiences for our customers.  
  • Leverage tooling and data to gain insight and analyze customer behavior and product performance to recommend product enhancements.  
180 days in    
  • Design and implement process improvements that positively impacts the team.    
  • Collaborate with stakeholders to confirm accurate prioritization and refine processes for collaboration and best practices.  
  • Drive product department roadmap exercises that balance current needs with future strategic initiatives.   
  • Mentor others, playing an active role in elevating the skill sets of those you work with.  
  • Proactively work with the Engineering and other stakeholders to define the product goals and create a forward-looking roadmap, ensuring alignment of seller technology/products with the overall business objectives and company strategy.   
  • Lead the team in prioritizing features to meet internal and customer needs and collaborate in the design, estimations and planning sessions with the overall team. 
What You’ll Bring:   
  • Proven experience in helping organizations map business value to customer needs.   
  • Sufficient mastery of technology so that you can take high-level technical concepts and break them down into prioritized roadmaps and plans in partnership with engineering.   
  • Prior experience in product management and a record of successful product delivery.    
  • Ability to juggle multiple priorities and manage trade-offs to establish the right approach to executing the product strategy.    
  • Highly analytical with experience managing data-centric products; capable of turning raw data into information and insights.    
  • Proven experience of crafting product roadmaps by gathering input from customers, partners, internal users, engineers and other stakeholders.   
  • An understanding of online marketplaces and an interest in the live event space  
Our Commitment:    We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.     Vivid Seats provides competitive compensation; bonus incentives; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; remote work and snack allowances; and a variety of additional workplace perks.   


#LI-AL1
#LI-Hybrid
Apply Now
Product Manager (B2C Mobile)

This position is a Chicago-based role with the expectation that this candidate will be hybrid in our Chicago office.  

Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation. 

Vivid Seats is searching for a Product Manager on our B2C team.  In this role, you will have ownership ofconsumer of mobile products within our live events marketplace. This is a great opportunity for a product manager to drive impactful solutions for ticket buyers and sellers, as well as how to scale our capabilities to drive end-to-end operational performance improvements. You will be part of a team where your suggestions are expected, challenged, and applied.  You will collaborate cross functionality to ideate, develop, and deliver products and capabilities that create value for our customers and our business.This role will use data and a deep understanding our customers to successfully deliver products to market.   

Our ideal candidate isaninnovative, flexible, on-your-feet problem solver who has a track record of successful executionand product strategy and has a passion for building amazing consumer experiences.You are comfortable working in a fast-paced environment and can quickly assess situations and make recommendations for key decisions. The right candidate will possess a strong product background and have a well-rounded technical background. You must be able to thrive and succeed in an entrepreneurial environment and not be hindered by ambiguity. This means you are not only able to develop and drive high-level strategic initiatives but can also roll up your sleeves and get the job done. Most importantly, youare abletodeliver outstanding results, quickly,with high quality and have exceptional communicationskills (ableto speak the languageof end-users, management, design, and development).   

How your role contributes to the success of Vivid Seats: 

  • Workacross the organization, partnering with multiple stakeholders (including design/UX, operations, customer support, accounting, proprietary tools, etc.) to understand and translate requirements, make tradeoffs of scope and implementation, and deliver high quality and impactful capabilities and products.   
  • Define the product goals and roadmap, ensuring alignment with business objectives and company strategy.   
  • Lead the team in prioritizing product features and collaborate in design, estimations, and planning sessions with the overall team.    
  • Define features through clearly written user stories as part of an Agile delivery team; verifystories are implemented as intended, recordsbugs, and assistthe engineering team in driving resolution.   
  • Leverage data about product and business performance as well as research and feedback from customers to measure and analyze product performance and impact as well as to inform the product roadmap 

How your role expectations will progress as a Product Manager in the first 30, 90, and 180 days:  

30 days in  

  • Complete new hire orientation, gaining the resources you need to be successful.   
  • Acclimate to Vivid Seats’ values and organizational goals to understand how your department drives initiatives forward.    
  • Learn how ticket marketplaces and our B2C products operate and how you’ll contribute to providing great experiences for our customers. 
  • Collaborate with UX and engineering to write user stories for new features.  Assist with verification and feature performance analysis for newly released features.  

90 days in  

  • Enhance our approaches, methods, or technologies to mitigate risks and improve efficiencies. 
  • Build, maintain, and leverage internal and external relationships to achieve progress and advance objectives. 
  • Define features and lead the team in prioritizing clearly written user stories that create delightful and bug free experiences for our customers.  
  • Leverage tooling and data to gain insight and analyze customer behavior and product performance to recommend product enhancements.  

180 days in   

  • Design and implement process improvements that positively impacts the team.   
  • Collaborate with stakeholders to confirm accurate prioritization and refine processes for collaboration and best practices.   
  • Drive product department roadmap exercises that balance current needs with future strategic initiatives.    
  • Mentor others, playing an active role in elevating the skill sets of those you work with.   
  • Proactively work with the Engineering and other stakeholders to define the product goals and create a forward-looking roadmap, ensuring alignment of B2C products with the overall business objectives and company strategy.    
  • Lead the team in prioritizing features to meet internal and customer needs and collaborate in the design, estimations and planning sessions with the overall team.  

What You’ll Bring: 

  • Provenexperience in helping organizations map business value to customerneeds. 
  • Sufficient mastery oftechnologyso that you can take high-level technical concepts and break them down into prioritized roadmaps and plans in partnership withengineering. 
  • Prior experience in product managementand a record of successful product delivery.   
  • Ability tojugglemultiple prioritiesand managetrade-offs to establish the right approach toexecutingtheproductstrategy.   
  • Highly analytical with experience managing data-centric products; capable of turning raw data into information andinsights.   
  • Proven experience of crafting product roadmaps by gathering input from customers, partners, internalusers, engineers and otherstakeholders. 
  • An understanding of online marketplacesandan interest in the live event space 
  • Bachelor’s degreepreferred; in science,technology,or a related field.   

Our Commitment:  

We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.   

Vivid Seats provides competitive compensation; bonus incentives; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; remote work and snack allowances; and a variety of additional workplace perks.  

We strongly encourage all interested applicants to apply to our open roles regardless of how many qualifications they meet.  Most of our posted positions have a degree of flexibility in the stated requirements. 

Apply Now
Product Manager (MarTech)

This position is a Chicago-based role with the expectation that this candidate will be hybrid in our Chicago office.  

Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation. 

The Opportunity:    

As a Product Manager focused on Marketing Technology, you will have end-to-end ownership of core acquisition and retention systems that power our live events marketplace. This is a great opportunity for a product manager to drive impactful solutions for our customers – enabling us to scale our marketing efforts in line with creating an exceptional experience within our products and owned channels for customersThe right candidate can drive product strategy and partner with stakeholders on the vision as well as execute on system implementations and software deliveryall with a roll-up-your-sleeves attitude You will be expected to stand up new capabilities as well as modernize existing systems – where optimization and innovation are part of the day to day. And in turn, be well versed in utilizing data to determine product performance and impacts made.  

Our ideal candidate is an innovative, flexible, on-your-feet problem solver who has a track record of successful execution and product strategy. You are comfortable working in a fast-paced environment and can quickly assess situations and make recommendations for key decisions. The right candidate will possess a strong product background and have a well-rounded technical acumen. You must be able to thrive and succeed in an entrepreneurial environment and not be hindered by ambiguity. This means you are not only able to develop and drive high-level strategic initiatives but can also get into the weeds and get the job done. Most importantly, you are able to deliver outstanding results, quickly, with high quality and have exceptional communication skills (able to speak the language of end-users, management, design, and development).   

How your role contributes to the success of Vivid Seats:  

  • Work across the organization, partnering with multiple stakeholders (including marketing, design/UX, engineering, operations, customer support, etc.) to understand and translate requirements, make tradeoffs of scope and implementation, and deliver high quality products.  
  • Define the product strategy within the MarTech domain and translate those into clear product roadmaps which align to company goals and objectives 
  • Lead the team in prioritizing product features and collaborate in design, estimations, and planning sessions with the overall team.  Lead key MarTech system implementation efforts across a stakeholder working group and ensure speed to delivery is matched with robust system implementation. 
  • Define features through clearly written user stories as part of an Agile delivery team; verify stories are implemented as intended, records bugs, and assist the engineering team in driving resolution.   
  • Analyze user data and feedback to measure the effectiveness and competitiveness of the product.    

How your role expectations will progress as a Product Manager in the first 30, 90, and 180 days:  

30 days in  

  • Complete new hire orientation, gaining the resources you need to be successful.   
  • Acclimate to Vivid Seats’ values and organizational goals to understand how your department drives initiatives forward.   
  • Learn how ticket marketplaces and our B2C products operate and how you’ll contribute to providing great experiences for our customers.  
  • Collaborate with marketing, UX and engineering to write user stories for new features.  Assist with verification and feature performance analysis for newly released features. 

60 days in  

  • Define features and lead the team in prioritizing clearly written user stories that create performant products and systems. 
  • Leverage tooling and data to gain insight and analyze customer behavior and business results to recommend product enhancements. 
  • Enhance our approaches, methods, or technologies to mitigate risks and improve efficiencies. 
  • Build, maintain, and leverage internal and external relationships to achieve progress and advance objectives. 

90 days in   

  • Design and implement process improvements that positively impact the team.  
  • Collaborate with stakeholders to confirm accurate prioritization and refine processes for collaboration and best practices.  
  • Drive product department roadmap exercises that balance current needs with future strategic initiatives.   
  • Mentor others, playing an active role in elevating the skill sets of those you work with.  
  • Proactively work with the Engineering and other stakeholders to define the product goals and create a forward-looking roadmap, ensuring alignment of MarTech products with the overall business objectives and company strategy.   
  • Lead the team in prioritizing features to meet internal and customer needs and collaborate in the design, estimations and planning sessions with the overall team. 

What You’ll Bring:  

  • Proven experience in helping organizations map business value to customer needs. 
  • Sufficient mastery of technology so that you can take high-level technical concepts and break them down into prioritized roadmaps and plans in partnership with engineering. 
  • Prior experience in product management and a record of successful product delivery. 
  • Ability to juggle multiple priorities and manage trade-offs to establish the right approach to executing the product strategy. 
  • Highly analytical with experience managing data-centric products; capable of turning raw data into information and insights. 
  • Proven experience of crafting product roadmaps by gathering input from customers, partners, internal users, engineers and other stakeholders. 
  • An understanding of online marketplaces and an interest in the live event space. 
  • Bachelor’s degree preferred; in science, technology, or a related field. 

Our Commitment:  

We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.   

Vivid Seats provides competitive compensation; bonus incentives; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; remote work and snack allowances; and a variety of additional workplace perks.  

We strongly encourage all interested applicants to apply to our open roles regardless of how many qualifications they meet.  Most of our posted positions have a degree of flexibility in the stated requirements. 

Apply Now
Senior Product Manager- Supply

Who we are:  

Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation. 

The Opportunity:    You will have ownership ofthe products and product strategy for our seller-facing technologies for our live events marketplace. This is a great opportunity for a tenured product manager to champion the seller lifecycle including how sellers interface & integrate with Vivid Seats, Skybox (our POS for sellers), and internal products/systems that we build to drive marketplace growth.  Our sellers are a critical constituent of our business, and this role is at the center of enabling supply-side growth, improving seller stickiness, and system performance on all seller tech. You will collaborate cross functionality to ideate, develop, and deliver products and features that create value for our customers and our business.This role will use data and a deep understanding of our customers to successfully deliver products to market.    

Our ideal candidate isaninnovative, flexible, on-your-feet problem solver who has a track record of successful executionand developing product strategy.You are comfortable working in a fast-paced environment and can quickly assess situations and make recommendations for key decisions. The right candidate will possess a strong product background and have a well-rounded technical skillset. You must be able to thrive and succeed in an entrepreneurial environment and not be hindered by ambiguity. This means you are not only able to develop and drive high-level strategic initiatives but can also roll up your sleeves and get the job done. Most importantly, youare abletodeliver outstanding results, quickly,with high quality and have exceptional communicationskills (ableto speak the languageof end-users, management, design, and development).   

How your role contributes to the success of Vivid Seats: 

  • Workacross the organization, partnering with multiple stakeholders (including operations, customer support, accounting, proprietary tools, etc.) to understand and translate requirements, make the right tradeoffs on scope and implementation, and deliver high quality products.   
  • Define the product goals and roadmap, ensuring alignment with business objectives and company strategy.   
  • Lead the delivery team in prioritizing product features and collaborate in design, estimations, and planning sessions with the overall team.    
  • Define features through clearly written user stories as part of an Agile delivery team; verifystories are implemented as intended, recordsbugs, and assistthe engineering team in driving resolution.   
  • Analyzeuser data and feedback to measure the effectiveness, competitiveness and impact of the product. 
  • Effectively communicate product strategies and executional plans across the organization – to stakeholders, peers – as well as external constituents 

How your role expectations will progress as a Senior Product Manager in the first 30, 90, and 180 days: 30 days in 

  • Complete new hire orientation, gaining the resources you need to be successful. 
  • Acclimate to Vivid Seats’ values and organizational goals to understand how your department drives initiatives forward.    
  • Learn how ticket marketplaces and our products operate and how you’ll contribute to providing great experiences for our constituents.   
  • Collaborate withUX and engineeringtowrite user stories for new features.Assist with verification and feature performance analysis for newly released features. 

90 days in 

  • Enhance our approaches, methods, or technologies to mitigate risks and improve efficiencies.   
  • Build, maintain, and leverage internal and external relationships to achieve progress and advance objectives.   
  • Define features and lead the team in prioritizing clearly written user stories that create delightful and bug free experiences for our customers. 
  • Leverage tooling and data to gain insightand analyze customer behavior and product performanceto recommendproductenhancements. 

180 days in   

  • Design and implement process improvements that positively impacts the team.    
  • Collaborate with stakeholders to confirm accurate prioritization and refine processes for collaboration and best practices.   
  • Drive productdepartment roadmap exercises that balance current needs with future strategic initiatives.    
  • Mentor others, playing an active role in elevating the skill sets of those you work with.   
  • Proactively work with the Engineering and other stakeholders to define the product goals and create a forward-looking roadmap, ensuring alignment of seller technology/productswith the overall business objectives and company strategy.    
  • Lead the team in prioritizing features to meet internal and customer needs and collaborate in the design, estimations, and planning sessions with the overall team. 

What You’ll Bring: 

  • Provenexperience in helping organizations map business value to customerneeds.   
  • Sufficient mastery oftechnologyso that you can take high-level technical concepts and break them down into prioritized roadmaps and plans in partnership withengineering.   
  • Prior experience in product managementand a record of successful product delivery.    
  • Ability tojugglemultiple prioritiesand managetrade-offs to establish the right approach toexecutingtheproductstrategy.    
  • Highly analytical with experience managing data-centric products; capable of turning raw data into information andinsights.    
  • Proven experience of crafting product roadmaps by gathering input from customers, partners, internalusers, engineers and otherstakeholders.   
  • An understanding of online marketplacesandan interest in the live event space 

Our Commitment: We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.    

Vivid Seats provides competitive compensation; bonus incentives; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; remote work and snack allowances; and a variety of additional workplace perks.   

We strongly encourage all interested applicants to apply to our open roles regardless of how many qualifications they meet. Most of our posted positions have a degree of flexibility in the stated requirements. 

Apply Now
Recruiting
Senior Technical Recruiter

Who we areFounded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of BuiltIn Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation.

The Opportunity: As a Senior Technical Recruiter you have the opportunity to directly impact the most valuable part of our company’s success; finding the best people with the skills and passion to succeed in our fast-paced, digital environment. 
 
As the owner of end-to-end search engagements, we will look to you to lead everything from inception of candidate contact to on-boarding with finesse and speed that ensures that we secure a diverse workforce of the best and brightest. You will be empowered to use your creativity and strategic influence to deliver impactful workforce planning and hiring decisions. You’ll partner closely with stakeholders across the organization to create meaningful interview processes and fantastic candidate experiences, helping to define how we approach solving for our most compelling organizational objective. 
 
As a seasoned technical recruiter, you understand what motivates candidates and apply your expertise to foster trust-based relationships with talented engineers, designers, and product managers. In addition to filling requisitions, you are able to manage talent initiatives that add to and maintain a holistic approach to talent strategy as you build talent pipelines, drive a portfolio of active searches, and advance talent projects, we will ensure that your ideas are heard, supported and implemented. Together with the help of a committed internal recruiting team, you will differentiate Vivid Seats as the employer of choice by embodying our values and proudly representing our brand. 

How your role contributes to the success of Vivid Seats: 

  • Source, screen, present, and close the technical talent in engineer, product, quality, and design disciplines that power the Vivid Seats marketplaces
  • Advise on interview best practice, elevating how teams objectively assess talent
  • Recruit candidates with diverse and unique backgrounds that contribute to Vivid Seats vibrant and inclusive culture
  • Represent our teams, leaders, and brand in the technical community
  • Provide excellent candidate experiences from initial point of contact with candidates through their first weeks at Vivid Seats for productive and engaging onboarding
  • Own end to end strategic talent acquisition projects, contributing to a best-in-class talent acquisition function
  • Challenge the status quo, ambitiously raising the bar for our candidates, team, and employment population

How your role expectations will progress as a Senior Technical Recruiter in the first 30, 90, and 180 days: 

30 days in 

  • Complete new hire orientation, gaining the resources you need to be successful.  
  • Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our candidates. 
  • Acclimate to team and company norms, business objectives, and Vivid Seats values. 
  • Build candidate pipelines for multiple technical roles, many of which you’ll find currently posted on our careers
  • Meet with hiring managers, set check in cadences, and advance candidates through the interview phases  

90 days in 

  • Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies. 
  • Maintain, harvest and aid internal and external relationships to achieve progress and advance objectives. 
  • Communicate with ease the objectives and technical needs of multiple teams, representing our engineering and product teams in the talent marketplace
  • With your manager, set and work towards personal and team goals
  • Fill multiple technical or product focused roles

180 days in  

  • Apply methods to execute individual tasks that positively impacts the team.  
  • Play an active role in continued learnings to advance skill sets necessary for team goals. 
  • Meaningfully contribute to broader strategic talent acquisition objectives such as campus recruitment, employment branding, and diverse recruitment initiatives
  • Identify and drive the improvement of interview processes to meet evolving team needs
  • Leverage relationships across multiple teams to hone your business acumen, sharing your learnings internally and externally

What You’ll Bring: 

  • A proven career in technical recruiting
  • Strong understanding of the Chicago’s technical landscape, including where to source and attract a wide range of technical skill sets 
  • Strong sourcing and attraction techniques, including the ability to attract and convert passive candidates 
  • The intrinsic motivation to take on new responsibilities; proactively partnering with teams and individuals to remove blockers and fulfill immediate hiring needs while contributing the overall talent acquisition strategy 
  • Desire to contribute to strategic initiatives such as campus recruitment, internships, DEI/non-bias training, branding, community engagement, etc.  
  • An understanding of basic employment law and interviewing best practices (behavioral and functional) 
  • An agile mindset, responding quickly and autonomously to change 
  • Strong influential, analytical, communication, and organization skills, with a high attention to detail 
  • Experience in multiple talent markets with both inhouse and agency technical recruiting is a plus 

Our Commitment: 

We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.  

Vivid Seats provides competitive compensation; bonus incentives; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; remote work and snack allowances; and a variety of additional workplace perks.  

#LI-AL1
#LI-Hybrid

Apply Now
Training and Development
Corporate Trainer

Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation. 

The Opportunity:   

As a Trainer at Vivid Seats you will be responsible for preparing and facilitating training sessions for Vivid Seat’s new hires, incumbents and management staff in a classroom and/or virtual setting. This also includes providing training and/or preparing/sending materials to our offshore BPO agents.

How your role contributes to the success of Vivid Seats: 

  • Through facilitation, prepares our operations employees to provide world class customer service to our customers.
  • Continuously seeks ongoing feedback and keeps lines of communication open to classroom participants, peers, and management team; modifies sessions as needed.
  • Consistently monitors and assesses a participant’s performance trends and identifies specific skills/gaps to ensure training objectives are exceeded.
  • Provides feedback and makes recommendations regarding the procedures and practices appropriate to improving training.
  • Partners with instructional designers and developers to serve as a subject matter expert (SME) during the development and maintenance of course content.
  • Performs administrative functions to maintain organization and classroom management; tasks include managing attendance, updating training calendars and records, leading the process of gathering and scheduling team speakers, coordinating the process of gathering assistance for each day of new hire nesting and scheduling training events.

How your role expectations will progress as Trainer in the first 30, 90, and 180 days: 

30 days in 

  • Complete new hire orientation, gaining the resources you need to be successful. 
  • Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers.
  • Acclimate to team and company norms, business objectives, and Vivid Seats values.
  • Shadow and observe current training curriculum to learn classroom structure and content.
  • Become knowledgeable in all training material.
  • Lead mock training sessions to ensure preparedness for conducting a new hire class.

90 days in 

  • Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies.
  • Maintain, harvest and aid internal and external relationships to achieve progress and advance objectives.
  • Exhibit expert level understanding of all training material.
  • Independently facilitate new hire training and administer knowledge assessments.
  • Maintain new hire’s performance through retaining training information.

180 days in  

  • Design and implement process improvements that positively impacts the team. 
  • Plays an active role in continued learnings to advance skill sets necessary for team goals.
  • Identify gaps and opportunities within new hire classroom training sessions.
  • Provide recommendations and input to Training team and internal stakeholders on best practices.
  • Drive process improvements on content and overall training methodologies.

What You’ll Bring: 

  • Must be knowledgeable about adult learning concepts and theories and be able to apply them effectively in the classroom environment.
  • Ability to tie all performance outcomes listed during instruction.
  • High energy to keep the class engaged while managing class time.
  • Uses questions effectively to draw out key learning concepts from new hires.
  • Ability to meet with the learning client post-training to discuss recommendations for follow-up activities to reinforce the learning.
  • Excellent interpersonal and presentation skills.
  • Familiarity with LMS, Microsoft Excel and PowerPoint.

Our Commitment: 
We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.  

Vivid Seats provides competitive compensation; bonus incentives; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; and a variety of additional workplace perks. 

#LI-BW1

Apply Now

Vivid Seats is proud to be an equal opportunity employer. We do not discriminate based upon race, color, religion, national origin, sex, sexual orientation, gender identity, physical or mental disability, veteran status, or age. We celebrate diversity, equality, and inclusion and value the impact that different backgrounds and perspectives bring to our organization.

chicago@2x
Chicago Corporate

Corporate Headquarters
111 N. Canal St
Chicago, IL 60606

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Dallas Operations

Operations Headquarters
3100 Olympus Blvd.
Coppell, TX 75019

toronto@2x
Toronto Office

Toronto Office
101-30 Duncan St
Toronto, Ontario M5V 2C3