Create great experiences with us.​

Culture and People

We build products that connect people and create lasting memories. If doing meaningful work inspires you, you’re our kind of people. We are passionate about facilitating amazing fan experiences and just as intent on providing compelling experiences for our employees. Don’t miss out on this opportunity to work with talented, fun, and motivated people. Join us!

Product that Connects

We know you’re a fan of live events and we want to help you get there more often.

We believe you should experience the Vivid Seats product firsthand. This means monthly credits and promotional discounts for you to spend on Vivid Seats tickets for the best live event experience possible.

We have great partners who trust us to facilitate memorable experiences for their fans. Teaming up with them provides you with the additional perk of greater industry access and insights.

Care and convenience

Our Benefits

We make it easier to bring your best self to work. While you are transforming the live event industry, we take care of you and the people who matter to you.

The Basics

We’ve got you covered with a variety of health, dental and vision packages to meet your needs: BCBS PPO, HSA and HMO plans, mental heath and telehealth programs.

Your Future

We care about what’s ahead for you. From competitive retirement and savings programs, to continuing education opportunities, and rewarding performance incentives, our goal is to grow your future in meaningful and sustainable ways.

Recharge

We know employees who refresh, restore, and take time for life’s significant moments enjoy their work and are more productive. PTO, mental health days, and maternity/paternity policies give you the flexibility to make the most of your planned time off.

Winning Together

We celebrate wins and stay connected as a team. Our teams are recognized in company-wide town-halls, hackathons, and product demos and enjoy in-office happy hours, holiday and summer events, and company sponsored sports leagues and competitions.

Healthy = Happy

We are committed to a healthy lifestyle. We cover gym membership fees, host wellness weeks, provide plenty of nutritious snacks, cater smart choice lunches, provide access to on-site treadmill desks, bike storage, fitness classes, and inspiring office spaces where mindfulness can thrive.

Convenient

We make work a little easier, providing hybrid working arrangements at accessible office locations. When you are in the office, you’ll have the tools (company provided laptops, monitors, software), room for ideas (open floorplan with plenty of meeting rooms, quiet areas, and whiteboards), and coffee. We’re talking good coffee.

Find Your Seat

Open Roles

Being part of our team means you have the ability to make an impact and own innovation that allows us to connect millions of unique monthly site visitors to live events, making every part of their experience special.

Build your confidence as a leader, thinker, and doer. Your ideas are heard and your hard work is rewarded. Work with the most talented engineers, marketers, and other thought leaders. The experience at Vivid Seats positively challenges and shapes your perspective. Join us.

Don’t see a role that fits your experience? Don’t let that stop you. Apply using our General Application on Jobvite.

Accounting
Payroll Specialist

Location:  
Chicago, IL

Who we are
Founded in 2001, Vivid Seats is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation.

The Opportunity: As the Payroll Specialist, you will play an essential role on the payroll team, helping process payroll for our employees in the US & Canada. You will be responsible for critical payroll inputs, including time and attendance records, 401k contributions and other employee benefit changes. Additionally, you will provide timely assistance to your fellow employees as their primary point of contact for payroll questions. 

Under the guidance of the Senior Payroll Specialist, you will work closely with the Human Resources and Accounting teams on payroll-related issues and reporting. You will provide valuable support to these teams and others, while taking ownership of your responsibilities and maintaining a solution-orientated mindset. This is a special opportunity to learn about the payroll field and advance your individual skills, while playing a critical role on an experienced team.

How your role contributes to the success of Vivid Seats: 

  • Ensure timely & accurate payroll processing for employees.
  • Assist employees with inquires related to payroll.
  • Contribute to the timeliness and efficiency of our payroll process.
  • Support our audit requirements through documentation of processes.
  • Partner with HR team to ensure pay and benefits are accurately reflected on payroll.

How your role expectations will progress as a Payroll Specialist in the first 30, 90, and 180 days: 

30 days in 

  • Complete new hire orientation, gaining the resources you need to be successful. 
  • Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers.
  • Acclimate to team and company norms, business objectives, and Vivid Seats values.
  • Begin contributing to payroll processing by importing time data, entering, and uploading payroll data into ADP.

 90 days in 

  • Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies.
  • Maintain, and grow internal and external relationships to advance objectives.
  • Complete employee benefit reconciliations and communicate variances.
  • Assume responsibility for answering employee inquiries about their pay.

180 days in  

  • Apply new methods to execute individual tasks that positively impacts the team. 
  • Play an active role in continued learnings to advance skill sets necessary for team goals. 
  • Implement process improvements to ensure accuracy and efficiency.
  • Assist in other Payroll related projects and duties as assigned.

What You’ll Bring: 

  • Bachelor’s Degree in Accounting, Finance, or other related Business discipline preferred or equivalent experience
  • 0-2 years of payroll experience working in a fast-paced, dynamic environment
  • Advanced Excel skills required and experience with ADP Workforce Now a plus
  • Maturity, discretion, and experience dealing with highly confidential information
  • Strong attention to detail and desire to succeed

Our Commitment: 

We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.  

Vivid Seats provides competitive compensation; bonus incentives; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; remote work and snack allowances; and a variety of additional workplace perks. 

Location:  
Chicago, IL

Apply Now
Administrative
Office Receptionist

Who we are: Founded in 2001, Vivid Seats is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as a top place to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation.

The Opportunity:   

As the Toronto Office Receptionist you are the face and voice of the organization. You’ll be responsible for greeting all guests and callers, including answering phone calls, welcoming and directing visitors, and assisting with overall office maintenance. This position will also work with a variety of vendors for tasks such as shipping, deliveries, and building maintenance. To succeed in this position, you must be able to provide general administrative services support, maintain professional communication, have the ability to multitask, work independently, and stay organized. As the point person for all day-to-day facilities operations for our Toronto office space, you will guarantee that everything runs smoothly, identifying inefficiencies before they become a problem and creating processes that are built to scale.  

How your role contributes to the success of Vivid Seats: 

  • Provide organizational and administrative support for a growing office of 40+ employees.  
  • Procure and manage facilities services and vendors.  
  • Maintain all office supplies, equipment, and food and beverage offerings.   
  • Play a meaningful role in our employee experience journey, creating and maintaining a welcoming, amenity rich, and innovative environment.   
  • Oversee Toronto operational needs—including kitchen and office inventory, space planning, security, maintenance, and deliveries—with an eye toward automation and predictability.  
  • Distribute company-wide announcements and plan company events and outings, both small and large scale.  
  • Ensure all visitors and callers are greeted and routed efficiently and professionally.  
  • Manage direct communications with building management regarding items specific to our suite as well as updates regarding the building and local events. 

How your role expectations will progress as a Receptionist in the first 30, 90, and 180 days: 

30 days in 

  • Complete new hire orientation, gaining the resources you need to be successful.  
  • Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers. 
  • Acclimate to team and company norms, business objectives, and Vivid Seats values. 
  • Meet with Toronto employees to begin understanding their office needs and regular office functions.  

90 days in 

  • Contribute to our approaches, methods, or technologies to support overall office goals and drive team efficiencies. 
  • Maintain, harvest and aid internal and external vendor relationships to improve the office working environment.  
  • Champion Vivid Seats values for the Toronto office location and contribute to employee experience and engagement initiatives. 

180 days in  

  • Apply methods to execute individual tasks that positively impacts the team.  
  • Play an active role in continued learnings to advance skill sets necessary for team goals. 
  • Evaluate and consolidate vendors to save on office costs and realize efficiencies.  
  • Play a leading role in delivering a People Program that impacts the full company of 300+ employees across multiple locations.  

What You’ll Bring: 

  • Experience in an office receptionist, administration, or related position.  
  • Knowledge of administrative and clerical procedures.  
  • Excellent organizational skills and the ability to manage multiple tasks at the same time.  
  • Attention to detail and high level of accuracy.  
  • Demonstrated written and verbal communication skills and the desire to provide the highest level of customer service.  
  • Experience or interest in leveraging physical office space to create meaningful employee experiences.   

Our Commitment: 

We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.  

Vivid Seats provides competitive compensation; bonus incentives; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; remote work and snack allowances; and a variety of additional workplace perks. 

Location: Toronto 

Apply Now
Customer Service
Customer Support Associate

Who we are: Founded in 2001, Vivid Seats is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as a top place to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation. 

The Opportunity: Voted best Customer Service two years in a row by Newsweek, as a Customer Support Associate, you will have the opportunity to join a best-in-class team and engage with hundreds of customers. You will serve as the primary point of contact for customer inquiries via phone. Ideal candidates are those who are energized when working to solve unique issues, sharing their technical expertise, and handling multiple tasks effectively and efficiently. With empathy and professionalism, you will play a critical role in connecting our customer to the events that excite them. We pride ourselves in creating memorable experiences from the point of purchase until they enter the gates.

How your role contributes to the success of Vivid Seats: 

  • Maintain a great customer experience with tone, empathy, and attention to detail.
  • Develop and present solutions to customer issues efficiently and effectively.
  • Update internal order notes appropriately and ensure proper procedures are followed during all customer interactions.
  • Maintain thorough knowledge of company processes and policies to ensure proper exchanging of information.
  • Utilize empathy and professionalism in every interaction to deliver a best-in-class customer experience.

How your role expectations will progress as a Customer Support Associate in the first 30, 90, and 180 days: 

30 days in 

  • Complete new hire orientation, gaining the resources you need to be successful. 
  • Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers.
  • Acclimate to team and company norms, business objectives, and Vivid Seats values.
  • Understand the flow of buyer orders and entry level call inquiries.
  • Become familiar with company policies and processes.
  • Navigate and resolve non-complex calls.

90 days in 

  • Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies.
  • Maintain, harvest and aid internal and external relationships to achieve progress and advance objectives.
  • Exhibit deep understanding of industry and company processes.
  • Speak to and apply company policies and processes with minimal guidance.
  • Utilize process to resolve a wide variety of call inquiries.

180 days in  

  • Apply methods to execute individual tasks that positively impacts the team. 
  • Play an active role in continued learnings to advance skill sets necessary for team goals.
  • Competent on industry nuances and company policies.
  • Manage highly complex, escalated, and high value phone calls without guidance.
  • Ingrained as a key player of the team who runs autonomously throughout day-to-day responsibilities.

What You’ll Bring: 

  • Work experience in customer service in retail or service-related industry.
  • Computer proficiency, including ability to maintain 50+ WPM typing speed and to efficiently operate basic PC/web browser functionality.
  • Excellent empathy and patience.
  • Written communication skills with an aptitude for grammar and spelling accuracy.
  • Capable of multitasking in a fast-paced environment.
  • Self-reliant and ability to work with minimum supervision.
  • Research skills to troubleshoot customer issues.
  • Willing to be flexible in work hours where needed.
  • Genuine interest in live events, sports, and entertainment.

Our Commitment: 

We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.  

Vivid Seats provides competitive compensation; bonus incentives; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events;  and snack allowances; and a variety of additional workplace perks. 

 

Apply Now
Customer Support Specialist Full Time (Nights & Weekends)

At Vivid Seats You'll

  • See your favorite live events and performers on us!
  • Work in a hybrid environment that provides the option to split time between your home and a brand new, perk filled office space.
  • Balance personal life and professional responsibilities with Flexible PTO, Mental Health Days, Floating Holidays, and Wellness programs.
  • Earn additional income through bonus incentives.
  • Save for your future through 401K Matching.

Who we are: Vivid Seats is the largest independent online ticket marketplace, sending tens of millions of fans to live events. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. We believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation. 

The Opportunity:   
As a Customer Support Specialist you will work to manage transactions and relationships with our many valued sellers and customers that have placed an order through the Vivid Seats exchange. You will be taking calls and responding to emails on a broad range of event and order-related questions, working to ensure we are providing elite service to both our sellers and our customers.  

How your role expectations will progress as a Customer Support Specialist in the first 30, 90, and 180 days: 

30 days in 

  • Complete new hire orientation, gaining the knowledge and resources about the live event industry you need to be successful. 
  • Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers.
  • Gain industry knowledge, experience, and critical thinking to proactively identify potential order issues and find solutions to problems.

90 days in 

  • Investigate instances in which customer experience has been affected, determine where fault lies, and resolve issues fairly and constructively.
  • Handle day-to-day interactions with sellers beyond the scope of traditional customer service responsibilities.
  • Navigate order queue and determine what requires attention to provide real-time assistance.

180 days in  

  • Play an active role in continued learnings to advance skill sets necessary for individual and team goals.
  • Manage in-bound seller calls regarding a wide range of questions and monitor open and pending orders to ensure timely confirmation by ticket sellers.

What You’ll Bring:

  • Outstanding communication, attention to detail and organizational skills.
  • Strong customer service mindset that embodies problem solving and resolution skills.
  • Interest in live event space and eager to learn attitude.

Our Commitment: 
We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.  

Salary: $40,000 base plus bonus & benefits
Office Location: Coppell, TX

Apply Now
Customer Support Specialist- Days

At Vivid Seats You'll

  • See your favorite live events and performers on us!
  • Work in a hybrid environment that provides the option to split time between your home and a brand new, perk filled office space.
  • Balance personal life and professional responsibilities with Flexible PTO, Mental Health Days, Floating Holidays, and Wellness programs.
  • Earn additional income through bonus incentives.
  • Save for your future through 401K Matching.

Who we are: Vivid Seats is the largest independent online ticket marketplace, sending tens of millions of fans to live events. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. We believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation. 

The Opportunity:   
As a Customer Support Specialist you will work to manage transactions and relationships with our many valued sellers and customers that have placed an order through the Vivid Seats exchange. You will be taking calls and responding to emails on a broad range of event and order-related questions, working to ensure we are providing elite service to both our sellers and our customers.  

How your role expectations will progress as a Customer Support Specialist in the first 30, 90, and 180 days: 

30 days in 

  • Complete new hire orientation, gaining the knowledge and resources about the live event industry you need to be successful. 
  • Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers.
  • Gain industry knowledge, experience, and critical thinking to proactively identify potential order issues and find solutions to problems.

90 days in 

  • Investigate instances in which customer experience has been affected, determine where fault lies, and resolve issues fairly and constructively.
  • Handle day-to-day interactions with sellers beyond the scope of traditional customer service responsibilities.
  • Navigate order queue and determine what requires attention to provide real-time assistance.

180 days in  

  • Play an active role in continued learnings to advance skill sets necessary for individual and team goals.
  • Manage in-bound seller calls regarding a wide range of questions and monitor open and pending orders to ensure timely confirmation by ticket sellers.

What You’ll Bring:

  • Outstanding communication, attention to detail and organizational skills.
  • Strong customer service mindset that embodies problem solving and resolution skills.
  • Interest in live event space and eager to learn attitude.

Our Commitment: 
We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.  

Salary: $37,000 base plus bonus & benefits
Office Location: Coppell, TX

Apply Now
Social Media Support Associate

Who we are: Founded in 2001, Vivid Seats is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as a top place to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation. 

To be considered for this role, please submit a Cover Letter detailing the best live event you've attended and what made it your favorite one.

The Opportunity:   

As a Social Media Support Associate, you will have the opportunity to engage with hundreds of customers over a shared passion for live events, serving as the primary point of contact for customer inquiries through social media channels. Ideal candidates are those who are energized when working to solve unique issues on a public platform, sharing their technical expertise, and handling multiple tasks effectively and efficiently. With empathy and professionalism, you will play a critical role in connecting our customer to the events that excite them. We pride ourselves in creating memorable experiences from the point of purchase until they enter the gates.

Shift: 8:00 AM CST to 5:00 PM CST, with 1 weekend day (i.e., Sunday - Thursday or Tuesday - Saturday) unless otherwise specified.

Location:
Coppell, TX

How your role contributes to the success of Vivid Seats: 

  • Utilize attention to detail and proactive measures to maintain a great customer experience through receiving and responding to inbound social media customer inquiries; gather and verify required information.
  • Ensure we are connecting with our buyers over multiple platforms to provide the most accurate and helpful information.
  • Develop and present solutions to customer concerns.
  • Update internal order notes appropriately.
  • Ensure proper security procedures are followed during all customer interactions.
  • Maintain thorough knowledge of company processes and policies to ensure proper exchanging of information.
  • Utilize empathy and professionalism in every interaction.

 

How your role expectations will progress as a Social Media Support Associate in the first 30, 90, and 180 days: 

30 days in 

  • Complete new hire orientation, gaining the resources you need to be successful. 
  • Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers.
  • Acclimate to team and company norms, business objectives, and Vivid Seats values.
  • Understand the flow of buyer orders and processes.
  • Become familiar with the systems utilized to reply to customer inquiries that are posted on our social media channels.
  • Navigate and resolve non-complex customer inquiries. 

90 days in 

  • Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies.
  • Maintain, harvest and aid internal and external relationships to achieve progress and advance objectives.
  • Publicly reply to entry level customer social media inquiries.
  • Manage day to day responsibilities with minimal guidance.
  • Knowledgeable in industry terms, processes, and internal company policies.

180 days in  

  • Apply methods to execute individual tasks that positively impacts the team. 
  • Play an active role in continued learnings to advance skill sets necessary for team goals.
  • Expert in our social media practices where able to identify, report, and solution against trends.
  • Competent on industry nuances and company processes.
  • Manage complex customer inquiries posted on our social media channels.
  • Ingrained as a key player of the team who runs autonomously throughout day-to-day responsibilities.

What You’ll Bring: 

  • Knowledge and understanding of basic social media platforms.
  • Work experience in sales or customer service in retail or service-related industry.
  • Computer proficiency, including ability to maintain 50+ WPM typing speed and to efficiently operate basic PC/web browser functionality.
  • Excellent written communication skills with an aptitude for grammar and spelling accuracy.
  • Capable of multitasking in a fast-paced environment.
  • Self-reliant and ability to work with minimum supervision.
  • Research skills to troubleshoot customer issues.
  • Willing to be flexible in work hours where needed.
  • Genuine interest in live events, sports, entertainment, and social media.
  • Flexibility to take on other tasks as directed by management.

Our Commitment: 

We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.  

Vivid Seats provides competitive compensation; bonus incentives; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; and snack allowances; and a variety of additional workplace perks. 
#LI-BW1

Apply Now
Engineering
Director, Engineering - B2C

Who we are

Founded in 2001, Vivid Seats is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation

The Opportunity:   

The B2C channel is our primary marketplace and is a major factor in the future growth of Vivid Seats. This leader will build teams and technologies that enable Vivid Seats to expand features in our marketplace to drive more engagement to our product. The Director of Engineering will partner with product directors, functional business leaders, senior director of Engineering and the CTO to develop an aggressive product and technology vision, assemble and adapt the technology team, and rapidly execute the development plan. 

AstheDirector of Engineering, B2C, youwilloverseetheengineering talentandtechnicalstrategy for multiple domainsand technical areasfocused onourconsumer-facing web and native eCommerce properties and the business services supporting them.This role willbe directly responsible for the systems supportingour e-commerce marketplace.There are currentlytwodevelopment teams with multiple squads supporting each team under this position, with staffing growth a primary goal for the leader in this role. 

How your role contributes to the success of Vivid Seats: 

  • Coach and developindividual contributors and engineering managers. 
  • Foster a high performing engineering culturewhichattractsa diverse spectrum of top engineering talent. 
  • Own the quality, scalability,security, and performance ofapplications, systems, and integrations underthemarketplace servicesdomain. 
  • Measure and improve team engagement and productivity. 
  • Set and drive the technical strategyand execution planforthe B2C domainas well as plan out new capabilities to allow the business to respond quickly to the market. 
  • Represent Vivid Seats as a brandambassador to the technology community. 
  • Partner withthe B2C product team toenable business value creation,as well asthestability and scalability ofoursolutions. 
  • Partner with other peers in the Software Engineering department to drive the technology strategy forward. 

How your role expectations will progress as a Director of Engineering, B2C in the first 30, 90, and 180 days: 

30 days in 

  • Acclimate Vivid Seats’ values and organizational goals to understand how your department drives initiatives forward.  
  • Understand your teams’ contributions and the needs of stakeholders that rely on your deliverables to bring business objectives to life. 
  • Set weekly touch points with direct reports to understand their role, motivations, and needs, building trust and leading with empathy. 
  • Partner with the product and UX to understand the product vision and current roadmap. 
  • Partner with CTO and Senior Director of Software Engineering to align on technology vision and roadmap. 
  • Familiarize with the B2C technology operational metrics. 

90 days in 

  • Empower and coach team members to achieve personal and functional goals that correlate to department objectives. 
  • Develop and lead initiatives for your team that enhance process, drive innovation, and build on Vivid Seats values.  
  • Actively support the engineering managers and product managers to focus ahead by reviewing their rolling roadmap. 
  • Actively respond strategically to the B2C operational metrics by refining the technical roadmap and/or processes as required. 

180 days in  

  • Monitor and evolve team deliverables, individual goals, and overall performance to ensure alignment with broader initiatives of your department and the organization while coaching your team to grow skill sets.  
  • Collaborate with stakeholders to confirm accurate prioritization and refine processes for collaboration and best practices. 
  • Meaningfully contribute to department roadmap exercises that balance current needs with future strategic initiatives.  
  • Proactively work with the CTO and Senior Director of Software Engineering on the go-forward technology strategy. 
  • Proactively work with the UX and product teams on the strategic technical capability roadmap to accelerate feature development. 

What You’ll Bring: 

  • A proven career leadingmultiplehigh-performing engineering teams, preferably in the ecommerce industry.  
  • Passionate about building a customer-driven, product focused engineering team. 
  • Experience developing andachieving stakeholder and engineer buy-in to executealong-term technical strategy.  
  • Expertiseestablishing and managing teams in multiple locations. 
  • Demonstrable experience of partnering with product and UX teams on creating best-in-class customer-facing products. 
  • Several years' experience in running a blended team of full-stack developers and mobile developers. 
  • Several years' experience of making full-stack architectural decisions including experience with enterpriseasynchronoussystem architecture and scaling.  
  • Effectively managing teams with modern web and native app frameworks, as well as supporting business services and databases   
  • A proven ability todevelopengineeringmanagers and to build and retain diverse engineering teams.  
  • Customer facing or consulting experience with the ability to promote and secure platform adoption.  
  • Experience in a fast paced, Agile, continuous delivery and operational environment.  
  • Creativity, fearlessness, and an unwavering commitment to putting the customer first. 

Our Commitment: 

We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.  

Vivid Seats provides competitive compensation; bonus incentives; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; remote work and snack allowances; and a variety of additional workplace perks. 

Locations: 
#chicago
#toronto
#remote

 

Apply Now
Engineering Manager, Distribution

Who we areFounded in 2001, Vivid Seats is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation.

How your role contributes to the success of Vivid Seats:   

  • Develop, coach, and retain engineers in a high-performing engineering team, capable of operating in and responding to our internal and external stakeholder needs. 
  • Participate in hiring initiatives to attract, screen, and hire new engineering talent.
  • Lead complex initiatives and act as a technical subject matter expert in software design, architecture, implementation, deployment, and support for all software development.
  • Leverage BDD, TDD, CI/CD, and pair programming, empowering agile teams to deliver quality software iteratively.
  • Help us in our goal of building the Vivid Seats brand throughout the United States and Canada.  

How your role expectationswill progress as the Engineer Manager, Distribution in the first30, 90, and 180days: 
 
30 days in:
 

  • Complete new hire orientation,gaining the resources you need to be  
  • Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our  
  • Understand your teams’ contributions and the needs of stakeholders that rely on your deliverables to bring business objectives to life. 
  • Set weekly touch points with direct reports to understand their role, motivations, and needs, building trust and leading with empathy. 
  • Acclimate to team and company norms, business objectives, and Vivid Seats values.
  • Develop basic understanding of applications, tech stack, and development

90 days in: 

  • Coordinate with the recruiting team to build a pipeline of qualified candidates to help fill out your team. 
  • Start to build out a roadmap for functionality that needs to be built to support our strategic goals over the coming year. 
  • Develop and lead initiatives for your team that enhance process, drive innovation, and build on Vivid Seats values. 
  • Meaningfully contribute to distribution team products, coaching to good architecture decisions and advancing project deliverables.

180 days in: 

  • Develop a deep knowledge of the systems you are responsible for managing. 
  • Onboard more engineers to your team and building career development plans for them. 
  • Own business-facing communications regarding your team’s progress and accountability for your team’s engineering KPIs. 
  • Lead the way for the distribution team by developing and executing on a thoughtful and flexible product roadmap. 

Our Commitment: 

We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.  

Vivid Seats provides competitive compensation; bonus incentives; competitive PTO; mental health days; medical, dental, and vision insurance; monthly credits and discounts for attending live events; remote work and snack allowances; and a variety of additional workplace perks

Location

#Chicago 
#Toronto 
#Remote 

Apply Now
Full Stack Engineer

Who we are: Founded in 2001, Vivid Seats is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as a top place to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation.

As a Full Stack Engineer,you’ll help implement technology strategy for a team that works with a variety of applications and distribution channels. These channels allow us to extend the reach of our ticket marketplace beyond the borders of our website and app, leveraging existing customer networks in a variety of verticals - including loyalty programs, financial institutions, travel providers, hotel operators, e-commerce marketplaces, and distribution partners across North America. 

As a key member of the team, you will help execute the design and development of our evolving, high traffic marketplace. You will be a subject matter expert in the department that will bring new and innovative solutions to the table, encourage team members, and champion technology improvements that will span across all our core applications. 

Our Engineering department is made up of cross functional Agile development teams that deploy to AWS production environments on demand, multiple times a day. You’ll tackle some of the most difficult challenges scaling an ecommerce marketplace by developing creative and intuitive features that maximize value and efficiency across the organization. 

This role will be part of a team responsible for product ownership of Web and APIs, but also plays a large role working with business stakeholders to define features that deliver value and an exceptional experience for our customers.Youll work with a team of engineers to refactor and update and develop new features, setting a site wide standard UI/UX and APIs. 

To be successful, you’ll need: 

  • Career experience developing Web based, Distributed and Multi-Tier architecture using core Javascript and modern frontend web technologies (React & Vue)
  • Strong knowledge of raw JavaScript (ES5 / ES6), CSS3, and HTML5 
  • Experience developing Web based, Distributed and Multi-Tier architecture using Python or other major platforms (Ruby, Java, Scala, Clojure, etc) 
  • Experience with Django/ Flask, REST, APIs, and Service Oriented Architecture 
  • Experience with unit and integration testing 
  • Passion for technology and an eagerness to contribute to a team-oriented environment 
  • Proficient in SQL and relational database modeling 
  • Creativity, fearlessness and an unwavering commitment to putting the customer first 

What We Offer: 

Vivid Seats is the largest independent online ticket marketplace, sending tens of millions of fans to live events. Experiences Matter- which is why we continue to grow year over year. Working at Vivid Seats puts you front and center at the opportunity to scale our best in class platform that allow our fans to sit closer and experience more. 

At Vivid Seats, you will have the opportunity to work with the flexibility and speed of a startup; while operating at massive, profitable scale. We keep our teams lean, allowing each and every employee direct accountability to creating a positive ticket buying experience. We are relentless and move quickly to release new features and content to our applications. Good ideas are heard and implemented, and hard work rewarded. Being a part of our team means having the ability to drive impact and own the innovation that connects our tens of millions of unique monthly users to the memorable experiences that only live events create. 

Our Commitment: 

We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.  

Vivid Seats provides competitive compensation; bonus incentives; mental health days; medical, dental, and vision insurance; monthly credits and discounts for attending live events; remote work and snack allowances; and a variety of additional workplace perks. 

 

Apply Now
Lead Data Engineer

Location: Chicago, Toronto, Remote

Who we areFounded in 2001, Vivid Seats is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation

The Opportunity: 
Our Data Engineering team is looking for a Lead Engineer to help modernize and optimize our overall data infrastructure to meet and anticipate the growing data needs that support our business growth. Our software and business teams depend on the data team to deliver robust, performant, and secure data products and solutions to enable every aspect of our business. As this critical area of our infrastructure grows, we are looking to expand our current offerings into more robust data products that can empower our applications and operations.

As the  Lead Data Engineer you’ll make highly visible enhancements to our platform by maintaining and building new features, as well as integrating several of our internal systems into cohesive platforms. You’ll maximize your impact within the organization by providing mentorship, driving and improving our engineering processes, and architecting and deploying new services and systems. You’ll work in Python, SQL, Snowflake, and AWS native services to support our business and technology teams, help onboard new data services and use cases, and build tooling.

Our Engineering department is made up of cross functional Agile development teams that deploy to AWS. You’ll tackle some of the most difficult challenges scaling an ecommerce marketplace by developing creative and intuitive features that maximize value and efficiency across the organization.

You’ll partner with a team of Data Engineers, Engineering Managers, Product Owners, Business Analysts, and Developers to deliver and manage exceptional data systems, showcasing your work at the end of each 2-week sprint cycle. Our teams will lean on your expertise for best practices in design patterns, query quality, testing, and innovation to keep our commitment of always putting our customers first.

How your role contributes to the success of Vivid Seats:

  • You’ll partner with engineering teams to create data models and assist in designing our transactional and analytical data stores.
  • Design and build data systems and automated processes for our underlying cloud infrastructure and deployment pipelines.
  • Mature operational stability of the data platform through best practices, automation and monitoring.
  • Remain up to date on new and emerging technologies, planning accordingly to incorporate valuable concepts to enhance our data schema and capabilities.
  • You will help mentor your team, ensuring that they are unblocked and productive while also being challenged to grow.
  • You will be engaged in the software delivery process, helping to tune it to be effective and support the team.
  • You’ll give thoughtful code reviews to your peers.
  • You’ll coordinate with engineering leadership, business partners, and product teams to help set expectations around delivery timelines and solve technical challenges.

How your role expectations will progress as a Lead Data Engineer in the first 30, 90, and 180 days:

30 days in

  • Complete new hire orientation, gaining the resources you need to be successful.
  • Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers.
  • Acclimate team and company norms, business objectives, and Vivid Seats values.
  • Develop basic understanding of applications, tech stack, and development process.
  • Pair with other senior data engineers on projects currently in place to improve our data operations and understand projects in flight.

90 days in

  • Enhance our approaches, methods, or technologies to mitigate risks and improve efficiency.
  • Build, maintain, and leverage internal and external relationships to achieve progress and advance objectives.
  • Apply technical learning that aligns with the product and technology roadmap to overall department and organizational goals that drive company initiatives forward.
  • Contribute to team planning, estimations and infrastructure design sessions.
  • Deliver clear code and/or queries and thoughtful, insightful review of peer materials that helps level up our capabilities and our team.
  • Understand the core challenges we face as a data organization and propose solutions or technologies based on your experience.

180 days in

  • Design and implement process improvements that positively impact the team.
  • Mentor others, playing an active role in elevating the skill sets of those you work with.
  • Architect and take ownership of new components of our data platform, working with the leadership team, business partners, and product teams to come up with technical solutions to our key business needs.
  • Guide the team's work so that it fits into the larger team and engineering group objectives.
  • Improve efficiency in core systems and applications managed by the team and contribute to engineering group objectives.

What You’ll Bring:

  • Positive energy, a desire to contribute and mentor others, and a love for collaboration.
  • A drive to identify and solve problems independently.
  • A drive to deeply understand stakeholders and build solutions that meet their needs.
  • A pragmatic view of technology and understanding of what tools are right for the job, not just fun to use.
  • Willingness to challenge the status quo and bring innovative ideas to the organization.
  • Expert knowledge of cloud-based relational databases and approaches towards performance optimization.
  • Experience in either modeling transaction or data warehousing with an interest in learning both methodologies.
  • Experience managing ETL pipelines with tools like Airflow and scripting using Java, Python or Bash.
  • A cool playlist of bands or favorite performers you’re excited to see live in the future so we can get to know you and help get you tickets.

Our Commitment:

We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.

Vivid Seats provides competitive compensation; bonus incentives; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; remote work and snack allowances; and a variety of additional workplace perks.

Apply Now
Senior Android Engineer

This position is open to fully-remote candidates who can work from anywhere in the United States and Canada. Candidates also have the option to work from one of our office locations in Chicago or Toronto.

Who we are
Founded in 2001, Vivid Seats is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation

The Opportunity: 
As a Senior Android Engineeryou will architect, develop, and maintain the Editors Choice Vivid Seats Android App. Youll research and incorporate modern best architectural standards, refactor our code base, and scale the consumer facing Vivid Seats app that has over 1 million downloads. 

How your role contributes to the success of Vivid Seats: 

  • Our mobile engineers collaborate with our Product, Quality and Design Teams to select technology, optimize our current experience, and implement product differentiators to improve the experience for our users. 
  • Write new features and tests in Kotlin, utilize LiveData and RxJava, and leverages Room as a SQLite DB wrapper. 
  • Look critically at our apps, innovate and drive new solutions forward working with delivery teams across the organization to standardize code. 
  • Commit to providing the best design patterns, testable code, and own the evolution of the Vivid Seats Android App.  

How your role expectations will progress as an Senior Android Engineer in the first 30, 90, and 180 days: 

30 days in: 

  • Complete new hire orientation, gaining the resources you need to be successful. 
  • Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers. 
  • Acclimate to team and company norms, business objectives, and Vivid Seats values. 
  • Develop basic understanding of applications, tech stack, and development process. 

90 days in: 

  • Enhance our approaches, methods, or technologies to mitigate risks and improve efficiencies. 
  • Build, maintain, and leverage internal and external relationships to achieve progress and advance objectives. 
  • Apply technical learnings that align with the product roadmap to overall department and organizational goals that drive company initiatives forward. 
  • Contribute to team planning, estimations and software design sessions. 

180 days in: 

  • Design and implement process improvements that positively impacts the team.  
  • Mentor others, playing an active role in elevating the skill sets of those you work with. 
  • Guide the team's work so that it fits into the larger team and engineering group objectives. 
  • Produce and deliver clean, correct code that drives team and company tech goals forward. 
  • Improve efficiency in core systems and applications managed by the team and contribute to engineering group objectives. 

What You’ll Bring: 

  • A proven career developing mobile apps for Android (Java or Kotlin). 
  • Experience shipping Android apps to the Google Play Store. 
  • Strong knowledge of consuming REST APIs and backend services. 
  • Passion for mobile platforms and keeping up with the latest technologies, usability, and user experiences. 
  • Familiarity with agile development cycles, rapid prototyping, and A/B Testing. 
  • Ability to learn and share new technologies with enthusiasm and a high degree of efficiency. 
  • Desire to work autonomously in an independent and small team environment. 
  • Experience with UI Testing Frameworks, and CI/CD tools a plus. 
  • Creativity, fearlessness and an unwavering commitment to putting our customer first. 

Our Commitment: 

We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.  

Vivid Seats provides competitive compensation; bonus incentives; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; remote work and snack allowances; and a variety of additional workplace perks. 

Apply Now
Senior Android Engineer

This position is open to fully-remote candidates who can work from anywhere in the United States and Canada. Candidates also have the option to work from one of our office locations in Chicago or Toronto.

Who we are: Founded in 2001, Vivid Seats is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as a top place to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation.

The Opportunity: 
As a Senior Android Engineeryou will architect, develop, and maintain the Editors Choice Vivid Seats Android App. Youll research and incorporate modern best architectural standards, refactor our code base, and scale the consumer facing Vivid Seats app that has over 1 million downloads. 

How your role contributes to the success of Vivid Seats: 

  • Our mobile engineers collaborate with our Product, Quality and Design Teams to select technology, optimize our current experience, and implement product differentiators to improve the experience for our users. 
  • Write new features and tests in Kotlin, utilize LiveData and RxJava, and leverages Room as a SQLite DB wrapper. 
  • Look critically at our apps, innovate and drive new solutions forward working with delivery teams across the organization to standardize code. 
  • Commit to providing the best design patterns, testable code, and own the evolution of the Vivid Seats Android App.  

How your role expectations will progress as an Senior Android Engineer in the first 30, 90, and 180 days: 

30 days in: 

  • Complete new hire orientation, gaining the resources you need to be successful. 
  • Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers. 
  • Acclimate to team and company norms, business objectives, and Vivid Seats values. 
  • Develop basic understanding of applications, tech stack, and development process. 

90 days in: 

  • Enhance our approaches, methods, or technologies to mitigate risks and improve efficiencies. 
  • Build, maintain, and leverage internal and external relationships to achieve progress and advance objectives. 
  • Apply technical learnings that align with the product roadmap to overall department and organizational goals that drive company initiatives forward. 
  • Contribute to team planning, estimations and software design sessions. 

180 days in: 

  • Design and implement process improvements that positively impacts the team.  
  • Mentor others, playing an active role in elevating the skill sets of those you work with. 
  • Guide the team's work so that it fits into the larger team and engineering group objectives. 
  • Produce and deliver clean, correct code that drives team and company tech goals forward. 
  • Improve efficiency in core systems and applications managed by the team and contribute to engineering group objectives. 

What You’ll Bring: 

  • A proven career developing mobile apps for Android (Java or Kotlin). 
  • Experience shipping Android apps to the Google Play Store. 
  • Strong knowledge of consuming REST APIs and backend services. 
  • Passion for mobile platforms and keeping up with the latest technologies, usability, and user experiences. 
  • Familiarity with agile development cycles, rapid prototyping, and A/B Testing. 
  • Ability to learn and share new technologies with enthusiasm and a high degree of efficiency. 
  • Desire to work autonomously in an independent and small team environment. 
  • Experience with UI Testing Frameworks, and CI/CD tools a plus. 
  • Creativity, fearlessness and an unwavering commitment to putting our customer first. 

Our Commitment: 

We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.  

Vivid Seats provides competitive compensation; bonus incentives; mental health days; medical, dental, and vision insurance; monthly credits and discounts for attending live events; remote work and snack allowances; and a variety of additional workplace perks. 

Apply Now
Senior Software Engineer

This position is open to fully-remote candidates who can work from anywhere in the United States and Canada. Candidates also have the option to work from one of our office locations in Chicago or Toronto.

Who we areFounded in 2001, Vivid Seats is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation.

The Opportunity: As a Senior Engineer you’ll make highly visible enhancements to our platform by maintaining and building new features across our Core Java applications. Our teams work with a variety of applications that enable our ability to sell tickets, manage inventory, support our internal users, and provide a great customer experience from the website to the box office.

How your role contributes to the success of Vivid Seats:  

  • Help set the direction of the design and development of the backend systems powering our B2C Marketplace.  
  • Develop innovative solutions that give Vivid Seats a competitive advantage, mentor engineers, encourage team members, and champion technology improvements for your delivery team. 
  • Work cross functionally in Agile development teams that deploy to AWS production environments on demand, multiple times a day.  
  • Tackle some of the most difficult challenges scaling an e-commerce marketplace by developing creative algorithms and features that maximize value and efficiency across the organization.  
  • Partner with a team of Product Owners, Quality Engineers, and Engineers to deliver exceptional software, showcasing your work at the end each work cycle.  
  • Implement your expertise for best practices in design patterns, code quality, testing, and innovation to keep our commitment of always putting our customers first. 

How your role expectations will progress as a Senior Engineer in the first 30, 90, and 180 days: 

30 days in: 

  • Complete new hire orientation, gaining the resources you need to be successful  
  • Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers  
  • Acclimate to team and company norms, business objectives, and Vivid Seats values 
  • Develop basic understanding of applications, tech stack, and development process. 

90 days in: 

  • Enhance our approaches, methods, or technologies to mitigate risks and improve efficiencies 
  • Build, maintain, and leverage internal and external relationships to achieve progress and advance objectives 
  • Apply technical learnings that align with the product roadmap to overall department and organizational goals that drive company initiatives forward. 
  • Contribute to team planning, estimations and software design sessions. 

180 days in: 

  • Design and implement process improvements that positively impacts the team  
  • Mentor others, playing an active role in elevating the skill sets of those you work with 
  • Guide the team's work so that it fits into the larger team and engineering group objectives. 
  • Produce and deliver clean, correct code that drives team and company tech goals forward. 
  • Improve efficiency in core systems and applications managed by the team and contribute to engineering group objectives. 

What You’ll Bring:  

  • A proven career developing Web based, Distributed and Multi-Tier architecture using Java/J2EE or other major platforms (Python, Scala, Clojure, etc.)  
  • Experience designing, building and testing web services and APIs.  
  • Strong knowledge of Spring, REST, Service Oriented Architecture, OAuth, Basic Authentication and PCI.  
  • Ability to translate complex technical concepts into high-level designs and act as a subject matter expert in software design, architecture, implementation, deployment and support across our full platform.  
  • Proficient in SQL and relational database modeling.
  • Familiarity with modern front-end technologies such as JavaScript and Single Page Application Frameworks and their interactions with APIs. 

Our Commitment: 

We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.  

Vivid Seats provides competitive compensation; bonus incentives; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; remote work and snack allowances; and a variety of additional workplace perks.   

 

Apply Now
Software Engineer

This position is open to fully-remote candidates who can work from anywhere in the United States and Canada. Candidates also have the option to work from one of our office locations in Chicago or Toronto. 

Who we areFounded in 2001, Vivid Seats is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation.

The Opportunity:As aSenior Engineeryou’ll make highly visible enhancements to our platform by maintaining and building new features across our industry-leading point of sale system. Our teams work with a variety of applications that enable our customers to sell tickets, manage and optimize their inventory, and provide a great customer experience from purchase to the day of the event. 

How your role contributes to the success of Vivid Seats:
 

  • Help set the direction of the design and development of our broker-focused point of sale system. 
  • Develop innovative solutions that give Vivid Seats a competitive advantage, mentor engineers, encourage team members, and champion technology improvements for your delivery team. 
  • Work cross functionally in Agile development teams that deploy to AWS production environments on demand, multiple times a day.   
  • Tackle some of the most difficult challenges scaling a critical tool used by ticket brokers all over the country by developing creative algorithms and features that maximize value and efficiency across the organization.   
  • Partner with a team of Product Owners, Quality Engineers, and Engineers to deliver exceptional software, showcasing your work at the end each work cycle.   
  • Implement your expertise for best practices in design patterns, code quality, testing, and innovation to keep our commitment of always putting our customers first. 

How your role expectationswill progress as a Senior Engineer in the first30, 90, and 180days: 

30 days in:
 

  • Complete new hire orientation,gaining the resources you need to besuccessful   
  • Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for ourcustomers   
  • Acclimate to team and company norms, business objectives, and Vivid Seats values 
  • Develop basic understanding of applications, tech stack, and developmentprocess. 

90 days in: 

  • Enhance ourapproaches, methods, or technologies to mitigate risks and improveefficiencies 
  • Build, maintain, and leverage internal and external relationships to achieve progress and advanceobjectives 
  • Apply technical learnings that align with the product roadmap to overall department and organizational goals that drive company initiativesforward. 
  • Contribute to team planning, estimations and software designsessions. 

180 days in: 

  • Designand implement process improvements that positively impacts theteam   
  • Mentor others, playing an active role in elevating the skill sets of those you work with 
  • Guide the team’s work so that it fits into the larger team and engineering groupobjectives. 
  • Produce and deliver clean, correct code that drives team and company tech goalsforward. 
  • Improveefficiency in core systems and applications managed by the team and contribute to engineering groupobjectives. 

What You’ll Bring: 

  • A proven career developing Web based, Distributed and Multi-Tier architecture using Java/J2EE or other major platforms (Python, Scala, Clojure, etc.)   
  • Experience designing, building and testing web services and APIs.   
  • Strong knowledge of Spring, REST, Service Oriented Architecture, OAuth, Basic Authentication and PCI.   
  • Ability to translate complex technical concepts into high-level designs and act as a subject matter expert in software design, architecture, implementation, deployment and support across our full platform.   
  • Proficient in SQL and relational database modeling. 
  • Familiarity with modern front-end technologies such as JavaScript and Single Page Application Frameworks and their interactions with APIs. 

Our Commitment: 
We are an equal opportunity employer that values the critical importance of a diverse workforce
and sense of belonging.Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.   
Vivid Seats provides competitive compensation; bonus incentives;
FLEX PTO; mental health days; medical, dental, and vision insurance;401K matching; monthly credits and discounts for attending live events;remote workandsnack allowances; and a variety of additional workplace perks. 

 

Apply Now
Software Engineer II

This position is open to fully-remote candidates who can work from anywhere in the United States and Canada. Candidates also have the option to work from one of our office locations in Chicago or Toronto.

We strongly encourage all interested applicants to apply to our open roles regardless of how many qualifications they meet.  Most of our posted positions have a degree of flexibility in the stated requirements.

Who we are
Founded in 2001, Vivid Seats is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation

The Opportunity: As a Software Engineer II you’ll make highly visible enhancements to our platform by maintaining and building new features across our Core Java applications. Our teams work with a variety of applications that enable our ability to sell tickets, manage inventory, support our internal users, and provide a great customer experience from the website to the box office.

How your role contributes to the success of Vivid Seats:  

  • Help set the direction of the design and development of the backend systems powering our B2C Marketplace.  
  • Develop innovative solutions that give Vivid Seats a competitive advantage, encourage team members, and champion technology improvements for your delivery team. 
  • Work cross functionally in Agile development teams that deploy to AWS production environments on demand, multiple times a day.  
  • Tackle some of the most difficult challenges scaling an e-commerce marketplace by developing creative algorithms and features that maximize value and efficiency across the organization.  
  • Partner with a team of Product Owners, Quality Engineers, and Engineers to deliver exceptional software, showcasing your work at the end each work cycle.  
  • Implement your expertise for best practices in design patterns, code quality, testing, and innovation to keep our commitment of always putting our customers first. 

How your role expectations will progress as a Software Engineer II in the first 30, 90, and 180 days: 

30 days in: 

  • Complete new hire orientation, gaining the resources you need to be successful.  
  • Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers.  
  • Acclimate to team and company norms, business objectives, and Vivid Seats values. 
  • Develop basic understanding of applications, tech stack, and development process. 

90 days in: 

  • Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies. 
  • Maintain, harvest and aid internal and external relationships to achieve progress and advance objectives. 
  • Contribute to team planning, estimations, and design sessions. 
  • Delivery of stable and scalable front-end code for our inhouse marketing platform.  

180 days in: 

  • Apply methods to execute individual tasks that positively impacts the team.  
  • Play an active role in continued learnings to advance skill sets necessary for team goals. 
  • Have self-sufficiency in all applications touched by the team.   
  • Actively contributes into larger team and engineering group objectives. 
  • Produce and deliver clean, correct code that drives team and company tech goals forward. 

What You’ll Bring:  

  • A proven career developing Web based, Distributed and Multi-Tier architecture using Java/J2EE or other major platforms (Python, Scala, Clojure, etc.)  
  • Experience designing, building and testing web services and APIs.  
  • Strong knowledge of Spring, REST, Service Oriented Architecture, OAuth, Basic Authentication and PCI.  
  • Ability to translate complex technical concepts into high-level designs and act as a subject matter expert in software design, architecture, implementation, deployment and support across our full platform.  
  • Proficient in SQL and relational database modeling.
  • Familiarity with modern front-end technologies such as JavaScript and Single Page Application Frameworks and their interactions with APIs. 

Our Commitment: 

We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.  

Vivid Seats provides competitive compensation; bonus incentives; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; remote work and snack allowances; and a variety of additional workplace perks.   

 

Apply Now
Web Engineer

Who we are

Founded in 2001, Vivid Seats is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation

The Opportunity: As a Web Engineer, you will build and support systems responsible for the acquisition of multi-million dollar monthly revenue. You will work on the latest front end technology stack and make decisions which will directly impact the final product. Following front end development best practices, you’ll be responsible for developing frameworks that scale to the needs of other internal development teams at Vivid Seats.  

How your role contributes to the success of Vivid Seats: 

  • Contribute to the design and development of our evolving inhouse marketing platform. 
  • Directly impacts the efficiency of the marketing team while creating a blueprint for future projects in the company. 
  • Implement your expertise for best practices in design patterns, code quality, testing, and innovation to keep our commitment of always putting our customers first. 

How your role expectations will progress as a Web Engineer in the first 30, 90, and 180 days: 

30 days in: 

  • Complete new hire orientation, gaining the resources you need to be successful.  
  • Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers. 
  • Acclimate to team and company norms, business objectives, and Vivid Seats values. 
  • Develop basic understanding of applications, tech stack, and development process. 

90 days in:

  • Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies. 
  • Maintain, harvest and aid internal and external relationships to achieve progress and advance objectives. 
  • Contribute to team planning, estimations, and design sessions. 
  • Delivery of stable and scalable front-end code for our inhouse marketing platform.  

180 days in:  

  • Apply methods to execute individual tasks that positively impacts the team.  
  • Play an active role in continued learnings to advance skill sets necessary for team goals. 
  • Have self-sufficiency in all applications touched by the team.   
  • Actively contributes into larger team and engineering group objectives. 
  • Produce and deliver clean, correct code that drives team and company tech goals forward. 

 What You’ll Bring: 

  • A proven career building applications and services in React. 
  • Experience in designing, building, and testing of modern web solutions as part of an agile or cross functional team. 
  • Strong knowledge of front-end web languages (HTML, CSS, JavaScript, TypeScript)  
  • Exposure to server-side web technologies (Node, Java)  
  • Experience with JavaScript testing frameworks (Mocha, Jest, Enzyme, etc.) 
  • Experience with Next.js is a plus 
  • Strong written and interpersonal communication skills to document and share team best practices across the department.  

Our Commitment: 

We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.  

Vivid Seats provides competitive compensation; bonus incentives; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; remote work and snack allowances; and a variety of additional workplace perks. 

 

 

Apply Now
iOS Engineer

Who we areFounded in 2001, Vivid Seats is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation.

The Opportunity: As an iOS Engineer you will help architect, develop, and maintain the Vivid Seats iOS App. You’ll research and incorporate modern best architectural standards, refactor our code base when necessary, and scale the consumer facing Vivid Seats app that has millions of downloads. 

How your role contributes to the success of Vivid Seats: 

  • Our mobile engineers collaborate with our Product, Quality and Design Teams to select technology, optimize our current experience, and implement product differentiators to improve the experience for our users. 
  • Work with a Swift codebase, utilizing a VIPER-derived architecture, and emphasizes custom built solutions over third-party. 
  • Look critically at our apps, innovate and drive new solutions forward working with delivery teams across the organization to standardize code. 

How your role expectations will progress as an IOS Engineer in the first 30, 90, and 180 days: 

30 days in:

  • Complete new hire orientation, gaining the resources you need to be successful.  
  • Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers. 
  • Acclimate to team and company norms, business objectives, and Vivid Seats values. 
  • Develop basic understanding of applications, tech stack, and development process.  

90 days in:

  • Enhance our approaches, methods, or technologies to mitigate risks and improve efficiencies. 
  • Build, maintain, and leverage internal and external relationships to achieve progress and advance objectives. 
  • Apply technical learnings that align with the product roadmap to overall department and organizational goals that drive company initiatives forward. 
  • Contribute to team planning, estimations and software design sessions. 

180 days in:  

  • Design and implement process improvements that positively impacts the team.  
  • Mentor others, playing an active role in elevating the skill sets of those you work with. 
  • Guide the team's work so that it fits into the larger team and engineering group objectives. 
  • Produce and deliver clean, correct code that drives team and company tech goals forward. 
  • Improve efficiency in core systems and applications managed by the team and contribute to engineering group objectives. 

What You’ll Bring: 

  • A proven career developing mobile apps for iOS (Swift / Objective-C)  
  • Experience shipping iOS apps to the App Store  
  • Strong knowledge of consuming REST APIs and backend services  
  • Passion for mobile platforms and keeping up with the latest technologies, usability, and user experiences  
  • Familiarity with Agile development cycles, rapid prototyping, and A/B Testing  
  • Exposure to SQL, NoSQL, and real-time data pipelines  
  • Ability to learn and share new technologies with enthusiasm and a high degree of efficiency  
  • Desire to work autonomously in an independent and small team environment with cross-platform and cross-functional team members  
  • Experience with Reactive Programming, Unit Testing, UI Testing Frameworks, and CI/CD tools a plus  
  • Creativity, fearlessness and an unwavering commitment to putting our customers first 

Our Commitment: 
We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.  

Vivid Seats provides competitive compensation; bonus incentives; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; remote work and snack allowances; and a variety of additional workplace perks. 

Apply Now
Information Technology
Governance Risk and Compliance (GRC) Specialist

This position is open to fully-remote candidates who can work from anywhere in the United States and Canada. Candidates also have the option to work from one of our office locations in Chicago or Toronto.

Who we areFounded in 2001, Vivid Seats is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation.

The Opportunity: As a Governance Risk and Compliance (GRC) Specialist, you’ll be responsible for strengthening our governance and compliance program to ensure adherence with regulatory requirements and industry best practices.  You will partner across corporate, operations, and technology teams to implement tools and practices to enhance our processes related to third-party risk management, business continuity planning, controls assurance, and external auditor engagement.

How your role contributes to the success of Vivid Seats: 

  • Establish standard repeatable practices to maintain a balanced security and compliance control framework that meets necessary regulatory and contractual requirements
  • Ensure that necessary security due diligence of our vendor portfolio is maintained
  • Act as the focal point for external auditor activity/assessments; driving accountability and efficiency across teams
  • Influence and contribute to the policies, standards, and controls to drive efficient compliance controls
  • Facilitates the processes necessary to ensure that we have effective business continuity to overcome physical, operational, or technology disruptions
  • Partner with Human Resources, Legal, and Finance teams to ensure appropriate operational, technical, data privacy, and SOD controls are implemented and enforced
  • Ensure compliance with society, regulatory, and industry standards for security and compliance

How your role expectations will progress as a GRC Specialist in the first 30, 60, and 180 days:

30 days in:

  • Complete new hire orientation, gaining the resources you need to be successful
  • Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers
  • Acclimate to team and company norms, business objectives, and Vivid Seats values
  • Develop basic understanding of business functions, applications, tech stack, and development process
  • Understand our existing security governance practices, frameworks, and tools
  • Conduct initial interview with stakeholders to understand risk areas

90 days in:

  • Update our security risk register reflecting learnings and opportunities identified
  • Identify preferred tooling to facilitate an effective GRC program
  • Enhance our existing controls framework
  • Revise third-party risk review process and ongoing monitoring program
  • Participate in external security reviews and/or audits
  • Update our Business Impact Analysis and document business continuity plans

180 days in:

  • Design and implement process improvements that positively impacts the team and our overall security posture
  • Mentor others, playing an active role in elevating the skill sets of those you work with
  • Rollout security compliance training to the organization and lead training for ongoing awareness.
  • Guide the team's work so that it fits into the larger team and engineering group objectives
  • Improve security in core systems, applications, and operations managed by the team and contribute to engineering group objectives
  • Continuously evaluate the organization’s existing security and compliance practices, define and measure security-related activities, and demonstrating concrete improvements to the application assurance program within the organization
  • Plan and facilitate testing of our business continuity, incident response, and disaster recovery plans with appropriate business and technology stakeholders

What You’ll Bring:

  • 5+ years of combined experience in information security, GRC, BCP/DR, and risk management with at least 3 years’ experience developing and implementing security compliance programs
  • Hands on security controls testing experience for web applications, mobile applications, and corporate systems
  • Strong knowledge of relevant control frameworks such as ISO, SOX, NIST, CobiT, and PCI
  • Certified Information Systems Security Professional (CISSP), Certified Information Security Auditor (CISA), Certified Information Security Manager (CISM), or other relevant training and certifications are preferred
  • Familiarity working with and/or managing Governance, Risk, and Compliance (GRC) tools
  • Ability to work both independently and collaboratively with peers, across teams, and with management
  • Exceptional business and technical writing capabilities

Our Commitment:

We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification. 

Vivid Seats provides competitive compensation; bonus incentives; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; remote work and snack allowances; and a variety of additional workplace perks.

Apply Now
Marketing
Creative & Content Director

Who we are:

Vivid Seats is the largest independent online ticket marketplace, sending tens of millions of fans to live events. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago’s top 10 places to work in 2021, we believe that our people are our greatest competitive advantage. To support our people—we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation.

The opportunity: 

Our team is seeking a Creative & Content Director to oversee an in-house team of designers/copywriters/producers who will TELL OUR STORY to the world.  The right person will be an experienced creative director/art director, with some journalistic experience in their past—and the orchestration skills of a master conductor.

Live events is an exciting, emotional category with no shortage of GREAT stories to tell!  Your team (content creation) will work with channel owners (content distribution) to intake briefs; synthesize themes into a cohesive content calendar; and deliver compelling, performant content.  If the idea of uniting people around shared experiences excites you, and you have 10+ years in creative & content marketing (5+ leading teams)—read on!

How your role contributes to the success of Vivid Seats:

  • Everyone is a fan of something. At Vivid Seats, we’re on a mission to ensure more fans are able to attend the events they love, more often.  Putting the right content in front of fans creates a better experience AND propels our business forward.
  • You will help evolve our presence from a transactional stopping point—to an ‘in the know’ companion—keeping customers & prospects engaged with our content until a spark-of-intent occurs and they place an order.
  • You’ll work with content distribution leads to define needs—and bubble up ‘themes’ into a cohesive content calendar. Your team will deliver on key overarching themes, as well as fulfilling requests for specific channels (owned, shared, earned—sometimes paid.)
  • You’ll use information to your advantage—generating ideas for data-driven content that is rigorously researched, engaging to our audience, and optimized over time.
  • You’ll bring storytelling excitement & energy—delivering a fresh stream of ideas, and pushing us to experiment with new tactics, new creative treatments, and new channels.
  • You’ll guide the composition of our content team (roughly 5-6 to start) and help us grow the function over time.
  • You’ll motivate your team to deliver content excellence everyday—through strategic guidance, creative critiques, and real-time coaching & feedback.
  • You will work with outside agencies from time to time—seeking to get the best out of a ‘hybrid’ creative model (‘fresh set of eyes’ and expansive thinking from external partners + innate brand knowledge and speed-to-market from our internal team.)
  • You’ll be a key shaper of our brand & expected to ensure consistency (visual identity, tone, voice) across all marketing channels and beyond (working closely with cross-functional partners in product & UX especially) 

How your role expectations will progress as Creative & Content Director in the first 30, 90, and 180 days:

30 days in

  • Acclimate to Vivid Seats’ values and organizational goals to understand how your department drives initiatives forward.
  • Understand your teams’ contributions and the needs of stakeholders that rely on your deliverables to bring business objectives to life.
  • Immerse in the Vivid Seats brand (recent brand refresh, visual ID/TOV, key brand messages & RTBs, current marketing campaigns.)
  • Quickly engage in hiring process to build out content team (designers, copywriters, and additional support roles.)
  • Partner with CMO, marketing leads & key brand stakeholders (UX Director) on the foundational project of developing our content pillars.
  • Draft first iteration of cross-channel content calendar.
  • Identify any tools/processes needed to achieve content team goals and implement accordingly.

90 days in

  • Develop early read on performant content, and optimize forward-looking content calendar appropriately.
  • Guide recent hires to ensure they’re set up for success: they understand the brand, are interpreting brand guidelines correctly, are prolific in their output, and are ‘raising the bar’ creatively.
  • Work with channel leads on potential expansion into new content outlets.
  • Implement regular creative reviews (“tabletops”) with cross-functional peers to ensure brand consistency; drive “lunch & learns” and other formal/informal coaching sessions with the broader organization.

180 days in

  • Monitor and evolve team deliverables, individual goals, and overall performance to ensure alignment with department initiatives and the organization while coaching your team to grow skill sets.
  • Meaningfully contribute to department roadmap exercises that balance current needs with future strategic initiatives.

What You’ll Bring:

  • Bachelor’s degree or equivalent experience
  • Background in design (art direction) with a strong portfolio of work on consumer brands–clear visual POV, and experience in design software & motion graphics
  • 10+ years in content marketing / ideal blend of agency & client-side roles
  • 5+ years leading teams of creatives
  • Some time spent in an editorial capacity, or a clearly demonstrable ‘journalistic slant’
  • Skill in creation of long-form, short-form, and real-time content
  • Clear understanding of content marketing landscape—distribution strategies & tactics
  • FLUENT understanding of digital & social channels, experience optimizing content for SEO, and publishing content on CMSs
  • Familiarity with Google Analytics, and using data sources to optimize content performance
  • Ability to quickly adapt to an established brand vis/voice, to enrich brand standards, and drive consistency across touchpoints (prior experience on a brand launch/re-brand is desired)
  • Experience in fact-paced, start-up type environment is preferred

Our Commitment:

We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.

Vivid Seats provides competitive compensation; bonus incentives; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; remote work and snack allowances; and a variety of additional workplace perks.

Apply Now
Digital Engagement & Personalization Lead

Who we are

Founded in 2001, Vivid Seats is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation

The Opportunity: 

Our team is seeking an individual to lead engagement/personalization efforts across web & app properties.  Our talented product team has enabled new capabilities which allow our business to better engage with our customers across platforms and across channels.  But these capabilities alone won’t drive engagement.  We need someone like YOU (equal parts strategist, content curator, and technician) to leverage these capabilities to provide a rich and engaging experience for our customers.  This role sits on our CRM team and works closely with peers in marketing, content, product, and analytics.

How your role contributes to the success of Vivid Seats:

  • Everyone is a fan of something. At Vivid Seats, we’re on a mission to ensure more fans are able to attend the events they love, more often.  Putting the right content in front of fans creates a better experience AND propels our business forward.
  • You will help evolve our presence from a transactional stopping point—to an ‘in the know’ companion—keeping customers engaged with our app until a spark-of-intent occurs and they place an order
  • You’ll play a key role in driving the success of our recently re-launched Loyalty program (the first in the industry)—driving customer repeat and LTV
  • You’ll help us determine what messages resonate more broadly, as well as defining & segmenting valuable customer sub-sets that have potential to drive outsized growth with the right treatment.

How your role expectations will progress as a Digital Engagement & Personalization Lead in the first 30, 90, and 180 days:

30 days in

  • Complete new hire orientation, gaining the resources you need to be successful.
  • Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers.
  • Acclimate to team and company norms, business objectives, and Vivid Seats values.
  • Meet & develop strong working relationships with key cross-functional partners (content/creative, marketing, product, engineering, analytics).
  • Familiarize yourself with tools required to perform your function (ESP/Push, Search, CMS, Catalog API and more.)
  • Working in conjunction with content creation & content distribution, begin mapping event-based calendar of content initiatives & executing near-term campaigns.
  • Formulate a view on likely high value customer segments for personalization opportunities & begin testing campaigns.
  • Design programs to drive ‘earn & burn’ within our Loyalty program and work closely with product to roll-out/promote additional features on the Loyalty roadmap.

90 days in

  • Continue to execute against event-based & personalized campaigns (including Loyalty)—developing an understanding of what works/doesn’t to drive in-campaign optimization & addition of effective touchpoints.
  • Develop strategic roadmaps, project plans, and audience insights specifically for our overall personalization strategy.
  • Recognize and identify areas of opportunity for unifying data elements, identity resolution and creating more robust consumer profiles for campaign management.
  • Integrate new sources of content within web/app (ex. syndicated content from our media partners)
  • Work in lock-step with content creation & content distribution teams to ensure seamless cross-channel experiences.

180 days in

  • Develop a POV on whether successful tactics can be/should be automated and work with product & engineering to accomplish.
  • Reflect on gaps in tools/capabilities and translate user needs into requirements and use case documentation for technology implementation.

What You’ll Bring:

  • A track record of delivering great digital experiences through a mix of personalization, A/B testing, email marketing, digital advertising, data, and content management tools.
  • Left and right brain thinking—strong analytical skills with the ability to interpret data and use it to craft compelling creative/messaging & experiences.
  • Customer-obsession and a drive to use data, business, and industry knowledge to get to know them more intimately.
  • Idea generation with a strategic lens—ability to conceive & generate continuous testing opportunities but place them within a strategic framework & priority map.
  • Self-starter who takes the initiative to develop strong cross-functional relationships, and works quickly—with a bias for action.
  • Excellent communication—both written and verbal.
  • Exposure to CRM/LTV data science concepts, including predictive modeling and AI.
  • Technical hands-on experience in personalization & analytics tools—prior work with enterprise ESPs & on-site search. 
  • Some coding experience is a plus.
  • Bachelor’s degree preferred
  • 5-7 years’ experience as a practitioner of digital experience strategy and implementation in a fast-paced, consumer-focused organization.

Our Commitment:

We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.

Vivid Seats provides competitive compensation; bonus incentives; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; remote work and snack allowances; and a variety of additional workplace perks.

Apply Now
Paid Search & Performance Marketing Specialist

Who we are
Founded in 2001, Vivid Seats is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation

The Opportunity: 

Our team is seeking a Senior Performance Marketing Specialist to work on Paid Search—this person will play an integral role in managing and optimizing one of the industry’s LARGEST paid search accounts (spending $100K+/month).  They will also work to expand our presence in additional performance channels (display, social media, affiliate, etc.)

How your role contributes to the success of Vivid Seats:

  • At Vivid Seats, paid search is a significant driver of new customers and revenue. As Paid Search & Performance Marketing Specialist, you’ll be working on paid search accounts across multiple platforms, including Google Ads, Bing Ads, and more. You’ll be nurturing the growth of revenue and witnessing how new events (productions) become superstars. You’ll also have plenty of opportunities to innovate and see your impact on the company. Because of the critical importance of this role, hands-on experience in managing LARGE ppc budgets is desired, and an ownership mentality is essential.
  • As Vivid Seats grows, additional performance marketing channels (display, social, affiliate) etc will become an increasing part of our marketing mix. You’ll have a chance to build out new channels to drive profitable sales growth.
  • As we refine our measurement tools, you’ll have a voice in determining (with senior leaders) how we achieve & measure campaign success, including determining key metrics, processes for optimization and more.
  • You’ll contribute to a robust testing pipeline by proposing creative ideas to improve program performance and channel efficiency/contribution.
  • You’ll help Vivid Seats stay ahead of competition by evaluating industry benchmarks/competitors’ programs to identify gaps and opportunities for improvement.
  • You will grow your influence by collaborating with the content creation team to enhance messaging and build customized campaigns.
  • And you’ll champion digital marketing within Vivid Seats by serving as an internal subject matter on the topic—staying abreast of new developments & challenges in the world of PPC & performance marketing.

How your role expectations will progress as a Paid Search & Performance Marketing Specialist in the first 30, 90, and 180 days:

30 days in

  • Complete new hire orientation, gaining the resources you need to be successful.
  • Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers.
  • Acclimate to team and company norms, business objectives, and Vivid Seats values.
  • Review current marketing strategy and gain understanding of current and planned projects, cost and expected results

90 days in

  • Enhance our approaches, methods, or technologies to mitigate risks and improve efficiencies.
  • Dive deep into the data and share input in daily stand-ups + weekly performance reviews, making recommendations and highlighting insights.
  • Analyze media spend mix across the regions and strategies to help the company get higher ROI on spend
  • Drive testing strategy for ad copy and landing page experiences to drive lift and improve the customer experience

180 days in

  • Design and implement process improvements that positively impacts the team.
  • Mentor others, playing an active role in elevating the skill sets of those you work with.
  • Establish standard operating procedures for testing to effectively challenge legacy strategies and promote innovative ideas across paid search.
  • Compile industry challenges, news, opportunities, and trends for the team to utilize towards greater strategy development and optimization.
  • Continue to onboard new performance marketing channels and measure incremental impact (display, social, affiliate, etc.)

What You’ll Bring:

  • Minimum of 6 years’ experience in paid search managing large budgets (at least $50M annually).
    • 3 years desired in other performance marketing channels (display, social, affiliate, etc.)
  • Expert level knowledge of Google Ads (bonus for certifications in: Google Ads, Google Analytics, Microsoft Ads, Facebook Blueprint)
  • Experience with display, social, affiliate tools—i.e. FB Ads Manager, GV 360, Criteo, Radius Impact—or similar.
  • Proficiency in Google Analytics, Data Studio, Looker—and exposure to measurement/ incrementality/ attribution platforms.
  • Start-up mentality to and a drive to constantly test, learn and innovate.
    • Experience in a Fast-moving category is desired (this isn’t standard e-commerce with a static 5K SKU catalog. Live events in changing and evolving by the MINUTE, which is what makes this an exciting and high-profile role.)
  • Demonstrated ability to creatively conceive and execute strategic project plans
  • Proactive, energetic and optimistic disposition; strives to learn new skills and share knowledge with team
  • Able to effectively multitask and realign focus according to changes in project demands without sacrificing work quality
  • Team-driven mentality with intrinsic desire to learn from and support managers and peers

Our Commitment:

We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.

Vivid Seats provides competitive compensation; bonus incentives; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; remote work and snack allowances; and a variety of additional workplace perks.

Apply Now
Social Media Manager

Who we are
Founded in 2001, Vivid Seats is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation

The Opportunity: 

Our team is seeking a Social Media Manager who will be responsible for working with our (newly emerging) content & creative team to develop programming for our organic social channels.  You will help drive discovery/mentions, grow our fan base, and engage with existing fans.  This role will work closely creative teams & other content distribution channels (ex. SEO, PR, etc.)  This is fantastic opportunity to work with a GREAT team creating original content (and curating existing content) in exciting verticals where fans are highly engaged & emotionally involved.

How your role contributes to the success of Vivid Seats:

  • At Vivid Seats, we have four strategic pillars for the year, and “telling our story” is one of those. Consumer engagement functions (like social media) are central to achieving that goal. 
  • You’ll help us connect to existing and new audiences, while reinforcing our RTBs and humanizing the Vivid Seats brand.
  • You’ll share your knowledge of what works/doesn’t with the broader organization to drive a virtuous cycle of content creation > engagement > purchase > advocacy.

How your role expectations will progress as a Social Media Manager in the first 30, 90, and 180 days:

30 days in

  • Complete new hire orientation, gaining the resources you need to be successful.
  • Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers.
  • Acclimate to team and company norms, business objectives, and Vivid Seats values.
  • Meet & develop strong working relationships with key cross-functional partners (on the creative team, content distribution, and CS/Ops)
  • Input into brand ‘content pillars’ project and use output as a guide for planning social media content.
  • Perform clean-up/hygiene on existing social media channels.
  • Develop annual outline & monthly social media calendars (working with content creation/distribution teams.)
  • Execute the social media plan and closely follow social media news, updates and technology advances—as well as our competitors in this space.
  • Share POV on social media tools & stand-up those needed to accomplish workflow.
  • Participate in interviewing Social Media Community Moderator.

90 days in

  • Develop a regular cadence of reporting & optimization.
  • Flesh out content pillars with distinct social campaigns/features that fans can come to expect on a regular basis.
  • Integrate content from media partners & content providers (ex. Rolling Stone)
  • Revamp employee social media engagement guidelines.
  • Author (with Community Moderator) community management guidelines, frequent FAQs, and escalation procedures.

180 days in

  • Cascade codified learnings from social to other marketing functions & beyond within the organization.
  • Participate how we continuously evolve the consumer engagement function (adding new capabilities & tactics as appropriate.)
  • Train & mentor new team members as they come on-board.

What You’ll Bring:

  • You are both left & right brained (have a keen editorial eye, AS WELL AS analytical skills that allow for understanding and drawing implications from measurement tools)
  • You have a strong understanding of Social Media Platforms (FB, IG, YouTube, Pinterest, LinkedIn – as well as Snapchat, TikTok etc.) and understand ALL the native features/functionality of each
  • You love to stay current with social media trends—and are a RABID user of social media yourself
  • You are effective under pressure and have excellent communication skills, written and verbal
  • You are confident, energetic, with an ability to deliver creative and innovative ideas
  • You love live-events, and have true passion for at least one of our verticals (sports, music, theater)
  • You are self-motivated and take initiative to learn our business, and connect with cross-functional peers (for sniffing out stories + fact-finding community responses)
  • Availability that includes logging on nights & weekends to engage in community management (the conversation never stops!)
  • Bachelor’s degree preferred
  • 7-10 years overall work experience; 5+ years’ experience on social media at a large brand
  • Proficiency in enterprise-level social media management & listening tools is a MUST (ex. Sprout, Sprinklr, etc.)
  • Graphic design experience is desired

Our Commitment:

We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.

Vivid Seats provides competitive compensation; bonus incentives; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; remote work and snack allowances; and a variety of additional workplace perks.

Apply Now
Operations/Contact Center
Command Center Analyst

Who we areFounded in 2001, Vivid Seats is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation

The Command Center Analyst position will be the subject matter expert on all core workforce functions including capacity planning, short term forecasting, scheduling, real time monitoring and resource management. This role is responsible for measuring performance and progression of metrics by gathering, monitoring, and analyzing data (e.g., arrival patterns, contact volume, service level/abandon, shrinkage, occupancy, utilization, schedule adherence, AHT).  The analyst will lead projects that will guide strategic decisions and uncover optimization opportunities to effectively manage contact drivers as well as performance trends. This position requires a high-level of critical decision-making capabilities as well as strong analytical and communication skills to coordinate and collaborate across multiple teams and sites.

How your role contributes to the success of Vivid Seats:

  • Effectively administer the workforce management platform by providing analysis and maintaining historical data to ensure optimum productivity and operational results are accurately reported.
  • Drive resource optimization by working cross-functionally to dig into trends, surface insights, provide recommendations, and implement changes to enhance productivity.
  • Responsible for short term forecasting, intra-day management, tactical planning and schedule adjustments, historical and driver-based trend analysis to achieve service level goals and key performance indicators on a daily and weekly basis across multiple sites and teams.
  • As needed, they will manage day-to-day operations through a combination of real-time performance management, agent utilization management, and intermediate reporting and insights delivery.
  • Passion for learning: the initiative for learning, increasing knowledge and improving skills in a self-directed manner to improve performance.  You have the ability to adapt and evolve.

How your role expectations will progress as a Workforce Management Analyst in the first 30, 90, and 180 days:

30 days in

  • Complete new hire orientation, gaining the resources you need to be successful.
  • Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers.
  • Acclimate to team and company norms, business objectives, and Vivid Seats values.
  • Establish a strong understanding of core systems and key terms.
  • Become familiar with workflow and allocation of skill-based resources to support business goals.
  • Shadow and assist peers with queue management and operational efficiency processes.

90 days in
  • Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies.
  • Build and maintain internal and external relationships to achieve progress and advance objectives.
  • Independently manage Real Time Adherence (RTA), queue activity, and service levels across multiple lines of business worldwide.
  • Utilize real time and historical data to direct Leadership and Operation teams on short term scheduling and staffing needs
180 days in
  • Play an active role in continued learnings to advance skill sets necessary for team goals.
  • Ensure schedule and historical data integrity by maintaining accuracy of agent information and maintenance of scheduling tool. 
  • Identify and determine required staff based upon volume and make recommendations for recruitment.
  • Initiate and promote continuous improvement efforts for existing processes and responsibilities, individually and with peers.
  • Demonstrate ability to drive business objectives by influencing operational leaders and agent behaviors.

What You’ll Bring:

  • 3-4 years of WFM experience in a centralized call center environment with demonstrated exposure to real-time service level management, forecasting and scheduling.
  • Demonstrated competency in dealing with all levels of stakeholders. You are passionate about building strong relationships across operations with a focus on service for our customers. 
  • Strong quantitative, analytical, and technical aptitude. Required experience working with a WFM tool suite (experience with IEX is strongly preferred).
  • Ability to work under pressure, meet deadlines and be accountable for performance. You will use facts and data to drive decisions, especially when things are busy.
  • Ability to multi-task, be detail oriented and demonstrate strong organizational skills. You will constantly assess the priorities of your workload.
  • Experience adapting how you communicate in written form. You convey thoughts and concepts effectively, accurately, and concisely.  You can effectively use real-time messaging.
  • Proactive approach to find and define problems, understand business impact, identify solutions, and provide recommendations for corrective action.
  • Ability to work independently, establish priorities and demonstrate good judgment skills.

Our Commitment: 
We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.  

Vivid Seats provides competitive compensation; bonus incentives; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; snack allowances; and a variety of additional workplace perks. 

Apply Now
Fraud Agent (Nights & Weekends)

Who we are: Vivid Seats is the largest independent online ticket marketplace, sending tens of millions of fans to live events. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation. 

The Opportunity:  As a member of the Verification Team, the Fraud Agent will be responsible for reviewing and investigating transactional data to help protect against losses due to fraud. This person will work closely with Accounting, Sales, Seller Services and Customer Service in various scenarios to limit the risk of Vivid Seats. 

How your role contributes to the success of Vivid Seats: 

  • Proactively examine and review transaction data for suspicious activity and possible fraud 
  • Verify required documentation and assist customer service representatives with questions or issues regarding potentially fraudulent orders 
  • Utilize various tools to gather, analyze, and interpret data from several sources including transactions, authorizations, and financial data 
  • Conduct extensive research to validate online purchases and determine effective ways to resolve chargebacks and disputes 
  • Respond to phone calls from financial institutions in an effort to mitigate potential chargebacks 

How your role expectations will progress as a Fraud Analyst in the first 30, 90, and 180 days: 

30 days in 

  • Complete new hire orientation, gaining the resources you need to be successful.  
  • Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers. 
  • Acclimate to team and company norms, business objectives, and Vivid Seats values. 
  • Learn how to review new orders for fraudulent activity and acclimate to the daily tasks assigned to the Fraud team.
  • Navigate our phone and SMS system to contact customers to verify the authenticity of orders. 

90 days in 

  • Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies. 
  • Maintain, harvest and aid internal and external relationships to achieve progress and advance objectives. 
  • Order handling speeds and allow/reject rate consistent with established peers. 
  • Understanding of the order actions to be taken at the various stages of the chargeback process. 

180 days in  

  • Apply methods to execute individual tasks that positively impacts the team.  
  • Play an active role in continued learnings to advance skill sets necessary for team goals. 
  • Understanding of the entire chargeback process, including replying to disputes and analyzing seller listings for potential fraud activity. 

What You’ll Bring: 

  • Ability to work evening shifts and both Saturday and Sunday. 
  • Bachelor’s degree or equivalent work experience. 
  • Excellent organizational, analytical, and critical thinking skills. 
  • Strong attention to detail with the ability to handle high-volume situations. 
  • Provide exceptional customer service while resolving complex issues with little or no supervision or direction. 
  • Ability to meet deadlines and prioritize deliverables. 
  • Skilled writing background with experience in formal business correspondence. 
  • Previous experience in investigation, fraud prevention, banking or business analysis preferred. 

Our Commitment: 
We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.  

Vivid Seats provides a premium nights and weekends compensation; bonus incentives; PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; snack allowances; and a variety of additional workplace perks. 

Apply Now
Risk Associate

Who we are: Founded in 2001, Vivid Seats is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as a top place to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation. 

To be considered for this role, please submit a Cover Letter detailing the best live events you've attended and what made it your favorite.

The Opportunity:  
 

As a Risk Associate on Quality Control Investigations (QCI), you will be responsible for resolving highly escalated situations pertaining to our industry, such as invalid ticket claims, evaluating risk in regard to escalation tickets, investigating post event issues, assisting with financial recovery, maintaining online reputation, managing BBB and Attorney general complaints, and other tasks as deemed necessary. You will work closely with other QCI team members as well as many other departments across the company. Ideal candidates are those who are energized when working to solve unique issues, sharing their technical expertise, and handling multiple tasks effectively and efficiently. With empathy and professionalism, you will play a critical role in resolving high level situations.

Shift: 8:00 AM CST to 5:00 PM CST, Sunday - Thursday.

How your role contributes to the success of Vivid Seats: 

  • With attention to detail, and with proactive actions, this role will not only strive to maintain a positive customer experience but is key to ensuring we are connecting with our fans and sellers and providing the most accurate and helpful information.
  • Develop and present solutions to highly escalated situations.
  • Maintain thorough knowledge of company processes and policies to ensure proper exchanging of information with the utilization of empathy and professionalism in every interaction.
  • Provide exceptional service while assisting in the resolution of complex issues with little supervision.
  • Conduct outbound calls to customers regarding Denial of Access (DOA) claims, escalated complaints, and inquiries.
  • Assist in effective financial decision making regarding DOAs, escalated issues, and negative online reviews
  • Create written responses for escalated issues and disputes, including BBB complaints, reviews, Attorney General letters, and fan and seller inquiries via email.
  • Accurately audit large order volumes.
  • Internal and external team collaboration.

How your role expectations will progress as a Risk Associate in the first 30, 90, and 180 days: 

30 days in 

  • Complete new hire orientation, gaining the resources you need to be successful. 
  • Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers.
  • Acclimate to team and company norms, business objectives, and Vivid Seats values.
  • Understand the flow of buyer orders and the processes and systems we reply to inquiries and begin auditing orders.

90 days in 

  • Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies.
  • Maintain, harvest and aid internal and external relationships to achieve progress and advance objectives.
  • Knowledgeable in industry terms and basic processes, as well as internal policies.
  • Begin the process of investigating event issues and handling order alerts.
  • Display knowledge of policies and practices of escalation tickets.
  • Assisting other departments via Slack with basic inquiries pertaining to knowledge thus far.

180 days in  

  • Apply methods to execute individual tasks that positively impacts the team. 
  • Play an active role in continued learnings to advance skill sets necessary for team goals.
  • Fully knowledgeable with the entire investigation process of event issues and other specialized aspects of QCI, such as Retail Holdings and written complaint responses.

What You’ll Bring: 

  • Escalated customer service experience with an emphasis on empathy and attention to detail.
  • Excellent written communication skills with an aptitude for grammar and spelling accuracy.
  • Capable of multitasking in a fast-paced environment and ability to meet deadlines and prioritize deliverables.
  • Self-reliant and ability to work with minimum supervision.
  • Research skills to troubleshoot customer issues and audit complex orders.
  • Genuine interest in live events, sports, and entertainment.
  • Flexibility and willingness to take on other tasks and develop new skills.
  • Strong organizational, analytical, and critical thinking skills.

Our Commitment: 

We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.  

Vivid Seats provides competitive compensation; bonus incentives; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; and snack allowances; and a variety of additional workplace perks. 

Apply Now
Other
Account Coordinator

Who we areFounded in 2001, Vivid Seats is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation.

The Opportunity: 

The Account Coordinator will partner with the operations team in managing seller ticket fulfillment using our Skybox Point of Sale (POS) system for our marketplace. You will provide support for sellers and marketplaces by developing expert-level knowledge of Vivid Seats’ Skybox POS system, the seller community, and our marketplaces. This opportunity is a unique experience to build your communication skills, negotiation tactics, and problem-solving skills on a fast paced and motivated team.

How your role contributes to the success of Vivid Seats:

  • Establish and maintain a business relationship with new and existing sellers
  • Communicate Vivid Seats value proposition to prospective ticket sellers, helping them understand the value Vivid Seats can bring them as a distribution channel
  • Educate sellers on technology and services available to them as a partner of Vivid Seats
  • Work directly with current and prospective clients of our Vivid Seats Fulfillment Services platform, handling challenging client requests or escalations, as needed

How your role expectations will progress as a Skybox Account Associate in the first 30, 90, and 180 days:

30 days in

  • Complete new hire orientation, gaining the resources you need to be successful
  • Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers
  • Acclimate to team and company norms, business objectives, and Vivid Seats values
  • Develop a comprehensive understanding of Vivid Seats’ seller expectations in order to expertly communicate all terms and conditions to new and existing sellers

90 days in

  • Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies
  • Maintain, harvest and aid internal and external relationships to achieve progress and advance objectives
  • Own relationships with select clients, maintaining regular touchpoints to strengthen partnership
  • Identify appropriate prospects and manage sales cycle to close new business in applicable service categories

180 days in

  • Apply methods to execute individual tasks that positively impacts the team
  • Play an active role in continued learnings to advance skill sets necessary for team goals
  • Possess in-depth product knowledge with the ability to serve as a liaison between client and service providers
  • Recommend enhancements to products, service and policy by evaluating results and competitive developments

What You’ll Bring:

  • Outstanding communication, attention to detail and organizational skills
  • Strong problem solving and issue resolution skills
  • Strong client management and negotiation skills
  • Assertive and professional demeanor
  • Ability to think proactively and manage time effectively
  • Ability to work independently

Our Commitment:

We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.

Vivid Seats provides competitive compensation; bonus incentives; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; remote work and snack allowances; and a variety of additional workplace perks.

Location: Chicago, IL

Apply Now
Client Operations Associate (Chicago)

Who we areFounded in 2001, Vivid Seats is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation

The Opportunity:   
The Client Operations Associate will partner with the
operationsteam in managing sellerticket fulfillment using our Skybox Point of Sale (POS) system for our marketplace. You will provide support for sellers and marketplaces by developing expert-level knowledge of Vivid Seats’ Skybox POS system, the seller community, and our marketplaces. This opportunity is a unique experience to build your communication skills, negotiation tactics, and problem-solving skills on a fast paced and motivated team. 

How your role contributes to the success of Vivid Seats: 

  • Establish and maintain a business relationship with new and existing sellers and marketplaces.  
  • Communicate externally through phone calls and emails, responding in a timely manner.  
  • Assist sellers and marketplaces with the buying and selling of tickets. 
  • Monitor queues to ensure timelyfulfillmentof all sales and maintain accuracy of tickets.   
  • Troubleshoot technical issues related to order processing and data exchange. 

How your role expectations will progress as an Inventory Operations Associate in the first 30, 90, and 180 days: 

30 days in 

  • Complete new hire orientation, gaining the resources you need to be successful.  
  • Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers. 
  • Acclimate to team and company norms, business objectives, and Vivid Seats values. 
  • Learn our internal POS system Skybox. 
  • Familiarize and understand the Ticket Fulfillment process. 

90 days in 

  • Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies. 
  • Maintain, harvest and aid internal and external relationships to achieve progress and advance objectives. 
  • Achieve thorough comprehension of our Fulfillment team practices including but not limited to ticket fulfillment, inventory listing creation and inbound inquiries. 
  • Attain complete knowledge of the third-party automation technology used for fulfillment. 

180 days in  

  • Apply methods to execute individual tasks that positively impacts the team.  
  • Play an active role in continued learnings to advance skill sets necessary for team goals. 
  • Master understanding of all client accounts and marketplaces. 
  • Problem solving complex ticket fulfillment issues. 

What You’ll Bring: 

  • Outstanding communication, attention to detail and organizational skills  
  • Strong problem solving and issue resolution skills  
  • Strong client management and negotiation skills  
  • Assertive and professional demeanor  
  • Ability to think proactively and manage time effectively  
  • Ability to work independently   
  • Flexible schedule with ability to work occasional nights, weekends and some holidays 

Our Commitment: 
We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.  

Vivid Seats provides competitive compensation; bonus incentives; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; snack allowances; and a variety of additional workplace perks. 

Location:  
Chicago, IL

 


Apply Now
Client Support & Fulfillment Associate

Who we areFounded in 2001, Vivid Seats is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation

The Opportunity:   
The Client Support & Fulfillment Associate will partner with the
operationsteam in managing sellerticket fulfillment using our Skybox Point of Sale (POS) system for our marketplace. You will provide support for sellers and marketplaces by developing expert-level knowledge of Vivid Seats’ Skybox POS system, the seller community, and our marketplaces. This opportunity is a unique experience to build your communication skills, negotiation tactics, and problem-solving skills on a fast paced and motivated team. 

How your role contributes to the success of Vivid Seats: 

  • Establish and maintain a business relationship with new and existing sellers and marketplaces.  
  • Communicate externally through phone calls and emails, responding in a timely manner.  
  • Assist sellers and marketplaces with the buying and selling of tickets. 
  • Monitor queues to ensure timelyfulfillmentof all sales and maintain accuracy of tickets.   
  • Troubleshoot technical issues related to order processing and data exchange. 

How your role expectations will progress as an Inventory Operations Associate in the first 30, 90, and 180 days: 

30 days in 

  • Complete new hire orientation, gaining the resources you need to be successful.  
  • Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers. 
  • Acclimate to team and company norms, business objectives, and Vivid Seats values. 
  • Learn our internal POS system Skybox. 
  • Familiarize and understand the Ticket Fulfillment process. 

90 days in 

  • Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies. 
  • Maintain, harvest and aid internal and external relationships to achieve progress and advance objectives. 
  • Achieve thorough comprehension of our Fulfillment team practices including but not limited to ticket fulfillment, inventory listing creation and inbound inquiries. 
  • Attain complete knowledge of the third-party automation technology used for fulfillment. 

180 days in  

  • Apply methods to execute individual tasks that positively impacts the team.  
  • Play an active role in continued learnings to advance skill sets necessary for team goals. 
  • Master understanding of all client accounts and marketplaces. 
  • Problem solving complex ticket fulfillment issues. 

What You’ll Bring: 

  • Outstanding communication, attention to detail and organizational skills  
  • Strong problem solving and issue resolution skills  
  • Strong client management and negotiation skills  
  • Assertive and professional demeanor  
  • Ability to think proactively and manage time effectively  
  • Ability to work independently   
  • Flexible schedule with ability to work occasional nights, weekends and some holidays 

Our Commitment: 
We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.  

Vivid Seats provides competitive compensation; bonus incentives; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; remote work and snack allowances; and a variety of additional workplace perks. 

Location:  
Chicago, IL

 


Apply Now
Client Support & Fulfillment Associate (Toronto)

Who we are:  Founded in 2001, Vivid Seats is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as a top place to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation.

The Opportunity:   
The Client Support & Fulfillment Associate will partner with the
operationsteam in managing sellerticket fulfillment using our Skybox Point of Sale (POS) system for our marketplace. You will provide support for sellers and marketplaces by developing expert-level knowledge of Vivid Seats’ Skybox POS system, the seller community, and our marketplaces. This opportunity is a unique experience to build your communication skills, negotiation tactics, and problem-solving skills on a fast paced and motivated team. 

How your role contributes to the success of Vivid Seats: 

  • Establish and maintain a business relationship with new and existing sellers and marketplaces.  
  • Communicate externally through phone calls and emails, responding in a timely manner.  
  • Assist sellers and marketplaces with the buying and selling of tickets. 
  • Monitor queues to ensure timelyfulfillmentof all sales and maintain accuracy of tickets.   
  • Troubleshoot technical issues related to order processing and data exchange. 

How your role expectations will progress as an Inventory Operations Associate in the first 30, 90, and 180 days: 

30 days in 

  • Complete new hire orientation, gaining the resources you need to be successful.  
  • Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers. 
  • Acclimate to team and company norms, business objectives, and Vivid Seats values. 
  • Learn our internal POS system Skybox. 
  • Familiarize and understand the Ticket Fulfillment process. 

90 days in 

  • Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies. 
  • Maintain, harvest and aid internal and external relationships to achieve progress and advance objectives. 
  • Achieve thorough comprehension of our Fulfillment team practices including but not limited to ticket fulfillment, inventory listing creation and inbound inquiries. 
  • Attain complete knowledge of the third-party automation technology used for fulfillment. 

180 days in  

  • Apply methods to execute individual tasks that positively impacts the team.  
  • Play an active role in continued learnings to advance skill sets necessary for team goals. 
  • Master understanding of all client accounts and marketplaces. 
  • Problem solving complex ticket fulfillment issues. 

What You’ll Bring: 

  • Outstanding communication, attention to detail and organizational skills  
  • Strong problem solving and issue resolution skills  
  • Strong client management and negotiation skills  
  • Assertive and professional demeanor  
  • Ability to think proactively and manage time effectively  
  • Ability to work independently   
  • Flexible schedule with ability to work occasional nights, weekends and some holidays 

Our Commitment: 
We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.  

Vivid Seats provides competitive compensation; bonus incentives; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; remote work and snack allowances; and a variety of additional workplace perks. 

Location:  
Toronto, ON

Apply Now
Investment Analyst

Who we are
Founded in 2001, Vivid Seats is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation

The Opportunity:As theInvestment Analystyou have the unique opportunity to utilize your passion in sports & entertainment and apply that knowledge within your career. You will be a vital part of the Investment teammanaging and pricing ticket inventory for live events acquired through the company’s various partnerships. 
 
In this role you’ll keep a close pulse on the sports & entertainment industries to see how external factors have driven secondary market trends. You will be analyzing those trends and their corresponding sales data to accurately price tickets, ensuring you minimize our company’s risk and maximize its profits. You’ll  expand our business by seeking valuable opportunities in which we can make our marketplace more vibrant, more liquid, and more successful. This will require the ability to react quickly to the ever-changing live marketplace no matter the time, place, or situation. Imagine the most popular performers in the world announcing their farewell tour, or a team clinching a spot in the championship game – you’ll analyze demand and secure inventory, providing robust purchasing options for our marketplace customers.  

 How your role contributes to the success of Vivid Seats: 

  • Maximizes revenue and minimizes risks of certain assets  acquired through the company’s various partnerships
  • Leverages market data into actionable insights and opportunities for pricing optimization
  • Boosts company growth and adds marketplace liquidity by capitalizing on profitable investment opportunities
  • Provides company key insights into market behavior by transferring supply-side knowledge and  helping to forecast demand
  • Connects buyer with seller by ensuring our listings are maximally exposed and 100% accurate

How your role expectations will progress as an Investment Analystin the first 30,90, and 180 days: 

30 days in 

  • Complete new hire orientation, gaining the resources you need to be successful
  • Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers
  • Acclimate to team and company norms, business objectives, and Vivid Seats values
  • Assist Investment Managers with near term pricing assignments and data organization
  • Build a foundation of knowledge regarding departmental processes by actively participating in team calendar events
  • Learn the basic principles behind our department’s pricing theorem and strategies 

90 days in 

  • Contribute to our approaches, methods, or technologies to support overall business goals and driveteamefficiencies
  • Maintain, harvest andaidinternal and external relationships to achieve progress and advance objectives
  • Begin assuming sole responsibility of specific pricing assignments while applying the pricing theorem and strategies set forth by the department
  • Research potential ticketing opportunities that would bring value and liquidity to the marketplace

 180 days in 

  • Applymethods toexecute individual tasksthat positively impactsthe team 
  • Play an active role in continued learnings to advance skill sets necessary for team goals
  • Expand your assignments and long-term asset management into a full-time position
  • Earn autonomy in securing potential ticketing opportunities

 What You’ll Bring: 

  • Experience screen-trading financial products or actively capitalizing on marketplace inefficiencies with a proven track record of trend recognition and risk management
  • Experience constructing diverse portfolios in any asset class or skill-based game with a detailed account of hedging against risk and identifying asymmetrical upside (preferred)
  • Ability to manipulate and analyze large datasets using Excel or Google Sheets, evaluate market trends, and consider external factors in determination of producing optimal outputs
  • Analytical, method-driven mind that values process over results
  • Experience in a fast-paced environment with exceptional attention to detail alongside the ability to prioritize tasks and meet deadlines
  • Adaptable schedule expecting to work outside of typical business hours to meet the demands of our industry
  • A strong sense of urgency coupled with an intrinsic desire to complete all tasks with 100% accuracy and efficiency 
  • Live Event Enthusiast!

Our Commitment: 

We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.
   

Vivid Seats provides competitive compensation; bonus incentives; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; remote work and snack allowances; and a variety of additional workplace perks.

Location:
Chicago, Illinois  
Apply Now
Product Management
Product Manager- B2B

Who We Are: Founded in 2001, Vivid Seats is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation.

The Opportunity

As a Product Manager, you will have ownership of products within our B2B business. This is a great opportunity for a product manager to drive features for both how ticket buyers and sellers experience their customer journey, as well as how to scale our partners deploy our products. As a product owner, you will be responsible for ensuring the Engineering team is building products and services that support our business objectives. This role will deliver business impact through product roadmap development and priority setting, deep understanding of customer and partner needs, and successfully shipping releases.

How your role contributes to the success of Vivid Seats:

  • Collaborate daily with our Engineering teams to plan feature releases and sprints that facilitate the best experience and create the most value for our users and partners. 
  • Rally multiple teams on their journey in building enterprise-ready capabilities where your suggestions are expected, challenged, and applied.
  • Using your strong product background and experience working with Engineering teams, you will not only drive high-level strategic initiatives for our core services and products, but will also deliver outstanding results, quickly, with high quality.

Primary Responsibilities:

  • Work across the organization, partnering with multiple stakeholders (including business development, design/UX, operations, customer support, accounting, proprietary tools, etc.) to understand and translate requirements, make tradeoffs of scope and implementation, and deliver high quality projects.
  • Lead the team in prioritizing product features and collaborate in design, estimations, and planning sessions with the overall team.
  • Write clear user stories for a project, and sometimes for ambiguous features, as part of an Agile delivery team; verify stories are implemented as intended, records bugs, and assists the Engineering team in driving resolution.
  • Define the product goals and roadmap, ensuring alignment with business objectives and company strategy.
  • Analyze user data and feedback to measure the effectiveness and competitiveness of the product.

How your role expectations will progress as a Product Manager in the first 30, 90, and 180 days:

30 days in

  • Complete new hire orientation, gaining the resources you need to be successful.
  • Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers and partners.
  • Acclimate to team and company norms, business objectives, and Vivid Seats values.
  • Acquire knowledge of Vivid Seat’s products, architectural approaches and platforms, as well as gain an understanding of our cross-application business services and process flows.

90 days in

  • Enhance our approaches, methods, or technologies to mitigate risks and improve efficiencies.
  • Build, maintain, and leverage internal and external relationships to achieve progress and advance objectives.
  • Work across the organization, partnering with internal and external stakeholders to understand and translate requirements, make tradeoffs of scope and implementation, and deliver high quality projects.
  • Write clear user stories for a project, and sometimes for ambiguous features, as part of an Agile delivery team; verify stories are implemented as intended, records bugs, and assists the development team in driving resolution.

180 days in

  • Design and implement process improvements that positively impacts the team.
  • Mentor others, playing an active role in elevating the skill sets of those you work with.
  • Proactively work with the Engineering and other stakeholders to define the product goals and create a forward-looking roadmap, ensuring alignment of our products with the overall business objectives and company strategy.
  • Lead the team in prioritizing product features to meet internal and customer needs and collaborate in the design, estimations and planning sessions with the overall team.

What you’ll bring:

  • Proven experience in helping organizations map business value to customer needs.
  • Sufficient mastery of technology so that you can take high-level technical concepts and break them down into prioritized roadmaps and plans in partnership with Engineering.
  • Comfortable having a conversation balancing technology approaches with system architects and senior developers as well as business value with other product managers.
  • Multiple years of prior experience in product management and a record of successful product delivery.
  • Ability to juggle multiple priorities and manage trade-offs to establish the right approach to executing the product strategy.
  • Experience working in a fast-paced environment with the ability to quickly assess situations and make recommendations for key decisions.
  • Proven experience in crafting product roadmaps by gathering input from customers, partners, internal users, engineers and other stakeholders.
  • Experience in an Agile environment.

Our Commitment:

We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.

Vivid Seats provides competitive compensation; bonus incentives; mental health days; medical, dental, and vision insurance;  monthly credits and discounts for attending live events; remote work and snack allowances; and a variety of additional workplace perks.

#LI-AL1

Apply Now
Product Manager- B2B

Who we areFounded in 2001, Vivid Seats is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation.

The Opportunity: 

As a Product Manager, you will have ownership of products within our B2B business. This is a great opportunity for a product manager to drive features for both how ticket buyers and sellers experience their customer journey, as well as how to scale our partners deploy our products. As a product owner, you will be responsible for ensuring the Engineering team is building products and services that support our business objectives. This role will deliver business impact through product roadmap development and priority setting, deep understanding of customer and partner needs, and successfully shipping releases.

How your role contributes to the success of Vivid Seats:

  • Collaborate daily with our Engineering teams to plan feature releases and sprints that facilitate the best experience and create the most value for our users and partners. 
  • Rally multiple teams on their journey in building enterprise-ready capabilities where your suggestions are expected, challenged, and applied.
  • Using your strong product background and experience working with Engineering teams, you will not only drive high-level strategic initiatives for our core services and products, but will also deliver outstanding results, quickly, with high quality.

Primary Responsibilities:

  • Work across the organization, partnering with multiple stakeholders (including business development, design/UX, operations, customer support, accounting, proprietary tools, etc.) to understand and translate requirements, make tradeoffs of scope and implementation, and deliver high quality projects.
  • Lead the team in prioritizing product features and collaborate in design, estimations, and planning sessions with the overall team.
  • Write clear user stories for a project, and sometimes for ambiguous features, as part of an Agile delivery team; verify stories are implemented as intended, records bugs, and assists the Engineering team in driving resolution.
  • Define the product goals and roadmap, ensuring alignment with business objectives and company strategy.
  • Analyze user data and feedback to measure the effectiveness and competitiveness of the product.

How your role expectations will progress as a Product Manager in the first 30, 90, and 180 days:

30 days in

  • Complete new hire orientation, gaining the resources you need to be successful.
  • Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers and partners.
  • Acclimate to team and company norms, business objectives, and Vivid Seats values.
  • Acquire knowledge of Vivid Seat’s products, architectural approaches and platforms, as well as gain an understanding of our cross-application business services and process flows.

90 days in

  • Enhance our approaches, methods, or technologies to mitigate risks and improve efficiencies.
  • Build, maintain, and leverage internal and external relationships to achieve progress and advance objectives.
  • Work across the organization, partnering with internal and external stakeholders to understand and translate requirements, make tradeoffs of scope and implementation, and deliver high quality projects.
  • Write clear user stories for a project, and sometimes for ambiguous features, as part of an Agile delivery team; verify stories are implemented as intended, records bugs, and assists the development team in driving resolution.

180 days in

  • Design and implement process improvements that positively impacts the team.
  • Mentor others, playing an active role in elevating the skill sets of those you work with.
  • Proactively work with the Engineering and other stakeholders to define the product goals and create a forward-looking roadmap, ensuring alignment of our products with the overall business objectives and company strategy.
  • Lead the team in prioritizing product features to meet internal and customer needs and collaborate in the design, estimations and planning sessions with the overall team.

What you’ll bring:

  • Proven experience in helping organizations map business value to customer needs.
  • Sufficient mastery of technology so that you can take high-level technical concepts and break them down into prioritized roadmaps and plans in partnership with Engineering.
  • Comfortable having a conversation balancing technology approaches with system architects and senior developers as well as business value with other product managers.
  • Multiple years of prior experience in product management and a record of successful product delivery.
  • Ability to juggle multiple priorities and manage trade-offs to establish the right approach to executing the product strategy.
  • Experience working in a fast-paced environment with the ability to quickly assess situations and make recommendations for key decisions.
  • Proven experience in crafting product roadmaps by gathering input from customers, partners, internal users, engineers and other stakeholders.
  • Experience in an Agile environment.

Our Commitment:

We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.

Vivid Seats provides competitive compensation; bonus incentives; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; remote work and snack allowances; and a variety of additional workplace perks.

Apply Now
Product Manager- B2C

Who we areFounded in 2001, Vivid Seats is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation.

The Opportunity:       

As a Product Manager on our B2C team, you will have ownership ofconsumer facing web or mobile products within our live events marketplace. This is a great opportunity for a product manager to drive impactful solutions for ticket buyers and sellers, as well as how to scale our capabilities to drive end-to-end operational performance improvements. You will be part of a team where your suggestions are expected, challenged, and applied.  You will collaborate cross functionality to ideate, develop, and deliver products and features that create value for our customers and our business.This role will use data and a deep understanding of our customers to drive our in-product experimentation efforts and successfully deliver products to market.  

Our ideal candidate isaninnovative, flexible, on-your-feet problem solver who has a track record of successful executionand product strategy.You are comfortable working in a fast-paced environment and can quickly assess situations and make recommendations for key decisions. The right candidate will possess a strong product background and have a well-rounded technical background. You must be able to thrive and succeed in an entrepreneurial environment and not be hindered by ambiguity. This means you are not only able to develop and drive high-level strategic initiatives but can also roll up your sleeves and get the job done. Most importantly, youare abletodeliver outstanding results, quickly,with high quality and have exceptional communicationskills (ableto speak the languageof end-users, management, design, and development).  

  

How your role contributes to the success of Vivid Seats:  

  • Collaborate with stakeholders, using data and your technical knowledge, you will design, build, launch, and analyze experiments across consumer products. 
  • Work across the organization, partnering with multiple stakeholders (including design/UX, operations, customer support, accounting, proprietary tools, etc.) to understand and translate requirements, make tradeoffs of scope and implementation, and deliver high quality products.  
  • Lead the team in prioritizing product features and collaborate in design, estimations, and planning sessions with the overall team.   
  • Define features through clearly written user stories as part of an Agile delivery team; verify stories are implemented as intended, records bugs, and assist the engineering team in driving resolution.   
  • Analyze user data and feedback to measure the effectiveness and competitiveness of the product.    

How your role expectations will progress as a Product Manager in the first 30, 90, and 180 days:  

30 days in  

  • Complete new hire orientation, gaining the resources you need to be successful.   
  • Acclimate to Vivid Seats’ values and organizational goals to understand how your department drives initiatives forward.   
  • Learn how ticket marketplaces and our B2C products operate and how you’ll contribute to providing great experiences for our customers.  
  • Collaborate with UX and engineering to write user stories for new features.  Assist with verification and feature performance analysis for newly released features. 
  • Understand our experimentation capabilities and launch an initial set of experiments. 

90 days in  

  • Enhance our approaches, methods, or technologies to mitigate risks and improve efficiencies.  
  • Work with stakeholders to understand business needs, defining and maintaining an active pipeline of experiments. 
  • Build, maintain, and leverage internal and external relationships to achieve progress and advance objectives.  
  • Define features and lead the team in prioritizing clearly written user stories that create delightful and bug free experiences for our customers. 
  • Leverage tooling and data to gain insight and analyze customer behavior and product performance to recommend product enhancements. 

180 days in   

  • Design and implement process improvements that positively impact the team.   
  • Lead the experimentation life-cycle efforts across our consumer products, including designing, building, launching and analyzing experiments. 
  • Collaborate with stakeholders to confirm accurate prioritization and refine processes for collaboration and best practices.  
  • Drive product department roadmap exercises that balance current needs with future strategic initiatives.   
  • Mentor others, playing an active role in elevating the skill sets of those you work with.  
  • Proactively work with stakeholders to define the product goals and create a forward-looking roadmap, ensuring alignment of B2C products with the overall business objectives and company strategy.   
  • Lead the team in prioritizing features to meet internal and customer needs and collaborate in the design, estimations and planning sessions with the overall team. 

What You’ll Bring:  

  • Proven experience in helping organizations map business value to customer needs.  
  • Knowledge of HTML, JavaScript, CSS and other web technologies. 
  • Experience A/B testing methodologies and tools.  Specifically, designing, building, and launching experiments. 
  • Sufficient mastery of technology so that you can take high-level technical concepts and break them down into prioritized roadmaps and plans in partnership with engineering.  
  • Prior experience in product managementand a record of successful product delivery.  
  • Ability to juggle multiple prioritiesand manage trade-offs to establish the right approach toexecutingthe product strategy.  
  • Highly analytical with experience managing data-centric products; capable of turning raw data into information and insights.  
  • Proven experience of crafting product roadmaps by gathering input from customers, partners, internal users, engineers and other stakeholders.  
  • An understanding of online marketplaces and an interest in the live event space  
  • Bachelor’s degree preferred, in science, technology, or a related field. 

Our Commitment:  

We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.   

Vivid Seats provides competitive compensation; bonus incentives; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; remote work and snack allowances; and a variety of additional workplace perks.  

We strongly encourage all interested applicants to apply to our open roles regardless of how many qualifications they meet. Most of our posted positions have a degree of flexibility in the stated requirements. 

Apply Now
Quality Assurance/Quality Engineering
Quality Assurance Specialist

Who we are: Founded in 2001, Vivid Seats is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation. 

The Opportunity: 

As a Quality Assurance Specialist, you will ensure that our agents are providing the best experience available to our customers and are compliant to the quality standards through transaction monitoring, calibrations and providing feedback. You are the subject matter expert in guiding and monitoring agents and their transactions to support our best in class customer service experience.

How your role contributes to the success of Vivid Seats:

  • Conduct regular coaching sessions with agents to reinforce compliant behavior and reform opportunities within our customer facing departments.
  • Report daily, weekly, monthly, and quarterly monitoring scores or any quality-related performance together with root-cause analysis and recommend action items.
  • Report critical errors to Operations, Training, HR and monitor the corrective action taken of our agents to rectify performance on procedures.
  • Facilitate QA rollouts that will guide orientation for new hires to ensure compliance across new customer facing agents.
  • Participate in process improvement designs related to Quality, Technology, and any agent to customer interactions and workflows.
  • Review and submit exceptional calls to be pooled to our library to use for future coaching and new hire training.

How your role expectations will progress as a Quality Assurance Specialist in the first 30, 90, and 180 days:

30 days in

  • Complete new hire orientation, gaining the resources you need to be successful.
  • Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers.
  • Acclimate to team and company norms, business objectives, and Vivid Seats values.
  • Learn Quality Assurance norms and KPI's that we monitor to ensure we continually meet customer expectations.
  • Shadow our customer servicing departments to gain knowledge of call flow and expectations.

90 days in

  • Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies.
  • Maintain, harvest, and aid internal and external relationships to achieve progress and advance objectives.
  • Review calls to identify trends that need additional training or corrective action.
  • Collaborate with operations leaders and Training team to share feedback as needed.

180 days in

  • Apply methods to execute individual tasks that positively impacts the team.
  • Play an active role in continued learnings to advance skill sets necessary for team goals.
  • Independently facilitate calibrate sessions with customer servicing agents to gage performance.
  • Collaborate with Operations and Training to develop both technical and soft skills for agents as well as Identify areas for process Improvement within departments.

What You’ll Bring:

  • At least a year experience in quality assurance, and customer experience for voice and/or back-office
  • Proficient in Microsoft Office applications including Excel, Word, and PowerPoint, and other similar
  • Have effective written and spoken communication skills across various
  • Possess effectual listening, coaching, and motivational
  • Able to positively influence agents and others to drive
  • Willing to work in a collaborative and multi-disciplinary
  • Adaptable to changes in the working environment and can complete multiple

Our Commitment:

We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.

Vivid Seats provides competitive compensation; bonus incentives; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; snack allowances; and a variety of additional workplace perks.

Location: Coppell, TX

Apply Now
Quality Engineer

This position is open to fully-remote candidates who can work from anywhere in the United States and Canada. Candidates also have the option to work from one of our office locations in Chicago or Toronto.

Who we are: Founded in 2001, Vivid Seats is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as a top place to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation.

The Opportunity:  As a Quality Engineer you’ll champion quality for our platform and products to provide the best possible ticket purchasing experience for our millions of users. By acquiring an intimate understanding of our products and how our customers, employees, and partners use them, you’ll partner cross functionally to apply maximum coverage for our applications. 

How your role contributes to the success of Vivid Seats: 

  • Our Quality Engineers are highly collaborative, working closely with engineers, designers, and product owners to develop effective tests and document requirements.
  • Work in an agile team using Java, Cucumber, Selenium and Spring (along with many other testing frameworks).  
  • Leverage automated testing suites, explore edge cases and drive quality with our development teams.  
  • Partner with senior quality engineers to simplify and modernize our testing tools and techniques to ensure code maximum coverage and constantly improve the ways we test our products. 
  • Our quality engineers are embedded within delivery teams and use BDD (behavior-driven development) to prevent defects before they are found.  
  • Execute different types of tests (e.g., exploratory tests, regression tests, UI tests, et al), assist in driving resolution, and develop automated tests with an eye towards continuously assessing and improving test coverage.  
  • Facilitate root cause analysis for production incidents, identify trends and weak points, suggest corrective actions, and help coordinate remediation. 

How your role expectations will progress as a Quality Engineer in the first 30, 90, and 180 days: 

30 days in 

  • Complete new hire orientation, gaining the resources you need to be successful.  
  • Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers. 
  • Acclimate to team and company norms, business objectives, and Vivid Seats values. 
  • Develop basic understanding of applications, tech stack, and development process. 

90 days in 

  • Enhance our approaches, methods, or technologies to mitigate risks and improve efficiencies. 
  • Build, maintain, and leverage internal and external relationships to achieve progress and advance objectives. 
  • Apply technical learnings that align with the product roadmap to overall department and organizational goals that drive company initiatives forward. 
  • Contribute to team planning, estimations and software design sessions. 

180 days in  

  • Design and implement process improvements that positively impacts the team.  
  • Mentor others, playing an active role in elevating the skill sets of those you work with. 
  • Guide the team's work so that it fits into the larger team and engineering group objectives. 
  • Produce and deliver clean, correct code that drives team and company tech goals forward. 
  • Improve efficiency in core systems and applications managed by the team and contribute to engineering group objectives. 

What You’ll Bring: 

  • 1-3 years’ experience and knowledge of software quality principles for web and/or mobile applications. 
  • Ability to estimate testing effort - analyzing, testing, and evaluating business requirements. 
  • Understanding of Object-Oriented languages such as Java, C#, Ruby, or Python. 
  • Familiarity of automation frameworks such as Selenium, Cucumber, or REST-assured is preferred. 
  • Knowledge of continuous integration principles and tools is preferred. 
  • Excellent communication and prioritization skills with proven ability to multi-task. 
  • A passion for learning new technologies and building positive working relationships with development engineers. 
  • An intrinsic desire for the constant improvement in quality of products and uncovering hard to find scenarios. 
  • Attention to detail, curiosity, and customer focused mindset. 

Our Commitment: 

We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.  

Vivid Seats provides competitive compensation; bonus incentives; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; remote work and snack allowances; and a variety of additional workplace perks

Apply Now
Quality Engineer

This position is open to fully-remote candidates who can work from anywhere in the United States and Canada. Candidates also have the option to work from one of our office locations in Chicago or Toronto.

Who we are: Founded in 2001, Vivid Seats is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as a top place to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation.

The Opportunity:  As a Quality Engineer you’ll champion quality for our platform and products to provide the best possible ticket purchasing experience for our millions of users. By acquiring an intimate understanding of our products and how our customers, employees, and partners use them, you’ll partner cross functionally to apply maximum coverage for our applications. 

How your role contributes to the success of Vivid Seats: 

  • Our Quality Engineers are highly collaborative, working closely with engineers, designers, and product owners to develop effective tests and document requirements.
  • Work in an agile team using Java, Cucumber, Selenium and Spring (along with many other testing frameworks).  
  • Leverage automated testing suites, explore edge cases and drive quality with our development teams.  
  • Partner with senior quality engineers to simplify and modernize our testing tools and techniques to ensure code maximum coverage and constantly improve the ways we test our products. 
  • Our quality engineers are embedded within delivery teams and use BDD (behavior-driven development) to prevent defects before they are found.  
  • Execute different types of tests (e.g., exploratory tests, regression tests, UI tests, et al), assist in driving resolution, and develop automated tests with an eye towards continuously assessing and improving test coverage.  
  • Facilitate root cause analysis for production incidents, identify trends and weak points, suggest corrective actions, and help coordinate remediation. 

How your role expectations will progress as a Quality Engineer in the first 30, 90, and 180 days: 

30 days in 

  • Complete new hire orientation, gaining the resources you need to be successful.  
  • Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers. 
  • Acclimate to team and company norms, business objectives, and Vivid Seats values. 
  • Develop basic understanding of applications, tech stack, and development process. 

90 days in 

  • Enhance our approaches, methods, or technologies to mitigate risks and improve efficiencies. 
  • Build, maintain, and leverage internal and external relationships to achieve progress and advance objectives. 
  • Apply technical learnings that align with the product roadmap to overall department and organizational goals that drive company initiatives forward. 
  • Contribute to team planning, estimations and software design sessions. 

180 days in  

  • Design and implement process improvements that positively impacts the team.  
  • Mentor others, playing an active role in elevating the skill sets of those you work with. 
  • Guide the team's work so that it fits into the larger team and engineering group objectives. 
  • Produce and deliver clean, correct code that drives team and company tech goals forward. 
  • Improve efficiency in core systems and applications managed by the team and contribute to engineering group objectives. 

What You’ll Bring: 

  • 1-4 years’ experience and knowledge of software quality principles for web and/or mobile applications. 
  • Ability to estimate testing effort - analyzing, testing, and evaluating business requirements. 
  • Understanding of Object-Oriented languages such as Java, C#, Ruby, or Python. 
  • Familiarity of automation frameworks such as Selenium, Cucumber, or REST-assured is preferred. 
  • Knowledge of continuous integration principles and tools is preferred. 
  • Excellent communication and prioritization skills with proven ability to multi-task. 
  • A passion for learning new technologies and building positive working relationships with development engineers. 
  • An intrinsic desire for the constant improvement in quality of products and uncovering hard to find scenarios. 
  • Attention to detail, curiosity, and customer focused mindset. 

Our Commitment: 

We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.  

Vivid Seats provides competitive compensation; bonus incentives; competitive PTO; mental health days; medical, dental, and vision insurance; monthly credits and discounts for attending live events; remote work and snack allowances; and a variety of additional workplace perks.

Apply Now
Recruiting
Senior Corporate Recruiter

We strongly encourage all interested applicants to apply to our open roles regardless of how many qualifications they meet.  Most of our posted positions have a degree of flexibility in the stated requirements. 

Who we areFounded in 2001, Vivid Seats is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation.

The Opportunity: As a Corporate Recruiter you have the opportunity to directly impact the most valuable part of our company’s success; finding the best people with the skills and passion to succeed in our fast-paced, digital environment. 
 
As the owner of end-to-end search engagements, we will look to you to lead everything from inception of candidate contact to on-boarding with finesse and speed that ensures that we secure a diverse workforce of the best and brightest. You will be empowered to use your creativity and strategic influence to deliver impactful workforce planning and hiring decisions. You’ll partner closely with stakeholders across the organization to create meaningful interview processes and fantastic candidate experiences, helping to define how we approach solving for our most compelling organizational objective. 
 
As a recruiter, you understand what motivates candidates and apply your expertise to foster trust-based relationships with a variety of talent. In addition to filling requisitions, you are able to manage talent initiatives that add to and maintain a holistic approach to talent strategy as you build talent pipelines, drive a portfolio of active searches, and advance talent projects, we will ensure that your ideas are heard, supported and implemented. Together with the help of a committed internal recruiting team, you will differentiate Vivid Seats as the employer of choice by embodying our values and proudly representing our brand. 

How your role contributes to the success of Vivid Seats: 

  • Source, screen, present, and close the talent in disciplines that power the Vivid Seats marketplaces
  • Advise on interview best practice, elevating how teams objectively assess talent
  • Recruit candidates with diverse and unique backgrounds that contribute to Vivid Seats vibrant and inclusive culture
  • Represent our teams, leaders, and brand in the local community
  • Provide excellent candidate experiences from initial point of contact with candidates through their first weeks at Vivid Seats for productive and engaging onboarding
  • Own end to end strategic talent acquisition projects, contributing to a best-in-class talent acquisition function
  • Challenge the status quo, ambitiously raising the bar for our candidates, team, and employment population

How your role expectations will progress as a Senior Technical Recruiter in the first 30, 90, and 180 days: 

30 days in 

  • Complete new hire orientation, gaining the resources you need to be successful.  
  • Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our candidates. 
  • Acclimate to team and company norms, business objectives, and Vivid Seats values. 
  • Build candidate pipelines for roles, many of which you’ll find currently posted on our careers
  • Meet with hiring managers, set check in cadences, and advance candidates through the interview phases  

90 days in 

  • Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies. 
  • Maintain, harvest and aid internal and external relationships to achieve progress and advance objectives. 
  • Communicate with ease the objectives and technical needs of multiple teams, representing our engineering and product teams in the talent marketplace
  • With your manager, set and work towards personal and team goals
  • Fill multiple technical or product focused roles

180 days in  

  • Apply methods to execute individual tasks that positively impacts the team.  
  • Play an active role in continued learnings to advance skill sets necessary for team goals. 
  • Meaningfully contribute to broader strategic talent acquisition objectives such as campus recruitment, employment branding, and diverse recruitment initiatives
  • Identify and drive the improvement of interview processes to meet evolving team needs
  • Leverage relationships across multiple teams to hone your business acumen, sharing your learnings internally and externally

What You’ll Bring: 

  • A proven career in recruiting highly sought-after talent
  • Strong understanding of either marketing, design, or engineering, including where to source and attract a wide range of skill sets 
  • Strong sourcing and attraction techniques, including the ability to attract and convert passive candidates 
  • The intrinsic motivation to take on new responsibilities; proactively partnering with teams and individuals to remove blockers and fulfill immediate hiring needs while contributing the overall talent acquisition strategy 
  • Desire to contribute to strategic initiatives such as campus recruitment, internships, DEI/non-bias training, branding, community engagement, etc.  
  • An understanding of basic employment law and interviewing best practices (behavioral and functional) 
  • An agile mindset, responding quickly and autonomously to change 
  • Strong influential, analytical, communication, and organization skills, with a high attention to detail 
  • Experience in multiple talent markets with both inhouse and agency technical recruiting is a plus 

Our Commitment: 

We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.  

Vivid Seats provides competitive compensation; bonus incentives; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; remote work and snack allowances; and a variety of additional workplace perks. 

#LI-AL1 

Apply Now
Senior Technical Recruiter

We strongly encourage all interested applicants to apply to our open roles regardless of how many qualifications they meet.  Most of our posted positions have a degree of flexibility in the stated requirements. 

Who we areFounded in 2001, Vivid Seats is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation.

The Opportunity: As a Senior Technical Recruiter you have the opportunity to directly impact the most valuable part of our company’s success; finding the best people with the skills and passion to succeed in our fast-paced, digital environment. 
 
As the owner of end-to-end search engagements, we will look to you to lead everything from inception of candidate contact to on-boarding with finesse and speed that ensures that we secure a diverse workforce of the best and brightest. You will be empowered to use your creativity and strategic influence to deliver impactful workforce planning and hiring decisions. You’ll partner closely with stakeholders across the organization to create meaningful interview processes and fantastic candidate experiences, helping to define how we approach solving for our most compelling organizational objective. 
 
As a seasoned technical recruiter, you understand what motivates candidates and apply your expertise to foster trust-based relationships with talented engineers, designers, and product managers. In addition to filling requisitions, you are able to manage talent initiatives that add to and maintain a holistic approach to talent strategy as you build talent pipelines, drive a portfolio of active searches, and advance talent projects, we will ensure that your ideas are heard, supported and implemented. Together with the help of a committed internal recruiting team, you will differentiate Vivid Seats as the employer of choice by embodying our values and proudly representing our brand. 

How your role contributes to the success of Vivid Seats: 

  • Source, screen, present, and close the technical talent in engineer, product, quality, and design disciplines that power the Vivid Seats marketplaces
  • Advise on interview best practice, elevating how teams objectively assess talent
  • Recruit candidates with diverse and unique backgrounds that contribute to Vivid Seats vibrant and inclusive culture
  • Represent our teams, leaders, and brand in the technical community
  • Provide excellent candidate experiences from initial point of contact with candidates through their first weeks at Vivid Seats for productive and engaging onboarding
  • Own end to end strategic talent acquisition projects, contributing to a best-in-class talent acquisition function
  • Challenge the status quo, ambitiously raising the bar for our candidates, team, and employment population

How your role expectations will progress as a Senior Technical Recruiter in the first 30, 90, and 180 days: 

30 days in 

  • Complete new hire orientation, gaining the resources you need to be successful.  
  • Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our candidates. 
  • Acclimate to team and company norms, business objectives, and Vivid Seats values. 
  • Build candidate pipelines for multiple technical roles, many of which you’ll find currently posted on our careers
  • Meet with hiring managers, set check in cadences, and advance candidates through the interview phases  

90 days in 

  • Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies. 
  • Maintain, harvest and aid internal and external relationships to achieve progress and advance objectives. 
  • Communicate with ease the objectives and technical needs of multiple teams, representing our engineering and product teams in the talent marketplace
  • With your manager, set and work towards personal and team goals
  • Fill multiple technical or product focused roles

180 days in  

  • Apply methods to execute individual tasks that positively impacts the team.  
  • Play an active role in continued learnings to advance skill sets necessary for team goals. 
  • Meaningfully contribute to broader strategic talent acquisition objectives such as campus recruitment, employment branding, and diverse recruitment initiatives
  • Identify and drive the improvement of interview processes to meet evolving team needs
  • Leverage relationships across multiple teams to hone your business acumen, sharing your learnings internally and externally

What You’ll Bring: 

  • A proven career in technical recruiting
  • Strong understanding of the Chicago’s technical landscape, including where to source and attract a wide range of technical skill sets 
  • Strong sourcing and attraction techniques, including the ability to attract and convert passive candidates 
  • The intrinsic motivation to take on new responsibilities; proactively partnering with teams and individuals to remove blockers and fulfill immediate hiring needs while contributing the overall talent acquisition strategy 
  • Desire to contribute to strategic initiatives such as campus recruitment, internships, DEI/non-bias training, branding, community engagement, etc.  
  • An understanding of basic employment law and interviewing best practices (behavioral and functional) 
  • An agile mindset, responding quickly and autonomously to change 
  • Strong influential, analytical, communication, and organization skills, with a high attention to detail 
  • Experience in multiple talent markets with both inhouse and agency technical recruiting is a plus 

Our Commitment: 

We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.  

Vivid Seats provides competitive compensation; bonus incentives; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; remote work and snack allowances; and a variety of additional workplace perks.  

Locations: 
#Toronto
#Chicago
#remote 

Apply Now

Vivid Seats is proud to be an equal opportunity employer. We do not discriminate based upon race, color, religion, national origin, sex, sexual orientation, gender identity, physical or mental disability, veteran status, or age. We celebrate diversity, equality, and inclusion and value the impact that different backgrounds and perspectives bring to our organization.

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