Create great experiences with us.​

OUR VALUES
We Raise the Bar

We shape our industry – we are the competition. We’re ambitious and disciplined teammates who make smart plays and get better every day.

We Create Exceptional Experiences

Whether we’re engaging a fan, seller, partner, or teammate, we don’t compromise when it comes to their experience. We hold ourselves accountable and lean into every connection to make the moment count.

We Embrace Change

In our world, the only constant is change and we’re ready for it. As a team, we’re energized by working with speed and agility to anticipate; we’re unafraid to be self-critical and we drive relentlessly to get the best results.

We Enhance Communities

We invest in our communities inside and out. We’re united in raising awareness around causes close to our hearts and are passionate about giving back.

We Commit as a Team

Above all else , we’re one team that trusts and supports each other –our unity gives us the strength to tackle even the most difficult challenges facing our business. Driven in our pursuit of the optimal, we constructively voice our perspectives, and when the best play is called, we move forward together.



Culture and People

We build products that connect people and create lasting memories. If doing meaningful work inspires you, you’re our kind of people. We are passionate about facilitating amazing fan experiences and just as intent on providing compelling experiences for our employees. Don’t miss out on this opportunity to work with talented, fun, and motivated people. Join us!

Product that Connects

We know you’re a fan of live events and we want to help you get there more often.

We believe you should experience the Vivid Seats product firsthand. This means monthly credits and promotional discounts for you to spend on Vivid Seats tickets for the best live event experience possible.

We have great partners who trust us to facilitate memorable experiences for their fans. Teaming up with them provides you with the additional perk of greater industry access and insights.

Care and convenience

Our Benefits

We make it easier to bring your best self to work. While you are transforming the live event industry, we take care of you and the people who matter to you.

The Basics

We’ve got you covered with a variety of health, dental and vision packages to meet your needs: BCBS PPO, HSA and HMO plans, mental heath and telehealth programs.

Your Future

We care about what’s ahead for you. From competitive retirement and savings programs, to continuing education opportunities, and rewarding performance incentives, our goal is to grow your future in meaningful and sustainable ways.

Recharge

We know employees who refresh, restore, and take time for life’s significant moments enjoy their work and are more productive. PTO, mental health days, and maternity/paternity policies give you the flexibility to make the most of your planned time off.

Winning Together

We celebrate wins and stay connected as a team. Our teams are recognized in company-wide town-halls, hackathons, and product demos and enjoy in-office happy hours, holiday and summer events, and company sponsored sports leagues and competitions.

Healthy = Happy

We are committed to a healthy lifestyle. We cover gym membership fees, host wellness weeks, provide plenty of nutritious snacks, cater smart choice lunches, provide access to on-site treadmill desks, bike storage, fitness classes, and inspiring office spaces where mindfulness can thrive.

Convenient

We make work a little easier, providing hybrid working arrangements at accessible office locations. When you are in the office, you’ll have the tools (company provided laptops, monitors, software), room for ideas (open floorplan with plenty of meeting rooms, quiet areas, and whiteboards), and coffee. We’re talking good coffee.

Find Your Seat

Open Roles

Being part of our team means you have the ability to make an impact and own innovation that allows us to connect millions of unique monthly site visitors to live events, making every part of their experience special.

Build your confidence as a leader, thinker, and doer. Your ideas are heard and your hard work is rewarded. Work with the most talented engineers, marketers, and other thought leaders. The experience at Vivid Seats positively challenges and shapes your perspective. Join us.

Don’t see a role that fits your experience? Don’t let that stop you. Apply using our General Application on Jobvite.

Accounting
Manager, Financial Reporting

Who we are: Vivid Seats (NASDAQ: SEAT) is the largest independent online ticket marketplace, sending tens of millions of fans to live events. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago’s top 10 places to work in 2022, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation.

The Opportunity: 

As the Manager, Financial Reporting, your responsibilities will encompass critical components of our public company financial reporting and touch many different areas of our business. This is a unique opportunity to join a fast-moving team, challenge yourself to contribute in new ways, and support your own growth and professional development.

How your role contributes to the success of Vivid Seats:

  • Supports overall compliance with U.S. GAAP and SEC requirements
  • Coordinates the preparation and filing of SEC reports including Form 10Ks, 10Qs, 8Ks and other filings
  • Gathers financial information necessary for the completion of SEC filings and required support
  • Performs research and prepares technical accounting memos
  • Supports analytic reviews of consolidated financial information
  • Works with Investor Relations, Legal, and Corporate Communications, among other functions, in drafting earnings releases, as well as ensuring financial accuracy of analyst presentations
  • Ensures compliance with applicable internal control standards
  • Works closely with external auditors
  • Completes special projects and performs other duties as assigned

How your role expectations will progress in the first 30, 90, and 180 days:

30 days in

  • Acclimate to Vivid Seats’ values and organizational goals to understand how your department drives initiatives forward
  • Understand your teams’ contributions and the needs of stakeholders that rely on your deliverables to bring business objectives to life
  • Master accounting policies and practices specific to Vivid Seats’ business

90 days in

  • Become deeply familiar with our financial reporting software systems and contribute to ongoing enhancement
  • Oversee crucial aspects of each close cycle and SEC filing
  • Develop and lead initiatives for the financial reporting team that improve processes, drive innovation, and build on Vivid Seats values
  • Empower and coach team members to achieve personal and functional goals that correlate to department objectives
180 days in
  • Independently oversee the delivery of a portfolio of critical components for each quarterly or annual filing.
  • Serve as a subject matter expert and trusted resource for all department members and provide relevant training and mentorship.
  • Collaborate with stakeholders to confirm accurate prioritization and refine processes for collaboration and best practices.
  • Meaningfully contribute to department roadmap exercises that balance current needs with future strategic initiatives.

What You’ll Bring:

  • Bachelors degree in Accounting. Masters degree or CPA license is preferred.
  • 5+ years of experience in challenging accounting roles.
  • Experience in SEC Reporting and/or Technical Accounting
  • Experience with SEC filing tool, and XBRL
  • Thorough understanding of accounting principles and demonstrated application to complex situations.
  • Desire to supervise and mentor others.
  • Excellent Microsoft Excel skills, organizational skills and attention to detail.
  • Comfort working with various stakeholders, including those outside of accounting and finance.
  • Intrinsic desire to complete challenging tasks accurately and timely.
  • Ability to manage multiple responsibilities simultaneously

Our Commitment:

We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.

Vivid Seats provides competitive compensation; bonus incentives and equity for all employees; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; remote work and snack allowances; and a variety of additional workplace perks.

#LI-EH1

Apply Now
Administrative
Office Administrator
Who we are:
Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation.

The Opportunity:
As the Toronto Office Receptionist you are the face and voice of the organization. You’ll be responsible for greeting all guests and callers, including answering phone calls, welcoming and directing visitors, and assisting with overall office maintenance. This position will also work with a variety of vendors for tasks such as shipping, deliveries, and building maintenance. To succeed in this position, you must be able to provide general administrative services support, maintain professional communication, have the ability to multitask, work independently, and stay organized. As the point person for all day-to-day facilities operations for our Toronto office space, you will guarantee that everything runs smoothly, identifying inefficiencies before they become a problem and creating processes that are built to scale.

How your role contributes to the success of Vivid Seats:

  • Provide organizational and administrative support for a growing office of 40+ employees.
  • Procure and manage facilities services and vendors.
  • Maintain all office supplies, equipment, and food and beverage offerings.
  • Play a meaningful role in our employee experience journey, creating and maintaining a welcoming, amenity rich, and innovative environment.
  • Oversee Toronto operational needs—including kitchen and office inventory, space planning, security, maintenance, and deliveries—with an eye toward automation and predictability.
  • Distribute company-wide announcements and plan company events and outings, both small and large scale.
  • Ensure all visitors and callers are greeted and routed efficiently and professionally.
  • Manage direct communications with building management regarding items specific to our suite as well as updates regarding the building and local events.


How your role expectations will progress as a Receptionist in the first 30, 90, and 180 days:

30 days in
  • Complete new hire orientation, gaining the resources you need to be successful.
  • Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers.
  • Acclimate to team and company norms, business objectives, and Vivid Seats values.
  • Meet with Toronto employees to begin understanding their office needs and regular office functions.
  • 90 days in
  • Contribute to our approaches, methods, or technologies to support overall office goals and drive team efficiencies.
  • Maintain, harvest and aid internal and external vendor relationships to improve the office working environment.
  • Champion Vivid Seats values for the Toronto office location and contribute to employee experience and engagement initiatives.

180 days in

  • Apply methods to execute individual tasks that positively impacts the team. Play an active role in continued learnings to advance skill sets necessary for team goals.
  • Evaluate and consolidate vendors to save on office costs and realize efficiencies.
  • Play a leading role in delivering a People Program that impacts the full company of 300+ employees across multiple locations.
What You’ll Bring:
  • Experience in an office receptionist, administration, or related position.
  • Knowledge of administrative and clerical procedures.
  • Excellent organizational skills and the ability to manage multiple tasks at the same time.
  • Attention to detail and high level of accuracy.
  • Demonstrated written and verbal communication skills and the desire to provide the highest level of customer service.
  • Experience or interest in leveraging physical office space to create meaningful employee experiences.

Our Commitment:
We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.
Vivid Seats provides competitive compensation; bonus incentives; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; remote work and snack allowances; and a variety of additional workplace perks.

Location: Toronto Apply Now
Customer Service
Director, Seller Operations

Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of BuiltIn Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation. 

The Opportunity:    

As Director of our Seller Operations team, you will help lead a high performing team to carry out our marketplaces’ response to seller and order fulfillment needs. The Seller Operations team directly impacts critical aspects of our company’s strategic success, working with high volume sellers to respond to all inquiries in a timely manner and ensure our customers are receiving their orders. This position will be responsible for overseeing our entire Seller Services and Order Fulfillment teams, providing coaching and mentorship to guide career development and elevate both departments. This role will help refine the Seller Operations long term strategy and improve existing processes  to drive greater efficiency.  

How your role contributes to the success of Vivid Seats:  

  • As a true partner to the business, working closely with our high-volume sellers, influencing product decisions, implementing creative solutions, and leveraging data for objective decision making.  
  • Leading the team, you’ll be responsible for refining processes, managing team capacity, staffing volume, financial performance, and resource allocation.  
  • You will evaluate, embrace, and implement processes to outpace the competition while collaborating with the Customer Experience organization to create exceptional experiences for our sellers in the Vivid Seats ecosystem.  
  • As a director, you will coach for performance, providing direct and actionable feedback that focuses on employee growth and development. 

How your role expectations will progress as Director, Seller Operations in the first 30, 90, and 180 days:  

30 days in  

  • Acclimate Vivid Seats’ values and organizational goals to understand how your department drives initiatives forward.  
  • Understand your teams’ contributions and the needs of stakeholders that rely on your deliverables to bring business objectives to life.  
  • Familiarize yourself with our internal systems and processes. 
  • Set weekly touch points with direct reports to understand their role, motivations, and needs, building trust and leading with empathy. 
  • Evaluate and identify inefficiencies and process improvements. 
  • Identify high level escalations from sellers . 

90 days in  

  • Develop long and short-term strategies to improve team effectiveness. 
  • Empower and coach team members to achieve personal and functional goals that correlate to department objectives.  
  • Develop and lead initiatives for your team that enhance process, drive innovation, and build on Vivid Seats values.  
  • Document all existing processes and identify areas of opportunities and inefficiencies 
  • Handle and delegate complex escalations.  
  • Gain deeper understanding of talent within the department and identify developmental opportunities. 

180 days in   

  • Monitor and evolve team deliverables and overall performance to ensure alignment with broader initiatives of your department and the organization while coaching your team to grow skill sets.  
  • Collaborate with stakeholders to confirm accurate prioritization and refine processes for collaboration and best practices.  
  • Meaningfully contribute to department roadmap exercises that balance current needs with future strategic initiatives.  
  • Refine KPI metrics and tracking of team productivity.  
  • Iterate and implement innovative scalable seller operational processes that increase operational efficiency. 
  • Coordinate with other functional leaders across the business to develop and deliver solutions and support, and drive initiatives to improve fulfillment team. 

What You’ll Bring:  

  • Proven experience managing an operations team with strong understanding of demand planning, process improvement and resource allocation. 
  • 7+ years’ experience working in fast-paced operations or fulfillment fields. 
  • Excellent interpersonal skills and the ability to inspire and lead others. 
  • Experience building scalable and measurable processes which increase operational efficiency within a team. 
  • Ability to conduct analysis of complex data and translate the results into actionable deliverables.  
  • Demonstrated proactive experience recognizing challenges and working with a variety of teams and data sources leading to a diagnosis and recommend solutions. 
  • Excellent analytical/problem-solving skills with a history of driving impact within an organization.  
  • Detail-orientation with an ability to prioritize and meet aggressive goals. 
  • Intrinsic drive to operate and thrive in a fast paced and performance driven environment.  
  • Bachelor’s degree is preferred. 
  • Experience with the Ticketing Industry is a plus. 
  • Travel required up to 10%. 

Our Commitment:  

We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.  

Vivid Seats provides competitive compensation; bonus incentives; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; remote work and snack allowances; and a variety of additional workplace perks. 

#LI-Hybrid
#LI-AL1

Apply Now
Expedited Resolutions Team -Days

Who we are: Vivid Seats (NASDAQ: SEAT) is the largest independent online ticket marketplace, sending tens of millions of fans to live events. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation.  

  

The Opportunity: Voted best Customer Service two years in a row by Newsweek, as a Suite Services Associate, you will have the opportunity to join a best-in-class team and engage with hundreds of customers and sellers. You will serve as the primary point of contact for high level customer inquiries via phone, chat, and email. Ideal candidates are those who are energized when working to solve unique issues, sharing their technical expertise, and handling multiple tasks effectively and efficiently. With empathy, confidence, and professionalism, you will play a critical role in connecting our VIP customers to the events that excite them. We pride ourselves in creating exceptional experiences from the point of purchase until they enter the gates. 

How your role contributes to the success of Vivid Seats:  

  • Maintain excellent customer experience with tone, empathy, confidence, and attention to detail. 
  • Develop and present solutions to fan issues efficiently and effectively. 
  • Update internal order notes appropriately and ensure proper procedures are followed during all fan and seller interactions.
  • Maintain thorough knowledge of company values, processes, and policies to ensure proper exchanging of information, order replacements, refunds, credits, etc.
  • Utilize empathy and professionalism in every interaction to deliver a best-in-class customer experience. 

  

How your role expectations will progress as a Suite Services Associate in the first 30, 90, and 180 days:  

30 days in - 

  • Complete new hire orientation, gaining the resources you need to be successful.  
  • Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our fans and sellers. 
  • Acclimate to team and company norms, business objectives, and Vivid Seats’ values. 
  • Understand the flow of buyer orders and entry level call inquiries.
  • Become familiar with company policies and processes.
  • Navigate and resolve non-complex calls.
  • Complete training with a complete understanding of how this role plays an important part in lowering customer anxiety

90 days in -  

  • Contribute to our approaches, methods, and technologies to support overall business goals, drive team efficiencies, and reduce customer anxiety.
  • Maintain, harvest and aid internal and external relationships to achieve progress and advance objectives. 
  • Exhibit deep understanding and application of industry and company processes, including replacing ticket inventory, and navigating escalated contacts

180 days in   

  • Apply methods to execute individual tasks that positively impacts the team.  
  • Play an active role in continued learnings to advance skill sets necessary for team goals. 
  • Competent on industry nuances and company policies.
  • Manage highly complex, escalated, and high value contacts without guidance.
  • Ingrained as a key player of the team who runs autonomously throughout day-to-day responsibilities.

  

What You’ll Bring:  

  • Work experience in customer service in retail or service-related industry.
  • Computer proficiency, including ability to maintain 50+ WPM typing speed and to efficiently operate basic PC/web browser functionality.
  • Excellent empathy, confidence, and patience.
  • Written communication skills with an aptitude for grammar and spelling accuracy.
  • Capable of multitasking in a fast-paced environment.
  • Self-reliant and ability to work with minimum supervision.
  • Research skills to troubleshoot customer issues.
  • Willing to be flexible in work hours where needed.
  • Genuine interest in live events, sports, and entertainment.


Schedule/Hours: 
  • 4 weekdays and 1 weekend shift. (Tues-Sat) or (Sun-Tues) 
  • 8:00am-5:00pm
  • Hybrid model, not fully remote. 

Our Commitment:  

We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.   

Vivid Seats provides competitive compensation; bonus incentives; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; snack allowances; and a variety of additional workplace perks.  

Apply Now
Expedited Resolutions Team- Nights&Weekends

Who we are: Vivid Seats (NASDAQ: SEAT) is the largest independent online ticket marketplace, sending tens of millions of fans to live events. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation.  

  

The Opportunity: Voted best Customer Service two years in a row by Newsweek, as a Expedited Resolutions Team, you will have the opportunity to join a best-in-class team and engage with hundreds of customers and sellers. You will serve as the primary point of contact for high level customer inquiries via phone, chat, and email. Ideal candidates are those who are energized when working to solve unique issues, sharing their technical expertise, and handling multiple tasks effectively and efficiently. With empathy, confidence, and professionalism, you will play a critical role in connecting our VIP customers to the events that excite them. We pride ourselves in creating exceptional experiences from the point of purchase until they enter the gates. 

How your role contributes to the success of Vivid Seats:  

  • Maintain excellent customer experience with tone, empathy, confidence, and attention to detail. 
  • Develop and present solutions to fan issues efficiently and effectively. 
  • Update internal order notes appropriately and ensure proper procedures are followed during all fan and seller interactions.
  • Maintain thorough knowledge of company values, processes, and policies to ensure proper exchanging of information, order replacements, refunds, credits, etc.
  • Utilize empathy and professionalism in every interaction to deliver a best-in-class customer experience. 

  

How your role expectations will progress as a Suite Services Associate in the first 30, 90, and 180 days:  

30 days in - 

  • Complete new hire orientation, gaining the resources you need to be successful.  
  • Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our fans and sellers. 
  • Acclimate to team and company norms, business objectives, and Vivid Seats’ values. 
  • Understand the flow of buyer orders and entry level call inquiries.
  • Become familiar with company policies and processes.
  • Navigate and resolve non-complex calls.
  • Complete training with a complete understanding of how this role plays an important part in lowering customer anxiety

90 days in -  

  • Contribute to our approaches, methods, and technologies to support overall business goals, drive team efficiencies, and reduce customer anxiety.
  • Maintain, harvest and aid internal and external relationships to achieve progress and advance objectives. 
  • Exhibit deep understanding and application of industry and company processes, including replacing ticket inventory, and navigating escalated contacts

180 days in   

  • Apply methods to execute individual tasks that positively impacts the team.  
  • Play an active role in continued learnings to advance skill sets necessary for team goals. 
  • Competent on industry nuances and company policies.
  • Manage highly complex, escalated, and high value contacts without guidance.
  • Ingrained as a key player of the team who runs autonomously throughout day-to-day responsibilities.

  

What You’ll Bring:  

  • Work experience in customer service in retail or service-related industry.
  • Computer proficiency, including ability to maintain 50+ WPM typing speed and to efficiently operate basic PC/web browser functionality.
  • Excellent empathy, confidence, and patience.
  • Written communication skills with an aptitude for grammar and spelling accuracy.
  • Capable of multitasking in a fast-paced environment.
  • Self-reliant and ability to work with minimum supervision.
  • Research skills to troubleshoot customer issues.
  • Willing to be flexible in work hours where needed.
  • Genuine interest in live events, sports, and entertainment.


Schedule/Hours/Pay: 
  • 3 Weekdays and both Saturday and Sunday  
  • 3:00pm-12:00am
  • $40,000 with Bi-annual bonuses and company equity. 
  • Hybrid model, not fully remote. 

Our Commitment:  

We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.   

Vivid Seats provides competitive compensation; bonus incentives; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; snack allowances; and a variety of additional workplace perks.  

Apply Now
Manager, Fraud Prevention

Who we are: Vivid Seats (NASDAQ: SEAT) is the largest independent online ticket marketplace, sending tens of millions of fans to live events. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation. 

 

 

The Opportunity:   

 

As a Fraud Manager you will oversee all day-to-day operations for fraud prevention and chargebacks. You will collaborate with senior leadership and the executive team on long term fraud prevention and chargeback strategies, anticipating trends and volumes based on seasonality. This role serves as a liaison between the Verification Team Leads and the Fraud Director, maintaining responsibility for overall team development, process improvement, and long-term department strategy.

 

How your role as Fraud Manager contributes to the success of Vivid Seats: 

  • Manage a department with multiple leads in an in-office and remote environment
  • Oversee fraud trends in the ticketing industry and adjust fraud fighting strategies in real time
  • Develop long term fraud fighting strategies based on seasonality and expected changes in the industry
  • Work cross-departmentally with leaders on the customer and seller facing teams to develop company-wide fraud fighting strategies
  • Oversee the relationship with verification tool vendors to maximize the effectiveness of products and research potential new applications

 

How your role expectations will progress as a Fraud Manager in the first 30, 90, and 180 days: 

 

30 days in 

  • Complete new hire orientation, gaining the resources you need to be successful. 
  • Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers.
  • Acclimate to team and company norms, business objectives, and Vivid Seats values.
  • Become expert on all agent level work handled by the Verification Team.
  • Begin developing a long term strategy for building team competency.
  • Fully engage with the department by developing working relationships with all team members at the agent and lead level.

 

90 days in 

  • Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies.
  • Fraud Manager will maintain, harvest and aid internal and external relationships to achieve progress and advance objectives.
  • Work with training team to develop long-term onboarding, extended development training, and quality assurance.
  • Redevelop KPI and QA standards for the Verification team.
  • Identify opportunities areas for fraud rules and rulesets

 

180 days in  

  • Fraud Manager will apply methods to execute individual tasks that positively impacts the team. 
  • Play an active role in continued learnings to advance skill sets necessary for team goals.
  • Complete audit of chargeback reply procedure, identifying areas where we can improve our win rate.
  • Complete review of fraud tools, identify how the team can better use each application, and recommend new tools if necessary.

 

What You’ll Bring: 

  • 7+ years of fraud prevention experience in e-commerce
  • 4+ years of management or leadership experience
  • Experience working in a card not present environment on chargeback processes and disputes, preferably in the digital goods space
  • Experience in using major fraud prevention platforms and data validation services
  • Firsthand experience with ruleset management/modifications
  • Excellent interpersonal and customer service skills
  • Strong analytical and problem-solving skills
  • Strong communication (written and oral,) organizational and interpersonal skills
  • Proficiency in Microsoft Excel is a must

 

 

Our Commitment: 

We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.  

Vivid Seats provides competitive compensation; bonus incentives; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; snack allowances; and a variety of additional workplace perks. 

Apply Now
Senior Manager of Training and Continuous Education

Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation. 
 
The Opportunity 

As the Senior Manager of Training and Continuous Education you will build and lead a team dedicated to creating exceptional onboarding and development experiences for all our team members.  You and your team will  build and implement a robust continuous learning program that ensures our Customer Experience associates have the information they need to delight our customers.  This role will have a large impact across Vivid Seats enabling positive change day one.  You will collaborate with senior leaders across our Customer Experience Organization to identify knowledge gaps and develop efficient ways to train and engage Customer Experience team members.  In this role you will have a great opportunity to drive positive change, make immediate business impact, and influence experiences both internally throughout our organization and externally with our customers.  You will also own the training programs for both on and offshore agents.  

How your role contributes to the success of Vivid Seats:  

  • Analyze department processes to identify areas for positive change. 
  • Drive new hire experiences through initial training programs and having the Training team as the go-to resource for all new team members within Customer Experience. 
  • Build, implement, and maintain our improved continuous learning process. 
  • Ensure onboarding processes are built for scale 
  • Manage new hire Customer Experience onboarding to ensure the content is developing desired technical and behavioral skills 
  • Identify ways to lessen the current runway time for new Customer Experience associates to become fully effective in role 
  • Develop scalable Quality Assurance processes to improve the performance of our team members both on and offshore. 
  • Continue to build and lead our Quality Assurance Team for scalable growth. 
  • Understand and develop ways to measure the success of our new Customer Experience team members. 
  • Work with other senior leaders to develop a holistic learning strategy across the organization. 

How your role expectations will progress as a Senior Manager of Training and Continuous Education in the first 30, 90, and 180 days: 
 
30 days in 

  • Complete new hire orientation, gaining the resources you need to be successful.  
  • Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers.  
  • Acclimate to team and company norms, business objectives, and Vivid Seats values. 
  • Achieve a deep understanding of all Customer Experience Teams and associate functions. 
  • Evaluate our current training process and begin to develop path forward. 

90 days in 

  • Enhance our approaches, methods, or technologies to mitigate risks and improve efficiencies.  
  • Build, maintain, and leverage internal and external relationships to achieve progress and advance objectives.  
  • Complete and begin to implement strategies for training and continuous education. 
  • Build and develop our Quality Assurance process for both on and offshore teams. 
  • Establish clear communication process that allows for smooth change management cycle of both organization leaders and team members. 
  • Partner with Customer Experience department leaders on the plan to enlarge the scope of the Training Teams responsibilities and ownership. 
  • Develop your team members to align with new processes and strategies. 

180 days in 

  • Design and implement improvements that positively impacts the team.   
  • Mentor others, playing an active role in elevating the skill sets of those you work with.  
  • Guide the team's work so that it fits into the larger team objectives.  
  • Implement a KPI’s to track the success of all training initiatives. 
  • Continue to build and develop your teams to ensure there is appropriate support to drive success within the organization. 
  • Build muscle memory around onboarding of new team members and their learning needs. 
What You’ll Bring:  
  • 5+ years of successful experience within large training environments, and proven ability to build teams and processes for scale. 
  • 3-5 years of experience within a management position. 
  • Deep understanding of training and QA department functionalities and proven exposure in partnering with these functions. 
  • Previous experience creating and implementing learning programs in a large organization. 
  • Deep understanding of how to create successful learning modules that keep the agents engaged. 
  • Excellent analytical skills. 
  • Excellent communication skills. 
  • Record of highly effective leadership. 

Our Commitment: 
We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification. 
 
Vivid Seats provides competitive compensation; bonus incentives and equity for all employees; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; remote work and snack allowances; and a variety of additional workplace perks. 

Apply Now
Design/UI/UX
Lead UX Designer

Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation.

The Opportunity: The Lead UX Designer is responsible for vividseats.com's end-end user experience, while bringing simplicity, intuitiveness, surprise and delight. You will lead concepting, prototyping, balancing user experience, motion and visual design aligned to business goals to create a best-in-class digital experience for Vivid Seats.

How your role expectations will progress as a UX Designer in the first 30, 90, and 180 days: 

30 days in 

  • Complete new hire orientation, gaining the resources you need to be successful.  
  • Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers. 
  • Acclimate to team and company norms, business objectives, and Vivid Seats values. 
  • Meet and greet product, engineering and analytics teams and stakeholders.
  • Start familiarizing yourself with strategic documents around future customer engagement.

90 days in 

  • Create product designs for Vivid Seats end-to-end user experience, collaborating with research, and owning design and prototypes with minimal oversight.
  • Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies. 
  • Establish, maintain, and facilitate internal partnerships to achieve progress and advance objectives. 
  • Display leadership by being an example of continued growth in your role and looking for opportunities to mentor and encourage junior designers.

180 days in  

  • Design and implement process improvements that positively impacts the team.
  • Play an active role in continued learning to advance skill sets necessary for team goals. 
  • Deepen understanding of customers, our users, and contribute to the evolving Vivid Seats personas to guide future user experience and product strategies.
  • Bring observations and defined strategies of opportunities to drive initiatives to level up the UX design team effectiveness internally and in the company.

What You’ll Bring: 

Experience: 

  • Proven career as a User Experience Designer, with experience as design lead or equivalent 
  • Past experience in the business-to-consumer / eCommerce space
  • Solid understanding of UI/UX philosophies, design thinking and processes
  • Experience with responsive web design and cross browser/cross platform development
  • Experience with designing for native app
  • Able to manage project work and competing design deadlines while keeping the team apprised and updated with progress before designs are finalized
  • Stay on the cutting edge of what’s new in user experience, identifying opportunities and experimenting with applying new interaction patterns
  • Develop prototypes and wireframes to communicate ideas to stakeholders
  • Conduct research tasks such as planning and partnering with user research analysts to create usability tests, A/B testing and site surveys. Be able to report feedback and findings, and use those results to inform future customer experience designs
  • Experience and/or willingness to work in an agile/lean environment

Communication Skills: As a lead designer with an eye for usability, you also turn this lens to how you facilitate meetings, present your designs, and write emails. You are looking for more effective ways for your audience to consume the content you are conveying – regardless of medium and channel. Your end user is the customer as well as your internal partners and stakeholders. As a design group, we seek to continually update our communication skills to increase engagement and comprehension.

Problem Solving Skills: At Vivid Seats we encourage growth mindset, always be excited about the user problems, be keen to learn more and keep exploring avenues to collaborate and problem solving. You must be able to come up with creative solutions and consider a variety of alternative solutions for each problem along with other members on UX and Product teams.

Interpersonal Skills: You must display a genuine passion for product-centric innovation; an ability to work well independently as well as collaboratively; must have a keen and exceptional attention to detail; and more importantly, an ability to identify root recommendations inspired by the customer’s needs and behaviors.

Our Commitment: 
We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.  

Vivid Seats provides competitive compensation; bonus incentives; PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; snack allowances; and a variety of additional workplace perks. 

Apply Now
Sr. UX Designer

Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation.

The Opportunity: The UX Designer is responsible for vividseats.com's end-end user experience, while bringing simplicity, intuitiveness, surprise and delight. You will lead concepting, prototyping, balancing user experience, motion and visual design aligned to business goals to create a best-in-class digital experience for Vivid Seats.

How your role expectations will progress as a UX Designer in the first 30, 90, and 180 days: 

30 days in 

  • Complete new hire orientation, gaining the resources you need to be successful.  
  • Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers. 
  • Acclimate to team and company norms, business objectives, and Vivid Seats values. 
  • Meet and greet product, engineering and analytics teams and stakeholders.
  • Start familiarizing yourself with strategic documents around future customer engagement.

90 days in 

  • Create product designs for Vivid Seats end-to-end user experience, collaborating with research, and owning design and prototypes with minimal oversight.
  • Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies. 
  • Establish, maintain, and facilitate internal partnerships to achieve progress and advance objectives. 
  • Display leadership by being an example of continued growth in your role and looking for opportunities to mentor and encourage junior designers.

180 days in  

  • Apply methods to execute individual tasks that positively impact the team.  
  • Play an active role in continued learning to advance skill sets necessary for team goals. 
  • Deepen understanding of customers, our users, and contribute to the evolving Vivid Seats personas to guide future user experience and product strategies.
  • Bring observations and defined strategies of opportunities to drive initiatives to level up the UX design team effectiveness internally and in the company.

What You’ll Bring: 

Experience: 

  • 5+ years’ experience as a User Experience Designer
  • Past experience in the business-to-consumer / eCommerce space
  • Solid understanding of UI/UX philosophies, design thinking and processes
  • Experience with responsive web design and cross browser/cross platform development
  • Experience with designing for native app
  • Able to manage project work and competing design deadlines while keeping the team apprised and updated with progress before designs are finalized
  • Stay on the cutting edge of what’s new in user experience, identifying opportunities and experimenting with applying new interaction patterns
  • Develop prototypes and wireframes to communicate ideas to stakeholders
  • Conduct research tasks such as planning and partnering with user research analysts to create usability tests, A/B testing and site surveys. Be able to report feedback and findings, and use those results to inform future customer experience designs
  • Experience and/or willingness to work in an agile/lean environment

Communication Skills: As a designer with an eye for usability, you also turn this lens to how you facilitate meetings, present your designs, and write emails. You are looking for more effective ways for your audience to consume the content you are conveying – regardless of medium and channel. Your end user is the customer as well as your internal partners and stakeholders. As a design group, we seek to continually update our communication skills to increase engagement and comprehension.

Problem Solving Skills: At Vivid Seats we encourage growth mindset, always be excited about the user problems, be keen to learn more and keep exploring avenues to collaborate and problem solving. You must be able to come up with creative solutions and consider a variety of alternative solutions for each problem along with other members on UX and Product teams.

Interpersonal Skills: You must display a genuine passion for product-centric innovation; an ability to work well independently as well as collaboratively; must have a keen and exceptional attention to detail; and more importantly, an ability to identify root recommendations inspired by the customer’s needs and behaviors.

Our Commitment: 
We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.  

Vivid Seats provides competitive compensation; bonus incentives; PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; snack allowances; and a variety of additional workplace perks. 

Apply Now
User Experience Design Manager
Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation.

The Opportunity:
As a User Experience Design Manager at Vivid Seats, you’ll mentor designers on the team to deepen and broaden their design thinking, as well as their presentation and design skills. You’ll work with the business to understand how to position the team to partner more effectively to meet agreed upon goals. You’ll drive toward greater understanding of the end user’s needs and strategically advocate for solutions to any friction or blockers within the current Vivid Seats journey.

How your role contributes to the success of Vivid Seats:
• Oversees the creation of team member's individual goals to align with department goals and defines success outcomes.
• Encourages innovation and curiosity. Leads by example by bringing ideas to the table and encouraging team discussions. Rewards enthusiasm for solving business and user challenges.
• Strong focus on end user experience and demonstrates a clear passion for the customer. Understands and can describe different user journeys and needs to translate to design and product outcomes.
• Facilitates design challenge workshops. Helps the team uncover new business opportunities. Creates a UX roadmap, influences future product prioritization. Communicates strategic direction in written and oral formats as set for the team.
• Brainstorms constructively with others. Understands business strategy as defined and shared by the business/manager.
• Enables the UX leader to build a strong foundation of UX within the organization. Ensures the team always conducts competitive/comparative analysis, user research, and delivers data and insights driven design solutions for B2C initiatives.
• Identifies improvement areas and possible competitive advantage for exploratory research to build a case for future enhancements.

How your role expectations will progress as a UX Design Manager in the first 30, 90, and 180 days:

30 days in
• Acclimate to Vivid Seats’ values and organizational goals to understand how your department drives initiatives forward.
• Understand your teams’ contributions and the needs of stakeholders that rely on your deliverables to bring business objectives to life.
• Set weekly touch points with direct reports to understand their role, motivations, and needs, building trust and leading with empathy.
90 days in
• Empower and coach team members to achieve personal and functional goals that correlate to department objectives.
• Develop and lead initiatives for your team that enhance process, drive innovation, and build on Vivid Seats values.
180 days in
• Monitor and evolve team deliverables, individual goals, and overall performance to ensure alignment with broader initiatives of your department and the organization while coaching your team to grow skill sets.
• Collaborate with stakeholders to confirm accurate prioritization and refine processes for collaboration and best practices.
• Meaningfully contribute to department roadmap exercises that balance current needs with future strategic initiatives.

What You’ll Bring:
• 5+ years’ experience as a User Experience Designer and 3+ years’ experience in managerial role
• Solid understanding of UI/UX philosophies and processes
• Experience with solving UX problems, designing solutions for both B2C and B2B experiences
• Experience in partnering with researchers to drive studies
• Grounded in design thinking and perpetually curious with a continual desire to ask better questions
• Superb visual and verbal communication skills
• Proficient in Figma designing and prototyping
• Previous A/B testing exposure, collaboration with product teams and data-driven design work
• Experience and/or willingness to work in an agile environment

Our Commitment:
We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.

Vivid Seats provides competitive compensation; bonus incentives; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; remote work and snack allowances; and a variety of additional workplace perks.

Location(s): Chicago, Illinois (Hybrid), or Remote Apply Now
Engineering
Lead Android Engineer

Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of BuiltIn Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation.  

The Opportunity:     

As a Lead Android Engineer you’ll make highly visible enhancements to our flagship Vivid Seats Android application by building and maintaining new features that delight our live event goers. You’ll provide mentorship to engineers in and out of your team, drive and improve our development process, and architect new systems that scale. You are comfortable learning and working with a variety of languages and tools to support technical and strategic outcomes.  

You’ll partner with a team of Product Owners, Quality Engineers, User Experience Designers and Developers to deliver exceptional software. Our teams will lean on your expertise for best practices in design patterns, code quality, testing, and innovation to keep our commitment of always putting our customers first.    

How your role contributes to the success of Vivid Seats:   

  • Mentor engineers on your immediate team and across the engineering department, ensuring that they are unblocked and productive while also being challenged and supported to grow.   
  • Partner with Engineering, Product, and UX leadership to identify, solution and implement improvements to delivery, quality, stability, and scalability initiatives.  
  • Deliver high-quality code and supportive documentation that sets an example for the rest of the team.   
  • Provide thoughtful code reviews to your peers that not only increases quality but teaches engineers best practices they can apply in the future.   

How your role expectations will progress as a Lead Engineer in the first 30, 90, and 180 days:   

30 days in   

  • Complete new hire orientation, gaining the resources you need to be successful.    
  • Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers.   
  • Acclimate to team and company norms, business objectives, and Vivid Seats values.   
  • Become familiar with software platforms and delivery methodologies on your team. 

90 days in   

  • Enhance our approaches, methods, or technologies to mitigate risks and improve efficiencies.   
  • Thoroughly understand the context of current architecture and any technical pain points to begin formulating architectural solutions.  
  • Build, maintain, and leverage internal and external relationships to achieve progress and advance objectives.   
  • Deliver clean code and thoughtful, insightful code reviews that helps level up our product and your team.   
  • Mentor engineers on your direct team   

180 days in    

  • Design and implement process improvements that positively impact the team and broader engineering department.   
  • Mentor others within the department, playing an active role in elevating the skill sets of those you work with.   
  • Architect and take ownership of new components of our mobile platform, working with the leadership team and product to come up with technical solutions to our key business needs.   

What You’ll Bring:   

  • 5+ years professional experience in building great mobile applications (Kotlin/Java, or Swift/Objective C), and 2+ years as a technical lead or equivalent 
  • Experience shipping Android apps to the Google Play Store  
  • Strong knowledge of consuming REST APIs and backend services 
  • Passion for mobile platforms and keeping up with the latest technologies, usability, and user experiences 
  • Familiarity with agile development cycles, rapid prototyping, and A/B Testing 
  • Ability to learn and share new technologies with enthusiasm and a high degree of efficiency 
  • Experience with UI Testing Frameworks, and CI/CD tools a plus 
  • Positive energy, a desire to contribute to the growth and development of others, and a love for collaboration 
  • A pragmatic view of technology and understanding of what tools are right for the job, not just fun to use 
  • A cool playlist of bands or favorite performers you’re excited to see live in the future so we can get to know you and help get you tickets  

Our Commitment:   

We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.    

Vivid Seats provides competitive compensation; bonus incentives; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; remote work and snack allowances; and a variety of additional workplace perks. 

Apply Now
Lead React Native Engineer

Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation 
 
The Opportunity:  
As a Lead React Native Engineer, you will build and support systems responsible for our exciting new app experience tailored just for sports fans. You will work on the latest cross-platform technology and make decisions which will directly impact product direction. Following React, front-end, and mobile development best practices, you’ll be responsible for developing frameworks that scale to the needs of other internal development teams at Vivid Seats.   
 
How your role contributes to the success of Vivid Seats:  

  • You will add lead experience and founding membership to a new team designed to iterate rapidly on solving problems for sports fans 
  • You will help define what it means to be an excellent React Native developer at Vivid Seats, and help grow a React Native community 
  • You will define and implement best-practices in design patterns, code quality, testing, and innovation to keep our commitment of always putting our customers first.  
  • You will lead the technical execution of a team of React Native engineers  

How your role expectations will progress as a Senior React Native Engineer in the first 30, 90, and 180 days:  
 
30 days in 

  • Complete new hire orientation, gaining the resources you need to be successful.   
  • Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers.  
  • Acclimate to team and company norms, business objectives, and Vivid Seats values.  
  • Develop basic understanding of applications, tech stack, and development process. 

90 days in 

  • Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies.  
  • Maintain, harvest and aid internal and external relationships to achieve progress and advance objectives.  
  • Contribute to team planning, estimations, and design sessions.  

180 days in 

  • Apply methods to execute individual tasks that positively impacts the team.   
  • Play an active role in continued learnings to advance skill sets necessary for team goals.  
  • Have self-sufficiency in all applications touched by the team.    
  • Actively contributes into larger team and engineering group objectives.  
  • Produce and deliver clean, correct code that drives team and company tech goals forward.  

 What You’ll Bring:  

  • 5+ years professional experience in software engineering, and 2+ years as a technical lead or equivalent 
  • A proven career designing, building and testing applications in React Native 
  • Experience creating and deploying to Apple’s App Store and Google’s Play Store 
  • Experience working in a highly collaborative, fast-paced Agile environment 
  • Experience with client-side application state libraries (Redux) 
  • Strong knowledge of front-end web languages (HTML, CSS, JavaScript, TypeScript)   
  • Exposure to server-side web technologies (Node, Java, Spring)   
  • Experience with JavaScript/Typescript testing frameworks (Mocha, Jest, Enzyme, etc.)  
  • A proven ability to perform code reviews 
  • Experience with Databases (MySQL and MongoDB) 
  • Strong written and interpersonal communication skills to document and share team best practices across the department.   

Our Commitment: 
We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification. 
 
Vivid Seats provides competitive compensation; bonus incentives and equity for all employees; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; remote work and snack allowances; and a variety of additional workplace perks. 



#LI-MM1

Apply Now
Lead React Native Engineer

Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation 
 
The Opportunity:  
As a Lead React Native Engineer, you will build and support systems responsible for our exciting new app experience tailored just for sports fans. You will work on the latest cross-platform technology and make decisions which will directly impact product direction. Following React, front-end, and mobile development best practices, you’ll be responsible for developing frameworks that scale to the needs of other internal development teams at Vivid Seats.   
 
How your role contributes to the success of Vivid Seats:  

  • You will add lead experience and founding membership to a new team designed to iterate rapidly on solving problems for sports fans 
  • You will help define what it means to be an excellent React Native developer at Vivid Seats, and help grow a React Native community 
  • You will define and implement best-practices in design patterns, code quality, testing, and innovation to keep our commitment of always putting our customers first.  
  • You will lead the technical execution of a team of React Native engineers  

How your role expectations will progress as a Senior React Native Engineer in the first 30, 90, and 180 days:  
 
30 days in 

  • Complete new hire orientation, gaining the resources you need to be successful.   
  • Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers.  
  • Acclimate to team and company norms, business objectives, and Vivid Seats values.  
  • Develop basic understanding of applications, tech stack, and development process. 

90 days in 

  • Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies.  
  • Maintain, harvest and aid internal and external relationships to achieve progress and advance objectives.  
  • Contribute to team planning, estimations, and design sessions.  

180 days in 

  • Apply methods to execute individual tasks that positively impacts the team.   
  • Play an active role in continued learnings to advance skill sets necessary for team goals.  
  • Have self-sufficiency in all applications touched by the team.    
  • Actively contributes into larger team and engineering group objectives.  
  • Produce and deliver clean, correct code that drives team and company tech goals forward.  

 What You’ll Bring:  

  • 5+ years professional experience in software engineering, and 2+ years as a technical lead or equivalent 
  • A proven career designing, building and testing applications in React Native 
  • Experience creating and deploying to Apple’s App Store and Google’s Play Store 
  • Experience working in a highly collaborative, fast-paced Agile environment 
  • Experience with client-side application state libraries (Redux) 
  • Strong knowledge of front-end web languages (HTML, CSS, JavaScript, TypeScript)   
  • Exposure to server-side web technologies (Node, Java, Spring)   
  • Experience with JavaScript/Typescript testing frameworks (Mocha, Jest, Enzyme, etc.)  
  • A proven ability to perform code reviews 
  • Experience with Databases (MySQL and MongoDB) 
  • Strong written and interpersonal communication skills to document and share team best practices across the department.   

Our Commitment: 
We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification. 
 
Vivid Seats provides competitive compensation; bonus incentives and equity for all employees; mental health days; medical, dental, and vision insurance; monthly credits and discounts for attending live events; remote work and snack allowances; and a variety of additional workplace perks. 



#LI-MM1

Apply Now
Lead Software Engineer

This position is open to fully remote candidates who can work from anywhere in the United States and Canada. Candidates also have the option to work from one of our office locations in Chicago or Toronto. 
 
Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of BuiltIn Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation. 

The Opportunity:    

As a Lead Engineer you’ll make highly visible enhancements to our platform by maintaining and building new features, as well as integrating several of our internal systems into one cohesive platform. You’ll provide mentorship to engineers in and out of your team, drive and improve our development process, and architect and deploy new services and systems that scale. You are comfortable learning and working with a variety of languages and tools (we use Java, Python, JavaScript, and React) to support technical and strategic outcomes. 

Our Engineering department is made up of cross functional Agile development teams that deploy to AWS. You’ll tackle some of the most difficult challenges scaling an ecommerce marketplace by developing creative and intuitive features that maximize value and efficiency across the organization.  

You’ll partner with a team of Product Owners, Quality Engineers, User Experience Designers and Developers to deliver exceptional software. Our teams will lean on your expertise for best practices in design patterns, code quality, testing, and innovation to keep our commitment of always putting our customers first.   

How your role contributes to the success of Vivid Seats:  

  • Mentor engineers on your immediate team and across the engineering department, ensuring that they are unblocked and productive while also being challenged and supported to grow.  
  • Partner with Engineering, Product, and UX leadership to identify, solution and implement improvements to delivery, quality, stability, and scalability initiatives. 
  • Deliver high-quality code and supportive documentation that sets an example for the rest of the team.  
  • Provide thoughtful code reviews to your peers that not only increases quality but teaches engineers best practices they can apply in the future.  

How your role expectations will progress as a Lead Engineer in the first 30, 90, and 180 days:  

30 days in  

  • Complete new hire orientation, gaining the resources you need to be successful.   
  • Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers.  
  • Acclimate to team and company norms, business objectives, and Vivid Seats values.  
  • Become familiar with software platforms and delivery methodologies on your team.

90 days in  

  • Enhance our approaches, methods, or technologies to mitigate risks and improve efficiencies.  
  • Thoroughly understand the context of current architecture and any technical pain points to begin formulating architectural solutions. 
  • Build, maintain, and leverage internal and external relationships to achieve progress and advance objectives.  
  • Deliver clean code and thoughtful, insightful code reviews that helps level up our product and your team.  
  • Mentor engineers on your direct team  

180 days in   

  • Design and implement process improvements that positively impact the team and broader engineering department.  
  • Mentor others within the department, playing an active role in elevating the skill sets of those you work with.  
  • Architect and take ownership of new components of our APIs and platform, working with the leadership team and product to come up with technical solutions to our key business needs.  

What You’ll Bring:  

  • Positive energy, a desire to contribute to the growth and development of others, and a love for collaboration.  
  • A drive to identify and solve problems. 
  • The ability to deeply understand stakeholders and users and build solutions that meet their needs.  
  • A pragmatic view of technology and understanding of what tools are right for the job, not just fun to use.  
  • Extensive experience as a software engineer, ideally with at least some leadership experience mixed in.  
  • A solid grasp of OO concepts, service-oriented architecture, and how to build highly available and fault-tolerant systems.  
  • A cool playlist of bands or favorite performers you’re excited to see live in the future so we can get to know you and help get you tickets 

Our Commitment:  

We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.   

Vivid Seats provides competitive compensation; bonus incentives; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; remote work and snack allowances; and a variety of additional workplace perks. 

Apply Now
Senior Cloud Engineer

Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of BuiltIn Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation.

The Opportunity:

As a Senior Platform/DevOps Engineer, you will own the reliability, efficiency, and speed of our delivery pipeline; and help drive ongoing reliability, scalability, and security of our core cloud-based infrastructure platforms (primarily AWS with limited Azure & GCP). Your top priority will be ensuring our product teams can get their software to production as quickly and safely as possible.

How your role contributes to the success of Vivid Seats:

  • As part of the platform engineering team, you will work closely with the software engineers, quality engineers, and product owners to understand their needs and optimize their productivity.
  • Collaborate and show desire to support our engineering teams and bring a customer service-focused mindset to our platform engineering practice.
  • Utilize tools and processes that help our teams iterate more quickly without sacrificing precision or reliability.
  • Plan/design/lead efforts related to automation and tooling to enable autonomy and ensure safety. Currently, we are excited about things like Jenkins 2 and pipelines-as-code.
  • Drive ongoing enhancement across all areas of our cloud platform performance; networking, observability, CI/CD, access, security, and more.
  • Mentor and collaborate with engineers to deepen our expertise in the DevOps/SRE domain.

How your role expectations will progress as a DevOps Engineer in the first 30, 90, and 180 days:

30 days in

  • Complete new hire orientation, gaining the resources you need to be successful.
  • Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers.
  • Acclimate to team and company norms, business objectives, and Vivid Seats values.
  • Develop basic understanding of applications, tech stack, and development process.

90 days in

  • Enhance our approaches, methods, or technologies to mitigate risks and improve efficiencies.
  • Build, maintain, and leverage internal and external relationships to achieve progress and advance objectives.
  • Apply technical learnings that align with the product roadmap to overall department and organizational goals that drive company initiatives forward.
  • Contribute to team planning, estimations and software design sessions.

180 days in  

  • Design and implement process improvements that positively impacts the team.
  • Mentor others, playing an active role in elevating the skill sets of those you work with.
  • Guide the team's work so that it fits into the larger team and engineering group objectives.
  • Produce and deliver clean, correct code that drives team and company tech goals forward.
  • Improve efficiency in core systems and applications managed by the team and contribute to engineering group objectives.

What You’ll Bring:

  • An ability to influence design and architectural decisions and to provide technical guidance to junior engineers
  • A proven track record designing and implementing CI/CD pipelines (we use Jenkins) and pipelines-as-code (we use Jenkins).
  • Proven experience working in a Linux-based environment.
  • Familiarity with containerization technologies such as Docker, Kubernetes, service mesh, and Amazon ECS/EKS/Fargate.
  • Understanding of modern software development, and how an effective platform can enable development velocity.
  • Familiarity with configuration-as-code tools such as Ansible, Cloud Formation, or Terraform.
  • A passion for automation, optimization, productivity.

Our Commitment:

We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.

Vivid Seats provides competitive compensation; bonus incentives; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; remote work and snack allowances; and a variety of additional workplace perks. 

Apply Now
Senior Data Engineer

Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation. 

The Opportunity:  

Our Data Engineering team is looking for an enthusiastic and passionate engineer to support our growing data infrastructure and business data needs. Our software and business teams depend on the Data Engineering team to deliver robust, performant, and secure data products and solutions to enable every aspect of our business. As this critical area of our infrastructure grows, we are looking to expand our current offerings into more robust data products that can empower our applications, operations, and analytics.
 

How your role contributes to the success of Vivid Seats: 

You will work closely with our business and engineering stakeholders, delivering solutions integrated with our transactional and analytic database systems. You will primarily be working with AWS RDS (MySQL and Aurora), SnowFlake, and Airflow. 

In addition, you will help mature the operational stability of the data platform through best practices, automation, monitoring and overall continuous improvement of our existing tools and infrastructure. 

Collaboration is key to success. You will be constantly engaged with the rest of the data engineering team, as well as other engineering and business teams, providing thoughtful code reviews, unblocking peers, pair-programming, debugging ETLs and processes, triaging production issues, and planning milestones for our goals and initiatives. 

Because we believe that people are our greatest competitive advantage, you will be challenged to continuously improve and raise the bar for yourself, your team, and the rest of the organization.

How your role expectations will progress as a Software Engineer, Data in the first 30, 90, and 180 days: 

30 days in 

  • Complete new hire orientation, gaining the resources you need to be successful.   
  • Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers.   
  • Acclimate to the team and company norms, business objectives, and Vivid Seats values.  
  • Develop basic understanding of applications, tech stack, and development process.  
  • Collaborate with other data engineers on projects currently in place to improve our data operations and understand projects in flight. 

90 days in 

  • Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies.  
  • Maintain, harvest and aid internal and external relationships to achieve progress and advance objectives.  
  • Contribute to team planning, estimations, and design sessions.  
  • Deliver clear code and/or queries and support a stable and scalable code for our platform 
  • Understand the core challenges we face as a data organization and propose solutions or technologies based on your experience. 

180 days in 

  • Apply methods to execute individual tasks that positively impacts the team.   
  • Play an active role in continued learnings to advance skill sets necessary for team goals.  
  • Have self-sufficiency in all applications touched by the team.    
  • Actively contributes into larger team and engineering group objectives.  
  • Produce and deliver clean, correct code that drives team and company tech goals forward.  
  • Design and implement process improvements that positively impact the team. 
What tech skills you'll need

  • Deep understanding of transactional database systems (MySQL, PostgreSQL, MS SQL Server)
  • Proficient in SQL
  • Experience optimizing queries for performance using various tools and techniques 
  • Proficient in at least two programming languages 
  • Professional, hands-on experience with (any) cloud provider and at least three common cloud services (CloudSQL, RDS, S3, BigQuery) 
  • Solid understanding of Software Engineering fundamentals and their applicability to databases 
What else you'll bring to the table: 
  • Experience leading, coordinating, and actively working on large-scale engineering projects from start to finish 
  • A desire to truly understand stakeholders and provide pragmatic solutions to their needs 
  • A pragmatic view of technology and understanding of what tools are right for the job, not just fun to use 
  • A helpful attitude and a history of either individual mentorship or group presentations 
  • Willingness to participate in an on-call rotation 

  What will give you an edge: 

  • Full-stack software engineering experience 
  • Experience building and maintaining data warehouses (SnowFlake, RedShift) 
  • Extensive experience with Unit/Integration Testing 
  • Experience with BI tools like Tableau or Looker 
  • Hands-on experience with Machine Learning or Artificial Intelligence 
  • Expert knowledge in tools like Airflow, Terraform, Docker, or Kubernetes 

Our Commitment: 

We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification. 
 
Vivid Seats provides competitive compensation; bonus incentives and equity for all employees; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; remote work and snack allowances; and a variety of additional workplace perks. 

Apply Now
Senior Data Engineer

Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation. 

The Opportunity:  

Our Data Engineering team is looking for an enthusiastic and passionate engineer to support our growing data infrastructure and business data needs. Our software and business teams depend on the Data Engineering team to deliver robust, performant, and secure data products and solutions to enable every aspect of our business. As this critical area of our infrastructure grows, we are looking to expand our current offerings into more robust data products that can empower our applications, operations, and analytics.
 

How your role contributes to the success of Vivid Seats: 

You will work closely with our business and engineering stakeholders, delivering solutions integrated with our transactional and analytic database systems. You will primarily be working with AWS RDS (MySQL and Aurora), SnowFlake, and Airflow. 

In addition, you will help mature the operational stability of the data platform through best practices, automation, monitoring and overall continuous improvement of our existing tools and infrastructure. 

Collaboration is key to success. You will be constantly engaged with the rest of the data engineering team, as well as other engineering and business teams, providing thoughtful code reviews, unblocking peers, pair-programming, debugging ETLs and processes, triaging production issues, and planning milestones for our goals and initiatives. 

Because we believe that people are our greatest competitive advantage, you will be challenged to continuously improve and raise the bar for yourself, your team, and the rest of the organization.

How your role expectations will progress as a Software Engineer, Data in the first 30, 90, and 180 days: 

30 days in 

  • Complete new hire orientation, gaining the resources you need to be successful.   
  • Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers.   
  • Acclimate to the team and company norms, business objectives, and Vivid Seats values.  
  • Develop basic understanding of applications, tech stack, and development process.  
  • Collaborate with other data engineers on projects currently in place to improve our data operations and understand projects in flight. 

90 days in 

  • Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies.  
  • Maintain, harvest and aid internal and external relationships to achieve progress and advance objectives.  
  • Contribute to team planning, estimations, and design sessions.  
  • Deliver clear code and/or queries and support a stable and scalable code for our platform 
  • Understand the core challenges we face as a data organization and propose solutions or technologies based on your experience. 

180 days in 

  • Apply methods to execute individual tasks that positively impacts the team.   
  • Play an active role in continued learnings to advance skill sets necessary for team goals.  
  • Have self-sufficiency in all applications touched by the team.    
  • Actively contributes into larger team and engineering group objectives.  
  • Produce and deliver clean, correct code that drives team and company tech goals forward.  
  • Design and implement process improvements that positively impact the team. 
What tech skills you'll need

  • Deep understanding of transactional database systems (MySQL, PostgreSQL, MS SQL Server)
  • Proficient in SQL
  • Experience optimizing queries for performance using various tools and techniques 
  • Proficient in at least two programming languages 
  • Professional, hands-on experience with (any) cloud provider and at least three common cloud services (CloudSQL, RDS, S3, BigQuery) 
  • Solid understanding of Software Engineering fundamentals and their applicability to databases 
What else you'll bring to the table: 
  • Experience leading, coordinating, and actively working on large-scale engineering projects from start to finish 
  • A desire to truly understand stakeholders and provide pragmatic solutions to their needs 
  • A pragmatic view of technology and understanding of what tools are right for the job, not just fun to use 
  • A helpful attitude and a history of either individual mentorship or group presentations 
  • Willingness to participate in an on-call rotation 

  What will give you an edge: 

  • Full-stack software engineering experience 
  • Experience building and maintaining data warehouses (SnowFlake, RedShift) 
  • Extensive experience with Unit/Integration Testing 
  • Experience with BI tools like Tableau or Looker 
  • Hands-on experience with Machine Learning or Artificial Intelligence 
  • Expert knowledge in tools like Airflow, Terraform, Docker, or Kubernetes 

Our Commitment: 

We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification. 
 
Vivid Seats provides competitive compensation; bonus incentives and equity for all employees; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; remote work and snack allowances; and a variety of additional workplace perks. 

Apply Now
Senior Full Stack Engineer (B2C)

 Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation.

As a Senior Full Stack Engineer (B2C), you will build and support systems responsible for our exciting new app experience tailored just for sports fans. You will work on the latest cross-platform technology and make decisions which will directly impact product direction. Following React, front-end, and mobile development best practices, you’ll be responsible for developing frameworks that scale to the needs of other internal development teams at Vivid Seats.   
 
How your role contributes to the success of Vivid Seats:  

  • You will add senior experience and founding membership to a new team designed to iterate rapidly on solving problems for sports fans 
  • You will help define what it means to be an excellent React Native developer at Vivid Seats, and help grow a React Native and Node.js community 
  • You will define and implement best-practices in design patterns, code quality, testing, and innovation to keep our commitment of always putting our customers first.  

How your role expectations will progress as a Senior React Native Engineer in the first 30, 90, and 180 days:  
 
30 days in 

  • Complete new hire orientation, gaining the resources you need to be successful.   
  • Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers.  
  • Acclimate to team and company norms, business objectives, and Vivid Seats values.  
  • Develop basic understanding of applications, tech stack, and development process.  

90 days in 

  • Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies.  
  • Maintain, harvest and aid internal and external relationships to achieve progress and advance objectives.  
  • Contribute to team planning, estimations, and design sessions.  

180 days in 

  • Apply methods to execute individual tasks that positively impacts the team.   
  • Play an active role in continued learnings to advance skill sets necessary for team goals.  
  • Have self-sufficiency in all applications touched by the team.    
  • Actively contributes into larger team and engineering group objectives.  
  • Produce and deliver clean, correct code that drives team and company tech goals forward.  

 What You’ll Bring:  

  • 5+ years professional experience in software engineering 
A proven career building applications in the following disciplines: 

Frontend Mobile & Frontend Web: 

  • Possesses excellent understanding of functional components for React Native / ES6 + Expo as well as ReactJS / ES6 
  • Knowledge of state management across instanced components 
  • Comfortable in coding small animation 
  • Understanding of build/deployment pipelines 
  • Minimum knowledge around native code such a capability to open and build an XCode workspace or an Android Studio project 
  • Good understanding of end user authentication (OAuth2.0, Incognito, other) 
  • Solid understanding of HTML/CSS3, JavaScript, TypeScript 
  • Familiarity with a UI framework like MaterialUI or SemanticUI 
  • Understanding of progressive web application best practices 
  • Experience with client-side application state libraries (Redux) 

Backend:
  • Good knowledge of NodeJS, ExpressJS, GraphQL, Mocha, Spring, RESTful API 
  • Experience optimizing code for performance and high-availability 
  • Familiarity with 3rd party services like Amazon Web Service, Google Cloud Platform or Azure 
  • Proven experience implementing scalable APIs and caching mechanisms. 
  • Basic networking understanding (ISO/OSI Stack, DNS, ACL) 
  • Experience with NoSQL technologies like Cassandra/MongoDB as well as relational databases such as MySQL 
  • Strong knowledge in data profiling and query optimization 
  • Experience working in an Agile environment utilizing continuous delivery and deployment pipelines 
  • Experience with JavaScript/Typescript testing frameworks (Mocha, Jest, Enzyme, etc.) 
  • Strong written and interpersonal communication skills to document and share team best practices across the department.   

Our Commitment: 
We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification. 
 
Vivid Seats provides competitive compensation; bonus incentives and equity for all employees; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; remote work and snack allowances; and a variety of additional workplace perks. 

#LI-MM1

Apply Now
Senior Platform Engineer

Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of BuiltIn Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation.

The Opportunity:

As a Senior Platform/DevOps Engineer, you will own the reliability, efficiency, and speed of our delivery pipeline; and help drive ongoing reliability, scalability, and security of our core cloud-based infrastructure platforms (primarily AWS with limited Azure & GCP). Your top priority will be ensuring our product teams can get their software to production as quickly and safely as possible.

How your role contributes to the success of Vivid Seats:

  • As part of the platform engineering team, you will work closely with the software engineers, quality engineers, and product owners to understand their needs and optimize their productivity.
  • Collaborate and show desire to support our engineering teams and bring a customer service-focused mindset to our platform engineering practice.
  • Utilize tools and processes that help our teams iterate more quickly without sacrificing precision or reliability.
  • Plan/design/lead efforts related to automation and tooling to enable autonomy and ensure safety. Currently, we are excited about things like Jenkins 2 and pipelines-as-code.
  • Drive ongoing enhancement across all areas of our cloud platform performance; networking, observability, CI/CD, access, security, and more.
  • Mentor and collaborate with engineers to deepen our expertise in the DevOps/SRE domain.

How your role expectations will progress as a DevOps Engineer in the first 30, 90, and 180 days:

30 days in

  • Complete new hire orientation, gaining the resources you need to be successful.
  • Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers.
  • Acclimate to team and company norms, business objectives, and Vivid Seats values.
  • Develop basic understanding of applications, tech stack, and development process.

90 days in

  • Enhance our approaches, methods, or technologies to mitigate risks and improve efficiencies.
  • Build, maintain, and leverage internal and external relationships to achieve progress and advance objectives.
  • Apply technical learnings that align with the product roadmap to overall department and organizational goals that drive company initiatives forward.
  • Contribute to team planning, estimations and software design sessions.

180 days in  

  • Design and implement process improvements that positively impacts the team.
  • Mentor others, playing an active role in elevating the skill sets of those you work with.
  • Guide the team's work so that it fits into the larger team and engineering group objectives.
  • Produce and deliver clean, correct code that drives team and company tech goals forward.
  • Improve efficiency in core systems and applications managed by the team and contribute to engineering group objectives.

What You’ll Bring:

  • A proven track record designing and implementing CI/CD pipelines (we use Jenkins) and pipelines-as-code (we use Jenkins).
  • Proven experience working in a Linux-based environment.
  • Familiarity with containerization technologies such as Docker, Kubernetes, service mesh, and Amazon ECS/EKS/Fargate.
  • Understanding of modern software development, and how an effective platform can enable development velocity.
  • Familiarity with configuration-as-code tools such as Ansible, Cloud Formation, or Terraform.
  • A passion for automation, optimization, productivity.

Our Commitment:

We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.

Vivid Seats provides competitive compensation; bonus incentives; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; remote work and snack allowances; and a variety of additional workplace perks. 

Apply Now
Senior React Native Engineer

Senior React Native Engineer, you will build and support systems responsible for our exciting new app experience tailored just for sports fans. You will work on the latest cross-platform technology and make decisions which will directly impact product direction. Following React, front-end, and mobile development best practices, you’ll be responsible for developing frameworks that scale to the needs of other internal development teams at Vivid Seats.   
 
How your role contributes to the success of Vivid Seats:  

  • You will add senior experience and founding membership to a new team designed to iterate rapidly on solving problems for sports fans 
  • You will help define what it means to be an excellent React Native developer at Vivid Seats, and help grow a React Native community 
  • You will define and implement best-practices in design patterns, code quality, testing, and innovation to keep our commitment of always putting our customers first.  

How your role expectations will progress as a Senior React Native Engineer in the first 30, 90, and 180 days:   
30 days in 

  • Complete new hire orientation, gaining the resources you need to be successful.   
  • Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers.  
  • Acclimate to team and company norms, business objectives, and Vivid Seats values.  
  • Develop basic understanding of applications, tech stack, and development process.  

90 days in 

  • Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies.  
  • Maintain, harvest and aid internal and external relationships to achieve progress and advance objectives.  
  • Contribute to team planning, estimations, and design sessions.  

180 days in 

  • Apply methods to execute individual tasks that positively impacts the team.   
  • Play an active role in continued learnings to advance skill sets necessary for team goals.  
  • Have self-sufficiency in all applications touched by the team.    
  • Actively contributes into larger team and engineering group objectives.  
  • Produce and deliver clean, correct code that drives team and company tech goals forward.  

 What You’ll Bring:  

  • 5+ years professional experience in software engineering 
  • A proven career building applications in React (React Native preferred, but not required) 
  • You've developed and shipped user-facing features using component-based UI frameworks. 
  • You’re familiar with current trends and best practices in front-end architecture, including performance, security and usability. 
  • Experience in designing, building, and testing modern web or cross-platform mobile solutions as part of an agile or cross functional team 
  • Experience with client-side application state libraries (Redux) 
  • Strong knowledge of front-end web languages (HTML, CSS, JavaScript, TypeScript)   
  • Exposure to server-side web technologies (Node, Java, Spring)   
  • Experience with JavaScript/Typescript testing frameworks (Mocha, Jest, Enzyme, etc.)  
  • Strong written and interpersonal communication skills to document and share team best practices across the department.   

Our Commitment: 
We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification. 
 
Vivid Seats provides competitive compensation; bonus incentives and equity for all employees; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; remote work and snack allowances; and a variety of additional workplace perks. 

Apply Now
Senior React Native Engineer

Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation

Senior React Native Engineer
, you will build and support systems responsible for our exciting new app experience tailored just for sports fans. You will work on the latest cross-platform technology and make decisions which will directly impact product direction. Following React, front-end, and mobile development best practices, you’ll be responsible for developing frameworks that scale to the needs of other internal development teams at Vivid Seats.   
 

How your role contributes to the success of Vivid Seats:  

  • You will add senior experience and founding membership to a new team designed to iterate rapidly on solving problems for sports fans 
  • You will help define what it means to be an excellent React Native developer at Vivid Seats, and help grow a React Native community 
  • You will define and implement best-practices in design patterns, code quality, testing, and innovation to keep our commitment of always putting our customers first.  

How your role expectations will progress as a Senior React Native Engineer in the first 30, 90, and 180 days:  

30 days in 

  • Complete new hire orientation, gaining the resources you need to be successful.   
  • Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers.  
  • Acclimate to team and company norms, business objectives, and Vivid Seats values.  
  • Develop basic understanding of applications, tech stack, and development process.  

90 days in 

  • Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies.  
  • Maintain, harvest and aid internal and external relationships to achieve progress and advance objectives.  
  • Contribute to team planning, estimations, and design sessions.  

180 days in 

  • Apply methods to execute individual tasks that positively impacts the team.   
  • Play an active role in continued learnings to advance skill sets necessary for team goals.  
  • Have self-sufficiency in all applications touched by the team.    
  • Actively contributes into larger team and engineering group objectives.  
  • Produce and deliver clean, correct code that drives team and company tech goals forward.  

What You’ll Bring:  

  • 5+ years professional experience in software engineering 
  • A proven career building applications in React (React Native preferred, but not required) 
  • You've developed and shipped user-facing features using component-based UI frameworks. 
  • You’re familiar with current trends and best practices in front-end architecture, including performance, security and usability. 
  • Experience in designing, building, and testing modern web or cross-platform mobile solutions as part of an agile or cross functional team 
  • Experience with client-side application state libraries (Redux) 
  • Strong knowledge of front-end web languages (HTML, CSS, JavaScript, TypeScript)   
  • Exposure to server-side web technologies (Node, Java, Spring)   
  • Experience with JavaScript/Typescript testing frameworks (Mocha, Jest, Enzyme, etc.)  
  • Strong written and interpersonal communication skills to document and share team best practices across the department.   

Our Commitment: 
We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification. 
 

Vivid Seats provides competitive compensation; bonus incentives and equity for all employees; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; remote work and snack allowances; and a variety of additional workplace perks. 

Apply Now
Senior Software Engineer
This position is open to fully-remote candidates who can work from anywhere in the United States and Canada. Candidates also have the option to work from one of our office locations in Chicago or Toronto.

Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation.

The Opportunity:
As a Senior Engineer you’ll make highly visible enhancements to our platform by maintaining and building new features across our Core Java applications. Our teams work with a variety of applications that enable our ability to sell tickets, manage inventory, support our internal users, and provide a great customer experience from the website to the box office.

How your role contributes to the success of Vivid Seats:  
  • Help set the direction of the design and development of the backend systems powering our B2C Marketplace.  
  • Develop innovative solutions that give Vivid Seats a competitive advantage, mentor engineers, encourage team members, and champion technology improvements for your delivery team. 
  • Work cross functionally in Agile development teams that deploy to AWS production environments on demand, multiple times a day.  
  • Tackle some of the most difficult challenges scaling an e-commerce marketplace by developing creative algorithms and features that maximize value and efficiency across the organization.  
  • Partner with a team of Product Owners, Quality Engineers, and Engineers to deliver exceptional software, showcasing your work at the end each work cycle.  
  • Implement your expertise for best practices in design patterns, code quality, testing, and innovation to keep our commitment of always putting our customers first. 
How your role expectations will progress as a Senior Engineer in the first 30, 90, and 180 days: 

30 days in 
  • Complete new hire orientation, gaining the resources you need to be successful  
  • Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers  
  • Acclimate to team and company norms, business objectives, and Vivid Seats values 
  • Develop basic understanding of applications, tech stack, and development process. 
90 days in
  • Enhance our approaches, methods, or technologies to mitigate risks and improve efficiencies 
  • Build, maintain, and leverage internal and external relationships to achieve progress and advance objectives 
  • Apply technical learnings that align with the product roadmap to overall department and organizational goals that drive company initiatives forward. 
  • Contribute to team planning, estimations and software design sessions. 
180 days in
  • Design and implement process improvements that positively impacts the team  
  • Mentor others, playing an active role in elevating the skill sets of those you work with 
  • Guide the team's work so that it fits into the larger team and engineering group objectives. 
  • Produce and deliver clean, correct code that drives team and company tech goals forward. 
  • Improve efficiency in core systems and applications managed by the team and contribute to engineering group objectives. 
What You’ll Bring:  
  • A proven career developing Web based, Distributed and Multi-Tier architecture using Java/J2EE or other major platforms (Python, Scala, Clojure, etc.)  
  • Experience designing, building and testing web services and APIs.  
  • Strong knowledge of Spring, REST, Service Oriented Architecture, OAuth, Basic Authentication and PCI.  
  • Ability to translate complex technical concepts into high-level designs and act as a subject matter expert in software design, architecture, implementation, deployment and support across our full platform.  
  • Proficient in SQL and relational database modeling.
  • Familiarity with modern front-end technologies such as JavaScript and Single Page Application Frameworks and their interactions with APIs. 
Our Commitment:

We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.

Vivid Seats provides competitive compensation; bonus incentives and equity for all employees; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; remote work and snack allowances; and a variety of additional workplace perks. Apply Now
Senior Software Engineer
This position is open to fully-remote candidates who can work from anywhere in the United States and Canada. Candidates also have the option to work from one of our office locations in Chicago or Toronto.

Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation.

The Opportunity:
As a Senior Engineer you’ll make highly visible enhancements to our platform by maintaining and building new features across our Core Java applications. Our teams work with a variety of applications that enable our ability to sell tickets, manage inventory, support our internal users, and provide a great customer experience from the website to the box office.

How your role contributes to the success of Vivid Seats:  
  • Help set the direction of the design and development of the backend systems powering our B2C Marketplace.  
  • Develop innovative solutions that give Vivid Seats a competitive advantage, mentor engineers, encourage team members, and champion technology improvements for your delivery team. 
  • Work cross functionally in Agile development teams that deploy to AWS production environments on demand, multiple times a day.  
  • Tackle some of the most difficult challenges scaling an e-commerce marketplace by developing creative algorithms and features that maximize value and efficiency across the organization.  
  • Partner with a team of Product Owners, Quality Engineers, and Engineers to deliver exceptional software, showcasing your work at the end each work cycle.  
  • Implement your expertise for best practices in design patterns, code quality, testing, and innovation to keep our commitment of always putting our customers first. 
How your role expectations will progress as a Senior Engineer in the first 30, 90, and 180 days: 

30 days in 
  • Complete new hire orientation, gaining the resources you need to be successful  
  • Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers  
  • Acclimate to team and company norms, business objectives, and Vivid Seats values 
  • Develop basic understanding of applications, tech stack, and development process. 
90 days in
  • Enhance our approaches, methods, or technologies to mitigate risks and improve efficiencies 
  • Build, maintain, and leverage internal and external relationships to achieve progress and advance objectives 
  • Apply technical learnings that align with the product roadmap to overall department and organizational goals that drive company initiatives forward. 
  • Contribute to team planning, estimations and software design sessions. 
180 days in
  • Design and implement process improvements that positively impacts the team  
  • Mentor others, playing an active role in elevating the skill sets of those you work with 
  • Guide the team's work so that it fits into the larger team and engineering group objectives. 
  • Produce and deliver clean, correct code that drives team and company tech goals forward. 
  • Improve efficiency in core systems and applications managed by the team and contribute to engineering group objectives. 
What You’ll Bring:  
  • A proven career developing Web based, Distributed and Multi-Tier architecture using Java/J2EE or other major platforms (Python, Scala, Clojure, etc.)  
  • Experience designing, building and testing web services and APIs.  
  • Strong knowledge of Spring, REST, Service Oriented Architecture, OAuth, Basic Authentication and PCI.  
  • Ability to translate complex technical concepts into high-level designs and act as a subject matter expert in software design, architecture, implementation, deployment and support across our full platform.  
  • Proficient in SQL and relational database modeling.
  • Familiarity with modern front-end technologies such as JavaScript and Single Page Application Frameworks and their interactions with APIs. 
Our Commitment:

We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.

Vivid Seats provides competitive compensation; bonus incentives and equity for all employees; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; remote work and snack allowances; and a variety of additional workplace perks. Apply Now
Software Engineer
This position is open to fully-remote candidates who can work from anywhere in the United States and Canada. Candidates also have the option to work from one of our office locations in Chicago or Toronto.

Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation.

The Opportunity: 
As a Software Engineer you’ll make highly visible enhancements to our platform by maintaining and building new features across our Core Java applications. Our teams work with a variety of applications that enable our ability to sell tickets, manage inventory, support our internal users, and provide a great customer experience from the website to the box office.

How your role contributes to the success of Vivid Seats:  
  • Help set the direction of the design and development of the backend systems powering our B2C Marketplace.  
  • Develop innovative solutions that give Vivid Seats a competitive advantage, encourage team members, and champion technology improvements for your delivery team. 
  • Work cross functionally in Agile development teams that deploy to AWS production environments on demand, multiple times a day.  
  • Tackle some of the most difficult challenges scaling an e-commerce marketplace by developing creative algorithms and features that maximize value and efficiency across the organization.  
  • Partner with a team of Product Owners, Quality Engineers, and Engineers to deliver exceptional software, showcasing your work at the end each work cycle.  
  • Implement your expertise for best practices in design patterns, code quality, testing, and innovation to keep our commitment of always putting our customers first. 
How your role expectations will progress as a Software Engineer II in the first 30, 90, and 180 days: 

30 days in
  • Complete new hire orientation, gaining the resources you need to be successful.  
  • Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers.  
  • Acclimate to team and company norms, business objectives, and Vivid Seats values. 
  • Develop basic understanding of applications, tech stack, and development process. 
90 days in
  • Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies. 
  • Maintain, harvest and aid internal and external relationships to achieve progress and advance objectives. 
  • Contribute to team planning, estimations, and design sessions. 
  • Delivery of stable and scalable front-end code for our inhouse marketing platform.  
180 days in
  • Apply methods to execute individual tasks that positively impacts the team.  
  • Play an active role in continued learnings to advance skill sets necessary for team goals. 
  • Have self-sufficiency in all applications touched by the team.   
  • Actively contributes into larger team and engineering group objectives. 
  • Produce and deliver clean, correct code that drives team and company tech goals forward. 
What You’ll Bring:  
  • 3+ years developing Web based, Distributed and Multi-Tier architecture using Java/J2EE or other major platforms (Python, Scala, Clojure, etc.)  
  • Experience designing, building and testing web services and APIs.  
  • Strong knowledge of Spring, REST, Service Oriented Architecture, OAuth, Basic Authentication and PCI.  
  • Ability to translate complex technical concepts into high-level designs and act as a subject matter expert in software design, architecture, implementation, deployment and support across our full platform.  
  • Proficient in SQL and relational database modeling.
  • Familiarity with modern front-end technologies such as JavaScript and Single Page Application Frameworks and their interactions with APIs.
Our Commitment:

We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.

Vivid Seats provides competitive compensation; bonus incentives and equity for all employees; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; remote work and snack allowances; and a variety of additional workplace perks.

We strongly encourage all interested applicants to apply to our open roles regardless of how many qualifications they meet.  Most of our posted positions have a degree of flexibility in the stated requirements.


 #LI-MM1


Apply Now
Software Engineer
This position is open to fully-remote candidates who can work from anywhere in the United States and Canada. Candidates also have the option to work from one of our office locations in Chicago or Toronto.

Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation.

The Opportunity: 
As a Software Engineer II you’ll make highly visible enhancements to our platform by maintaining and building new features across our Core Java applications. Our teams work with a variety of applications that enable our ability to sell tickets, manage inventory, support our internal users, and provide a great customer experience from the website to the box office.

How your role contributes to the success of Vivid Seats:  
  • Help set the direction of the design and development of the backend systems powering our B2C Marketplace.  
  • Develop innovative solutions that give Vivid Seats a competitive advantage, encourage team members, and champion technology improvements for your delivery team. 
  • Work cross functionally in Agile development teams that deploy to AWS production environments on demand, multiple times a day.  
  • Tackle some of the most difficult challenges scaling an e-commerce marketplace by developing creative algorithms and features that maximize value and efficiency across the organization.  
  • Partner with a team of Product Owners, Quality Engineers, and Engineers to deliver exceptional software, showcasing your work at the end each work cycle.  
  • Implement your expertise for best practices in design patterns, code quality, testing, and innovation to keep our commitment of always putting our customers first. 
How your role expectations will progress as a Software Engineer II in the first 30, 90, and 180 days: 

30 days in
  • Complete new hire orientation, gaining the resources you need to be successful.  
  • Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers.  
  • Acclimate to team and company norms, business objectives, and Vivid Seats values. 
  • Develop basic understanding of applications, tech stack, and development process. 
90 days in
  • Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies. 
  • Maintain, harvest and aid internal and external relationships to achieve progress and advance objectives. 
  • Contribute to team planning, estimations, and design sessions. 
  • Delivery of stable and scalable front-end code for our inhouse marketing platform.  
180 days in
  • Apply methods to execute individual tasks that positively impacts the team.  
  • Play an active role in continued learnings to advance skill sets necessary for team goals. 
  • Have self-sufficiency in all applications touched by the team.   
  • Actively contributes into larger team and engineering group objectives. 
  • Produce and deliver clean, correct code that drives team and company tech goals forward. 
What You’ll Bring:  
  • A proven career developing Web based, Distributed and Multi-Tier architecture using Java/J2EE or other major platforms (Python, Scala, Clojure, etc.)  
  • Experience designing, building and testing web services and APIs.  
  • Strong knowledge of Spring, REST, Service Oriented Architecture, OAuth, Basic Authentication and PCI.  
  • Ability to translate complex technical concepts into high-level designs and act as a subject matter expert in software design, architecture, implementation, deployment and support across our full platform.  
  • Proficient in SQL and relational database modeling.
  • Familiarity with modern front-end technologies such as JavaScript and Single Page Application Frameworks and their interactions with APIs.
Our Commitment:

We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.

Vivid Seats provides competitive compensation; bonus incentives and equity for all employees; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; remote work and snack allowances; and a variety of additional workplace perks.

We strongly encourage all interested applicants to apply to our open roles regardless of how many qualifications they meet.  Most of our posted positions have a degree of flexibility in the stated requirements. Apply Now
Software Engineer
Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation.

The Opportunity: 
As a Software Engineer you’ll make highly visible enhancements to our platform by maintaining and building new features across our Core Java applications. Our teams work with a variety of applications that enable our ability to sell tickets, manage inventory, support our internal users, and provide a great customer experience from the website to the box office.

How your role contributes to the success of Vivid Seats:  
  • Help set the direction of the design and development of the backend systems powering our B2C Marketplace.  
  • Develop innovative solutions that give Vivid Seats a competitive advantage, encourage team members, and champion technology improvements for your delivery team. 
  • Work cross functionally in Agile development teams that deploy to AWS production environments on demand, multiple times a day.  
  • Tackle some of the most difficult challenges scaling an e-commerce marketplace by developing creative algorithms and features that maximize value and efficiency across the organization.  
  • Partner with a team of Product Owners, Quality Engineers, and Engineers to deliver exceptional software, showcasing your work at the end each work cycle.  
  • Implement your expertise for best practices in design patterns, code quality, testing, and innovation to keep our commitment of always putting our customers first. 
How your role expectations will progress as a Software Engineer II in the first 30, 90, and 180 days: 

30 days in
  • Complete new hire orientation, gaining the resources you need to be successful.  
  • Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers.  
  • Acclimate to team and company norms, business objectives, and Vivid Seats values. 
  • Develop basic understanding of applications, tech stack, and development process. 
90 days in
  • Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies. 
  • Maintain, harvest and aid internal and external relationships to achieve progress and advance objectives. 
  • Contribute to team planning, estimations, and design sessions. 
  • Delivery of stable and scalable front-end code for our inhouse marketing platform.  
180 days in
  • Apply methods to execute individual tasks that positively impacts the team.  
  • Play an active role in continued learnings to advance skill sets necessary for team goals. 
  • Have self-sufficiency in all applications touched by the team.   
  • Actively contributes into larger team and engineering group objectives. 
  • Produce and deliver clean, correct code that drives team and company tech goals forward. 
What You’ll Bring:  
  • A proven career developing Web based, Distributed and Multi-Tier architecture using Java/J2EE or other major platforms (Python, Scala, Clojure, etc.)  
  • Experience designing, building and testing web services and APIs.  
  • Strong knowledge of Spring, REST, Service Oriented Architecture, OAuth, Basic Authentication and PCI.  
  • Ability to translate complex technical concepts into high-level designs and act as a subject matter expert in software design, architecture, implementation, deployment and support across our full platform.  
  • Proficient in SQL and relational database modeling.
  • Familiarity with modern front-end technologies such as JavaScript and Single Page Application Frameworks and their interactions with APIs.
Our Commitment:

We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.

Vivid Seats provides competitive compensation; bonus incentives and equity for all employees; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; remote work and snack allowances; and a variety of additional workplace perks.

We strongly encourage all interested applicants to apply to our open roles regardless of how many qualifications they meet.  Most of our posted positions have a degree of flexibility in the stated requirements. Apply Now
Software Engineer
Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation.

The Opportunity: 
As a Software Engineer you’ll make highly visible enhancements to our platform by maintaining and building new features across our Core Java applications. Our teams work with a variety of applications that enable our ability to sell tickets, manage inventory, support our internal users, and provide a great customer experience from the website to the box office.

How your role contributes to the success of Vivid Seats:  
  • Help set the direction of the design and development of the backend systems powering our B2C Marketplace.  
  • Develop innovative solutions that give Vivid Seats a competitive advantage, encourage team members, and champion technology improvements for your delivery team. 
  • Work cross functionally in Agile development teams that deploy to AWS production environments on demand, multiple times a day.  
  • Tackle some of the most difficult challenges scaling an e-commerce marketplace by developing creative algorithms and features that maximize value and efficiency across the organization.  
  • Partner with a team of Product Owners, Quality Engineers, and Engineers to deliver exceptional software, showcasing your work at the end each work cycle.  
  • Implement your expertise for best practices in design patterns, code quality, testing, and innovation to keep our commitment of always putting our customers first. 
How your role expectations will progress as a Software Engineer II in the first 30, 90, and 180 days: 

30 days in
  • Complete new hire orientation, gaining the resources you need to be successful.  
  • Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers.  
  • Acclimate to team and company norms, business objectives, and Vivid Seats values. 
  • Develop basic understanding of applications, tech stack, and development process. 
90 days in
  • Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies. 
  • Maintain, harvest and aid internal and external relationships to achieve progress and advance objectives. 
  • Contribute to team planning, estimations, and design sessions. 
  • Delivery of stable and scalable front-end code for our inhouse marketing platform.  
180 days in
  • Apply methods to execute individual tasks that positively impacts the team.  
  • Play an active role in continued learnings to advance skill sets necessary for team goals. 
  • Have self-sufficiency in all applications touched by the team.   
  • Actively contributes into larger team and engineering group objectives. 
  • Produce and deliver clean, correct code that drives team and company tech goals forward. 
What You’ll Bring:  
  • 3+ years developing Web based, Distributed and Multi-Tier architecture using Java/J2EE or other major platforms (Python, Scala, Clojure, etc.)  
  • Experience designing, building and testing web services and APIs.  
  • Strong knowledge of Spring, REST, Service Oriented Architecture, OAuth, Basic Authentication and PCI.  
  • Ability to translate complex technical concepts into high-level designs and act as a subject matter expert in software design, architecture, implementation, deployment and support across our full platform.  
  • Proficient in SQL and relational database modeling.
  • Familiarity with modern front-end technologies such as JavaScript and Single Page Application Frameworks and their interactions with APIs.
Our Commitment:

We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.

Vivid Seats provides competitive compensation; bonus incentives and equity for all employees; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; remote work and snack allowances; and a variety of additional workplace perks.

We strongly encourage all interested applicants to apply to our open roles regardless of how many qualifications they meet.  Most of our posted positions have a degree of flexibility in the stated requirements.

 #LI-MM1

Apply Now
Software Engineering Manager (B2C Web)

Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation  
   
The Opportunity:   
We are looking for an experienced and innovative engineering leader for our B2C Engineering team who is passionate about and has experience building web applications. At Vivid Seats, you will have the opportunity to rapidly change the face of the secondary ticket marketplace industry. You will be building out technology solutions that enable a world class user experience across the Vivid Seats platform. In addition to leading the team in day-to-day execution, you will play a role in hiring new engineers as well as carrying out performance management, coaching, and delivering feedback.  

How your role contributes to the success of Vivid Seats:   

  • Lead a team to excellence in execution to deliver quality projects on time. 
  • Help grow and manage our Web Development Strategy 
  • Partner with business stakeholders, product owners, design, and data teams in a high velocity software engineering environment to define and bring new capabilities to market. 
  • Participate in the Design and architecture to drive technical innovations 
  • Develop and coach engineers while participating in hiring initiatives to attract new talent 
  • Effectively communicate team’s work to leadership regularly 
  • Lead complex initiatives and act as the technical subject matter expert in software design, architecture, implementation, deployment, and support for all software development in a fast-paced Agile environment. 

How your role expectations will progress in the first 30, 90, and 180 days:   
30 days in  

  • Complete new hire orientation, gaining the resources you need to be successful.    
  • Learn how ticket marketplaces operate and how you will contribute to providing great experiences for our customers.   
  • Acclimate yourself with team and company norms, business objectives, and Vivid Seats values.   
  • Develop basic understanding of applications, tech stack, and development process.   

90 days in  

  • Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies.   
  • Maintain, harvest and aid internal and external relationships to achieve progress and advance objectives.   
  • Contribute to team planning, estimations, and design sessions.   
  • Delivery of stable and scalable front-end code for our in-house marketing platform.    

180 days in  

  • Apply methods to execute individual tasks that positively impact the team.    
  • Play an active role in continued learnings to advance skill sets necessary for team goals.   
  • Have self-sufficiency in all applications touched by the team.     
  • Actively contributes into larger team and engineering group objectives.   
  • Produce and deliver clean, correct code that drives team and company tech goals forward.  

 What You will Bring:    

  • A customer first attitude with 8+ years of technical experience working in software engineering preferably with modern languages and frameworks such as React, Vue, Angular. 
  • 3+ years of experience providing technical leadership in a fast-paced Agile environment where you have led high performance teams and provided technical direction related to the growth and development of products. 
  • A proven track record of delivering solutions to the market. 
  • Strong Experience with HTML, CSS, Web APIs,  
  • Experience with SQL (MySQL or related)  
  • A passion for programming and solving problems with code 
  • A love for technology, and a strong curiosity for new tools to solve real problems 
  • Excellent communication and teamwork skills 
  • Self-Starter with strong work ethic, superior attention to detail 

 Bonus Points if you have: 

  • Experience utilizing Object Oriented back-end languages/ technologies such as Java, Groovy, .NET, Scala, Python, etc.  
  • Experience leading remote teams 

Our Commitment:  
We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.  
   
Vivid Seats provides competitive compensation; bonus incentives and equity for all employees; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; remote work and snack allowances; and a variety of additional workplace perks.   

 #LI-MM1

Apply Now
Software Engineering Manager (Services)

Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. We believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation

The Opportunity: We are looking for an experienced and innovative engineering leader for our Services Engineering team who is passionate about and has experience building service oriented applications. At Vivid Seats, you will have the opportunity to rapidly change the face of the secondary ticket marketplace industry. You will be building out technology solutions that enable a world class user experience across the Vivid Seats platform. In addition to leading the team in day-to-day execution, you will play a role in hiring new engineers as well as carrying out performance management, coaching, and delivering feedback.

How your role contributes to the success of Vivid Seats:

  • Lead a team to excellence in execution to deliver quality projects on time.
  • Help grow and modernize our application service layer.
  • Build upon our emerging microservice reference architecture to deploy highly scalable services for B2B, B2C, and other consumer applications.
  • Partner with business stakeholders, product owners, design, and data teams in a high velocity software engineering environment to define and bring new capabilities to market.
  • Participate in the Design and architecture to drive technical innovations · While this position does not require hands-on coding, it will require technical skills and experience in cloud-native engineering, Java, Rest APIs, and service-oriented design patterns.
  • Develop and coach engineers while participating in hiring initiatives to attract new talent.
  • Effectively communicate team’s work to leadership regularly.
  • Lead complex initiatives and act as the technical subject matter expert in software design, architecture, implementation, deployment, and support for all software development in a fast-paced Agile environment.

How your role expectations will progress in the first 30, 90, and 180 days:

30 days in

  • Complete new hire orientation, gaining the resources you need to be successful.
  • Meet your team to understand their motivations, areas of focus, and immediate support areas. Learn how ticket marketplaces operate and how you will contribute to providing great experiences for our customers.
  • Acclimate yourself with team and company norms, business objectives, and Vivid Seats values.
  • Develop basic understanding of applications, tech stack, and development process.

90 days in

  • Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies.
  • Adapt your communication style and management methods to meet the unique needs of the individuals you manage.
  • Maintain, harvest and aid internal and external relationships to achieve progress and advance objectives.
  • Contribute to team planning, estimations, and design sessions.
  • Delivery of stable and scalable front-end code for our in-house marketing platform.

180 days in

  • Apply methods to execute individual tasks that positively impact the team.
  • Play an active role in continued learnings to advance skill sets necessary for team goals.
  • Have self-sufficiency in all applications touched by the team.
  • Actively contribute to larger team and engineering group objectives.
  • Produce and deliver clean, correct code that drives team and company tech goals forward.

What You will Bring:

  • A customer first attitude with 8+ years of technical experience working in software engineering preferably with modern languages and frameworks such as Spring Boot, Java, Python, or Event Driven systems.
  • Experience providing technical leadership in a fast-paced Agile environment where you have led high performance teams and provided technical direction related to the growth and development of products.
  • Project and program management experience delivering high-quality software solutions that met or exceeded both functional and non-functional specifications.
  • Knowledge and expertise in all aspects of software engineering with the ability to assess and make improvements that positively affect software quality.
  • A proven track record of delivering solutions to the market.
  • Familiarity with application observability and cloud monitoring tools such as Datadog.
  • Strong Experience with Java, Spring Framework, SOA, AWS
  • Experience with SQL (MySQL or related).
  • A passion for software engineering and solving problems with code.
  • A love for technology, and a strong curiosity for new tools to solve real problems.
  • Excellent communication and teamwork skills.
  • Self-Starter mentality with a strong work ethic and superior attention to detail.
Our Commitment: We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification. Vivid Seats provides competitive compensation; bonus incentives and equity for all employees; PTO; mental health days; medical, dental, and vision insurance; monthly credits and discounts for attending live events; work and snack allowances; and a variety of additional workplace perks.

 #LI-MM1

Apply Now
Software Engineering Manager - Mobile (B2C)

Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation 
 
The Opportunity:  
We are looking for an experienced and innovative engineering leader for our B2C Engineering team who is passionate about and has experience building mobile applications. At Vivid Seats, you will have the opportunity to rapidly change the face of the secondary ticket marketplace industry. You will be building out technology solutions that enable a world class user experience across the Vivid Seats platform. In addition to leading the team in day-to-day execution, you will play a role in hiring new engineers as well as carrying out performance management, coaching, and delivering feedback. 

 How your role contributes to the success of Vivid Seats:  

  • Lead a team to excellence in execution to deliver quality projects on-time.
  • Help grow and manage our Mobile Development Strategy
  • Partner with business stakeholders, product owners, design and data teams in a high velocity software engineering environment to define and bring new capabilities to market.
  • Participate in the Design and architecture to drive technical innovations
  • Develop and coach engineers while participating in hiring initiatives to attract new talent
  • Effectively communicate team’s work to leadership regularly
  • Lead complex initiatives and act as the technical subject matter expert in software design, architecture, implementation, deployment, and support for all software development in a fast-paced Agile environment.

 

How your role expectations will progress as an Engineering Manager in the first 30, 90, and 180 days:  

30 days in 

  • Complete new hire orientation, gaining the resources you need to be successful.  
  • Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers. 
  • Acclimate to team and company norms, business objectives, and Vivid Seats values. 
  • Develop basic understanding of applications, tech stack, and development process. 

 90 days in 

  • Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies. 
  • Maintain, harvest and aid internal and external relationships to achieve progress and advance objectives. 
  • Contribute to team planning, estimations, and design sessions. 
  • Delivery of stable and scalable front-end code for our in-house marketing platform.  

 180 days in 

  • Apply methods to execute individual tasks that positively impacts the team.  
  • Play an active role in continued learnings to advance skill sets necessary for team goals. 
  • Have self-sufficiency in all applications touched by the team.   
  • Actively contributes into larger team and engineering group objectives. 
  • Produce and deliver clean, correct code that drives team and company tech goals forward. 

 

 What You’ll Bring:  

  • A customer first attitude with 8+ years of technical experience working in software engineering preferably with modern languages and frameworks such as React Native, Swift and/or Kotlin.
  • 3+ years of experience providing technical leadership in a fast-paced Agile environment where you have led high performance teams and provided technical direction related to the growth and development of products.
  • Experience creating and deploying to Apple’s App Store and Google’s Play Store 
  • Strong knowledge of front-end web languages (HTML, CSS, JavaScript, TypeScript)
  • Experience with testing frameworks (Mocha, Jest, Enzyme, etc.)  
  • Experience with SQL (MySQL or related
  • A passion for programming and solving problems with code
  • A love for technology, and a strong curiosity for new tools to solve real problems
  • Excellent communication and teamwork skills
  • Self-Starter with strong work ethic, superior attention to detail

 

Bonus Points if you have:

  • Experience utilizing Object Oriented back-end languages/ technologies such as Java, Groovy, .NET, Scala, Python, etc. 
  • Experience with Node.js
  • Experience leading remote teams

 

Our Commitment: 
We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification. 
 
Vivid Seats provides competitive compensation; bonus incentives and equity for all employees; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; remote work and snack allowances; and a variety of additional workplace perks.   

 

Apply Now
Support Engineer (Partnerships)

Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation.

The Opportunity:  
As a B2B Systems Support Engineer you’ll be the on the front lines ensuring that our resale partners are getting the best possible experience from their relationship with Vivid Seats. You’ll triage incoming issues, document and escalate them when necessary, fix bugs and complete quality-of-life feature requests, and work closely with the product team to maintain and enhance our white-label and API products for resellers.

This role is ideal for applicants who are looking to get their first experience as a software engineer or get a foot in the door in the industry – consider it an apprenticeship. If you have just recently finished a boot camp, or are self-taught and looking to get your start, this will be a great opportunity to get into the industry, work with experienced engineering teams, and get exposed to the tools and processes that will help you be a successful software engineer.

At Vivid Seats, we love to promote internally and develop our employees, and we are looking to build our support engineers into product engineers working full time on developing and enhancing our industry-leading products and services. You will receive personal attention from the engineering staff and management team to ensure that you are getting the necessary exposure to succeed and grow.


How your role contributes to the success of Vivid Seats:   

  • Delight our customers by maintaining a high level of customer service and resolving their bugs quickly and effectively. 
  • Keep the product team focused and effective by triaging and then either escalating or fixing customer-reported bugs and issues in production. 
  • Collaborate with our QE team to help them ensure our released software is high quality and reliable. 
  • Provide engineering support when we roll out new customers on our platforms and ensure they have a great launch experience. 

How your role expectations  will progress as a Support Engineer in the first  30, 90, and 180  days: 

30 days in:  

  • Complete new hire orientation, gaining the resources you need to be successful   
  • Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers.   
  • Acclimate to team and company norms, business objectives, and Vivid Seats values.  
  • Develop basic understanding of applications, tech stack, and development process.  

90 days in:  

  • Independently respond to support tickets leveraging your understanding of our products and know when and how to escalate issues to the product engineering team. 
  • Fix urgent bugs in a timely fashion and feel comfortable releasing them to production. 
  • Write, maintain, and update customer-facing documentation 
  • Build, maintain, and leverage internal and external relationships to achieve progress and advance objectives.  
  • Contribute to team planning, estimations, and software design sessions. 
  • Engage in code review to learn from other engineers’ work. 

180 days in:  

  • Comfort with and deep knowledge of the systems you are responsible for supporting. 
  • Develop customer-requested quality of life features in addition to bugfixes. 
  • Be largely independent as an engineer, leaning on your peers to help you understand new processes and systems but capable of completing tickets independently and contributing to other teams’ code review. 
  • Give at least one technical talk on a topic that excites you to the whole team – teaching is the best way to learn! 

What You’ll Bring:   

  • A passion for problem solving and a desire to learn and grow as a person and a professional. 
  • Pride in the quality of what you do, with the understanding that no matter how good you get there is always room for growth. 
  • Openness to new experiences and challenges and the attitude that you can accomplish anything if you try. 
  • The ability to ask smart questions, actively seek help and growth opportunities, and share responsibility for your professional development. 
  • Some experience in building software – either a boot camp, or a history of independent learning – that you can lean on to get you started. 
  • A cool story about yourself to introduce yourself to the team with. 

Our Commitment:  
We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.  

Vivid Seats provides competitive compensation; bonus incentives; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; remote work and snack allowances; and a variety of additional workplace perks. 

Apply Now
Human Resources
HR Business Partner

Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation.

The Opportunity:  

As the HR Business Partner, you will be responsible for supporting human resources responsibilities for our Customer Experience business functions that span across Dallas, TX and Chicago, IL as well as support general People Team needs at Vivid Seats. You’ll provide high touch HR service to our quickly growing Customer Experience department directly supporting employees and first line managers of the business. As our Dallas, TX location is being built for growth, you will be a key player in understanding talent needs and act as a trusted partner to our Customer Experience managers to make recommendations that improve performance, retention, engagement, and the overall employee experience.

How your role contributes to the success of Vivid Seats:

  • Provide HR support for our quickly growing Customer Experience departments including employee relations, performance management, leave of absences, and HR policies and programs.
  • Manage onboarding program for all Dallas location new hires.
  • Identify, investigate, and resolve issues of employee concern or conflict in an appropriate and timely manner with support from HR leadership.
  • Conduct exit interviews, analyze data, and make recommendations for corrective action and continuous improvement.
  • Be a trusted resource for employees and first line managers on all HR related matters.
  • Support talent review cycles including calibration sessions and compensation recommendations in partnership with HR leadership.
  • Assist with management and coordination of separation process.
  • Support larger HR initiatives including performance management, employee recognition, and employee development.
  • Partner with internal People Team departments on talent development and staffing strategy.

How your role expectations will progress as a HR Generalist in the first 30, 90, and 180 days:

30 days in

  • Acclimate to Vivid Seats’ values and organizational goals to understand how your department drives initiatives forward.
  • Understand your role contributions and the needs of your stakeholders that rely on your deliverables to bring business objectives to life.
  • Learn current HR practices, policies, and active projects that support Customer Experience departments and the People Team.
  • Get to know your business leaders and begin to understand their talent/priorities.

90 days in

  • Develop and lead initiatives for your team that enhance process, drive innovation, and build on Vivid Seats values.
  • Be knowledgeable in HR practices and policies to support employee and manager needs that arise.
  • Identify immediate needs within dedicated business functions, acting swiftly and confidentially to support them with partnership from HR leadership.
  • Assist in supporting hiring efforts to help Customer Experience departments scale to staffing targets.

180 days in 

  • Monitor and evolve team deliverables, goals, and overall performance to ensure alignment with broader initiatives of your department and the organization.
  • Identify employee trends, analyze data, and propose areas for improvement within the Operations employee group.
  • Act as first point of contact for employees and first line management.
  • Support HR projects and initiatives for Customer Experience departments and the greater People Team.

What You’ll Bring:

  • Proven experience in a HRBP position with a deep understanding of employee relations and performance management processes.
  • Passion for people, culture, process improvement, and providing high touch experiences.
  • Intrinsically curious with a knack for solving problems of differing degrees of difficulty.
  • Highly organized with strong prioritization ability and great communication skills.
  • Attention to detail and high level of accuracy.
  • Knowledge of labor laws and HR compliance.
  • Bachelor’s Degree in Human Resources related field or equivalent experience.

Our Commitment:
We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification. 

Vivid Seats provides competitive compensation; bonus incentives; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; and a variety of additional workplace perks.

Apply Now
Sr. HR Business Partner - Technology

Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation.

The Opportunity:  

As the Sr. HR Business Partner, you will be responsible for supporting human resources responsibilities for our technology, product, and business strategy business functions that span across hub locations of Chicago, IL and Toronto, ON, as well a remote employee population. You’ll partner with department leaders and the broader People Team to understand organization friction points, strategize solutions, and implement people focused initiatives that support and level up our talent. 

How your role contributes to the success of Vivid Seats:

  • Provide HR guidance and support for our technology, product, and business strategy departments including management coaching, employee relations, performance management, compensation, leave of absences, and HR policies and programs.
  • In partnership with the Director, Talent, identify, strategize, and implement high impact programs with measurable results.
  • Influence business leaders on talent decisions to ensure they align to company strategy, culture, and values.
  • Be a trusted resource for employees and management on all HR related matters.
  • Facilitate and lead talent review cycles including calibration sessions and compensation recommendations.
  • Conduct stay and exit interviews, analyze data, and make recommendations for corrective action and continuous improvement.
  • Support larger HR initiatives including performance management, compensation planning, and employee development.
  • Identify, investigate, and resolve issues of employee concern or conflict in an appropriate and timely manner.
  • Partner with internal People Team departments on talent development and staffing strategy.

How your role expectations will progress as a Sr. HR Business Partner in the first 30, 90, and 180 days:

30 days in

  • Acclimate to Vivid Seats’ values and organizational goals to understand how your department drives initiatives forward.
  • Understand your role contributions and the needs of your stakeholders that rely on your deliverables to bring business objectives to life.
  • Learn stakeholder dynamics, HR practices, policies, and current projects that support your technology, product, and business strategy departments.
  • Get to know your business leaders and begin to understand their talent/business priorities.

90 days in

  • Develop and lead initiatives for your stakeholders that enhance process, drive innovation, and build on Vivid Seats values.
  • Be knowledgeable in Vivid Seats HR practices and policies to support employee and manager needs that arise.
  • Identify immediate needs within dedicated business functions, acting swiftly and confidentially to support them.
  • Conduct stay interviews with top talent to understand their perspective, aspirations, and needs to recommend retention plans. 

180 days in 

  • Monitor and evolve deliverables, goals, and overall performance to ensure alignment with broader initiatives of the People Team and the organization.
  • Identify employee trends, analyze data, and propose areas for improvement, scaling initiatives that apply to the broader organization.
  • Act as trusted HR partner for any employees and management needs.
  • Lead HR projects and initiatives, acting as a strategic advisor to the teams and leaders you support.
  • Partner with, coach, or support People Team members on various talent acquisition, compensation, talent development, or people operations objectives.

What You’ll Bring:

  • Proven experience in a strategic HRBP position with a deep understanding of employee relations, performance management, and stakeholder influence.
  • Passion for people, culture, process improvement, and providing best in class experiences.
  • Intrinsically curious with a knack for solving problems of differing degrees of difficulty.
  • Ability to think strategically while executing tactically, turning ideas into plans that can be implemented and measured.
  • Highly organized with strong prioritization ability, great communication skills, and attention to the details.
  • Knowledge of labor laws and HR compliance.
  • Bachelor’s Degree in Human Resources related field or equivalent experience.  

Our Commitment:

We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification. 

Vivid Seats provides competitive compensation; bonus incentives; equity; FLEX/Generous PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; and a variety of additional workplace perks.

Location: Chicago, IL or Toronto, ON

Apply Now
Information Technology
Lead IT Support Technician

Must be located in Chicago, Illinois

Who we are:
Vivid Seats is the largest independent online ticket marketplace, sending tens of millions of fans to live events. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation.

The Opportunity: 

As a Lead IT Support Technician at Vivid Seats, you will utilize industry-leading technology to optimize the operational efficiency of our IT Support team. Through thoughtful trend analysis, your leadership will help identify root issues and architect solutions to reduce workloads.  Additionally, you’ll work alongside the IT Support Manager to prioritize, break down and coordinate large company initiatives. Your contributions will directly impact the success of our team and promote our image to the company.

How your role contributes to the success of Vivid Seats:

  • Promote productivity by identifying and implementing solutions to technical obstacles.
  • Procure equipment to enable the success of our customers.
  • Assist with the testing, adoption and rollout of new technology.
  • Optimize our strategies and processes through team collaboration and mentorship.
  • Contribute to our knowledgebase via documentation.
  • Ensure that our support queue is being addressed in a timely manner.
  • Act as a backup escalation point for the IT Support Manager.
  • Assist with requests from executives and senior leadership members.

How your role expectations will progress as a Lead IT Support Technician in the first 30, 90, and 180 days:

30 days in

  • Complete new hire orientation, gaining the resources you need to be successful.
  • Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers.
  • Acclimate to team and company norms, business objectives, and Vivid Seats values.
  • Learn to navigate common tools and procedures.
  • Establish avenues of support and learn when and where to seek guidance.
  • Become familiar with team objectives and how they contribute to company goals.

 

90 days in

  • Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies.
  • Maintain, harvest and aid internal and external relationships to achieve progress and advance objectives.
  • Identify root causes to common problems and establish approaches.
  • Ensure that the user lifecycle process is being completed on a weekly basis.
  • Work with the IT Support Manager to breakdown and coordinate complex projects.

180 days in

  • Apply methods to execute individual tasks that positively impacts the team.
  • Play an active role in continued learnings to advance skill sets necessary for team goals.
  • Establish interdepartmental relationships through efficient communication and positive results.
  • Lead team meetings and discussions to establish action plans.
  • Introduce new policies and procedures to optimize our support impact.

What You’ll Bring:

  • A passion for technology and a drive to improve upon it.
  • A strong sense of leadership and a desire to help the team succeed.
  • The ability to break down problems and document the resolutions.
  • Strong communication skills with a friendly attitude.
  • The ability to multitask without compromising quality.
  • A strong work ethic and ability to self-govern on projects.
  • The ability to troubleshoot hardware, software and networking problems.

Our Commitment:

We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.

Vivid Seats provides competitive compensation; bonus incentives; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; remote work and snack allowances; and a variety of additional workplace perks.

Apply Now
Senior IT Support Technician

Who we are: Vivid Seats is the largest independent online ticket marketplace, sending tens of millions of fans to live events. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation.

The Opportunity: 

As a Senior IT Support Technician at Vivid Seats, you will receive hands-on experience with industry-leading technology. You will develop and grow a foundational skillset through the deployment, maintenance and support of computing endpoints. Your contributions will positively impact and promote the image of our team.

How your role contributes to the success of Vivid Seats:

  • Empower our users to succeed through the deployment of hardware and software.
  • Promote productivity by identifying and implementing solutions to technical obstacles.
  • Assist with the testing, adoption and rollout of new technology.
  • Optimize our strategies and processes through team collaboration.
  • Contribute to our knowledgebase via documentation.
  • Strengthen our relationships with other departments.
  • Maintain an effective user lifecycle through timely processing.

How your role expectations will progress as an IT Support Technician in the first 30, 90, and 180 days:

30 days in

  • Complete new hire orientation, gaining the resources you need to be successful.
  • Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers.
  • Acclimate to team and company norms, business objectives, and Vivid Seats values.
  • Learn to navigate common tools and procedures.
  • Establish avenues of support and learn when and where to seek guidance.
  • Demonstrate an understanding of security principles and data compliance.
  • Proactively take on support tickets, establish and document resolutions.

 

90 days in

  • Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies.
  • Maintain, harvest and aid internal and external relationships to achieve progress and advance objectives.
  • Become familiar with identifying common problems and applying appropriate solutions.
  • Assist with the user lifecycle process, perform onboarding IT trainings.
  • Understand the basics of system administration for a variety of tools.

180 days in

  • Apply methods to execute individual tasks that positively impacts the team.
  • Play an active role in continued learnings to advance skill sets necessary for team goals.
  • Establish interdepartmental relationships through efficient communication and positive results.
  • Recognize trends in our environment and discuss them with the team.
  • Suggest improvements to shape new policies and procedures.
  • Become a resource for the team and help lead by example.
  • Effectively balance larger initiatives with operational tasks.

What You’ll Bring:

  • A passion for technology and a drive to improve upon it.
  • A firm understanding of both Windows and MacOS operating systems.
  • Mac OS support experience highly encouraged
  • The ability to break down problems and document the resolutions.
  • Strong communication skills with a friendly attitude.
  • A desire to help coworkers and fellow team members succeed.
  • The ability to multitask without compromising quality.
  • A strong work ethic and ability to self-govern on projects.
  • The ability to troubleshoot hardware, software and basic networking problems.

Location: Toronto, 
Hybrid work model: in office 3 times per week 

Our Commitment:

We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.

Vivid Seats provides competitive compensation; bonus incentives; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; remote work and snack allowances; and a variety of additional workplace perks.

Apply Now
Legal
Policy Specialist

Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation. 
 
The Opportunity:   

As a Policy Specialist, you will help tell Vivid Seats’ story to media, policy, and community stakeholders; highlighting our company’s impact on the startup economy, fan experience, and broader community. 

The ideal candidate will be passionate about Vivid Seats and live events, and understand the media, policy, and community ecosystem. Ideally, you have communications experience and an ability to drive projects from conception to execution.  

This role will report to the Senior Director of Public Policy. You’ll be responsible for assisting with the execution of media outreach, advocacy and awareness campaigns, publication preparation and release, public events and other communications projects. You will manage project timelines, working with the Communications team, SEO team, and other internal stakeholders to ensure smooth workflow.  

How your role contributes to the success of Vivid Seats:  

  • We are in the process of increasing our efforts to communicate and share our public policy messaging, and this increased engagement will need more support for Vivid Seats to highlight our growing business in Washington, DC, 50 states, and Canada.  
  • Further, our new brand and business expansion, our efforts to be consistently nimble to tell our story with our outreach and instantly reactive.  
  • Finally, this role will work across the legal department to assist in communication to the rest of the Vivid Seats’ departments as we continue to grow as a public company.  

How your role expectations will progress as a Policy Specialist in the first 30, 90, and 180 days:  
 
30 days in 

  • Complete new hire orientation, gaining the resources you need to be successful.  
  • Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers.  
  • Acclimate to team and company norms, business objectives, and Vivid Seats values.  
  • Learn the background of ticketing policy and recent history of Vivid Seats engagement 
  • Understand the industry history through background material and media. 
  • Develop external material and ensure distribution for external stakeholders. 
  • Enhance efforts for new ESG initiative 

90 days in 

  • Enhance our approaches, methods, or technologies to mitigate risks and improve efficiencies.  
  • Build, maintain, and leverage internal and external relationships to achieve progress and advance objectives.  
  • Help to develop policy campaign objectives for near and long term success. 
  • Ensure the inter-department efforts for ESG initiatives are on track and successful. 
  • Understand and evaluate the external media landscape of the industry. 

180 days in 

  • Design and implement process improvements that positively impacts the team.   
  • Mentor others, playing an active role in elevating the skill sets of those you work with.  
  • Guide the team's work so that it fits into the larger team and engineering group objectives.  
  • Report on ESG progress to internal stakeholders, including leadership and board 
  • Work across various departments to ensure policy communications align with company goals 

What You’ll Bring:  

  • Three to five years of relevant work experience; preferably at a public affairs firm, start-up, non-profit, or campaign   
  • First-rate personal, political, analytical, and organizational skills   
  • Strong media and public relations skills as well as experience interacting with members of the media   
  • Superb writing, editing, and proofreading skills   
  • An ability to translate complex information into simple, concise content and compelling stories   
  • An ability to be flexible, work effectively under pressure, balance multiple projects simultaneously and work in a fast-paced environment  
  • Experience working with principals at high levels of business and government is expected  

Our Commitment: 
We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification. 
 
Vivid Seats provides competitive compensation; bonus incentives and equity for all employees; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; remote work and snack allowances; and a variety of additional workplace perks. 

Apply Now
Marketing
CRM Analyst

Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation.

The Opportunity:   

Our team is seeking a CRM Analyst to help Vivid Seats as we transcend our role of seamless/transactional ticket provider to becoming more engaging, more personalized and driving value that keeps our customers coming back again & again. Driving repeat rate & LTV is a top company initiative, and this role will be high visibility—partnering with your operational colleagues in CRM & business analytics to realize this vision.  

The Analyst will assist across products (Vivid Seats at DFS) and focus on customer lifetime value and segmentation analysis, retention modeling, audience selection, campaign analysis and providing recommendations on upcoming testing iterations. She/he/they will also build and maintain dashboards/reports to measure CRM channel performance on an ongoing basis, as well as responding to ad hoc data requests. 

How your role contributes to the success of Vivid Seats: 

  • Creates reports including key performance metrics 
  • Utilizes the CRM and other internal teams to intake, assess, and complete analysis to support technology development drive usage of the CRM platform 
  • Serves as a primary point of contact for CRM questions and assists users with various production support issues 
  • Work with the team to expose underserviced customer segments 

How your role expectations will progress as a CRM Analyst in the first 30, 90, and 180 days: 

30 days in 

  • Complete new hire orientation, gaining the resources you need to be successful 
  • Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers 
  • Acclimate to team and company norms, business objectives, and Vivid Seats values 
  • Get familiar with existing CRM tools and data warehouse tables 

90 days in 

  • Enhance our approaches, methods, or technologies to mitigate risks and improve efficiencies 
  • Build, maintain, and leverage internal and external relationships to achieve progress and advance objectives 
  • Identify actionable customer segments that influence customer LTV and drive key business objectives 
  • Work with the team to identify and implement targeted campaigns in our CRM platform and measure the results 
  • Build out models (ex. RFM) to continue to understand our customer base & validate external models 

180 days in  

  • Design and implement process improvements that positively impacts the team  
  • Mentor others, playing an active role in elevating the skill sets of those you work with 
  • Identify and implement deeper personalization within existing campaigns that align with broader team goals and KPI’s. 

What You’ll Bring: 

  • Bachelor’s degree in a quantitative field (computer science, machine learning, operational research, statistics, mathematics, etc.) 
  • 3-5+ years of industry experience in marketing or CRM analytics preferred—experience with common CRM concepts & models (RFM, churn, BTYD, BG/NBD, machine learning etc.) 
  • Expert skills in Excel, SQL, and data reporting/visualization tools (Tableau, Looker) 
  • Experience with enterprise CDPs and data warehouses 
  • Exposure to Python is a plus 
  • Naturally curious; seeks out answers by diving deep into the data 
  • An excellent communicator who loves to share findings and actionable insights 
  • Highly motivated self-starter 
  • Flexible, adaptable, and able to work in an entrepreneurial environment 

Our Commitment: 

We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.  

Vivid Seats provides competitive compensation; bonus incentives; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; remote work and snack allowances; and a variety of additional workplace perks. 

#LI-EH1

Apply Now
Community Moderator
Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation.

The Opportunity:
Our team is looking for an enthusiastic, culturally attuned personality to join our growing Social Media team and make an immediate impact across the Vivid Seats social channels. We are looking for someone who can help further establish our presence on these platforms and be the voice of Vivid Seats social. As a community manager, you will be “in-the-weeds” of our social channels, engaging with our fans and staying up to date with the latest trends and information in the entertainment space.

How your role contributes to the success of Vivid Seats:
• Create, publish, and track posts across various social media platforms
• Utilize social listening, channel monitoring, and user engagement to understand our fans
• Assist in developing our content strategy across our social platforms
• Work across teams internally to source, ideate, and co-create original content purpose-built for social
• Constant monitoring of the social community, engaging with fans and bringing a personality to our channels
• Work with agency to assist in developing content pillars + best practices for engagement
• Availability to work nights & weekends as needed (Concerts, NFL season, etc.)

How your role expectations will progress as a Community Manager in the first 30, 90, and 180 days:

30 days in
• Complete new hire orientation, gaining the resources you need to be successful.
• Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers.
• Acclimate to team and company norms, business objectives, and Vivid Seats values.
• Complete social publishing platform training

90 days in
• Enhance our approaches, methods, or technologies to mitigate risks and improve efficiencies.
• Build, maintain, and leverage internal and external relationships to achieve progress and advance objectives.
• Become the day-to-day voice of Vivid Seats social
• Begin creating posts, tracking success and engaging with fans

180 days in
• Design and implement process improvements that positively impacts the team.
• Mentor others, playing an active role in elevating the skill sets of those you work with.
• Assist with developing content strategy and aid in implementation
• Participate in brainstorming key enhancements to Vivid Seats social and leverage new marketing/social technologies to advance our following and engagement.

What You’ll Bring:
• At least 1-2 years of relevant work experience, preferably in the entertainment space
• A strong passion for social media, entertainment, and sports
• General understanding of the ticket resale + sports gaming industry
• Extensive knowledge and mastery of social channel mechanics and best practices
• Demonstrated understanding of modern marketing (digital, CRM, experiential and social)
• Knowledge and understanding of social media publishing platforms (Hootsuite, Sprout, etc.)
• Experience in design programs like Adobe Photoshop, Illustrator, Premier is a plus
• Ability to build strong cross functional relationships and collaborate with peers constructively
• Adaptable/flexible personality who can handle the ever-changing demands of the position and work in both strategic and executional capacities

Our Commitment:
We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.

Vivid Seats provides competitive compensation; bonus incentives; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; remote work and snack allowances; and a variety of additional workplace perks. Apply Now
Consumer Communications Specialist

Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation. 

The Opportunity:   

Vivid Seats is rapidly growing following a successful IPO in 2021—and has numerous brand advantages to share: a huge selection of events, recently re-launched brand & website/app, and loyalty program that is the only one of its kind in our industry.  Our team is seeking a Communications Specialist to help tell our story to press, consumers, and other constituents to keep Vivid Seats top of mind and continue our rapid growth trajectory. 

How your role contributes to the success of Vivid Seats: 

  • Support the communications team with media monitoring, implementing a regular cadence of reporting and measurement with company and industry audits 
  • Develop media lists and proactively source new contacts, outlets and opportunities  
  • Execute consumer campaigns to drive placements that map to larger business objectives  
  • Help develop editorial calendars and propose storylines for appropriate consumer media 
  • Collaborate with the marketing team and agency partners to contribute to building and executing integrated campaigns 
  • Write, edit, and proofread communications materials including press releases, speaking opportunity abstracts, fact sheets, and webpages, etc. 
  • Help coordinate media events, launch parties, senior meetings, and other special events 

How your role expectations will progress as a Consumer Communications Specialistin the first 30, 90, and 180 days: 

30 days in 

  • Complete new hire orientation, gaining the resources you need to be successful 
  • Gain knowledge of company services, learn how ticket marketplaces operate  
  • Acclimate to team and company norms, business objectives, and Vivid Seats values 
  • Assess media landscape, identify, and provide insight into potential engagement opportunities 
  • Confidently engage with media and key stakeholders  

90 days in 

  • Enhance our approaches, methods, or technologies to mitigate risks and improve efficiencies. 
  • Build, maintain, and leverage internal and external relationships to achieve progress and advance objectives. 
  • Consistently work to drive brand awareness through earned media relations 
  • Routinely contribute to team meetings, proactively seek and share creative answers to brand needs 

180 days in  

  • Design and implement process improvements that positively impacts the team.  
  • Support achievement of the company's vision by executing communications plans that meet business objectives  
  • Operate with independence while seeking advice and support when appropriate 
  • Take initiative, and play a key role in implementation of media strategy including special event planning and media relations 

What You’ll Bring: 

  • 3-5 years of experience in a communications or public relations role, at either in-house or at an agency; technology experience a plus 
  • A strong work ethic, dependability, and a positive professional attitude 
  • A degree in Communications, Public Relations, Journalism, English, or a related field  
  • Experience using media monitoring tools like Cision, TrendKite, Signal AI, Google Alerts, MuckRack, etc.  
  • A proven track record of securing consumer placements across all forms of media.  
  • Detail-oriented with strong organizational and project management skills  
  • Experience in Microsoft office, PowerPoint and Excel  
  • A creative and thoughtful approach to work and a passion for live events  

Our Commitment: 

We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.  

Vivid Seats provides competitive compensation; bonus incentives; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; remote work and snack allowances; and a variety of additional workplace perks.

#LI-EH1
 

Apply Now
Creative & Content Director
Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation.

The Opportunity: 
Our team is seeking a Creative & Content Director to oversee an in-house team of designers/copywriters/producers who will TELL OUR STORY to the world.  The right person will be an experienced creative director/art director, with some journalistic experience in their past—and the orchestration skills of a master conductor.

Live events is an exciting, emotional category with no shortage of GREAT stories to tell!  Your team (content creation) will work with channel owners (content distribution) to intake briefs; synthesize themes into a cohesive content calendar; and deliver compelling, performant content.  If the idea of uniting people around shared experiences excites you, and you have 10+ years in creative & content marketing (5+ leading teams)—read on!

How your role contributes to the success of Vivid Seats:
  • Everyone is a fan of something. At Vivid Seats, we’re on a mission to ensure more fans are able to attend the events they love, more often.  Putting the right content in front of fans creates a better experience AND propels our business forward.
  • You will help evolve our presence from a transactional stopping point—to an ‘in the know’ companion—keeping customers & prospects engaged with our content until a spark-of-intent occurs and they place an order.
  • You’ll work with content distribution leads to define needs—and bubble up ‘themes’ into a cohesive content calendar. Your team will deliver on key overarching themes, as well as fulfilling requests for specific channels (owned, shared, earned—sometimes paid.)
  • You’ll use information to your advantage—generating ideas for data-driven content that is rigorously researched, engaging to our audience, and optimized over time.
  • You’ll bring storytelling excitement & energy—delivering a fresh stream of ideas, and pushing us to experiment with new tactics, new creative treatments, and new channels.
  • You’ll guide the composition of our content team (roughly 5-6 to start) and help us grow the function over time.
  • You’ll motivate your team to deliver content excellence everyday—through strategic guidance, creative critiques, and real-time coaching & feedback.
  • You will work with outside agencies from time to time—seeking to get the best out of a ‘hybrid’ creative model (‘fresh set of eyes’ and expansive thinking from external partners + innate brand knowledge and speed-to-market from our internal team.)
  • You’ll be a key shaper of our brand & expected to ensure consistency (visual identity, tone, voice) across all marketing channels and beyond (working closely with cross-functional partners in product & UX especially) 
How your role expectations will progress as Creative & Content Director in the first 30, 90, and 180 days:

30 days in
  • Acclimate to Vivid Seats’ values and organizational goals to understand how your department drives initiatives forward.
  • Understand your teams’ contributions and the needs of stakeholders that rely on your deliverables to bring business objectives to life.
  • Immerse in the Vivid Seats brand (recent brand refresh, visual ID/TOV, key brand messages & RTBs, current marketing campaigns.)
  • Quickly engage in hiring process to build out content team (designers, copywriters, and additional support roles.)
  • Partner with CMO, marketing leads & key brand stakeholders (UX Director) on the foundational project of developing our content pillars.
  • Draft first iteration of cross-channel content calendar.
  • Identify any tools/processes needed to achieve content team goals and implement accordingly.
90 days in
  • Develop early read on performant content, and optimize forward-looking content calendar appropriately.
  • Guide recent hires to ensure they’re set up for success: they understand the brand, are interpreting brand guidelines correctly, are prolific in their output, and are ‘raising the bar’ creatively.
  • Work with channel leads on potential expansion into new content outlets.
  • Implement regular creative reviews (“tabletops”) with cross-functional peers to ensure brand consistency; drive “lunch & learns” and other formal/informal coaching sessions with the broader organization.
180 days in
  • Monitor and evolve team deliverables, individual goals, and overall performance to ensure alignment with department initiatives and the organization while coaching your team to grow skill sets.
  • Meaningfully contribute to department roadmap exercises that balance current needs with future strategic initiatives.
What You’ll Bring:
  • Bachelor’s degree or equivalent experience
  • Background in design (art direction) with a strong portfolio of work on consumer brands–clear visual POV, and experience in design software & motion graphics
  • 10+ years in content marketing / ideal blend of agency & client-side roles
  • 5+ years leading teams of creatives
  • Some time spent in an editorial capacity, or a clearly demonstrable ‘journalistic slant’
  • Skill in creation of long-form, short-form, and real-time content
  • Clear understanding of content marketing landscape—distribution strategies & tactics
  • FLUENT understanding of digital & social channels, experience optimizing content for SEO, and publishing content on CMSs
  • Familiarity with Google Analytics, and using data sources to optimize content performance
  • Ability to quickly adapt to an established brand vis/voice, to enrich brand standards, and drive consistency across touchpoints (prior experience on a brand launch/re-brand is desired)
  • Experience in fact-paced, start-up type environment is preferred
Our Commitment:
We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.

Vivid Seats provides competitive compensation; bonus incentives; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; remote work and snack allowances; and a variety of additional workplace perks. Apply Now
Growth Marketing Lead

Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation. 

The Opportunity:   

Our team is seeking a Growth Marketing Lead to help Vivid Seats maximize existing growth channels and add new performance channels that drive incremental revenue/margin.  This is a key role and will open up “never before done” channels & methods for Vivid Seats as we continue our impressive growth.  This role will also help spearhead customer acquisition for our newest app in the daily fantasy sports realm.  Experience as a performance marketing generalist/growth hacker—and deep knowledge of 2-3 key channels is necessary—as is an experimental mindset coupled with entrepreneurial drive.  This role requires ‘left and right-brained’ thinking—creative ideation + keen analysis skills. 

How your role contributes to the success of Vivid Seats: 

  • Run Vivid Seats marketing campaigns end-to-end across affiliate, re-targeting/programmatic, mobile, and other performance channels 
  • Run Betcha (Daily Fantasy Sports) campaigns end-to-end across affiliate, programmatic, social, mobile and other channels 
  • Design experiments, develop strategies, and drive execution of the campaigns 
  • Own the results of ad channels post-launch, including budgeting, reporting, and efficiency optimization 
  • Interact cross-functionally with product, engineering, legal, analytics and creative to meet ambitious growth targets 
  • Work closely with agency partners to drive channel strategy and innovation 
  • Test and experiment channels aggressively to find winning growth tactics and strategies 
  • Proactively share industry news, best practices, competitor insights, and stay on top of evolving marketing technologies 

How your role expectations will progress as a Growth Marketing Lead in the first 30, 90, and 180 days: 

30 days in 

  • Complete new hire orientation, gaining the resources you need to be successful 
  • Learn how ticket marketplaces operate, how daily fantasy sports works—and how you’ll contribute to exceptional experiences for both ticket buyers & gamers 
  • Acclimate team and company norms, business objectives, and Vivid Seats values 
  • Review current marketing strategy and gain understanding of current and planned projects, cost and expected results 

90 days in 

  • Enhance our approaches, methods, or technologies to mitigate risks and improve efficiency 
  • Build, maintain, and leverage internal and external relationships to achieve progress and advance objectives 
  • Dive deep into the data and share input in daily stand-ups and weekly performance reviews, and comfortable making recommendations and highlighting insights 
  • Analyze media spend mix across channels and work to drive higher effectiveness & efficiency out of campaigns 
  • Work to significantly optimize retargeting campaign structure, and conduct tests to drive future performance (various DSPs, hold-out tests, etc.) 
  • Identify scalable channels within the DFS space and work to accelerate spend while maintaining efficiency 

180 days in  

  • Design and implement process improvements that positively impact the team 
  • Mentor others, playing an active role in elevating the skill sets of those you work with 
  • Establish standard operating procedures for testing to effectively challenge legacy strategies and promote innovative ideas across performance channels 
  • Compile industry challenges, news, opportunities, and trends for the team to utilize towards greater strategy development and optimization 
  • Continue to onboard new performance marketing channels and measure incremental impact 

What You will Bring: 

  • 3-6 years with demonstrated success as a performance marketer/growth hacker 
  • A strong understanding of digital marketing and optimization and hands-on knowledge in biddable media channels, with deep expertise in at LEAST two of the following: affiliate, programmatic, social, mobile 
  • Experience with widely used platforms in performance marketing such as Google Ads, DV 360, Criteo, Impact Radius, Facebook Ads Manager, etc. 
  • Proficiency in Google Analytics, Data Studio, Looker—and exposure to measurement/ incrementality/ attribution platforms. 
  • Prior use of MMPs (ex. Branch, Adjust, Apps Flyer) and Google Universal App Campaigns, Apple Search Ads, Facebook App Install Campaigns, etc. 
  • Experience in dynamic/high-velocity environments (travel industry/OTAs or ecommerce etc.) is highly desired but not essential 
  • A bias for action: you like to get things done, and you can analyze information, provide clarity back to the business and take ownership of outcomes 
  • Bonus A passion for our key verticals—music & sports, with an understanding of sports or gaming mechanics 

Our Commitment: 

We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.  

Vivid Seats provides competitive compensation; bonus incentives; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; remote work and snack allowances; and a variety of additional workplace perks. 

#LI-EH1

Apply Now
Performance Marketing Analyst

Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation. 

The Opportunity:   

The Performance Marketing Analyst will be part of a dynamic and highly performant team, which utilizes real time signals to adjust strategies and capture demand. 

The role will focus on analyzing performance marketing data and providing insights and recommendations to the business. The candidate will need to be very comfortable analyzing large data sets and applying critical thinking to guide their interpretation of the data.  

The Analyst will monitor the performance of multimillion dollar marketing channels—primarily paid search—and create reports and dashboards to help optimize day-to-day operations as well as constructing ad hoc analyses to guide broader performance marketing strategies. 

How your role contributes to the success of Vivid Seats: 

  • Optimizes marketing spend efficiency that drives company growth 
  • Develop tools and reports that enable effective and efficient decision making 
  • Identify and communicate opportunities within performance marketing channels 
  • Monitor the competitive landscape and identify trends 
  • Continuously innovate and test new ideas and strategies 
  • Drive customer acquisition that leads to a long-term relationship with Vivid Seats 

How your role expectations will progress as a Paid Search Analyst in the first 30, 90, and 180 days: 

30 days in 

  • Complete new hire orientation, gaining the resources you need to be successful 
  • Learn how ticket marketplaces operate and how you’ll contribute to providing exceptional experiences for our customers 
  • Acclimate to team and company norms, business objectives, and Vivid Seats values 
  • Understand the current performance marketing structure and strategies 

90 days in 

  • Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies 
  • Provide daily performance summary to the team, highlighting opportunities and issues 
  • Maintain, harvest and aid internal and external relationships to achieve progress and advance objectives 
  • Create custom reports and dashboards for the paid search team to optimize performance 
  • Run ad hoc analyses to identify opportunities and inform future strategy 
180 days in  
  • Apply methods to execute individual tasks that positively impacts the team 
  • Play an active role in continued learnings to advance skill sets necessary for team goals 
  • Develop a mastery of all things paid search (bidding, structure, analysis, etc.) 
  • Understand competitive dynamics and be able to independently contribute insights 
  • Display a keen understanding of historic performance by sports league & concert category 

What You’ll Bring: 

  • Bachelor’s degree in a quantitative field (computer science, machine learning, operational research, statistics, mathematics, etc.) 
  • 3-5+ years of industry experience in marketing analytics 
  • Advanced SQL skills for pulling data from relational databases and data warehouses 
  • Proficiency with Excel and data reporting toolsTableau, Looker, etc. (familiarity with programming languages helpful) 
  • Experience in running and interpreting tests + exposure to multi-touch attribution & incrementality testing 
  • Passion for analyzing data and excellent critical thinking skills to drive decision making 
  • Attention to detail 
  • Willingness and aptitude to learn new things quickly in a very fast-paced environment 
  • An innovative thought process to continuously test and learn 
  • Experience with Google Analytics 
  • Experience with search engine marketing/PPC campaigns is preferred 

Our Commitment: 

We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.  

Vivid Seats provides competitive compensation; bonus incentives; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; remote work and snack allowances; and a variety of additional workplace perks. 

#LI-EH1

Apply Now
Sr. Email Marketing Specialist

Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation.

The Opportunity: As a Sr. Email Marketing Specialist, you will help connect fans to their favorite live events. You’ll be a vital member of the CRM team, responsible for the day-to-day, hands-on execution of promotional email sends and push notifications leveraging state of art segmentation and engagement tools to build highly targeted multi touch email marketing experiences for our community of customers. You will work alongside a driven and experienced team with the opportunity to gain valuable email marketing skills.

  How your role contributes to the success of Vivid Seats:

  • You’ll deliver relevant, personalized communications which drive repeat purchase behavior and revenue growth.
  • Create complex one-off and multi-touch campaigns which engage our customers and reduce churn.
  • Drive app adoption using innovative campaign strategies across email and push channels.

How your role expectations will progress as an Email Marketing Specialist in the first 30, 90, and 180 days:

30 days in:

  • Complete new hire orientation, gaining the resources you need to be successful.
  • Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers.
  • Acclimate to team and company norms, business objectives, and Vivid Seats values.
  • Gain an understanding of Braze functionality and liquid scripting for dynamic personalization.

90 days in:

  • Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies.
  • Maintain, harvest and aid internal and external relationships to achieve progress and advance objectives.
  • Have a solid understanding of our product categories, as well as the milestones that motivates customers in each category and through the customer lifecycle.
  • Develop more efficient ways to setup complex message streams.
  • Prioritize projects independently.

180 days in:

  • Apply methods to execute individual tasks that positively impacts the team.
  • Play an active role in continued learnings to advance skill sets necessary for team goals.
  • Display your understanding of our customer lifecycle and products by contributing to promotional planning effort.
  • Work cross functionally with other marketing teams as well as product and engineering to implement program enhancements and company initiatives.

What You’ll Bring:

  • Strong experience working in an enterprise CRM platform building single and multi-step email marketing campaigns
  • Experience conceptualizing, building, and deploying personalized marketing emails
  • Strong organizational and project management skills, must be detail-oriented and strive for a high degree of precision
  • An analytical mindset with the curiosity to understand and optimize program performance
  • A proactive mentality - you’ll need to multitask and prioritize projects independently
  • Demonstrated experience or comfort learning new technologies; you will be developing, managing, and optimizing email campaigns
  • To be a strong communicator - you will collaborate closely with peers and cross-functional teams
  • A working knowledge of email tools (HTML, Dreamweaver, Email Service Providers - Salesforce Marketing Cloud, Responsys, Braze, etc.)
  • Experience using SQL, API’s, webhooks and relational data is a plus
  • Live event enthusiast is a plus!

Our Commitment:
We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification. 

Vivid Seats provides competitive compensation; bonus incentives; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; remote work and snack allowances; and a variety of additional workplace perks.

Apply Now
Technical SEO Lead

Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation.

The Opportunity: As a Technical SEO Lead, you will work closely with product, engineering, and marketing teams to identify areas of opportunity for traffic growth and Search Engine results placements.

How your role contributes to the success of Vivid Seats:
• Organic search traffic is a key component to acquiring customers and developing Vivid Seats brand recognition.
• Help users discover exciting Sports, Concerts, Theater & Comedy events using the power of search through external and internal search tools.
• Analyze and evaluate industry benchmarks/market research regarding competitors’ programs to identify gaps and opportunities for improvement
• Continually build and advance a testing pipeline by proposing creative ideas to improve site performance

How your role expectations will progress as a Technical SEO Lead in the first 30, 90, and 180 days:

30 days in
• Complete new hire orientation, gaining the resources you need to be successful.
• Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers.
• Acclimate to team and company norms, business objectives, and Vivid Seats values.
• Perform initial site audit to identify potential areas of opportunity.

90 days in
• Enhance our approaches, methods, or technologies to mitigate risks and improve efficiencies.
• Build, maintain, and leverage internal and external relationships to achieve progress and advance objectives.
• Have full understanding of tools and stakeholders involved to drive strategic SEO opportunities to successful execution.
• Develop short term SEO action plan to address areas of opportunity and improvements on site.

180 days in
• Design and implement process improvements that positively impacts the team.
• Mentor others, playing an active role in elevating the skill sets of those you work with.
• Evaluate SEO changes and recommendations made within the first 90 days.
• Perform in depth site audit to identify long term opportunities.
• Develop a long-term SEO action plan based off in depth site audit and work closely with engineering teams to launch it and ensure its success.

What You’ll Bring:
• Bachelor’s degree, or equivalent practical experience
• 4+ years’ relevant experience with at least 2 years’ experience in Technical SEO (Canonicalization, Sitemaps, Crawlability, etc)
• Deep understanding of SEO best practices and Google quality guidelines
• Proven ability to identify and troubleshoot onsite issues impacting site performance
• Exceptional interpersonal, verbal and written communication skills and the ability to work cross-functionally to ensure alignment and progress on different initiatives
• Understanding of or interest in learning JavaScript, PHP, MySql, JIRA, SQL a plus
• Experience using site crawling tools like Screaming Frog, Site Bulb, Deep Crawl or Botify.

Our Commitment:
We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.

Vivid Seats provides competitive compensation; bonus incentives; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; remote work and snack allowances; and a variety of additional workplace perks.

Location(s): Chicago, Illinois (Hybrid) or Remote 

Apply Now
Operations/Contact Center
IVR Specialist

Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation. .


The Opportunity:

How your role contributes to the success of Vivid Seats:

  • Provide solutions to key operational challenges and opportunities leveraging both technology and processes. Identify potential areas of risk with different solutions and build out plans to address them.
  • Help to drive the operational infrastructure technology roadmap by understanding key requirements, assessing different platforms, and being a critical part of implementing new platforms.
  • Educate partners on how to best use existing tools.
  • Develop incident escalation processes and procedures to minimize system downtime of both our systems and BPO partner systems. Drive continuous improvement on these processes.
  • Work with stakeholders to assess, design, and document improvements to support business needs for the contact center using various platforms (inContact, FreshWorks, ZenDesk, Kore.AI, and custom APIs)
  • Rollout solutions with seamless execution and quick response to emergent issues. Create both short-term and long-term remediations as needed.
  • Serve as an escalation point for incidents, and provide support for end users
  • Support general administrative tasks and responsibilities. Drive options to streamline these tasks and improve the experience for our internal stakeholders.


How your role expectations will progress as an Operations Solution Specialists in the first 30, 90, and 180 days:

30 days in

  • Complete new hire orientation, gaining the resources you need to be successful.
  • Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers.
  • Acclimate to team and company norms, business objectives, and Vivid Seats values.
  • Become familiar with the platforms and tools used and how they function.
  • Perform administrative duties, like account creation and user settings, ensuring that our teams have the correct tools and account in order to perform their duties.

 

90 days in

  • Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies.
  • Maintain, harvest and aid internal and external relationships to achieve progress and advance objectives.
  • Familiarity with the contact center IVR flows, and understanding how we deliver contacts to our contact center staff.
  • Owning key pieces of broader initiatives with guidance from manager and senior team members.
  • Ability to troubleshoot and gather information on technical issues of the tools we support


180 days in

  • Apply methods to execute individual tasks that positively impacts the team.
  • Play an active role in continued learnings to advance skill sets necessary for team goals.
  • Solo scripting or leading paired work
  • Ability to troubleshoot, recognize bugs or outages and be a point of contact for the contact center
  • Become comfortable with gathering requirements and/or details for improvements or bugs from our stakeholders and end users.
  • Take ownership of stakeholder requests by designing, testing, and implementing improvements or changes to contact center scripts.
  • Own and drive initiatives to completion and making impact on business KPIs.

What You’ll Bring:

  • An eagerness to learn new technologies, platforms and skills.
  • Experience working with solutions that are SaaS (software as a service) oriented
  • Ability to use facts and data to effectively troubleshoot issues and get to a root cause
  • Comfort working in a fast-paced environment
  • Attention to detail and high commitment to excellence
  • Experience working with various scripting languages (knowledge of API’s is a plus)
  • Intellectual curiosity

 

Our Commitment:

We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.

Vivid Seats provides competitive compensation; bonus incentives; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; remote work and snack allowances; and a variety of additional workplace perks.

Apply Now
Order Fulfillment Associate (Nights & Weekends)

The Opportunity

As an Order Fulfillment Associate, you will act as a liaison between ticket buyers and ticket sellers after a customer has placed an order for tickets through the Vivid Seats exchange. You will monitor open orders, intervening as necessary to correct problems and ensure that customers receive appropriate valid and authentic tickets in time for their event. The ideal candidate will draw on industry knowledge, experience and critical thinking to proactively identify potential order issues and find solutions to problems. Order Fulfillment is a cornerstone to our entire company and a platform for learning the ins and outs of the entire industry. If you are looking for a a full-time, salaried, entry level position with growth opportunity, this position is for you. 

Responsibilities

  • Monitor open and pending orders to ensure timely confirmation by ticket sellers
  • Respond to inquiries from both sellers and customers through email and phone
  • Provide real-time assistance on the day of an event
  • Make thoughtful, high impact financial decisions
  • Resolve escalated customer complaints with amicable solutions
  • Navigate set assigned queues daily containing unique orders requiring attention

To be successful, you’ll need

  • Excellent written and verbal communication skills
  • Strong problem solving, independent decision-making and multi-tasking skills
  • Ability to prioritize and recognize the most time sensitive tasks
  • Proactive in identifying potential order problems and finding resolutions
What We Offer


  • We are passionate about creating memorable experiences for our fans and the best in class experience for our employees. Vivid Seats offers competitive compensation levels, individual and team-based bonus opportunities, generous benefits package and Flex PTO policy plus a variety of workplace perks. The most exciting one: We offer our employees $100 worth of credits each month to spend on Vivid Seats tickets along with promotional discounts. At the heart of it, we are all fans of great live events. We want to help you get there more often.

    Vivid Seats is the largest independent online ticket marketplace, sending tens of millions of fans to live events. Experiences Matter. The importance of them is expanding rapidly as the industry continues to grow year over year. Working at Vivid Seats provides an opportunity to scale our best in class platform, allowing our fans to sit closer and see more.

    At Vivid Seats, you will have the opportunity to work with the flexibility and the speed of a startup while operating at massive, profitable scale. We keep our teams lean, giving every single employee direct accountability to creating a positive ticket buying experience. We are relentless and move quickly to release new features and content to our applications daily. Your ideas are heard and implemented, your hard work rewarded. Being a part of our team means that you have the ability to drive impact and own the innovation that allows us to connect our tens of millions of unique monthly users to the memorable experiences that live events create.
Hours and Schedule: 
  • 3 weekdays and both Saturday and Sunday
  • 12:00pm-9:00pm, 1:00pm-10:00pm, 2:00pm-11:00pm, and 3:00pm-12:00am
  • Hybrid model, not fully remote 

Location:
Coppell, TX

 

Apply Now
Order Fulfillment Associate-Days
Who we are:
Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation.

The Opportunity

As an Order Fulfillment Associate, you will act as a liaison between ticket buyers and ticket sellers after a customer has placed an order for tickets through the Vivid Seats exchange. You will monitor open orders, intervening as necessary to correct problems and ensure that customers receive appropriate valid and authentic tickets in time for their event. The ideal candidate will draw on industry knowledge, experience and critical thinking to proactively identify potential order issues and find solutions to problems. Order Fulfillment is a cornerstone to our entire company and a platform for learning the ins and outs of the entire industry. If you are looking for a a full-time, salaried, entry level position with growth opportunity, this position is for you. 

Responsibilities
  • Monitor open and pending orders to ensure timely confirmation by ticket sellers
  • Respond to inquiries from both sellers and customers through email and phone
  • Provide real-time assistance on the day of an event
  • Make thoughtful, high impact financial decisions
  • Resolve escalated customer complaints with amicable solutions
  • Navigate set assigned queues daily containing unique orders requiring attention
To be successful, you’ll need

  • Excellent written and verbal communication skills
  • Strong problem solving, independent decision-making and multi-tasking skills
  • Ability to prioritize and recognize the most time sensitive tasks
  • Proactive in identifying potential order problems and finding resolutions
What We Offer

We are passionate about creating memorable experiences for our fans and the best in class experience for our employees. Vivid Seats offers competitive compensation levels, individual and team-based bonus opportunities, generous benefits package and Flex PTO policy plus a variety of workplace perks. The most exciting one: We offer our employees $100 worth of credits each month to spend on Vivid Seats tickets along with promotional discounts. At the heart of it, we are all fans of great live events. We want to help you get there more often.

Days Schedule:

  • The first 3 weeks of employment are Monday-Friday 9-5 for training. Training is paid.
  • Shifts can be: 8-5pm, 9-6pm, 10-7pm, or 11-8pm
  • Schedules require: 4 weekdays and 1 weekend day
  • $37,000 base salary with overtime eligibility
  • Hybrid model (3 days in the office and 2 days at home)
  • Hours/Schedule
  • Not a full time remote position. 


Location:
3100 Olympus Blvd, Coppell, TX 75019 Apply Now
Quality Assurance Specialist

Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation. 

The Opportunity: 

As a Quality Assurance Specialist, you will ensure that our agents are providing the best experience available to our customers and are compliant to the quality standards through transaction monitoring, calibrations and providing feedback. You are the subject matter expert in guiding and monitoring agents and their transactions to support our best in class customer service experience.

How your role contributes to the success of Vivid Seats:

  • Conduct regular coaching sessions with agents to reinforce compliant behavior and reform opportunities within our customer facing departments.
  • Report daily, weekly, monthly, and quarterly monitoring scores or any quality-related performance together with root-cause analysis and recommend action items.
  • Report critical errors to Operations, Training, HR and monitor the corrective action taken of our agents to rectify performance on procedures.
  • Facilitate QA rollouts that will guide orientation for new hires to ensure compliance across new customer facing agents.
  • Participate in process improvement designs related to Quality, Technology, and any agent to customer interactions and workflows.
  • Review and submit exceptional calls to be pooled to our library to use for future coaching and new hire training.

How your role expectations will progress as a Quality Assurance Specialist in the first 30, 90, and 180 days:

30 days in

  • Complete new hire orientation, gaining the resources you need to be successful.
  • Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers.
  • Acclimate to team and company norms, business objectives, and Vivid Seats values.
  • Learn Quality Assurance norms and KPI's that we monitor to ensure we continually meet customer expectations.
  • Shadow our customer servicing departments to gain knowledge of call flow and expectations.

90 days in

  • Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies.
  • Maintain, harvest, and aid internal and external relationships to achieve progress and advance objectives.
  • Review calls to identify trends that need additional training or corrective action.
  • Collaborate with operations leaders and Training team to share feedback as needed.

180 days in

  • Apply methods to execute individual tasks that positively impacts the team.
  • Play an active role in continued learnings to advance skill sets necessary for team goals.
  • Independently facilitate calibrate sessions with customer servicing agents to gage performance.
  • Collaborate with Operations and Training to develop both technical and soft skills for agents as well as Identify areas for process Improvement within departments.

What You’ll Bring:

  • At least a year experience in quality assurance, and customer experience for voice and/or back-office
  • Proficient in Microsoft Office applications including Excel, Word, and PowerPoint, and other similar
  • Have effective written and spoken communication skills across various
  • Possess effectual listening, coaching, and motivational
  • Able to positively influence agents and others to drive
  • Willing to work in a collaborative and multi-disciplinary
  • Adaptable to changes in the working environment and can complete multiple

Our Commitment:

We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.

Vivid Seats provides competitive compensation; bonus incentives; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; snack allowances; and a variety of additional workplace perks.

Location: Coppell, TX

 

Apply Now
Workforce Management Analyst
Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation.

The Scheduler position will be the subject matter expert on all core workforce functions including capacity planning, short term forecasting, scheduling, real time monitoring and resource management. This role is responsible for measuring performance and progression of metrics by gathering, monitoring, and analyzing data (e.g., arrival patterns, contact volume, service level/abandon, shrinkage, occupancy, utilization, schedule adherence, AHT).  The analyst will lead projects that will guide strategic decisions and uncover optimization opportunities to effectively manage contact drivers as well as performance trends. This position requires a high-level of critical decision-making capabilities as well as strong analytical and communication skills to coordinate and collaborate across multiple teams and sites.

How your role contributes to the success of Vivid Seats:
  • Responsible for successful schedule generation (7 to 14 days out), correcting issues that may cause errors, manually adjusting work rules and availability pre and post generation.
  • Execute all onboarding and offboarding processes including updating internal records and IEX agent profiles. Responsible for updating and maintaining accurate agent data within WFM software.
  • Analyze weekly occupancy metrics to determine placement of routine offline activities (1:1s, Meetings, Trainings) to ensure weekly staffing levels are met factoring in shrinkage and risks while meeting QA and TL support requirements.
  • Proactively identify behavior patterns that represent agent work-avoidance or other bad practices. Escalate the issues to management and build out additional tools and processes to monitor and track.
  • Gather insight from broader WFM team to identify incoming contact pattern changes. Develop and administer volume contingency action plans as deemed necessary and appropriate for schedules up to 14 days out.
  • Responsible for weekly WFM KPIs for a specific group of agents. Partner and provide guidance to RTAs that are managing tactical intraday schedule management.

How your role expectations will progress as a Scheduler in the first 30, 90, and 180 days: 

30 days in 

  • Complete new hire orientation, gaining the resources you need to be successful. 
  • Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers.
  • Acclimate to team and company norms, business objectives, and Vivid Seats values.
  • Become familiar with schedules and KPIs across all Lines of Business for Operations.
  • Gather information related to labor laws, shift types, and other considerations required to appropriately perform scheduling tasks.

90 days in 

  • Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies.
  • Maintain, harvest and aid internal and external relationships to achieve progress and advance objectives.
  • Manage schedule requirements up to 14 days out by generating and maintaining schedules across operations.
  • Provide creative solutions for weekly programmed shrinkage (activity codes) to help ensure the accuracy of projections related to productive staffing commitment.
  • Recognize, communicate and problem solve challenges and areas of improvement during, and after weekly schedule.
  • Responsible for executing 1-2 small projects that are focused on improving WFM operations, standardization, and effectiveness.

180 days in  

  • Apply methods to execute individual tasks that positively impacts the team.  
  • Play an active role in continued learnings to advance skill sets necessary for team goals.
  • Identify patterns that represent agents work-avoidance or other bad practices.
  • Review and adjust schedule rules, patterns, shifts across various teams in operations up to 14 days out
  • Oversee processes and responsibilities for all-time off requests while administering staff scheduling in a fair and consistent manner.
  • Performing continuous process improvement across all processes needed to run the scheduling functions. Identify solutions that can be used to automate existing processes.

What You’ll Bring: 

  • Desire to participate in an active, fast-paced, hands-on work environment.
  • Ability to work independently with little direct supervision.
  • Ability to prioritize and meet tight deadlines
  • 2+ years working as a Scheduler or Real Time Management Analyst in a multi-skill, multi-channel, multi-site contact center.
  • Problem-solving, analytical skills and the ability to balance multiple tasks simultaneously. Excellent interpersonal skills and integrity with strong customer service skills.
  • Strong intellectual curiosity, and the ability to work both independently and as a team to provide solutions to complex problems.
  • Must be technically savvy with Microsoft Office skills including proficiency with Outlook, PowerPoint and Excel (formulas, table and conditional formatting, pivot table reporting).
  • Experience and interest in using JIRA, Looker, Slack, Guru and WFM software. NICE WFM (IEX) scheduling system experience preferred.

Our Commitment: 

We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.  

Vivid Seats provides competitive compensation; bonus incentives; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; snack allowances; and a variety of additional workplace perks.


Apply Now
Other
Investment Analyst

Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation

The Opportunity:
As the Investment Analyst you have the unique opportunity to utilize your passion in sports & entertainment and apply that knowledge within your career. You will be a vital part of the Investment team managing and pricing ticket inventory for live events acquired through the company’s various partnerships.  
 
In this role you’ll keep a close pulse on the sports & entertainment industries to see how external factors have driven secondary market trends. You will be analyzing those trends and their corresponding sales data to accurately price tickets, ensuring you minimize our company’s risk and maximize its profits. You’ll  expand our business by seeking valuable opportunities in which we can make our marketplace more vibrant, more liquid, and more successful. This will require the ability to react quickly to the ever-changing live marketplace no matter the time, place, or situation. Imagine the most popular performers in the world announcing their farewell tour, or a team clinching a spot in the championship game – you’ll analyze demand and secure inventory, providing robust purchasing options for our marketplace customers.  

 How your role contributes to the success of Vivid Seats:  

  • Maximizes revenue and minimizes risks of certain assets  acquired through the company’s various partnerships
  • Leverages market data into actionable insights and opportunities for pricing optimization
  • Boosts company growth and adds marketplace liquidity by capitalizing on profitable investment opportunities
  • Provides company key insights into market behavior by transferring supply-side knowledge and  helping to forecast demand
  • Connects buyer with seller by ensuring our listings are maximally exposed and 100% accurate

How your role expectations will progress as an Investment Analyst in the first 30, 90, and 180 days:  

30 days in  

  • Complete new hire orientation, gaining the resources you need to be successful
  • Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers
  • Acclimate to team and company norms, business objectives, and Vivid Seats values
  • Assist Investment Managers with near term pricing assignments and data organization
  • Build a foundation of knowledge regarding departmental processes by actively participating in team calendar events
  • Learn the basic principles behind our department’s pricing theorem and strategies 

90 days in  

  • Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies
  • Maintain, harvest and aid internal and external relationships to achieve progress and advance objectives
  • Begin assuming sole responsibility of specific pricing assignments while applying the pricing theorem and strategies set forth by the department
  • Research potential ticketing opportunities that would bring value and liquidity to the marketplace

 180 days in   

  • Apply methods to execute individual tasks that positively impacts the team 
  • Play an active role in continued learnings to advance skill sets necessary for team goals
  • Expand your assignments and long-term asset management into a full-time position
  • Earn autonomy in securing potential ticketing opportunities

 What You’ll Bring:  

  • Experience screen-trading financial products or actively capitalizing on marketplace inefficiencies with a proven track record of trend recognition and risk management
  • Experience constructing diverse portfolios in any asset class or skill-based game with a detailed account of hedging against risk and identifying asymmetrical upside (preferred)
  • Ability to manipulate and analyze large datasets using Excel or Google Sheets, evaluate market trends, and consider external factors in determination of producing optimal outputs
  • Analytical, method-driven mind that values process over results
  • Experience in a fast-paced environment with exceptional attention to detail alongside the ability to prioritize tasks and meet deadlines
  • Adaptable schedule expecting to work outside of typical business hours to meet the demands of our industry
  • A strong sense of urgency coupled with an intrinsic desire to complete all tasks with 100% accuracy and efficiency 
  • Live Event Enthusiast!

Our Commitment:

We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.

Vivid Seats provides competitive compensation; bonus incentives; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; remote work and snack allowances; and a variety of additional workplace perks.


Location:
Chicago, Illinois   

Apply Now
Product Management
Product Manager (B2C Mobile)

This position is a Chicago-based role with the expectation that this candidate will be hybrid in our Chicago office.  

Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation. 

Vivid Seats is searching for a Product Manager on our B2C team.  In this role, you will have ownership ofconsumer of mobile products within our live events marketplace. This is a great opportunity for a product manager to drive impactful solutions for ticket buyers and sellers, as well as how to scale our capabilities to drive end-to-end operational performance improvements. You will be part of a team where your suggestions are expected, challenged, and applied.  You will collaborate cross functionality to ideate, develop, and deliver products and capabilities that create value for our customers and our business.This role will use data and a deep understanding our customers to successfully deliver products to market.   

Our ideal candidate isaninnovative, flexible, on-your-feet problem solver who has a track record of successful executionand product strategy and has a passion for building amazing consumer experiences.You are comfortable working in a fast-paced environment and can quickly assess situations and make recommendations for key decisions. The right candidate will possess a strong product background and have a well-rounded technical background. You must be able to thrive and succeed in an entrepreneurial environment and not be hindered by ambiguity. This means you are not only able to develop and drive high-level strategic initiatives but can also roll up your sleeves and get the job done. Most importantly, youare abletodeliver outstanding results, quickly,with high quality and have exceptional communicationskills (ableto speak the languageof end-users, management, design, and development).   

How your role contributes to the success of Vivid Seats: 

  • Workacross the organization, partnering with multiple stakeholders (including design/UX, operations, customer support, accounting, proprietary tools, etc.) to understand and translate requirements, make tradeoffs of scope and implementation, and deliver high quality and impactful capabilities and products.   
  • Define the product goals and roadmap, ensuring alignment with business objectives and company strategy.   
  • Lead the team in prioritizing product features and collaborate in design, estimations, and planning sessions with the overall team.    
  • Define features through clearly written user stories as part of an Agile delivery team; verifystories are implemented as intended, recordsbugs, and assistthe engineering team in driving resolution.   
  • Leverage data about product and business performance as well as research and feedback from customers to measure and analyze product performance and impact as well as to inform the product roadmap 

How your role expectations will progress as a Product Manager in the first 30, 90, and 180 days:  

30 days in  

  • Complete new hire orientation, gaining the resources you need to be successful.   
  • Acclimate to Vivid Seats’ values and organizational goals to understand how your department drives initiatives forward.    
  • Learn how ticket marketplaces and our B2C products operate and how you’ll contribute to providing great experiences for our customers. 
  • Collaborate with UX and engineering to write user stories for new features.  Assist with verification and feature performance analysis for newly released features.  

90 days in  

  • Enhance our approaches, methods, or technologies to mitigate risks and improve efficiencies. 
  • Build, maintain, and leverage internal and external relationships to achieve progress and advance objectives. 
  • Define features and lead the team in prioritizing clearly written user stories that create delightful and bug free experiences for our customers.  
  • Leverage tooling and data to gain insight and analyze customer behavior and product performance to recommend product enhancements.  

180 days in   

  • Design and implement process improvements that positively impacts the team.   
  • Collaborate with stakeholders to confirm accurate prioritization and refine processes for collaboration and best practices.   
  • Drive product department roadmap exercises that balance current needs with future strategic initiatives.    
  • Mentor others, playing an active role in elevating the skill sets of those you work with.   
  • Proactively work with the Engineering and other stakeholders to define the product goals and create a forward-looking roadmap, ensuring alignment of B2C products with the overall business objectives and company strategy.    
  • Lead the team in prioritizing features to meet internal and customer needs and collaborate in the design, estimations and planning sessions with the overall team.  

What You’ll Bring: 

  • Provenexperience in helping organizations map business value to customerneeds. 
  • Sufficient mastery oftechnologyso that you can take high-level technical concepts and break them down into prioritized roadmaps and plans in partnership withengineering. 
  • Prior experience in product managementand a record of successful product delivery.   
  • Ability tojugglemultiple prioritiesand managetrade-offs to establish the right approach toexecutingtheproductstrategy.   
  • Highly analytical with experience managing data-centric products; capable of turning raw data into information andinsights.   
  • Proven experience of crafting product roadmaps by gathering input from customers, partners, internalusers, engineers and otherstakeholders. 
  • An understanding of online marketplacesandan interest in the live event space 
  • Bachelor’s degreepreferred; in science,technology,or a related field.   

Our Commitment:  

We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.   

Vivid Seats provides competitive compensation; bonus incentives; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; remote work and snack allowances; and a variety of additional workplace perks.  

We strongly encourage all interested applicants to apply to our open roles regardless of how many qualifications they meet.  Most of our posted positions have a degree of flexibility in the stated requirements. 

Apply Now
Product Manager (MarTech)

This position is a Chicago-based role with the expectation that this candidate will be hybrid in our Chicago office.  

Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation. 

The Opportunity:    

As a Product Manager focused on Marketing Technology, you will have end-to-end ownership of core acquisition and retention systems that power our live events marketplace. This is a great opportunity for a product manager to drive impactful solutions for our customers – enabling us to scale our marketing efforts in line with creating an exceptional experience within our products and owned channels for customersThe right candidate can drive product strategy and partner with stakeholders on the vision as well as execute on system implementations and software deliveryall with a roll-up-your-sleeves attitude You will be expected to stand up new capabilities as well as modernize existing systems – where optimization and innovation are part of the day to day. And in turn, be well versed in utilizing data to determine product performance and impacts made.  

Our ideal candidate is an innovative, flexible, on-your-feet problem solver who has a track record of successful execution and product strategy. You are comfortable working in a fast-paced environment and can quickly assess situations and make recommendations for key decisions. The right candidate will possess a strong product background and have a well-rounded technical acumen. You must be able to thrive and succeed in an entrepreneurial environment and not be hindered by ambiguity. This means you are not only able to develop and drive high-level strategic initiatives but can also get into the weeds and get the job done. Most importantly, you are able to deliver outstanding results, quickly, with high quality and have exceptional communication skills (able to speak the language of end-users, management, design, and development).   

How your role contributes to the success of Vivid Seats:  

  • Work across the organization, partnering with multiple stakeholders (including marketing, design/UX, engineering, operations, customer support, etc.) to understand and translate requirements, make tradeoffs of scope and implementation, and deliver high quality products.  
  • Define the product strategy within the MarTech domain and translate those into clear product roadmaps which align to company goals and objectives 
  • Lead the team in prioritizing product features and collaborate in design, estimations, and planning sessions with the overall team.  Lead key MarTech system implementation efforts across a stakeholder working group and ensure speed to delivery is matched with robust system implementation. 
  • Define features through clearly written user stories as part of an Agile delivery team; verify stories are implemented as intended, records bugs, and assist the engineering team in driving resolution.   
  • Analyze user data and feedback to measure the effectiveness and competitiveness of the product.    

How your role expectations will progress as a Product Manager in the first 30, 90, and 180 days:  

30 days in  

  • Complete new hire orientation, gaining the resources you need to be successful.   
  • Acclimate to Vivid Seats’ values and organizational goals to understand how your department drives initiatives forward.   
  • Learn how ticket marketplaces and our B2C products operate and how you’ll contribute to providing great experiences for our customers.  
  • Collaborate with marketing, UX and engineering to write user stories for new features.  Assist with verification and feature performance analysis for newly released features. 

60 days in  

  • Define features and lead the team in prioritizing clearly written user stories that create performant products and systems. 
  • Leverage tooling and data to gain insight and analyze customer behavior and business results to recommend product enhancements. 
  • Enhance our approaches, methods, or technologies to mitigate risks and improve efficiencies. 
  • Build, maintain, and leverage internal and external relationships to achieve progress and advance objectives. 

90 days in   

  • Design and implement process improvements that positively impact the team.  
  • Collaborate with stakeholders to confirm accurate prioritization and refine processes for collaboration and best practices.  
  • Drive product department roadmap exercises that balance current needs with future strategic initiatives.   
  • Mentor others, playing an active role in elevating the skill sets of those you work with.  
  • Proactively work with the Engineering and other stakeholders to define the product goals and create a forward-looking roadmap, ensuring alignment of MarTech products with the overall business objectives and company strategy.   
  • Lead the team in prioritizing features to meet internal and customer needs and collaborate in the design, estimations and planning sessions with the overall team. 

What You’ll Bring:  

  • Proven experience in helping organizations map business value to customer needs. 
  • Sufficient mastery of technology so that you can take high-level technical concepts and break them down into prioritized roadmaps and plans in partnership with engineering. 
  • Prior experience in product management and a record of successful product delivery. 
  • Ability to juggle multiple priorities and manage trade-offs to establish the right approach to executing the product strategy. 
  • Highly analytical with experience managing data-centric products; capable of turning raw data into information and insights. 
  • Proven experience of crafting product roadmaps by gathering input from customers, partners, internal users, engineers and other stakeholders. 
  • An understanding of online marketplaces and an interest in the live event space. 
  • Bachelor’s degree preferred; in science, technology, or a related field. 

Our Commitment:  

We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.   

Vivid Seats provides competitive compensation; bonus incentives; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; remote work and snack allowances; and a variety of additional workplace perks.  

We strongly encourage all interested applicants to apply to our open roles regardless of how many qualifications they meet.  Most of our posted positions have a degree of flexibility in the stated requirements. 

Apply Now
Senior Product Manager- B2C
Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation.

The Opportunity:       
Vivid Seats is searching for a Senior Product Manager on our B2C team.  In this role, you’ll serve as an expert in analytics and experimentation, designing and executing A/B and multivariate tests.  You will synthesize those outcomes into growth insights, opportunities, and product requirements. You’ll bring to this role an aptitude for test design, execution and results interpretation as well as the skills necessary to build experiments.  This is a great opportunity to drive impactful solutions for ticket buyers and sellers.  You will be part of a team where your suggestions are expected, challenged, and applied.  You will collaborate cross functionality to ideate, develop, and deliver experiments across our web and native applications that create value for our customers and our business. 

Our ideal candidate is an innovative, flexible, on-your-feet problem solver who has a track record of successful execution and product strategy.  The right candidate will possess a strong set of analytical, product and technical skills, including writing code used in front-end web applications.  You are comfortable working in a fast-paced environment and can quickly assess situations and make recommendations for key decisions.   You must be able to thrive and succeed in an entrepreneurial environment and not be hindered by ambiguity.  Most importantly, you can deliver outstanding results, quickly, with high quality and have exceptional communication skills (able to speak the language of end-users, management, design, and development).  

How your role contributes to the success of Vivid Seats: 
  • Collaborate with the stakeholders from across the business to identify opportunities to better optimize the customer experience. 
  • Design, build, and execute end-to-end tests, with scalable and sustainable objectives, that will accelerate growth and improve the customer experience across our marketplace. 
  • Partner with key cross-functional partners to understand the insights and decisions driving our customers and our businesses to inform and drive towards key goals and objectives 
  • Partner with cross-functional stakeholders to translate test outcomes into product requirements; working with the product, engineering, UX, and business analysis teams to provide recommendations and requirements that align with business goals and opportunities. 
  • Lead the team in prioritizing product features and collaborate in design, estimations, and planning sessions with the overall team.     
  • Define features through clearly written user stories as part of an Agile delivery team; verify stories are implemented as intended, records bugs, and assist the engineering team in driving resolution. 
How your role expectations will progress as a Product Manager in the first 30, 90, and 180 days:   

30 days in   
  • Complete new hire orientation, gaining the resources you need to be successful.    
  • Acclimate to Vivid Seats’ values and organizational goals to understand how your department drives initiatives forward.    
  • Learn how ticket marketplaces and our B2C products operate and how you’ll contribute to providing great experiences for our customers.   
  • Collaborate with product, UX, and business analysis teams define optimization experiments.   
  • Understand our experimentation capabilities, designing, building and launching an initial set of experiments. 
90 days in   
  • Enhance our approaches, methods, or technologies to mitigate risks and improve efficiencies.   
  • Work with stakeholders to understand business needs, defining and maintaining an active pipeline of experiments.  
  • Build, maintain, and leverage internal and external relationships to achieve progress and advance objectives.   
  • Based on experiment results, provide recommendations for product enhancements and collaborate with scrum teams in prioritizing clearly written user stories that create delightful and bug free experiences for our customers.  
  • Leverage tooling and data to gain insight and analyze customer behavior and product performance to recommend product enhancements.  
180 days in    
  • Design and implement process improvements that positively impact the team.    
  • Lead the experimentation life-cycle efforts across our consumer products, including designing, building, launching and analyzing experiments.  
  • Collaborate with stakeholders to confirm accurate prioritization and refine processes for collaboration and best practices.   
  • Contribute to product department roadmap exercises that balance current needs with future strategic initiatives. 
  • Mentor others, playing an active role in elevating the skill sets of those you work with.   
  • Proactively work with stakeholders to define the product goals and create a forward-looking roadmap, ensuring alignment of B2C products with the overall business objectives and company strategy.    
What You’ll Bring:   
  • Experience A/B testing methodologies and tools.  Specifically, designing, building, and launching multivariate experiments. 
  • Proven experience in helping organizations map business value to customer needs.   
  • Prior experience in engineering, business analytics or product management with a record of successful product delivery. 
  • Ability to juggle multiple priorities and manage trade-offs to establish the right approach to executing testing strategies.    
  • Highly analytical with experience managing data-centric products; capable of turning raw data into information and insights.  
  • An understanding of online marketplaces and an interest in the live event space   
  • Bachelor’s degree preferred, in science, technology, or a related field. 
Our Commitment:  

We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.  

Vivid Seats provides competitive compensation; bonus incentives and equity for all employees; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; remote work and snack allowances; and a variety of additional workplace perks.

We strongly encourage all interested applicants to apply to our open roles regardless of how many qualifications they meet.  Most of our posted positions have a degree of flexibility in the stated requirements.  Apply Now
Senior Product Manager- Supply

Who we are:  

Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation. 

The Opportunity:    You will have ownership ofthe products and product strategy for our seller-facing technologies for our live events marketplace. This is a great opportunity for a tenured product manager to champion the seller lifecycle including how sellers interface & integrate with Vivid Seats, Skybox (our POS for sellers), and internal products/systems that we build to drive marketplace growth.  Our sellers are a critical constituent of our business, and this role is at the center of enabling supply-side growth, improving seller stickiness, and system performance on all seller tech. You will collaborate cross functionality to ideate, develop, and deliver products and features that create value for our customers and our business.This role will use data and a deep understanding of our customers to successfully deliver products to market.    

Our ideal candidate isaninnovative, flexible, on-your-feet problem solver who has a track record of successful executionand developing product strategy.You are comfortable working in a fast-paced environment and can quickly assess situations and make recommendations for key decisions. The right candidate will possess a strong product background and have a well-rounded technical skillset. You must be able to thrive and succeed in an entrepreneurial environment and not be hindered by ambiguity. This means you are not only able to develop and drive high-level strategic initiatives but can also roll up your sleeves and get the job done. Most importantly, youare abletodeliver outstanding results, quickly,with high quality and have exceptional communicationskills (ableto speak the languageof end-users, management, design, and development).   

How your role contributes to the success of Vivid Seats: 

  • Workacross the organization, partnering with multiple stakeholders (including operations, customer support, accounting, proprietary tools, etc.) to understand and translate requirements, make the right tradeoffs on scope and implementation, and deliver high quality products.   
  • Define the product goals and roadmap, ensuring alignment with business objectives and company strategy.   
  • Lead the delivery team in prioritizing product features and collaborate in design, estimations, and planning sessions with the overall team.    
  • Define features through clearly written user stories as part of an Agile delivery team; verifystories are implemented as intended, recordsbugs, and assistthe engineering team in driving resolution.   
  • Analyzeuser data and feedback to measure the effectiveness, competitiveness and impact of the product. 
  • Effectively communicate product strategies and executional plans across the organization – to stakeholders, peers – as well as external constituents 

How your role expectations will progress as a Senior Product Manager in the first 30, 90, and 180 days: 30 days in 

  • Complete new hire orientation, gaining the resources you need to be successful. 
  • Acclimate to Vivid Seats’ values and organizational goals to understand how your department drives initiatives forward.    
  • Learn how ticket marketplaces and our products operate and how you’ll contribute to providing great experiences for our constituents.   
  • Collaborate withUX and engineeringtowrite user stories for new features.Assist with verification and feature performance analysis for newly released features. 

90 days in 

  • Enhance our approaches, methods, or technologies to mitigate risks and improve efficiencies.   
  • Build, maintain, and leverage internal and external relationships to achieve progress and advance objectives.   
  • Define features and lead the team in prioritizing clearly written user stories that create delightful and bug free experiences for our customers. 
  • Leverage tooling and data to gain insightand analyze customer behavior and product performanceto recommendproductenhancements. 

180 days in   

  • Design and implement process improvements that positively impacts the team.    
  • Collaborate with stakeholders to confirm accurate prioritization and refine processes for collaboration and best practices.   
  • Drive productdepartment roadmap exercises that balance current needs with future strategic initiatives.    
  • Mentor others, playing an active role in elevating the skill sets of those you work with.   
  • Proactively work with the Engineering and other stakeholders to define the product goals and create a forward-looking roadmap, ensuring alignment of seller technology/productswith the overall business objectives and company strategy.    
  • Lead the team in prioritizing features to meet internal and customer needs and collaborate in the design, estimations, and planning sessions with the overall team. 

What You’ll Bring: 

  • Provenexperience in helping organizations map business value to customerneeds.   
  • Sufficient mastery oftechnologyso that you can take high-level technical concepts and break them down into prioritized roadmaps and plans in partnership withengineering.   
  • Prior experience in product managementand a record of successful product delivery.    
  • Ability tojugglemultiple prioritiesand managetrade-offs to establish the right approach toexecutingtheproductstrategy.    
  • Highly analytical with experience managing data-centric products; capable of turning raw data into information andinsights.    
  • Proven experience of crafting product roadmaps by gathering input from customers, partners, internalusers, engineers and otherstakeholders.   
  • An understanding of online marketplacesandan interest in the live event space 

Our Commitment: We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.    

Vivid Seats provides competitive compensation; bonus incentives; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; remote work and snack allowances; and a variety of additional workplace perks.   

We strongly encourage all interested applicants to apply to our open roles regardless of how many qualifications they meet. Most of our posted positions have a degree of flexibility in the stated requirements. 

Apply Now
Recruiting
Recruiter (Call Center)

Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections and know that our People are key to our success.  To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation. 

The Opportunity: At Vivid Seats, recruiting is our top competitive advantage. As a Recruiter supporting our Customer Experience group, you have the opportunity to directly impact the most valuable part of our company’s success; finding the best people with the skills and passion to succeed in our fast-paced, digital environment. 

As the owner of end-to-end search engagements, we will look to you to lead everything from inception of candidate contact to on-boarding with finesse and speed that ensures that we secure the best and brightest. You will be empowered to use your creativity and strategic influence to deliver on great hiring decisions. By partnering closely with stakeholders across the organization to create meaningful interview processes and fantastic candidate experiences, you will redefine how we approach solving for our most compelling organizational objective. 
 
Our team works closely with hiring managers to build a recruitment strategy, create job descriptions, and manage the interview process. Together with the help of a committed internal recruiting team, you will differentiate Vivid Seats as the employer of choice by embodying our values and proudly representing our brand. This is an excellent opportunity for someone early in their recruiting career who wants to learn from an experienced team within the technology industry.  

How your role contributes to the success of Vivid Seats:  

  • Partner with hiring managers to understand business objectives, assess hiring needs, develop job descriptions, and manage searches through the recruiting lifecycle. 
  • Assess talent at every level for skill and cultural fit. 
  • Be the representative of the Vivid Seats brand in the community, at job fairs, and at industry events. 
  • Manage candidate and hiring manager expectations to ensure a smooth recruiting process. 
  • Build offer letters and compensation packages, handle all negotiations with candidates. 
  • Manage a portfolio of active searches and proactively seek out talent to build the pipeline. 

How your role expectations will progress as an Associate Recruiter in the first 30, 90, and 180 days:  

30 days in  

  • Complete new hire orientation, gaining the resources you need to be successful.   
  • Learn how ticket marketplaces operate and how you will contribute to providing great experiences for our customers. 
  • Acclimate to team and company norms, business objectives, and Vivid Seats values. 
  • Meet with hiring managers, set check in cadences, assess applicants, and advance candidates through the interview phases.  

90 days in  

  • Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies. 
  • Maintain, harvest and aid internal and external relationships to achieve progress and advance objectives. 
  • Fill multiple high volume, contact-center and operational focused roles.  
  • Communicate the business objectives and culture of the operations teams, while serving as the liaison with candidates and managing the logistics throughout the process. 

180 days in   

  • Apply methods to execute individual tasks that positively impacts the team.  
  • Play an active role in continued learnings to advance skill sets necessary for team goals. 
  • Partner with the HR and recruiting teams to identify and drive the improvement of interview processes to meet evolving team needs. 
  • Leverage relationships across multiple teams to hone your business acumen, sharing your learnings internally and externally. 
  • Execute on Vivid Seats’ recruiting plan to meet the high-volume hiring demand and scale our local presence. 
  • Work collaboratively with the Recruiting team to support diversity and campus recruiting initiatives. 

What You’ll Bring:  

  • 1+ years of recruiting experience with a preferred experience in high volume or operational recruitment. 
  • Experience conducting full-cycle recruiting including posting to job boards, conducting phone screens, managing and facilitating interviews, facilitating post-interview discussions, extending and negotiating offers. 
  • Ability to gain rapport with others quickly and to build and maintain a strong candidate network. 
  • An understanding of employment law basics, interviewing best practices and behavioral based interviews. 
  • Experience working in an application tracking system  (we use Jobvite) to effectively track and manage candidates throughout the interview and onboarding process. 
  • Desire to learn the internal recruitment process, stakeholder management, and cross functional collaboration. 
  • Strong communication, organization, and attention to detail. 

Our Commitment:  

We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.   

Vivid Seats provides competitive compensation; bonus incentives; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; snack allowances; and a variety of additional workplace perks.  

#LI-AL1
Apply Now
Supply Chain
Vendor Relationship Manager

Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation.

The Opportunity:  
To keep up with growth we’re looking to add strength to our vendor team. The Vendor Relationship Manager will work with the entire vendor team in managing sellers we work with. This opportunity is a unique experience to build your selling and negotiation skills at one of the fastest growing businesses in sports and entertainment.

How your role contributes to the success of Vivid Seats:
• Enhancing relationships with the vendors who sell on Vivid Seats.
• Maintaining the ability to offer customers the widest selection and best pricing of inventory.
• Best in industry operational efficiency to create exceptional customer experiences for vendors and customers.

How your role expectations will progress as a Vendor Relationship Manager in the first 30, 90, and 180 days:

30 days in
• Complete new hire orientation, gaining the resources you need to be successful. 
• Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers.
• Acclimate to team and company norms, business objectives, and Vivid Seats values.
• Acquire a basic understanding and ability to demonstrate systems/tools provided by Vivid Seats to sellers.
• Can review orders and provide basic insights and recommendations.
• Provide basic analysis on seller pricing.

90 days in
• Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies.
• Maintain, harvest and aid internal and external relationships to achieve progress and advance objectives.
• Demo and migrate small vendors onto technology platforms provided or recommended by Vivid Seats.
• Proactively monitor seller communication and provide recommendations on resolutions.
• Analyze and provide recommendations on pricing adjustments for sellers, begin assisting sellers on making reviewed adjustments.

180 days in 
• Apply methods to execute individual tasks that positively impacts the team. 
• Play an active role in continued learnings to advance skill sets necessary for team goals.
• Demo and migrate small and medium sized vendors onto technology platforms provided or recommended by Vivid Seats.
• Begin managing targeted relationships with sellers.
• Provide resolutions on escalated inquiries from sellers.
• Analyze and provide recommendations to sellers on pricing adjustments.

What You’ll Bring:
• Persistent, relationship focused, and professional demeanor.
• Ability to establish strong external relationships and influence solutions.
• Outstanding communication, attention to detail and organizational skills.
• Strong problem solving and issue resolution skills.
• Proven negotiation skills.

Our Commitment: We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification. Vivid Seats provides competitive compensation; bonus incentives and equity for all employees; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; remote work and snack allowances; and a variety of additional workplace perks.

Apply Now
Training and Development
Corporate Trainer

Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation. 

The Opportunity:   

As a Trainer at Vivid Seats you will be responsible for preparing and facilitating training sessions for Vivid Seat’s new hires, incumbents and management staff in a classroom and/or virtual setting. This also includes providing training and/or preparing/sending materials to our offshore BPO agents.

How your role contributes to the success of Vivid Seats: 

  • Through facilitation, prepares our operations employees to provide world class customer service to our customers.
  • Continuously seeks ongoing feedback and keeps lines of communication open to classroom participants, peers, and management team; modifies sessions as needed.
  • Consistently monitors and assesses a participant’s performance trends and identifies specific skills/gaps to ensure training objectives are exceeded.
  • Provides feedback and makes recommendations regarding the procedures and practices appropriate to improving training.
  • Partners with instructional designers and developers to serve as a subject matter expert (SME) during the development and maintenance of course content.
  • Performs administrative functions to maintain organization and classroom management; tasks include managing attendance, updating training calendars and records, leading the process of gathering and scheduling team speakers, coordinating the process of gathering assistance for each day of new hire nesting and scheduling training events.

How your role expectations will progress as Trainer in the first 30, 90, and 180 days: 

30 days in 

  • Complete new hire orientation, gaining the resources you need to be successful. 
  • Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers.
  • Acclimate to team and company norms, business objectives, and Vivid Seats values.
  • Shadow and observe current training curriculum to learn classroom structure and content.
  • Become knowledgeable in all training material.
  • Lead mock training sessions to ensure preparedness for conducting a new hire class.

90 days in 

  • Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies.
  • Maintain, harvest and aid internal and external relationships to achieve progress and advance objectives.
  • Exhibit expert level understanding of all training material.
  • Independently facilitate new hire training and administer knowledge assessments.
  • Maintain new hire’s performance through retaining training information.

180 days in  

  • Design and implement process improvements that positively impacts the team. 
  • Plays an active role in continued learnings to advance skill sets necessary for team goals.
  • Identify gaps and opportunities within new hire classroom training sessions.
  • Provide recommendations and input to Training team and internal stakeholders on best practices.
  • Drive process improvements on content and overall training methodologies.

What You’ll Bring: 

  • Must be knowledgeable about adult learning concepts and theories and be able to apply them effectively in the classroom environment.
  • Ability to tie all performance outcomes listed during instruction.
  • High energy to keep the class engaged while managing class time.
  • Uses questions effectively to draw out key learning concepts from new hires.
  • Ability to meet with the learning client post-training to discuss recommendations for follow-up activities to reinforce the learning.
  • Excellent interpersonal and presentation skills.
  • Familiarity with LMS, Microsoft Excel and PowerPoint.

Our Commitment: 
We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.  

Vivid Seats provides competitive compensation; bonus incentives; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; and a variety of additional workplace perks. 

#LI-BW1

Apply Now

Vivid Seats is proud to be an equal opportunity employer. We do not discriminate based upon race, color, religion, national origin, sex, sexual orientation, gender identity, physical or mental disability, veteran status, or age. We celebrate diversity, equality, and inclusion and value the impact that different backgrounds and perspectives bring to our organization.

chicago@2x
Chicago Corporate

Corporate Headquarters
111 N. Canal St
Chicago, IL 60606

dallas@2x
Dallas Operations

Operations Headquarters
3100 Olympus Blvd.
Coppell, TX 75019

toronto@2x
Toronto Office

Toronto Office
101-30 Duncan St
Toronto, Ontario M5V 2C3