Create great experiences with us.​

OUR VALUES
We Raise the Bar

We shape our industry – we are the competition. We’re ambitious and disciplined teammates who make smart plays and get better every day.

We Create Exceptional Experiences

Whether we’re engaging a fan, seller, partner, or teammate, we don’t compromise when it comes to their experience. We hold ourselves accountable and lean into every connection to make the moment count.

We Embrace Change

In our world, the only constant is change and we’re ready for it. As a team, we’re energized by working with speed and agility to anticipate; we’re unafraid to be self-critical and we drive relentlessly to get the best results.

We Enhance Communities

We invest in our communities inside and out. We’re united in raising awareness around causes close to our hearts and are passionate about giving back.

We Commit as a Team

Above all else , we’re one team that trusts and supports each other –our unity gives us the strength to tackle even the most difficult challenges facing our business. Driven in our pursuit of the optimal, we constructively voice our perspectives, and when the best play is called, we move forward together.



Culture and People

We build products that connect people and create lasting memories. If doing meaningful work inspires you, you’re our kind of people. We are passionate about facilitating amazing fan experiences and just as intent on providing compelling experiences for our employees. Don’t miss out on this opportunity to work with talented, fun, and motivated people. Join us!

Product that Connects

We know you’re a fan of live events and we want to help you get there more often.

We believe you should experience the Vivid Seats product firsthand. This means monthly credits and promotional discounts for you to spend on Vivid Seats tickets for the best live event experience possible.

We have great partners who trust us to facilitate memorable experiences for their fans. Teaming up with them provides you with the additional perk of greater industry access and insights.

Care and convenience

Our Benefits

We make it easier to bring your best self to work. While you are transforming the live event industry, we take care of you and the people who matter to you.

The Basics

We’ve got you covered with a variety of health, dental and vision packages to meet your needs: BCBS PPO, HSA and HMO plans, mental heath and telehealth programs.

Your Future

We care about what’s ahead for you. From competitive retirement and savings programs, to continuing education opportunities, and rewarding performance incentives, our goal is to grow your future in meaningful and sustainable ways.

Recharge

We know employees who refresh, restore, and take time for life’s significant moments enjoy their work and are more productive. PTO, mental health days, and maternity/paternity policies give you the flexibility to make the most of your planned time off.

Winning Together

We celebrate wins and stay connected as a team. Our teams are recognized in company-wide town-halls, hackathons, and product demos and enjoy in-office happy hours, holiday and summer events, and company sponsored sports leagues and competitions.

Healthy = Happy

We are committed to a healthy lifestyle. We cover gym membership fees, host wellness weeks, provide plenty of nutritious snacks, cater smart choice lunches, provide access to on-site treadmill desks, bike storage, fitness classes, and inspiring office spaces where mindfulness can thrive.

Convenient

We make work a little easier, providing hybrid working arrangements at accessible office locations. When you are in the office, you’ll have the tools (company provided laptops, monitors, software), room for ideas (open floorplan with plenty of meeting rooms, quiet areas, and whiteboards), and coffee. We’re talking good coffee.

Find Your Seat

Open Roles

Being part of our team means you have the ability to make an impact and own innovation that allows us to connect millions of unique monthly site visitors to live events, making every part of their experience special.

Build your confidence as a leader, thinker, and doer. Your ideas are heard and your hard work is rewarded. Work with the most talented engineers, marketers, and other thought leaders. The experience at Vivid Seats positively challenges and shapes your perspective. Join us.

Don’t see a role that fits your experience? Don’t let that stop you. Apply using our General Application on Jobvite.

Accounting
Financial Reporting and Technical Accounting Manager

Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation.

The Opportunity: 

As the Financial Reporting and Technical Accounting Manager, your responsibilities will encompass critical components of our public company financial reporting and touch many different areas of our business. This is a unique opportunity to join a fast-moving team, challenge yourself to contribute in new ways, and support your own growth and professional development.

How your role contributes to the success of Vivid Seats:

  • Supports overall compliance with U.S. GAAP and SEC requirements
  • Coordinates the preparation and filing of SEC reports including Form 10Ks, 10Qs, 8Ks and other filings
  • Gathers financial information necessary for the completion of SEC filings and required support
  • Performs research and prepares technical accounting memos
  • Supports analytic reviews of consolidated financial information
  • Works with Investor Relations, Legal, and Corporate Communications, among other functions, in drafting earnings releases, as well as ensuring financial accuracy of analyst presentations
  • Ensures compliance with applicable internal control standards
  • Works closely with external auditors
  • Completes special projects and performs other duties as assigned

How your role expectations will progress in the first 30, 90, and 180 days:

30 days in

  • Acclimate to Vivid Seats’ values and organizational goals to understand how your department drives initiatives forward
  • Understand your teams’ contributions and the needs of stakeholders that rely on your deliverables to bring business objectives to life
  • Master accounting policies and practices specific to Vivid Seats’ business

90 days in

  • Become deeply familiar with our financial reporting software systems and contribute to ongoing enhancement
  • Oversee crucial aspects of each close cycle and SEC filing
  • Develop and lead initiatives for the financial reporting team that improve processes, drive innovation, and build on Vivid Seats values
  • Empower and coach team members to achieve personal and functional goals that correlate to department objectives
180 days in
  • Independently oversee the delivery of a portfolio of critical components for each quarterly or annual filing.
  • Serve as a subject matter expert and trusted resource for all department members and provide relevant training and mentorship.
  • Collaborate with stakeholders to confirm accurate prioritization and refine processes for collaboration and best practices.
  • Meaningfully contribute to department roadmap exercises that balance current needs with future strategic initiatives.

What You’ll Bring:

  • Bachelors degree in Accounting. Masters degree or CPA license is preferred.
  • 5+ years of experience in challenging accounting roles.
  • Experience in SEC Reporting and/or Technical Accounting
  • Experience with SEC filing tool, and XBRL
  • Thorough understanding of accounting principles and demonstrated application to complex situations.
  • Desire to supervise and mentor others.
  • Excellent Microsoft Excel skills, organizational skills and attention to detail.
  • Comfort working with various stakeholders, including those outside of accounting and finance.
  • Intrinsic desire to complete challenging tasks accurately and timely.
  • Ability to manage multiple responsibilities simultaneously

Our Commitment:
We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.

Vivid Seats provides competitive compensation; bonus incentives; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; remote work and snack allowances; and a variety of additional workplace perks.

Location(s): Chicago, Illinois (Hybrid) 

#LI-Hybrid

Apply Now
Analytics
Sr. Business Analyst, Gaming
Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation.

Vivid Seats acquired Betcha Sports, Inc., a real money sports app that leverages unique social and gamification features to take what’s previously been a mundane, single player experience & turn it into something community oriented and competitive. Now, under the Vivid Picks banner, it reflects a one-of-a-kind blended product experience that includes ecommerce, featuring a curated selection of sporting events based on team and player preferences—all while turning predicting the game into a game of its own.

The Opportunity:
As a Sr. Business Analyst you will own key customer metrics, reporting and analytics for Vivid Picks. You will serve as the analytical guru working closely with Product, Marketing and the Vivid Picks team to extract key data points and model the impact of new marketing channels, campaigns and strategic projects. You will build dashboards, analyze data, and provide modeling expertise to generate actionable insights that will drive business decisions. The Sr. Business Analyst position provides a high-performing, analytically inclined individual the opportunity to own Vivid Picks reporting and analytics, learn the business by working across multiple functional areas, and have close visibility with business leaders. The ideal candidate is both data savvy, utilizing SQL and various BI tools to gather and organize data, as well as adept at modeling and analyzing new ideas.

How your role contributes to the success of Vivid Seats:
• Generate insightful analysis, reporting and data visualization for key Vivid Picks and customer metrics.
• Develop a deep understanding of our customer base and crossover between Vivid Seats and Vivid Picks.
• Work closely with the Vivid Picks and Marketing teams to model, evaluate and continuously optimize new and existing marketing channels to power the flywheel between Vivid Seats and Vivid Picks.
• Work independently while managing and meeting competing deliverables while keeping stakeholders informed on timelines and setting expectations in a dynamic, fast-paced and evolving environment.
• Collaborate with Data Engineering and the greater Analytics teams to leverage data sets, analytical tools and resources to advance the quality and presentation of data.

How your role expectations will progress as a Business Analyst in the first 30, 60 and 90 days:

30 days in
• Complete new hire orientation, gaining the resources you need to be successful.
• Acclimate to team and company norms, business objectives, and Vivid Seats values.
• Learn about the ecosystem between Vivid Picks & Vivid Seats and the flywheel we are building.
• Understand all relevant tables in database, Looker/LookML and Google Analytics.
• Steep yourself in historical performance data, including CAC of performance marketing efforts and LTV/payback periods by owning existing Vivid Picks reporting.

60 days in
• Support Vivid Picks team in defining, measurement and reporting of program KPIs.
• Independently own reporting needs of Vivid Picks team as a trusted partner and proactively provide data and insights to stakeholders.
• Build a modeling framework to assess existing marketing channels and determine baseline metrics.

90 days in
• Play an active role in continued learnings to advance skill sets necessary for team goals.
• Develop a deep understanding of which marketing channels are driving which customer segments & the differences in their behavior.
• Collaborate with Data Engineering to leverage tools and resources to implement process improvements to advance the quality and ease of reporting.

What You’ll Bring:
• Programming skills in SQL required. Must have the ability to write complex, highly-optimized queries across multiple tables, data sources , and granularities of detail.
• Ability to translate complex business concepts into new SQL tables/definitions used to support both regular reporting and ad hoc requests.
• Experience working with BI tools (Looker, Tableau, PowerBI, Cognos, etc.) to create efficient and accurate reporting and dashboards.
• Excellent analytical skills, ability to build models and findings into actionable next steps with an understanding of Customer LTV, CAC, customer modeling and cohorting.
• Eye for detail and demonstrated ability to solve problems logically and systemically while ensuring information is accurate and consistent across reporting.
• Strong written and verbal communication skills to effectively present complex information to stakeholders in an easy-to-understand manner.
• Ability to build strong cross functional relationships and collaborate with peers in a constructive manner.
• Proactive work style with the ability to handle multiple projects on time and in a fast-paced and evolving environment.
• A passion for sports, live events and fantasy/gaming.

Our Commitment:
We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.

Vivid Seats provides competitive compensation; bonus incentives; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; remote work and snack allowances; and a variety of additional workplace perks.

Location: Chicago, Illinois (Hybrid)

#LI-Hybrid Apply Now
Customer Service
Fraud Agent

Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation. 

The Opportunity:  As a member of the Verification Team, the Fraud Agent will be responsible for reviewing and investigating transactional data to help protect against losses due to fraud. This person will work closely with Accounting, Sales, Seller Services and Customer Service in various scenarios to limit the risk of Vivid Seats. 

How your role contributes to the success of Vivid Seats: 

  • Proactively examine and review transaction data for suspicious activity and possible fraud 
  • Verify required documentation and assist customer service representatives with questions or issues regarding potentially fraudulent orders 
  • Utilize various tools to gather, analyze, and interpret data from several sources including transactions, authorizations, and financial data 
  • Conduct extensive research to validate online purchases and determine effective ways to resolve chargebacks and disputes 
  • Respond to phone calls from financial institutions in an effort to mitigate potential chargebacks 

How your role expectations will progress as a Fraud Analyst in the first 30, 90, and 180 days: 

30 days in 

  • Complete new hire orientation, gaining the resources you need to be successful.  
  • Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers. 
  • Acclimate to team and company norms, business objectives, and Vivid Seats values. 
  • Learn how to review new orders for fraudulent activity and acclimate to the daily tasks assigned to the Fraud team.
  • Navigate our phone and SMS system to contact customers to verify the authenticity of orders. 

90 days in 

  • Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies. 
  • Maintain, harvest and aid internal and external relationships to achieve progress and advance objectives. 
  • Order handling speeds and allow/reject rate consistent with established peers. 
  • Understanding of the order actions to be taken at the various stages of the chargeback process. 

180 days in  

  • Apply methods to execute individual tasks that positively impacts the team.  
  • Play an active role in continued learnings to advance skill sets necessary for team goals. 
  • Understanding of the entire chargeback process, including replying to disputes and analyzing seller listings for potential fraud activity. 

What You’ll Bring: 

  • Ability to work evening shifts and both Saturday and Sunday. 
  • Bachelor’s degree or equivalent work experience. 
  • Excellent organizational, analytical, and critical thinking skills. 
  • Strong attention to detail with the ability to handle high-volume situations. 
  • Provide exceptional customer service while resolving complex issues with little or no supervision or direction. 
  • Ability to meet deadlines and prioritize deliverables. 
  • Skilled writing background with experience in formal business correspondence. 
  • Previous experience in investigation, fraud prevention, banking or business analysis preferred. 

Schedule:
The first 3 weeks of employment are Monday-Friday 9-6 for paid training.

  • Offering a base salary with overtime eligibility + Bonus
  • Hybrid model (3 days in the office and 2 days at home)


Bonus & Overtime Eligibility:

  • Any hours worked over 40/week are overtime eligible.

Our Commitment: 
We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.  

Vivid Seats provides a premium nights and weekends compensation; bonus incentives; PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; snack allowances; and a variety of additional workplace perks. 

#LI-hybrid
#LI-BW1

Apply Now
Fraud Agent (Nights)

Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation. 

The Opportunity:  As a member of the Verification Team, the Fraud Agent will be responsible for reviewing and investigating transactional data to help protect against losses due to fraud. This person will work closely with Accounting, Sales, Seller Services and Customer Service in various scenarios to limit the risk of Vivid Seats. 

How your role contributes to the success of Vivid Seats: 

  • Proactively examine and review transaction data for suspicious activity and possible fraud 
  • Verify required documentation and assist customer service representatives with questions or issues regarding potentially fraudulent orders 
  • Utilize various tools to gather, analyze, and interpret data from several sources including transactions, authorizations, and financial data 
  • Conduct extensive research to validate online purchases and determine effective ways to resolve chargebacks and disputes 
  • Respond to phone calls from financial institutions in an effort to mitigate potential chargebacks 

How your role expectations will progress as a Fraud Analyst in the first 30, 90, and 180 days: 

30 days in 

  • Complete new hire orientation, gaining the resources you need to be successful.  
  • Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers. 
  • Acclimate to team and company norms, business objectives, and Vivid Seats values. 
  • Learn how to review new orders for fraudulent activity and acclimate to the daily tasks assigned to the Fraud team.
  • Navigate our phone and SMS system to contact customers to verify the authenticity of orders. 

90 days in 

  • Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies. 
  • Maintain, harvest and aid internal and external relationships to achieve progress and advance objectives. 
  • Order handling speeds and allow/reject rate consistent with established peers. 
  • Understanding of the order actions to be taken at the various stages of the chargeback process. 

180 days in  

  • Apply methods to execute individual tasks that positively impacts the team.  
  • Play an active role in continued learnings to advance skill sets necessary for team goals. 
  • Understanding of the entire chargeback process, including replying to disputes and analyzing seller listings for potential fraud activity. 

What You’ll Bring: 

  • Ability to work evening shifts and both Saturday and Sunday. 
  • Bachelor’s degree or equivalent work experience. 
  • Excellent organizational, analytical, and critical thinking skills. 
  • Strong attention to detail with the ability to handle high-volume situations. 
  • Provide exceptional customer service while resolving complex issues with little or no supervision or direction. 
  • Ability to meet deadlines and prioritize deliverables. 
  • Skilled writing background with experience in formal business correspondence. 
  • Previous experience in investigation, fraud prevention, banking or business analysis preferred. 

Schedule:
The first 3 weeks of employment are Monday-Friday 9-6 for paid training.

  • Offering a base salary with overtime eligibility + Bonus
  • Hybrid model (3 days in the office and 2 days at home)


Bonus & Overtime Eligibility:

  • Any hours worked over 40/week are overtime eligible.

Our Commitment: 
We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.  

Vivid Seats provides a premium nights and weekends compensation; bonus incentives; PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; snack allowances; and a variety of additional workplace perks. 


Apply Now
Order Fulfillment Lead (Call Center)- FT Nights/Weekends

Who we are: Vivid Seats (NASDAQ: SEAT) is the largest independent online ticket marketplace, sending tens of millions of fans to live events. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation. 

The Opportunity: 

As an Order Fulfillment Team Lead, you will supervise and coach your team to deliver a VIP service experience while helping them grow the skills they need to have successful careers. Share new ideas when it comes to increasing productivity and improving the buyer and seller experience within the organization while ensuring that every customer receives timely responses and a high level of accurate, courteous service. You will have the opportunity to build relationships within cross-functional teams and work closely with all levels of the organization. This is a unique opportunity to have a positive impact in a high growth business.

How your role contributes to the success of Vivid Seats: 

  • Monitor day to day team operations including; queue management, inbound/outbound broker and customer communication, as well as any pending orders to ensure timely confirmation by sellers.
  • Handle escalated seller and buyer issues.
  • Respond to inquiries from both buyers and sellers through email, live chat, and phone.
  • Provide real-time assistance to Order Fulfillment agents.
  • Facilitate agent development through tri-annual reviews, new agent training, and frequent coaching feedback.
  • Communicate high level issues and fulfillment trends to upper management.

How your role expectations will progress as an Order Fulfillment Team Lead in the first 30, 90, and 180 days: 

30 days in  

  • Complete new hire orientation, gaining the resources you need to be successful. 
  • Gain advanced knowledge on how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers.
  • Become familiar with Work Force Management tools such as ADP, InContact reporting, and Freshdesk reporting.
  • Begin having 1-1 meetings with direct reports focusing on coaching and rapport

90 days in 

  • Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies.
  • Maintain, harvest, and aid internal and external relationships to achieve progress and advance objectives.Gain ability to recognize order issues and trends while monitoring agent’s day to day activity.
  • Display ability to recognize and address agent errors and provide constructive feedback on how to meet their KPI’s more effectively.

180 days in

  • Apply methods to execute individual tasks that positively impact the team. 
  • Play an active role in continued learnings to advance skill sets necessary for team goals.
  • Complete Tri-Annual reviews for direct reports in support of your Sr. Manager.
  • Independently resolve escalated customer issues to provide positive ticket buying experience.

What You’ll Bring: 

  • Excellent knowledge of the ticket fulfillment process.
  • Strong problem solving and independent decision-making skills.
  • Ability to manage multiple tasks and projects simultaneously.
  • Proactive in identifying potential order problems and finding resolutions.
  • Track record of performance and reliability.

Our Commitment: 

We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.  

Vivid Seats provides competitive compensation; bonus incentives; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; remote work and snack allowances; and a variety of additional workplace perks. 

Apply Now
Social Media Support Associate
Who we are:
Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation.

The Opportunity:

As a Social Media Support Associate, you will have the opportunity to engage with hundreds of customers over a shared passion for live events, serving as the primary point of contact for customer inquiries through social media channels. Ideal candidates are those who are energized when working to solve unique issues on a public platform, sharing their technical expertise, and handling multiple tasks effectively and efficiently. With empathy and professionalism, you will play a critical role in connecting our customer to the events that excite them. We pride ourselves in creating memorable experiences from the point of purchase until they enter the gates.

Shift: 8:00 AM CST to 4:30pm PM CST, with 1 weekend day (Sunday-Thursday). 3 days in the office and 2 days at home. 

Location: Coppell, TX

How your role contributes to the success of Vivid Seats:

  • Utilize attention to detail and proactive measures to maintain a great customer experience through receiving and responding to inbound social media customer inquiries; gather and verify required information.
  • Ensure we are connecting with our buyers over multiple platforms to provide the most accurate and helpful information.
  • Develop and present solutions to customer concerns.
  • Update internal order notes appropriately.
  • Ensure proper security procedures are followed during all customer interactions.
  • Maintain thorough knowledge of company processes and policies to ensure proper exchanging of information.
  • Utilize empathy and professionalism in every interaction.

How your role expectations will progress as a Social Media Support Associate in the first 30, 90, and 180 days:

30 days in:
  • Complete new hire orientation, gaining the resources you need to be successful.
  • Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers.
  • Acclimate to team and company norms, business objectives, and Vivid Seats values.
  • Understand the flow of buyer orders and processes.
  • Become familiar with the systems utilized to reply to customer inquiries that are posted on our social media channels.
  • Navigate and resolve non-complex customer inquiries.
90 days in:
  • Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies.
  • Maintain, harvest and aid internal and external relationships to achieve progress and advance objectives.
  • Publicly reply to entry level customer social media inquiries.
  • Manage day to day responsibilities with minimal guidance.
  • Knowledgeable in industry terms, processes, and internal company policies.
180 days in:
  • Apply methods to execute individual tasks that positively impacts the team.
  • Play an active role in continued learnings to advance skill sets necessary for team goals.
  • Expert in our social media practices where able to identify, report, and solution against trends.
  • Competent on industry nuances and company processes.
  • Manage complex customer inquiries posted on our social media channels.
What You’ll Bring:
  • Knowledge and understanding of basic social media platforms.
    Work experience in sales or customer service in retail or service-related industry.
  • Computer proficiency, including ability to maintain 50+ WPM typing speed and to efficiently operate basic PC/web browser functionality.
  • Excellent written communication skills with an aptitude for grammar and spelling accuracy.
  • Capable of multitasking in a fast-paced environment.
  • Self-reliant and ability to work with minimum supervision.
  • Research skills to troubleshoot customer issues.
  • Willing to be flexible in work hours where needed.
  • Genuine interest in live events, sports, entertainment, and social media.
  • Flexibility to take on other tasks as directed by management.
Our Commitment:

We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.

Vivid Seats provides competitive compensation; bonus incentives; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; and snack allowances; and a variety of additional workplace perks.



Apply Now
Design/UI/UX
Sr. UX Designer

Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation.

The Opportunity: The Lead UX Designer is responsible for vividseats.com's end-end user experience, while bringing simplicity, intuitiveness, surprise and delight. You will lead concepting, prototyping, balancing user experience, motion and visual design aligned to business goals to create a best-in-class digital experience for Vivid Seats.

How your role expectations will progress as a UX Designer in the first 30, 90, and 180 days: 

30 days in 

  • Complete new hire orientation, gaining the resources you need to be successful.  
  • Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers. 
  • Acclimate to team and company norms, business objectives, and Vivid Seats values. 
  • Meet and greet product, engineering and analytics teams and stakeholders.
  • Start familiarizing yourself with strategic documents around future customer engagement.

90 days in 

  • Create product designs for Vivid Seats end-to-end user experience, collaborating with research, and owning design and prototypes with minimal oversight.
  • Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies. 
  • Establish, maintain, and facilitate internal partnerships to achieve progress and advance objectives. 
  • Display leadership by being an example of continued growth in your role and looking for opportunities to mentor and encourage junior designers.

180 days in  

  • Design and implement process improvements that positively impacts the team.
  • Play an active role in continued learning to advance skill sets necessary for team goals. 
  • Deepen understanding of customers, our users, and contribute to the evolving Vivid Seats personas to guide future user experience and product strategies.
  • Bring observations and defined strategies of opportunities to drive initiatives to level up the UX design team effectiveness internally and in the company.

What You’ll Bring: 

Experience: 

  • 4+ years’ experience as a User Experience Designer, with experience as design lead or equivalent 
  • Experience in the B2C / eCommerce space
  • Solid understanding of UI/UX philosophies, design thinking and processes
  • Experience with responsive web design and cross browser/cross platform development
  • Experience with designing for native app
  • Able to manage project work and competing design deadlines while keeping the team apprised and updated with progress before designs are finalized
  • Stay on the cutting edge of what’s new in user experience, identifying opportunities and experimenting with applying new interaction patterns
  • Develop prototypes and wireframes to communicate ideas to stakeholders
  • Conduct research tasks such as planning and partnering with user research analysts to create usability tests, A/B testing and site surveys. Be able to report feedback and findings, and use those results to inform future customer experience designs
  • Experience and/or willingness to work in an agile/lean environment

Communication Skills: As a lead designer with an eye for usability, you also turn this lens to how you facilitate meetings, present your designs, and write emails. You are looking for more effective ways for your audience to consume the content you are conveying – regardless of medium and channel. Your end user is the customer as well as your internal partners and stakeholders. As a design group, we seek to continually update our communication skills to increase engagement and comprehension.

Problem Solving Skills: At Vivid Seats we encourage growth mindset, always be excited about the user problems, be keen to learn more and keep exploring avenues to collaborate and problem solving. You must be able to come up with creative solutions and consider a variety of alternative solutions for each problem along with other members on UX and Product teams.

Interpersonal Skills: You must display a genuine passion for product-centric innovation; an ability to work well independently as well as collaboratively; must have a keen and exceptional attention to detail; and more importantly, an ability to identify root recommendations inspired by the customer’s needs and behaviors.

Our Commitment: 
We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.  

Vivid Seats provides competitive compensation; bonus incentives; PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; snack allowances; and a variety of additional workplace perks. 

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Apply Now
User Experience Design Manager
Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation.

The Opportunity:
As a User Experience Design Manager at Vivid Seats, you’ll mentor designers on the team to deepen and broaden their design thinking, as well as their presentation and design skills. You’ll work with the business to understand how to position the team to partner more effectively to meet agreed upon goals. You’ll drive toward greater understanding of the end user’s needs and strategically advocate for solutions to any friction or blockers within the current Vivid Seats journey.

How your role contributes to the success of Vivid Seats:
• Oversees the creation of team member's individual goals to align with department goals and defines success outcomes.
• Encourages innovation and curiosity. Leads by example by bringing ideas to the table and encouraging team discussions. Rewards enthusiasm for solving business and user challenges.
• Strong focus on end user experience and demonstrates a clear passion for the customer. Understands and can describe different user journeys and needs to translate to design and product outcomes.
• Facilitates design challenge workshops. Helps the team uncover new business opportunities. Creates a UX roadmap, influences future product prioritization. Communicates strategic direction in written and oral formats as set for the team.
• Brainstorms constructively with others. Understands business strategy as defined and shared by the business/manager.
• Enables the UX leader to build a strong foundation of UX within the organization. Ensures the team always conducts competitive/comparative analysis, user research, and delivers data and insights driven design solutions for B2C initiatives.
• Identifies improvement areas and possible competitive advantage for exploratory research to build a case for future enhancements.

How your role expectations will progress as a UX Design Manager in the first 30, 90, and 180 days:

30 days in
• Acclimate to Vivid Seats’ values and organizational goals to understand how your department drives initiatives forward.
• Understand your teams’ contributions and the needs of stakeholders that rely on your deliverables to bring business objectives to life.
• Set weekly touch points with direct reports to understand their role, motivations, and needs, building trust and leading with empathy.

90 days in
• Empower and coach team members to achieve personal and functional goals that correlate to department objectives.
• Develop and lead initiatives for your team that enhance process, drive innovation, and build on Vivid Seats values.

180 days in
• Monitor and evolve team deliverables, individual goals, and overall performance to ensure alignment with broader initiatives of your department and the organization while coaching your team to grow skill sets.
• Collaborate with stakeholders to confirm accurate prioritization and refine processes for collaboration and best practices.
• Meaningfully contribute to department roadmap exercises that balance current needs with future strategic initiatives.

What You’ll Bring:
• 5+ years’ experience as a User Experience Designer and 3+ years’ experience in managerial role
• Solid understanding of UI/UX philosophies and processes
• Experience with solving UX problems, designing solutions for both B2C and B2B experiences
• Experience in partnering with researchers to drive studies
• Grounded in design thinking and perpetually curious with a continual desire to ask better questions
• Superb visual and verbal communication skills
• Proficient in Figma designing and prototyping
• Previous A/B testing exposure, collaboration with product teams and data-driven design work
• Experience and/or willingness to work in an agile environment

Our Commitment:
We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.

Vivid Seats provides competitive compensation; bonus incentives; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; remote work and snack allowances; and a variety of additional workplace perks.

Location(s): Chicago, Illinois (Hybrid)
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Engineering
Agile Delivery Lead
Who we are: Vivid Seats is the largest independent online ticket marketplace, sending tens of millions of fans to live events. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation. 

The Opportunity: 
Vivid Seats is committed to continuous improvement driven by collaboration, communication, and transparency in everything we do.  We are looking for a Delivery Lead to drive delivery effectiveness on our various teams in partnership with the Engineering and Product management team leaders. The role is a blend between a scrum master which will focus on guiding the teams to create the right structures and practices to enable and empower the teams as well as a project manager role to help co-ordinate cross-team activities that will ensure the successful delivery of business value to market. 

How your role contributes to the success of Vivid Seats: 
  • Partner with the two or more teams to create and manage the teams' roadmaps and delivery statuses on an ongoing basis. This will allow the product leaders to focus on product definition as well as product prioritization and enable engineering leaders to manage technical delivery decisions. 
  • Support delivery teams by organizing information for key ceremonies such as backlog grooming, sprint planning and retrospectives. 
  • Streamline communication and minimize knowledge gaps between different teams to coordinate multi-team deliveries. 
  • Coach and enable teams to drive through internal continuous improvement initiatives along with Engineering Managers and Product Managers. 
  • Provide coaching for additional delivery teams within the department as needed.  
  • Support in the creation and maintenance of standardized tools and processes that can be leveraged across multiple teams. 
How your role expectations will progress as a Software Delivery Lead in the first 30, 90, and 180 days: 
30 days in 
  • Complete new hire orientation, gaining the resources you need to be successful.  
  • Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers. 
  • Acclimate to team and company norms, business objectives, and Vivid Seats values. 
  • Facilitate and/or drive key ceremonies like the retrospective and sprint planning. 
  • Prepare weekly status reports (aka Delivery Health Reports) in partnership with the engineering and product managers.
90 days in 
  • Enhance our approaches, methods, or technologies to mitigate risks and improve efficiencies. 
  • Build, maintain, and leverage internal and external relationships to achieve progress and advance objectives. 
  • Partnering with other business units such as marketing, call center operations and accounting to ensure that all aspects of launch are accounted for. 
  • Partnering with other delivery teams to learn how teams are actively delivering as well as sharing lessons learned on their own teams. 
  • Making recommendations on streamlining our tooling to ensure our delivery success. 
180 days in  
  • Design and implement process improvements that positively impacts the team as well as the department.  
  • Mentor others, playing an active role in elevating the skill sets of those you work with. 
What You’ll Bring:  
  • 5+ years of managing cross-organizational deliveries in an Agile environment for a technology product organization. 
  • Experience in managing projects with multiple stakeholder groups. Our deliveries include working with technology, product, operations, marketing, and sales organizations.  
  • Experience blending the responsiveness of running an Agile delivery project while having the discipline of PMP. 
  • Experienced with project and product management tooling and able to define requirements, make minor adjustments and validate larger tooling changes. 
  • Highly analytical with experience in making data-driven delivery recommendations to the team but also highly empathetic in understanding the needs of the organization. 
  • Deep knowledge of Agile principles and practices and the ability to blend approaches (Lean, Kanban, Scrum, etc.) to apply the right principles in the right contexts. 
  • Ability to instinctively adapt communication, persuasion and negotiation skills depending on your audience, which will include senior leadership level.  
Our Commitment: 
We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.  

Vivid Seats provides competitive compensation; bonus incentives; mental health days; medical, dental, and vision insurance; monthly credits and discounts for attending live events; snack allowances; and a variety of additional workplace perks. 

#LI-AL1
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Platform Engineer

Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built in Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation.

The Opportunity:  

As a Platform Engineer, you will own the reliability, efficiency, and speed of our delivery pipeline; and help drive ongoing reliability, scalability, and security of our core cloud-based infrastructure platforms (primarily AWS with limited Azure & GCP). Your top priority will be ensuring our product teams can deliver software to production as quickly and safely as possible while building and maintaining a stable platform. You will be challenged to deliver in a unique ecosystem with highly burstable traffic patterns. 

 

How your role contributes to the success of Vivid Seats:  

 

  • As part of the platform engineering team, you will work closely with fellow cloud engineers, software engineers, security engineers, and product owners to understand their needs and optimise their productivity. 
  • Collaborate and show a desire to support our engineering teams and bring a customer service-focused mindset to our platform engineering practice. 
  • Utilize tools and processes that help our teams iterate more quickly without sacrificing precision or reliability.
  • Plan/design/lead efforts related to automation and tooling, scaling and overall site reliability to enable autonomy and ensure safety. Confident in presenting plans and designs to the wider architectural community and defending recommended approaches.
  • Drive ongoing performance enhancement across all areas of our cloud platform; networking, observability, CI/CD, access, security, and cost. 
  • Mentor and collaborate with engineers to deepen our expertise in the DevOps/SRE domain. 

 

What you will bring:

  • Extensive experience implementing Kubernetes workloads in AWS leveraging EKS.
  • Strong capabilities with Amazon ECS.
  • Deep understanding of service mesh/Istio implementations.
  • Deep understanding of observability tools such as Datadog, ELK, Cloudwatch.
  • Ability to lead colleagues and peers to resolution of issues.
  • Experience with programming languages such as python, GO, Java.
  • Strong experience building automation solutions for infrastructure and platform implementations.
  • Excellent understanding of networking in the cloud.
  • Strong sense of ownership for own work and the team’s work.
  • Proven experience working in a Linux-based environment. 
  • Demonstrable experience with configuration-as-code tools such as Ansible, Cloud Formation, or Terraform. 
  • A passion for automation, optimization, and productivity. 

 

How your role expectations will progress as a DevOps Engineer in the first 30, 90, and 180 days:

30 days in

  • Complete new hire orientation, gaining the resources you need to be successful.
  • Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers.
  • Acclimate to team and company norms, business objectives, and Vivid Seats values.
  • Develop basic understanding of applications, tech stack, and development process.

90 days in

  • Enhance our approaches, methods, or technologies to mitigate risks and improve efficiencies.
  • Build, maintain, and leverage internal and external relationships to achieve progress and advance objectives.
  • Apply technical learnings that align with the product roadmap to overall department and organizational goals that drive company initiatives forward.
  • Contribute to team planning, estimations and software design sessions.

180 days in  

  • Design and implement process improvements that positively impacts the team.
  • Mentor others, playing an active role in elevating the skill sets of those you work with.
  • Guide the team's work so that it fits into the larger team and engineering group objectives.
  • Produce and deliver clean, correct code that drives team and company tech goals forward.
  • Improve efficiency in core systems and applications managed by the team and contribute to engineering group objectives.

 

Our Commitment:

We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.

Vivid Seats provides competitive compensation; bonus incentives; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; remote work and snack allowances; and a variety of additional workplace perks. 

#LI-AC1

#LI-Hybrid

 

Apply Now
Senior Full Stack Engineer

 Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation.

As a Senior Full Stack Engineer (Gaming), you’ll help implement technology strategy for a team that works with a variety of applications and distribution channels. These channels allow us to extend the reach of our ticket marketplace beyond the borders of our website and app, leveraging existing customer networks in a variety of verticals - including loyalty programs, financial institutions, travel providers, hotel operators, e-commerce marketplaces, and distribution partners across North America.  

As a key member of the team, you will help execute the design and development of our evolving, high traffic marketplace. You will be a subject matter expert in the department that will bring new and innovative solutions to the table, encourage team members, and champion technology improvements that will span across all our core applications.  

Our Engineering department is made up of cross functional Agile development teams that deploy to AWS production environments on demand, multiple times a day. You’ll tackle some of the most difficult challenges scaling an ecommerce marketplace by developing creative and intuitive features that maximize value and efficiency across the organization.  

This role will be part of a team responsible for product ownership of Web and APIs, but also plays a large role working with business stakeholders to define features that deliver value and an exceptional experience for our customers. You’ll work with a team of engineers to refactor and update and develop new features, setting a site wide standard UI/UX and APIs. 

How your role expectations will progress as a Senior Full Stack Engineer in the first 30, 90, and 180 days:  
30 days in 

  • Complete new hire orientation, gaining the resources you need to be successful.   
  • Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers.  
  • Acclimate to team and company norms, business objectives, and Vivid Seats values.  
  • Develop basic understanding of applications, tech stack, and development process.  

90 days in 

  • Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies.  
  • Maintain, harvest and aid internal and external relationships to achieve progress and advance objectives.  
  • Contribute to team planning, estimations, and design sessions.  

180 days in 

  • Apply methods to execute individual tasks that positively impacts the team.   
  • Play an active role in continued learnings to advance skill sets necessary for team goals.  
  • Have self-sufficiency in all applications touched by the team.    
  • Actively contributes into larger team and engineering group objectives.  
  • Produce and deliver clean, correct code that drives team and company tech goals forward.  

What You’ll Bring: 

  • Career experience developing Web and/or mobile based, Distributed and Multi-Tier architecture using core JavaScript and modern frontend web technologies (React Native, React & Vue)
  • Strong knowledge of raw JavaScript (ES5 / ES6), CSS3, and HTML5  
  • Experience developing Web based, Distributed and Multi-Tier architecture using NodeJS or other major platforms (Python, Java, Scala, Clojure, etc)
  • Experience with NodeJS, REST, APIs, and Service Oriented Architecture
  • Understanding of AWS environment
  • Experience with unit and integration testing  
  • Passion for technology and an eagerness to contribute to a team-oriented environment  
  • Proficient in MongoDB and relational database modeling  
  • Creativity, fearlessness and an unwavering commitment to putting the customer first  
  • Payment processing experience is a big plus

Our Commitment: 
We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification. 
 
Vivid Seats provides competitive compensation; bonus incentives and equity for all employees; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; remote work and snack allowances; and a variety of additional workplace perks. 

 #LI-MM1

Apply Now
Senior Manager, Software Quality Engineering

Who we are:  Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation. 

The Opportunity:   
As the Senior Manager, Quality, you’lldrive our overall quality strategy, develop and scale quality systems, andcoach engineers and business partnersata thrivinge-commerce company. You’lldevelop effective partnership with our business and product owners, technology leaders, and external partners that drive our SDLC.  You will lead multiple team/groups of engineers focused on quality assurance, engineering, and quality tooling practices as you help evolve our end-to-end quality practices.

Leading a team at Vivid Seats,you’ll stay up to date on new and emerging technologies, plan accordingly to incorporate valuable concepts to enhance our applications, and continually improve the development environment. 

This role is responsible over the quality tooling and processes for our entire portfolio of applications that impact all Vivid Seats teams as well as the operations of many of the mission-critical operations that support our marketplace operations. We are looking for a leader who can be hands on if needed and has experience building and leading highly technical and operations focused quality teams. 

In this role, you will manage and mature quality practices, governance and reporting, training and awareness,
quality risk assessment and remediation. You also partner closely with our information security function to help support our overall mission of secure and compliance software by design.The position is charged with the responsibility for building and enhancing a quality conscious culture and infrastructure that melds well with a fast-paced and growing technology company. 

How your role contributes to the success of Vivid Seats: 

  • Develop, coach, and retain engineers in a high-performing engineering team, capable of preventing and/or responding to production incidents, as well as our internal and external stakeholder needs.  
  • Participate in hiring initiatives to attract, screen, and hire new engineering talent. 
  • Plan and drive complex initiatives related to quality tooling/process design, architecture, implementation, deployment, and support. 
  • Lead efforts to continually modernize and integrate our quality tooling into our SDLC and CI/CD processes. 
  • Lead a team to monitor, troubleshoot, maintain, and continuously improve our incident and defect management processes. 
  • Identify and deliver infrastructure and platform projects aimed at improving uptime, security, availability, capacity, cost-effectiveness, and performance.
  • Promote development best practices such as BDD, TDD, and pair programming in a fast-paced Agile environment  
  • Ensure that project/department milestones/goals are met and managed to budgets. 
  • Help us in our goal of building the Vivid Seats brand as a technology leader throughout the United States and Canada.
  • Demonstrate a quality capability that is best in class for our industry; and helping to unlock the full potential of our business opportunities.

How your role expectations will progress as a Information Security Manager/Senior Manager in the first 30, 90, and 180 days: 

30 days in 

  • Acclimate to Vivid Seats’ values and organizational goals to understand how your department drives initiatives forward.   
  • Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers. 
  • Understand your teams’ contributions and the needs of stakeholders that rely on your deliverables to bring business objectives to life.  
  • Set weekly touch points with direct reports to understand their role, motivations, and needs, building trust and leading with empathy.  
  • Develop basic understanding of applications, tech stack, security operations, and development.  
  • Review and understand the project roadmap and operations processes currently in place for the team.
  • Complete 1-1 meetings with Infrastructure and Software managers to understand their roles, priorities, and needs, building trust and a spirit of comradery. 
  • Complete 1-1 meetings with key business stakeholders (Legal, HR, Operations) to understand their roles, priorities, and risks.
  • Review recent RCA documentation and reports.
  • Prepare initial observations and recommendations for your vision of the Quality function.

90 days in 

  • Empower and coach team members to achieve personal and functional goals that correlate to department objectives.  
  • Develop and lead initiatives for your team that enhance process, drive innovation, and build on Vivid Seats values.  
  • Establish improved processes for operationalizing platform management to reduce downtime, improve product quality, and effectively manage cost. 
  • Coordinate with the recruiting team to build a pipeline of qualified candidates to help fill out your team.  
  • Partner with business and technology leadership to build out a roadmap for functionality that supports our strategic goals over the coming year. 
  • Identify strategic partners and solutions that may require replacement and introduction to our security environment.
  • Establish a proposed set of quality related metrics and performance measurements.

180 days in  

  • Monitor and evolve team deliverables, individual goals, and overall performance to ensure alignment with broader initiatives of your department and the organization while coaching your team to grow skill sets.   
  • Collaborate with stakeholders to accurately prioritize and refine processes that yield best practices.  
  • Meaningfully contribute to department roadmap exercises that balance current needs with future strategic initiatives.   
  • Onboard more engineers, analysts, and partners to your team and build career development plans for them.  
  • Own business-facing communications regarding your team’s progress and accountability for your team’s engineering KPIs and security KRIs.  
  • Lead the way for the security team by developing and executing on a thoughtful and flexible quality roadmap. 

What You’ll Bring: 

  • Demonstrate strong problem analysis problem resolution and decision-making and a growth mindset 
  • Minimum 5+ years in managing teams, including 2+ years of managing people leaders.
  • Minimum 8+ years of combined experience in quality engineering, quality testing/assurance, and quality tooling/SDET that must include experience with Internet technology and security issues. 
  • Must be passionate about technology and information security. 
  • Must have extensive knowledge of current and upcoming IT security technologies and techniques that cover all levels of IT architecture, including those that affect business processes, data, applications, and network systems and infrastructure. 
  • Familiarity with cloud-based infrastructure (preferably AWS), products, and services. 
  • Familiarity with CI/CD infrastructure (preferably Jenkins), products, and services. 
  • Experience with quality automation suites (preferably Selenium/Cucumber), load/performance testing products, and software quality solutions.
  • Familiarity with the Payment Card Industry Data Security Standard (PCI-DSS) and the Sarbanes-Oxley Act (SOX).
  • Extensive ability to collaborate and to build and retain high performing teams. 
  • Ability to weigh business risks and enforce appropriate quality measures while maintaining the speed of delivery that is inherent in a fast-paced technology


Our Commitment: We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.    

Vivid Seats provides competitive compensation; bonus incentives; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; remote work and snack allowances; and a variety of additional workplace perks.   

We strongly encourage all interested applicants to apply to our open roles regardless of how many qualifications they meet. Most of our posted positions have a degree of flexibility in the stated requirements. 

#LI-AC1

#LI-Hybrid

Apply Now
Senior Software Engineer
Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation.

The Opportunity: 
As a Senior Software Engineer you’ll make highly visible enhancements to our platform by maintaining and building new features across our Core Java applications. Our teams work with a variety of applications that enable our ability to sell tickets, manage inventory, support our internal users, and provide a great customer experience from the website to the box office.

How your role contributes to the success of Vivid Seats:  
  • Help set the direction of the design and development of the backend systems powering our B2C Marketplace.  
  • Develop innovative solutions that give Vivid Seats a competitive advantage, encourage team members, and champion technology improvements for your delivery team. 
  • Work cross functionally in Agile development teams that deploy to AWS production environments on demand, multiple times a day.  
  • Tackle some of the most difficult challenges scaling an e-commerce marketplace by developing creative algorithms and features that maximize value and efficiency across the organization.  
  • Partner with a team of Product Owners, Quality Engineers, and Engineers to deliver exceptional software, showcasing your work at the end each work cycle.  
  • Implement your expertise for best practices in design patterns, code quality, testing, and innovation to keep our commitment of always putting our customers first. 
How your role expectations will progress as a Software Engineer II in the first 30, 90, and 180 days: 

30 days in
  • Complete new hire orientation, gaining the resources you need to be successful.  
  • Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers.  
  • Acclimate to team and company norms, business objectives, and Vivid Seats values. 
  • Develop basic understanding of applications, tech stack, and development process. 
90 days in
  • Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies. 
  • Maintain, harvest and aid internal and external relationships to achieve progress and advance objectives. 
  • Contribute to team planning, estimations, and design sessions. 
  • Delivery of stable and scalable front-end code for our inhouse marketing platform.  
180 days in
  • Apply methods to execute individual tasks that positively impacts the team.  
  • Play an active role in continued learnings to advance skill sets necessary for team goals. 
  • Have self-sufficiency in all applications touched by the team.   
  • Actively contributes into larger team and engineering group objectives. 
  • Produce and deliver clean, correct code that drives team and company tech goals forward. 
What You’ll Bring:  
  • 3+ years developing Web based, Distributed and Multi-Tier architecture using Java/J2EE or other major platforms (Python, Scala, Clojure, etc.)  
  • Experience designing, building and testing web services and APIs.  
  • Strong knowledge of Spring, REST, Service Oriented Architecture, OAuth, Basic Authentication and PCI.  
  • Ability to translate complex technical concepts into high-level designs and act as a subject matter expert in software design, architecture, implementation, deployment and support across our full platform.  
  • Proficient in SQL and relational database modeling.
  • Familiarity with modern front-end technologies such as JavaScript and Single Page Application Frameworks and their interactions with APIs.
Our Commitment:

We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.

Vivid Seats provides competitive compensation; bonus incentives and equity for all employees; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; remote work and snack allowances; and a variety of additional workplace perks.

We strongly encourage all interested applicants to apply to our open roles regardless of how many qualifications they meet.  Most of our posted positions have a degree of flexibility in the stated requirements.


 #LI-MM1


Apply Now
Senior Software Quality Engineer


Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation.

The Opportunity:  

As a Senior Quality Engineer, you’ll champion quality for our platform and products to provide the best possible ticket purchasing experience for our millions of users. By acquiring an intimate understanding of our products and how our customers, employees, and partners use them, you’ll partner cross-functionally to apply maximum coverage for our applications.  
 
How your role contributes to the success of Vivid Seats:  

  • Our Quality Engineers are highly collaborative, working closely with engineers, designers, and product owners to develop effective tests and document requirements.
  • Work in an agile team using Java, Cucumber, Selenium and Spring (along with many other testing frameworks).  
  • Leverage automated testing suites, explore edge cases and drive quality with our development teams.  
  • Partner with quality engineers to simplify and modernize our testing tools and techniques to ensure code maximum coverage and constantly improve the ways we test our products. 
  • Our quality engineers are embedded within delivery teams and use BDD (behavior-driven development) to prevent defects before they are found.  
  • Execute different types of tests (e.g., exploratory tests, regression tests, UI tests, et al.), assist in driving resolution, and develop automated tests to continuously assess and improve test coverage.  
  • Facilitate root cause analysis for production incidents, identify trends and weak points, suggest corrective actions, and help coordinate remediation. 

How your role expectations will progress as a Quality Engineer in the first 30, 90, and 180 days:  

30 days in  

  • Complete new hire orientation, gaining the resources you need to be successful.  
  • Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers. 
  • Acclimate to team and company norms, business objectives, and Vivid Seats values. 
  • Develop basic understanding of applications, tech stack, and development process. 

90 days in  

  • Enhance our approaches, methods, or technologies to mitigate risks and improve efficiencies. 
  • Build, maintain, and leverage internal and external relationships to achieve progress and advance objectives. 
  • Apply technical learnings that align with the product roadmap to overall department and organizational goals that drive company initiatives forward. 
  • Contribute to team planning, estimations and software design sessions. 

180 days in   

  • Design and implement process improvements that positively impacts the team.  
  • Mentor others, playing an active role in elevating the skill sets of those you work with. 
  • Guide the team's work so that it fits into the larger team and engineering group objectives. 
  • Produce and deliver clean, correct code that drives team and company tech goals forward. 
  • Improve efficiency in core systems and applications managed by the team and contribute to engineering group objectives. 

What You’ll Bring:  

  • 5+ years’ experience and knowledge of software quality principles for web, backend and/or mobile applications. 
  • Ability to estimate testing effort - analyzing, testing, and evaluating business requirements. 
  • Understanding of Object-Oriented languages such as Java, OR, JavaScript, and Typescript
  • Familiarity with automation frameworks such as Selenium, Cucumber, or REST-assured is preferred. 
  • Knowledge of continuous integration principles and tools is preferred. 
  • Excellent communication and prioritization skills with proven ability to multi-task. 
  • A passion for learning new technologies and building positive working relationships with development engineers. 
  • An intrinsic desire for the constant improvement in the quality of products and uncovering hard to find scenarios. 
  • Attention to detail, curiosity, and customer focused mindset.


Our Commitment:

We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.

Vivid Seats provides competitive compensation; bonus incentives and equity for all employees; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; remote work and snack allowances; and a variety of additional workplace perks.

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#LI-Hybrid Apply Now
Software Engineer
Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation.

The Opportunity: 
As a Software Engineer you’ll make highly visible enhancements to our platform by maintaining and building new features across our Core Java applications. Our teams work with a variety of applications that enable our ability to sell tickets, manage inventory, support our internal users, and provide a great customer experience from the website to the box office.

How your role contributes to the success of Vivid Seats:  
  • Help set the direction of the design and development of the backend systems powering our B2C Marketplace.  
  • Develop innovative solutions that give Vivid Seats a competitive advantage, encourage team members, and champion technology improvements for your delivery team. 
  • Work cross functionally in Agile development teams that deploy to AWS production environments on demand, multiple times a day.  
  • Tackle some of the most difficult challenges scaling an e-commerce marketplace by developing creative algorithms and features that maximize value and efficiency across the organization.  
  • Partner with a team of Product Owners, Quality Engineers, and Engineers to deliver exceptional software, showcasing your work at the end each work cycle.  
  • Implement your expertise for best practices in design patterns, code quality, testing, and innovation to keep our commitment of always putting our customers first. 
How your role expectations will progress as a Software Engineer II in the first 30, 90, and 180 days: 

30 days in
  • Complete new hire orientation, gaining the resources you need to be successful.  
  • Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers.  
  • Acclimate to team and company norms, business objectives, and Vivid Seats values. 
  • Develop basic understanding of applications, tech stack, and development process. 
90 days in
  • Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies. 
  • Maintain, harvest and aid internal and external relationships to achieve progress and advance objectives. 
  • Contribute to team planning, estimations, and design sessions. 
  • Delivery of stable and scalable front-end code for our inhouse marketing platform.  
180 days in
  • Apply methods to execute individual tasks that positively impacts the team.  
  • Play an active role in continued learnings to advance skill sets necessary for team goals. 
  • Have self-sufficiency in all applications touched by the team.   
  • Actively contributes into larger team and engineering group objectives. 
  • Produce and deliver clean, correct code that drives team and company tech goals forward. 
What You’ll Bring:  
  • 3+ years developing Web based, Distributed and Multi-Tier architecture using Java/J2EE or other major platforms (Python, Scala, Clojure, etc.)  
  • Experience designing, building and testing web services and APIs.  
  • Strong knowledge of Spring, REST, Service Oriented Architecture, OAuth, Basic Authentication and PCI.  
  • Ability to translate complex technical concepts into high-level designs and act as a subject matter expert in software design, architecture, implementation, deployment and support across our full platform.  
  • Proficient in SQL and relational database modeling.
  • Familiarity with modern front-end technologies such as JavaScript and Single Page Application Frameworks and their interactions with APIs.
Our Commitment:

We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.

Vivid Seats provides competitive compensation; bonus incentives and equity for all employees; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; remote work and snack allowances; and a variety of additional workplace perks.

We strongly encourage all interested applicants to apply to our open roles regardless of how many qualifications they meet.  Most of our posted positions have a degree of flexibility in the stated requirements.

Apply Now
Human Resources
Senior HR Business Partner

Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation.

The Opportunity:  

As the Sr. HR Business Partner, you will be responsible for supporting human resources responsibilities for our technology, product, and business strategy business functions that span across hub locations of Chicago, IL and Toronto, ON, as well a remote employee population. You’ll partner with department leaders and the broader People Team to understand organization friction points, strategize solutions, and implement people focused initiatives that support and level up our talent. 

How your role contributes to the success of Vivid Seats:

  • Provide HR guidance and support for our technology, product, and business strategy departments including management coaching, employee relations, performance management, compensation, leave of absences, and HR policies and programs.
  • In partnership with the Director, Talent, identify, strategize, and implement high impact programs with measurable results.
  • Influence business leaders on talent decisions to ensure they align to company strategy, culture, and values.
  • Be a trusted resource for employees and management on all HR related matters.
  • Facilitate and lead talent review cycles including calibration sessions and compensation recommendations.
  • Conduct stay and exit interviews, analyze data, and make recommendations for corrective action and continuous improvement.
  • Support larger HR initiatives including performance management, compensation planning, and employee development.
  • Identify, investigate, and resolve issues of employee concern or conflict in an appropriate and timely manner.
  • Partner with internal People Team departments on talent development and staffing strategy.

How your role expectations will progress as a Sr. HR Business Partner in the first 30, 90, and 180 days:

30 days in

  • Acclimate to Vivid Seats’ values and organizational goals to understand how your department drives initiatives forward.
  • Understand your role contributions and the needs of your stakeholders that rely on your deliverables to bring business objectives to life.
  • Learn stakeholder dynamics, HR practices, policies, and current projects that support your technology, product, and business strategy departments.
  • Get to know your business leaders and begin to understand their talent/business priorities.

90 days in

  • Develop and lead initiatives for your stakeholders that enhance process, drive innovation, and build on Vivid Seats values.
  • Be knowledgeable in Vivid Seats HR practices and policies to support employee and manager needs that arise.
  • Identify immediate needs within dedicated business functions, acting swiftly and confidentially to support them.
  • Conduct stay interviews with top talent to understand their perspective, aspirations, and needs to recommend retention plans. 

180 days in 

  • Monitor and evolve deliverables, goals, and overall performance to ensure alignment with broader initiatives of the People Team and the organization.
  • Identify employee trends, analyze data, and propose areas for improvement, scaling initiatives that apply to the broader organization.
  • Act as trusted HR partner for any employees and management needs.
  • Lead HR projects and initiatives, acting as a strategic advisor to the teams and leaders you support.
  • Partner with, coach, or support People Team members on various talent acquisition, compensation, talent development, or people operations objectives.

What You’ll Bring:

  • Proven experience in a strategic HRBP position with a deep understanding of employee relations, performance management, and stakeholder influence.
  • Passion for people, culture, process improvement, and providing best in class experiences.
  • Intrinsically curious with a knack for solving problems of differing degrees of difficulty.
  • Ability to think strategically while executing tactically, turning ideas into plans that can be implemented and measured.
  • Highly organized with strong prioritization ability, great communication skills, and attention to the details.
  • Knowledge of labor laws and HR compliance.
  • Bachelor’s Degree in Human Resources related field or equivalent experience.  

Our Commitment:

We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification. 

Vivid Seats provides competitive compensation; bonus incentives; equity; FLEX/Generous PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; and a variety of additional workplace perks.

Location: Chicago, IL

Apply Now
Senior Leadership Development Partner

Who we are: Vivid Seats is the largest independent online ticket marketplace, sending tens of millions of fans to live events. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation. The

Talent Development at Vivid Seats focuses on four core areas: Onboarding & Integration, Performance Management, Leadership Development, and Employee Engagement. As a Senior Leadership Development Partner on our People Team, you’ll guide Vivid Seats in strengthening the capabilities of our workforce within each one of our core focus areas. Your work will play an integral role in the evolution and scale of our people strategy as we continue to create exceptional experiences for our talented teammates. This is a brand-new role and a unique opportunity to learn and grow with us.

How your role contributes to the success of Vivid Seats:

  • Collaborates with People Team and cross functional business leaders to develop and implement solutions to optimize leader, team and organizational performance aligned with business objectives.
  • Creates, develops, and implements engaging curriculum in instructor led presentations, hybrid sessions, learning videos, and other mediums.
  • Work with talent development leader to design and deliver innovative leadership development solutions based on unique departmental needs.
  • Collaborates with key stakeholders to drive customized onboarding and integration experiences to drive early tenure performance.
  • Partners to evolve Vivid Seats performance management strategy by designing and implementing new and impactful touchpoints to build a culture of results orientation and ongoing feedback.
  • Leads components of the talent review process in alignment with Vivid Seats overall strategy. Advises leaders in the creation of development plans to drive performance, accountability, and results.
  • Partners to evolve Vivid Seats overall engagement philosophy and ensure that our employee listening strategy is gathering the right insights. Designs and implements interventions to address engagement opportunities.
  • Provide 1:1 coaching and engages with leaders and talent across the business to influence and build long lasting, trusting relationships.

Education, Experience & Skills

  • Bachelor's Degree in Human Resources, Organizational Development, Learning and Development, or related field, or an equivalent combination of education and experience required.
  • 6+ years of experience in talent development or organizational development roles
  • Experience implementing talent development, performance management, and engagement programs for a diverse employee base.
  • Analytical thinker and strategic problem-solver, who can design and deliver effective, impactful employee experiences and drive positive business outcomes.
  • Ability to effectively organize work, prioritize and manage time in a dynamic, fast-paced environment across multiple projects under little or no supervision.
  • Exceptional interpersonal skills, including relationship development, credibility, empathy and trust building.
  • This is a hybrid position, based in Chicago with in-office work 2 or more days a week.

How your role expectations will progress as a Sr Leadership Development Partner in the first 30, 90, and 180 days:

30 days in

  • Complete new hire orientation, gaining the resources you need to be successful.
  • Acclimate to team and company norms, business objectives, and Vivid Seats values.
  • Create 30 day developmental and business goals.
  • Participate in systems trainings for engagement and recognition platform
  • Observe and participate in leadership development sessions
  • Begin designing at least 1 department specific leadership session
  • Partner with organizational development associate to understand surveys at Vivid Seats

90 days in

  • Develop, maintain, and aid internal and external relationships to achieve progress and advance objectives.
  • Create 1 year developmental and business goals.
  • Begin conducting developmental 1 on 1’s with manager level employees
  • Assist with administration of leadership development programs.
  • Partner with stakeholders on advancement of department level on-boarding
  • Collaborate on the development of our long-term leadership development strategy, with specific attention paid to developing hi-potential leaders.
  • Play a key role in ongoing evolution of our performance management strategy with specific attention paid to driving feedback.

Our Commitment:

We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.

Vivid Seats provides competitive compensation; bonus incentives; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; remote / hybrid work and snack allowances; and a variety of additional workplace perks.


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Apply Now
Information Technology
Information Security Analyst

Who we are: Vivid Seats is the largest independent online ticket marketplace, sending tens of millions of fans to live events. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation. 

 
The Opportunity:

As an InfoSec GRC Analyst, you’ll be responsible for ensuring that information assets and associated information systems are adequately protected in the digital ecosystem in which Vivid Seats operates. 

This role participates in all day-to-day operations, functions and capabilities relating to technology governance, risk, and compliance. The role participates in the Information Security compliance program and is responsible for operating technology risk management processes, maintaining technology-related Information Security policies, and completing risk assessments and audits of technology-related initiatives. You will be responsible for strengthening our governance and compliance program to ensure adherence to regulatory requirements and industry best practices. You will partner across corporate, operations, and technology teams to implement tools and practices to enhance our processes related to third-party risk management, business continuity planning, controls assurance, and external auditor engagement. 

This position is best suited for a professional with an understanding of information technology, including cloud experience and a background in collaborating with multiple groups (project, business, architecture, and operational teams) across an organization. 

 
How your role contributes to the success of Vivid Seats: 

  • Participate in the completion of assessments of operational security controls and in any required remediation. 
  • Identify and document cyber risks and manage the mitigation and follow-up on open security risks.  
  • Participate in the execution of the security awareness training program for all employees, contractors, and approved system users. 
  • Participate in the execution of the information security program, including meeting PCI, SOX and SOC 2 compliance requirements and the ongoing development of the program. 
  • Participate as a member of cross-department remediation projects by completing supporting security tasks. 
  • Influence and contribute to policies, standards, and controls to drive efficient compliance controls. 
  • Execute standard repeatable practices to maintain a balanced security and compliance control framework that meets necessary regulatory and contractual requirements. 
  • Perform security due diligence of our vendor portfolio. 
  • Provide technical support related to tools used to manage risk (GRC, TPRM). 
  • Support internal network between Information Security and information technology.  
  • Act as technical consultant for the IT department to support new and existing technologies. 
  • Support audit and assessment process for IT including annual PCI audit, IT general controls review and any other audits or assessments of security and general IT controls. 
  • Establish standard, repeatable practices to maintain a security program based on a well-defined security framework. 
  • Tackle some of the most difficult challenges securing an e-commerce marketplace by effectively embedding prudent security practices and features that maximize value and protect sensitive data. 

 

How your role expectations will progress as an Analyst in the first 30, 60, and 180 days: 

 
30 days in: 

  • Complete new hire orientation, gaining the resources you need to be successful. 
  • Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers. 
  • Acclimate to team and company norms, business objectives and Vivid Seats values. 
  • Develop basic understanding of compliance requirements and operational tasks. 
  • Develop basic understanding of applications, tech stack and development process. 
  • Understand our existing security practices, frameworks, and tools. 

 

90 days in: 

  • Enhance our approaches, methods or processes associated with our security controls environment. 
  • Assist with the completion of GRC related tasks. 
  • Build, maintain and leverage internal and external relationships to achieve progress and advance security objectives. 
  • Support and assist in developing ongoing roadmap for GRC operations and related projects. 

 

180 days in: 

  • Design and implement process improvements that positively impacts the team and our overall security posture. 
  • Continuously evaluate the organization’s existing security practices, define and measure security-related activities, and demonstrate concrete improvements to the application assurance program within the organization. 
  • Assist with developing and reporting on InfoSec related metrics.  

What You’ll Bring: 

  • 1+ years of combined experience in information security, GRC, BCP/DR, and risk management. 
  • Hands on security controls test/review experience for web applications, mobile applications, cloud, and corporate systems. 
  • Foundational knowledge of relevant control frameworks such as ISO, SOX, NIST, CobiT, and PCI. 
  • Certified Information Systems Security Professional (CISSP), Certified Information Security Auditor (CISA), Certified Information Security Manager (CISM), or other relevant training and certifications are preferred. 
  • Familiarity working with and/or managing Governance, Risk, and Compliance (GRC) tools. 
  • Ability to work both independently and collaboratively with peers, across teams, and with management. 
  • Exceptional business and technical writing capabilities. 
  • Degree in technology-related field, or equivalent work- or education-related experience. 
  • Foundational knowledge of information security concepts and technologies such as vulnerability scanners, firewalls, IPS\IDS, network analyzers, proxies, SEIM, encryption, cloud-based security control services, awareness training, phishing campaigns, WAF, bot mitigation, physical badge access systems. 
  • Ability to participate in one or more projects under strict timelines, as well as the ability to work well in a demanding, dynamic environment and meet overall objectives. 
  • Ability to lead small internal security technology projects and security remediation projects. 
  • High level of personal integrity, as well as the ability to professionally handle confidential matters and show an appropriate level of judgment and maturity. 
  • High degree of initiative, dependability and ability to work with little supervision while being resilient to change. 

 

Our Commitment: 
We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification. 
 

Vivid Seats provides competitive compensation; bonus incentives; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; remote work and snack allowances; and a variety of additional workplace perks. 



#LI-AC1

#LI-Hybrid

 

Apply Now
Senior Cloud Security Engineer

Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation.


The Opportunity: As an Senior DevSecOps Engineer, you’ll be responsible for partnering with platform engineering teams to drive security practices and principles related to cloud-based infrastructure and with the service desk team to ensure that security controls are functioning as expected in the local IT architecture. This role designs and implements security controls such as networking, network segmentation, vulnerability scanners, firewalls, IPS\IDS, network analyzers, data loss prevention, security information and event management, encryption, proxies, cloud-based security control services. These controls are designed and implemented for cloud providers and local IT architectures.

This role will also be responsible for the detection, response and remediation of cyber related attacks. This role must have experience in the area of incident response and will participate in incident response activities. This role integrates new technologies from a logging and incident response perspective and will work with a managed security service provider (MSSP) to respond to alerts, onboard new event sources and alerting use cases.

This is a hands-on technical position best suited for a professional with security engineering and operations experience and a background collaborating with multiple groups (project, business, architecture, and operational teams) across an organization.

How your role contributes to the success of Vivid Seats:

  • Integrate with internal engineering teams providing frameworks to build, design and implement products across the organization securely.
  • Design, deploy and support internal security controls and network architectures.
  • Assist in the prompt investigation of security alerts and be prepared to isolate and remediate incidents pursuant to established procedures.
  • Support incident response operations and development of standard operating procedures, run books and related templates.
  • Provide training to the Vivid Seats community, fostering a security positive culture.
  • Support and assist in developing ongoing roadmap for security related projects.
  • Establish standard, repeatable practices to maintain a security program based on a well-defined security framework.
  • Mentor engineers, encourage team members and champion technology security across engineering teams.
  • Tackle some of the most difficult challenges securing an e-commerce marketplace by effectively embedding prudent security practices and features that maximize value and protect sensitive data.
  • Partner with a team of Product Owners, Quality Engineers and Engineers to ensure security throughout the software development lifecycle.
  • Ensure compliance with society, regulatory and industry standards for application security.

 How your role expectations will progress as a Senior Engineer in the first 30, 60, and 180 days:


30 days in:

  • Complete new hire orientation, gaining the resources you need to be successful.
  • Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers.
  • Acclimate to team and company norms, business objectives and Vivid Seats values.
  • Develop basic understanding of applications, tech stack and development process.
  • Understand our existing security practices, frameworks and tools.

90 days in:

  • Enhance our approaches, methods or technologies associated with our security controls environment.
  • Engineer and support security controls and respond to alerts.
  • Partner with platform engineering team to understand AWS environment and to introduce security controls and best practices associated with build and deploy pipelines and AWS related infrastructure (EKS, ECS, EC2, security groups, VPC, IAM, etc).
  • Build, maintain and leverage internal and external relationships to achieve progress and advance security objectives.
  • Apply technical learnings that align with the product roadmap and technology strategy to improve our overall security posture.
  • Support and assist in developing ongoing roadmap for security related projects.

180 days in:

  • Design and implement process improvements that positively impacts the team and our overall security posture.
  • Mentor others and lead your team, playing an active role in elevating the skill sets of those you work with.
  • Guide the team's work so that it fits into the larger team and engineering group objectives.
  • Improve security in core systems and applications managed by the team and contribute to engineering group objectives.
  • Continuously evaluate the organization’s existing security practices, define and measure security-related activities, and demonstrating concrete improvements to the application assurance program within the organization.

What You’ll Bring:

  • 5+ years of combined experience in information security engineering, operations and technology with at least 3 years of experience focusing on information security.
  • Extensive knowledge of current and emerging IT security technologies and techniques covering all levels of cloud and local IT architecture.
  • Understanding of AWS concepts, services and related controls.
  • Security operations experience including alert review and incident response.
  • Knowledge of information security concepts and technologies such as: networking, network segmentation, vulnerability scanners, firewalls, IPS\IDS, network analyzers, data loss prevention, security event management, encryption technologies, proxies, cloud services, mobile devices, etc.
  • Vulnerability management experience across multiple operating systems, databases, and applications, remediating issues with technical staff.
  • Experience in TCP/IP networking, firewalls and virtual private networks (VPN).
  • Understanding of current encryption standards and implementation procedures.
  • Ability to work with engineering teams to weigh business risks and enforce appropriate security measures.
  • Ability to work both independently and collaboratively with peers, across teams and with management.
  • Experience with incident management and threat remediation including threat analysis, isolation, identification, and eradication.
  • Ability to handle multiple tasks and projects simultaneously.
  • Knowledge and experience with control frameworks such as ISO, NIST CSF, and PCI.
  • Passion for technology and information security.
  • A. or B.S. in Computer Science, Information Management, or relevant field
  • Professional security management certification is desirable, such as Certified Information Systems Security Professional (CISSP), Certified Forensic Investigator (CFI), GFCA Certified Forensic Analyst (GIAC) or other similar credentials.

Our Commitment:
We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.

Vivid Seats provides competitive compensation; bonus incentives; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; remote work and snack allowances; and a variety of additional workplace perks.

#LI-AC1
#LI-Hybrid

Apply Now
Legal
Associate Attorney

Please include a Cover Letter in your application

Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation.  

The Opportunity: The Associate Attorney will work closely with the other members of the Legal Department on a wide variety of matters, including managing day-to-day aspects of the marketing team’s campaign development and copy review, litigation and customer service support, contracts, fantasy sports marketing and regulatory compliance, and supporting other legal department projects as needed. The role will involve drafting and reviewing sweepstakes, contest and giveaway terms for the Company’s marketing and social media teams; assisting with customer escalations, privacy opt-out requests, and small claims case resolutions; drafting and negotiating NDAs, vendor contracts, and other commercial agreements; and administering legal ops systems, such as our contract management system and legal billing software.  

The Associate Attorney must be able to operate with minimal oversight and work proactively with various teams across the organization, including Marketing, Finance, Customer Service, HR, Product and IT. The Associate Attorney must be a collaborative problem solver with a willingness to tackle new projects.  

How your role contributes to the success of Vivid Seats: 

  • Support the drafting, negotiation, and execution of commercial contracts.  
  • Manage small claims case docket; evaluate cases for resolution. 
  • Review and respond to consumer affairs matters escalated to Legal. 
  • Guide the Marketing team on campaign development, sweepstakes, and day-to-day marketing materials to ensure compliance with FTC and intellectual property laws. 
  • Support senior attorneys in managing the Company’s intellectual property portfolio.  
  • Assist with compliance efforts in connection with the Vivid Picks daily fantasy sports app and the Vivid Seats ticket marketplace.  
  • Maintain e-billing system as needed. 
  • Serve as the Department’s lead in the implementation of new legal operations software as needed. 
  • Assist Legal and other departments with requests for information and documentation. 
  • Perform legal research projects. 

Benefits of working at Vivid Seats: 

  • Excellent, varied experience at a top consumer internet company 
  • Involvement in a variety of projects 
  • Flexible, hybrid work environment 

How your role expectations will progress as an Associate Attorney in the first 30, 90, and 180 days: 

30 days in 

  • Complete new hire orientation, gaining the resources you need to be successful. 
  • Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers. 
  • Learn about Vivid Picks, our daily fantasy sports app, and the legal and regulatory climate applicable to fantasy sports. 
  • Acclimate to team and company norms, business objectives, and Vivid Seats values. 
  • Develop a working understanding of the legal department’s processes, procedures, systems, and applications. 

90 days in 

  • Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies. 
  • Build and foster internal client relationships to achieve progress and advance legal and risk mitigation objectives. 
  • Support the organization’s legal operations systems. 
  • Manage day-to-day customer escalations, NDA and vendor contract workflow with oversight from senior attorneys. 
  • Suggest ways to streamline Legal’s existing processes and procedures. 

180 days in 

  • Apply methods to execute individual tasks that positively impact the team. 
  • Play an active role in continued learnings to advance skill sets necessary for internal clients to proactively identify potential legal issues for the department’s review. 
  • Become a “go-to” resource for internal day-to-day requests concerning legal operations, customer care and general marketing and contract matters. 

What You’ll Bring: 

  • Excellent verbal and written communication skills. 
  • Excellent interpersonal and customer service skills. 
  • Excellent organizational skills and attention to detail. 
  • Ability to autonomously manage and meet deadlines. 
  • High proficiency using business software programs, including Microsoft Word and Outlook. 
  • Solution oriented and ability to work well under pressure. 
  • Strong analytical and problem-solving skills. 
  • Ability to maintain confidentiality and to exercise great discretion and judgment. 

Requirements: 

  • Chicagoland area candidates only. 
  • J.D. from ABA-accredited law school. 
  • Admission to a state bar. 
  • 2-4 years of legal experience. 

Our Commitment: 
We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification. 
 
Vivid Seats provides competitive compensation; bonus incentives and equity for all employees; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; remote work and snack allowances; and a variety of additional workplace perks. 

Apply Now
Marketing
Brand Manager

Vivid Seats (NASDAQ: SEAT) is the largest independent online ticket marketplace, sending tens of millions of fans to live events. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago’s top 10 places to work in 2021, we believe that our people are our greatest competitive advantage.  

At the end of 2021, Vivid Seats acquired Betcha Sports, Inc., a real money sports app that leverages unique social and gamification features to take what’s previously been a mundane, single player experience & turn it into something community oriented and competitive. This year, the daily fantasy app was rebranded to Vivid Picks to reflect a one-of-a-kind blended product experience that includes eCommerce, featuring a curated selection of sporting events based on team and player preferences—all while turning predicting the game into a game of its own. 

The Opportunity:   

Our team is seeking a Brand Manager for Vivid Picks to help cultivate our brand voice + build & scale our marketing initiatives across all channels. The person occupying this role will be a strategic thinker and tactical executor who is not afraid to roll up their sleeves and tackle everything from high-profile campaigns to strategic special projects. He/she/they is both creative and analytical with the ability to dream big, execute effectively and operate in a dynamic environment. This person can inspire teams, both creative and executional in nature as we bring the brand to life across channels and formats. This role is constantly measuring and evaluating the effectiveness of our efforts and reacting accordingly to continually improve our performance across a broad set of KPIs that they will help to define. Finally, this person has a passion for sports, fantasy/gaming and delivering industry-leading brand experiences that are true to our DNA. 

** This role will ideally be based in Chicago, as we are embracing a hybrid work environment! **

How your role contributes to the success of Vivid Seats: 

  • Everyone is a fan of something.  At Vivid Picks, we’re on a mission to ensure more fans are able to get closer to the sports they love both through real money gaming & ticketing.  This role will play a key part in helping us bring that mission to life—both with current customers AND ensuring that prospective customers understand our story & what makes our offering unique/better. 
  • You will roll up your sleeves, execute, analyze & optimize our marketing activities for Vivid Picks as part of the holistic Vivid Seats ecosystem. This person will be THE go-to person with ownership of initiatives across channels. 
  • Reporting to Vivid Picks leadership (LOB), with a dotted-line to marketing (functional) —you will help bring to life campaigns aimed at bringing new customers into our ecosystem and monetizing existing customers across their lifecycle. 
  • Cross-functional collaboration with internal teams to leverage existing resources that help optimize the flywheel between Vivid Seats to Vivid Picks & vice versa will be critical. This includes ideating & executing CRM cross-sell initiatives, building alignment between product teams & marketing around promotions & features, etc. 
  • You will be the day-to-day contact managing key affiliate (and influencer) relationships, working closely with them to ideate and execute campaigns that will drive new users, create engaging content & keep their audiences interacting with our product. 
  • Impart DFS ‘perspective’ within the organization—build empathy & understanding overall of gaming specific nuances. 

How your role expectations will progress as Vivid Picks Brand Manager in the first 30, 60, and 90 days: 

30 days in 

  • Complete new hire orientation, gaining the resources you need to be successful.  
  • Learn about the ecosystem between Vivid Picks & Vivid Seats and the flywheel we are looking to build. 
  • Steep yourself in historical performance data—including CAC of performance marketing efforts and LTV/payback periods—working with our internal analyst.   
  • Build relationships with current affiliate (and influencer) partners + take over day to day management of those relationships. 
  • Collaborate with internal creative teams as they undertake a brand VisID + voice & tone alignment between Vivid Picks & Vivid Seats. 
  • Establish yourself as the point-person for ideation, execution, analysis & optimization of Vivid Picks marketing initiatives across various channels. 

60 days in 

  • Craft a holistic marketing plan with key stakeholders, execute the first phase(s) of the plan and create a strong process for measuring success. 
  • Put together measurement & reporting framework/reputational ‘dashboard’ to drive growth in the business. Develop new hypotheses for testing & optimize marketing activities against key acquisition & retention goals. 
  • Ideate around and continuously test new cross-sell campaigns to drive the flywheel between Vivid Seats & Vivid Picks. 
  • Demonstrate success in optimizing quantity & quality of cohorts acquired via affiliate (and influencer) channels + bring new partners to the table at preferred economics. 
  • Own the promotional strategy & author a calendar of activity that looks several months out (while leaving “room” for opportunistic activations.)  Socialize & align the calendar broadly & translate plan into ‘completed’ promos (secure legal approval, submit dev tickets, etc.) 

90 days in  

  • Design and implement process improvements that will positively impact the team.  
  • Mentor others, playing an active role in elevating the skill sets of those you work with. 
  • Launch back-half marketing campaigns and read/assess results in conjunction with media & creative partners. 
  • Develop a deep understanding of which marketing channels are driving which customer segments & the differences in their behavior. 
  • Work with the CRM team to create well thought out customer journeys & promotions to drive key KPIs. 

What You’ll Bring: 

  • Bachelor’s degree or equivalent experience, and 5+ years in marketing 
  • Familiarity with key marketing principles—brand equity pyramids, customer segmentation & cohorting, comms & media planning, measurement & optimization 
  • Ability to build strong cross functional relationships and collaborate with peers constructively—be tough on issues but good to people 
  • Experience liaising with agencies, affiliate/influencer partners & others to optimize performance (but are not seeking those who have been wholly reliant on external parties—this is a “hands on keyboard” role) 
  • Willingness to work in an environment of transformation and change, work with timelines, and drive continued process improvement 
  • Innovative in simplifying complex issues and persuasively make a case for change leading to action 
  • Ability to use frameworks to provide structure to complicated tasks and assignments 
  • Analytical thinker who can set and evaluate program KPIs 
  • Adaptable/flexible personality who can handle the ever-changing demands of the position and work in both strategic and executional capacities 
  • Intimate knowledge of sports & passion for fantasy/gaming are a must (while retaining the ability to empathize with the “DFS novice”) 

Our Commitment: 

We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.  

Vivid Seats provides competitive compensation; bonus incentives; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; remote work and snack allowances; and a variety of additional workplace perks.

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Senior Copywriter

Who we are:

Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation.

The Opportunity:

As a Senior Copywriter, you will work with the Creative and Marketing teams from Vivid Seats and Vivid Picks (Daily Fantasy Sports) to help connect fans to their favorite live events. You’ll be responsible for creating, developing and executing descriptive copy and concepts for marketing vehicles including short-form social posts, long-form emails and newsletters, press pitches, paid search, banner ads, online video scripts, campaigns, and internal ad hoc requests. You will work alongside a driven and experienced team of other creative contributors (creative director, digital designers, UX designers, etc.) and marketing experts.

What You will Bring:

  • BA/BS degree in Advertising or Communications (or Journalism, English, Marketing)
  • 4+ years copywriting experience, some of which should be in a digital setting—agency experience preferred
  • Proven ability to create and apply a consistent and distinctive brand voice for Vivid Seats and Vivid Picks (which you will continuously work to shape & refine) across all written mediums
  • Interest in our key verticals (sports & music) with a DEEP understanding of sports (and gaming mechanics, ideally)
  • Willingness to harmonize with other creative contributors to generate compelling & performant work for both Vivid Seats and Vivid Picks
  • Portfolio of work showcasing conceptualizing, building & executing small to big ideas
  • A drive to keep up with new trends in advertising, social media, digital and pop culture
  • Expert understanding of digital marketing, and nuances by channel & ad-format
  • Passion for the details: fact-checking, lingo-lookup, search terms and proof-reading
  • A sense of urgency to quickly pivot based on new information or feedback
  • Ability to think about a project holistically across all assets created

 

How your role expectations will progress as a copywriter in the first 30, 90, and 180 days:

30 days in

  • Complete new hire orientation, gaining the resources you need to be successful.
  • Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers.
  • Acclimate to team and company norms, business objectives, and Vivid Seats values.
  • Meet and greet marketing, and creative teams.
  • Gain an understanding of the brand’s look, feel and tone of voice, social channels and media outlets.

90 days in

  • Work with marketing, and creative team members to run Vivid Seats and Vivid Picks (Daily Fantasy Sports) creative campaigns including short-form social posts (Twitter, YouTube, Google, Instagram, Facebook, TikTok, etc.), long-form emails and newsletters, banner ads, online video scripts, campaigns, and internal ad hoc requests.
  • Collaborate with cross-functional teams to build the brand’s tone of voice.
  • Establish, maintain, and facilitate internal partnerships to achieve progress and advance objectives.

180 days in 

  • Design and implement process improvements that positively impact the creative and marketing team.
  • Play an active role in continued learning to advance creative skill sets necessary for team goals.
  • Bring observations and opportunities to drive initiatives to level up the creative team effectiveness internally and in the company.
  • Identify and implement deeper personalization within existing social and digital campaigns that align with broader team goals and KPI’s.

 

Our Commitment: We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.

Vivid Seats provides competitive compensation; bonus incentives; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; remote work and snack allowances; and a variety of additional workplace perks.



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Operations/Contact Center
Customer Service & Fulfillment Specialist

Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation.


The Opportunity:
As a Customer Service & Fulfillment Specialist, you have the opportunity to engage with hundreds of customers over a shared passion for live events. We pride ourselves on creating memorable experiences for all of our customers from the point of purchase until they enter the gates. You will be on the front lines of representing the Vivid Seats brand, helping to ensure that our fans get the right seats at the right price. This individual will provide proactive, friendly and high-quality service to Vivid Seats’ customers.

Our team thrives on making connections with our customers, whether troubleshooting a technical concern or answering questions about events or our services. Our Customer Service & Fulfillment Specialist will answer questions about purchases, active orders, inventory, upcoming events, and utilize internal and external technology to manage order fulfillment.

How your role contributes to the success of Vivid Seats:

  • Handle customer contacts, promptly and professionally.
  • Answer questions about purchases, orders, inventory, upcoming events.
  • Support our customers proactively via phone, email and live chat.
  • Utilize internal and external technology to manage order fulfillment.
  • Be a team player and contribute to culture and growth.
  • Create memorable experiences with customers who share our love for live events.
How your role expectations will progress as a Customer Service & Fulfillment Specialist in the first 30, 90, and 180 days:

30 days in:

  • Complete new hire orientation, gaining the resources you need to be successful.
  • Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers.
  • Acclimate to team and company norms, business objectives, and Vivid Seats values.
  • Gain access to and familiarize yourself with our accounts and internal systems.
  • Shadow teammates and document what you have learned from observing and listening to their emails and calls.
90 days in:

  • Perform core responsibilities comfortably on your own.
  • Maintain, harvest and aid internal and external relationships to achieve progress and advance objectives.
  • Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies.
  • Understand service level expectations, KPIs and other metrics to watch for

180 days in:

  • Apply methods to execute individual tasks that positively impacts the team.
  • Play an active role in continued learnings to advance skill sets necessary for team goals.
  • Handle front line customer escalations and follow ups.
  • Feel empowered to participate in extracurricular projects that will contribute to the success of the organization.
What You’ll Bring:

  • 1-2 years of customer service experience via phone, email and live chat.
  • Team player mentality and drive to contribute to culture and growth.
  • Sense of curiosity to ask questions and keenness to improve upon work.
  • Passion for live events (sports, concerts or theatre).
  • Flexible schedule to work evenings, weekends, and holidays.
  • Excellent verbal and written communication skills.
  • Experience with Zendesk or similar help desk software

Our Commitment:
We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.
Vivid Seats provides competitive compensation; bonus incentives; PTO; mental health days; medical, dental, and vision insurance; monthly credits and discounts for attending live events; and snack allowances; and a variety of additional workplace perks.

Hours/Schedule: 
  • 4 weekdays and a Saturday or Sunday
  • 8:00-4:00pm, 11:00-7:00pm, and 1:30-9:30pm
  • Hybrid model (3 days in the office and 2 days at home)
  • Not a full time remote position. 
Apply Now
Other
Fulfillment Associate - Part-time

Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation.

The Opportunity:
We are seeking individuals to assist with ticket procurement and fulfillment for our online marketplace. This part time role will assist in ensuring that our marketplace has accurate inventory across a variety of live events to meet consumer demand. With hours 8:30am-12:30pm Monday – Friday, this position is perfectly suited for individuals who are looking for consistent hours and valuable flexibility during the evenings and weekends.

How your role contributes to the success of Vivid Seats: 

  • Data entry including unique ticket info such as performer, event, date, and seat locations. 
  • Ensure accuracy of ticketing assets and their corresponding marketplace listings maintaining our foundation of an authoritative and trusted marketplace.
  • Keep organized and accurate records of all transactions.
  • Facilitate online transactions during periods of high traffic.

What you’ll Bring:

  • Demonstrated ability to critically think and problem solve  
  • Well organized ability to prioritize tasks, schedule, and meet deadlines in a fast-paced environment 
  • High quality of work due to your excellent attention to detail
  • A strong sense of urgency coupled with an intrinsic desire to complete all tasks with 100% accuracy and efficiency
  • Strong computer skills with the ability to multiple task using multiple tools and software simultaneously

Shift: This is a part time role with hours: Monday – Friday; 8:30am-12:30pm

Pay: $16/hr+

Location: Chicago, Illinois #Hybrid 

 

 

Apply Now
Product Management
Director, Product (Core Services)

Who we are: 
Vivid Seats is the largest independent online ticket marketplace, sending tens of millions of fans to live events. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago’s top places to work in 2022, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation. 

The Opportunity:  
We’re looking for a Product Director to join our fast-paced team in driving the foundations of our business – specifically the core systems that power our ecommerce marketplace.  The right candidate for this role has a demonstrated track record of: bringing highly effective products to life – particularly in B2C businesses; defining clear product strategies that deliver on company objectives and provide flexibility, nimbleness and optionality to the business teams; analyzing performance and making the right decisions on where to go next; translating those into executional initiatives and plans that catalyze teams into action; and focusing relentlessly on driving results. You live and breathe the business and use your product management skills to make things happen. A do-er and a leader, you are eager to roll-up-your-sleeves and get into the weeds, while also leading, coaching and guiding a team of product managers who will look to you for macro visions and detailed feedback.  

How your role contributes to the success of Vivid Seats: 

  • Define the Core Systems product vision and roadmap, ensuring alignment with business objectives and company strategy. 
  • Deliver effective product experiences and foundational capabilities that align to our “north star” and move the needle on core business metrics.  
  • Collaborate with leadership across the org to translate input/needs/feedback/requests into the product; challenge assumptions; and validate new ideas that result in clear and actionable outcomes  
  • Manage team to ensure that we can bring our product vision to life: meet deadlines, solicit feedback from stakeholders, and act as a key input and enabler for the dev process. 
  • Lead analysis, impact review, testing and validation of ideas, concepts, projects (large and small); coach others in doing this effectively. 
  • Act as a coach, facilitator, and mentor to elevate the execution of the team; support skillset and competency growth; you’re a “bar raiser.” 
  • Stay on the cutting edge of what’s new to identify opportunities to innovate within the Vivid Seats ecosystem.  

How your role expectations will progress as a Product Director in the first 30, 60, and 90 days: 

30 days in 

  • Complete new hire orientation, gaining the resources you need to be successful.  
  • Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our marketplace constituents. 
  • Acclimate to team and company norms, business objectives, and Vivid Seats values. 
  • Meet with your team to understand their motivations, passions, and communication preferences.  
  • Understand the ins and outs of our platforms and systems; dive into the current projects that are in flight.  

60 days in 

  • Lead in flight initiatives towards key milestones and delivery dates 
  • Shape product roadmaps and core strategies for work ahead; enable direct reports to lean on you for guidance on trade-offs and business impact 
  • Build, maintain, and leverage peer and stakeholder relationships to achieve progress and advance objectives. 
  • Dive into end-to-end Product and Engineering processes to understand current state and potential for improvement. 
  • Introduce and refine product management best practices to maximize the team’s work product and effectiveness.  

90 days in 

  • Mentor others, playing an active role in elevating the skill sets of your team and those you interact with.  
  • Get ahead on forward-thinking product opportunities: identify key areas, shape the strategy; validate assumptions; get alignment; drive execution/delivery.  
  • Proactively work across UX and Engineering leadership to design and implement process improvements that positively impact collective execution. 
  • Lead team in stitching together input across stakeholder discussions, VOC channels, and user experience research. 

What you’ll bring: 

  • 7+ years of prior experience in product management and a record of successful product strategy + product delivery, and 5+ years of experience in a manager role. 
  • Expertise in core product management skills; you are an expert and can sharpen the skills of those on your team and those around you.  
  • Strong analytical skills to effectively evaluate new ideas; determine outcomes and impact and understand the day-to-day business – you are a data-enabled leader who can glean insights from data and pivot that into action. 
  • Experience working in a fast-paced environment with the ability to quickly assess situations and make recommendations for key decisions. 
  • Superb visual and verbal communication skills – you are an excellent communicator across all levels within the organization. 
  • Impeccable attention to detail – you raise the bar on the product ecosystem and have experience coaching and mentoring product teams where the details and the delight matters. 
  • Comfortable having a conversation balancing technology approaches with engineering leaders as well as business value with product managers and stakeholders. 
  • Ability to juggle multiple priorities and manage trade-offs to establish the right approach to executing the product strategy.  
  • Capable of tackling ambitious goals while moving fast and delivering effectively against them. 
Our Commitment: 
We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification. 
 
Vivid Seats provides competitive compensation; bonus incentives and equity for all employees; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; remote work and snack allowances; and a variety of additional workplace perks. 


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Product Quality Associate

Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation. 
 
Vivid Seats is searching for a Product Quality Associate on our B2C product team.  In this role, you will use your knowledge of our technology and our business to ensure our consumer products reach the highest levels of quality and provide intuitive and bug-free experiences for our customers.  You will partner cross functionally across the business to design, implement, and execute manual test cases across our consumer products and touchpoints (including web, native applications, and marketing channels).   

This role is ideal for applicants who are looking to gain experience in Product and Technology field. Consider this role as an apprenticeship within the software development space where you'll have exposure to multiple aspects of product development. 

Our ideal candidate is an innovative, flexible, on-your-feet problem solver with excellent organization and communication skills who is curious, passionate, and has a high attention to detail.  The right candidate will possess a strong set of analytical, product and technical skills.  You are comfortable working in a fast-paced environment and can quickly assess situations and make recommendations for key decisions.   You must be able to thrive and succeed in an entrepreneurial environment and not be hindered by ambiguity.  Most importantly, you can deliver outstanding results, quickly, with high quality and have exceptional communication skills (able to speak the language of end-users, management, design, and development).   

How your role contributes to the success of Vivid Seats: 

  • Collaborate with stakeholders from across the business to design, implement, and execute manual test plans across all consumer touch points. 
  • Ensure that our products meet product requirements, quality standards, and customer expectations. 
  • Monitor efforts to resolve product issues and track progress.
  • Partner with cross-functional stakeholders to translate bugs, usability issues, or workflow improvements into product requirements; working with the product, engineering, UX, and business analysis teams to provide recommendations and requirements that align with business goals and opportunities. 
  • Assist the team in prioritizing product features and collaborate in design, estimations, and planning sessions with the overall team.    
  • Define features and bugs through clearly written user stories as part of an Agile delivery team; verify stories are implemented as intended, record bugs, and assist the engineering team in driving resolution.

How your role expectations will progress as a Product Quality Associate in the first 30, 90, and 180 days:   

30 days in   

  • Complete new hire orientation, gaining the resources you need to be successful.   
  • Acclimate to Vivid Seats’ values and organizational goals to understand how your department drives initiatives forward.    
  • Learn how ticket marketplaces and our B2C products operate and how you’ll contribute to providing great experiences for our customers.  
  • Develop and understanding of product functionality and technical capabilities.

90 days in   

  • Create and execute a suite of manual test cases that span our consumer products and marketing products and communication channels. 
  • Based on testing, provide feedback on issues, bugs, and recommendations for product enhancements; collaborate with scrum teams in prioritizing clearly written user stories to create delightful and bug free experiences for our customers. 
  • Demonstrate knowledge of our products and technology by contributing to team planning and prioritization.

180 days in   

  • Design and implement process improvements that positively impact the team.
  • Build, maintain, and leverage internal and external relationships to achieve progress and advance objectives.
  • Assist with root cause analysis for production incidents, identify trends and weak points, suggest corrective actions, and help coordinate remediation.
  • Refine our testing methodologies and approaches to improve testing coverage and throughput.

What You’ll Bring:   

  • Excellent attention to detail.
  • Exceptional verbal and written communication skills. 
  • An aptitude and interest in technology and a passion for learning. 
  • An understanding of online marketplaces and an interest in the live event space.   
  • Bachelor’s degree preferred, in science, technology, or a related field. 

Our Commitment: 
We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification. 
 
Vivid Seats provides competitive compensation; bonus incentives and equity for all employees; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; hybrid work and snack allowances; and a variety of additional workplace perks.   

Location: Chicago, Illinois (Hybrid) 

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Senior Product Manager- Supply

Who we are:  Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation. 

The Opportunity:    You will have ownership ofthe products and product strategy for our seller-facing technologies for our live events marketplace. This is a great opportunity for a tenured product manager to champion the seller lifecycle including how sellers interface & integrate with Vivid Seats, Skybox (our POS for sellers), and internal products/systems that we build to drive marketplace growth.  Our sellers are a critical constituent of our business, and this role is at the center of enabling supply-side growth, improving seller stickiness, and system performance on all seller tech. You will collaborate cross functionality to ideate, develop, and deliver products and features that create value for our customers and our business.This role will use data and a deep understanding of our customers to successfully deliver products to market.    

Our ideal candidate isaninnovative, flexible, on-your-feet problem solver who has a track record of successful executionand developing product strategy.You are comfortable working in a fast-paced environment and can quickly assess situations and make recommendations for key decisions. The right candidate will possess a strong product background and have a well-rounded technical skillset. You must be able to thrive and succeed in an entrepreneurial environment and not be hindered by ambiguity. This means you are not only able to develop and drive high-level strategic initiatives but can also roll up your sleeves and get the job done. Most importantly, youare abletodeliver outstanding results, quickly,with high quality and have exceptional communicationskills (ableto speak the languageof end-users, management, design, and development).   

How your role contributes to the success of Vivid Seats: 

  • Workacross the organization, partnering with multiple stakeholders (including operations, customer support, accounting, proprietary tools, etc.) to understand and translate requirements, make the right tradeoffs on scope and implementation, and deliver high quality products.   
  • Define the product goals and roadmap, ensuring alignment with business objectives and company strategy.   
  • Lead the delivery team in prioritizing product features and collaborate in design, estimations, and planning sessions with the overall team.    
  • Define features through clearly written user stories as part of an Agile delivery team; verifystories are implemented as intended, recordsbugs, and assistthe engineering team in driving resolution.   
  • Analyzeuser data and feedback to measure the effectiveness, competitiveness and impact of the product. 
  • Effectively communicate product strategies and executional plans across the organization – to stakeholders, peers – as well as external constituents 

How your role expectations will progress as a Senior Product Manager in the first 30, 90, and 180 days: 30 days in 

  • Complete new hire orientation, gaining the resources you need to be successful. 
  • Acclimate to Vivid Seats’ values and organizational goals to understand how your department drives initiatives forward.    
  • Learn how ticket marketplaces and our products operate and how you’ll contribute to providing great experiences for our constituents.   
  • Collaborate withUX and engineeringtowrite user stories for new features.Assist with verification and feature performance analysis for newly released features. 

90 days in 

  • Enhance our approaches, methods, or technologies to mitigate risks and improve efficiencies.   
  • Build, maintain, and leverage internal and external relationships to achieve progress and advance objectives.   
  • Define features and lead the team in prioritizing clearly written user stories that create delightful and bug free experiences for our customers. 
  • Leverage tooling and data to gain insightand analyze customer behavior and product performanceto recommendproductenhancements. 

180 days in   

  • Design and implement process improvements that positively impacts the team.    
  • Collaborate with stakeholders to confirm accurate prioritization and refine processes for collaboration and best practices.   
  • Drive productdepartment roadmap exercises that balance current needs with future strategic initiatives.    
  • Mentor others, playing an active role in elevating the skill sets of those you work with.   
  • Proactively work with the Engineering and other stakeholders to define the product goals and create a forward-looking roadmap, ensuring alignment of seller technology/productswith the overall business objectives and company strategy.    
  • Lead the team in prioritizing features to meet internal and customer needs and collaborate in the design, estimations, and planning sessions with the overall team. 

What You’ll Bring: 

  • Provenexperience in helping organizations map business value to customerneeds.   
  • Sufficient mastery oftechnologyso that you can take high-level technical concepts and break them down into prioritized roadmaps and plans in partnership withengineering.   
  • Prior experience in product managementand a record of successful product delivery.    
  • Ability tojugglemultiple prioritiesand managetrade-offs to establish the right approach toexecutingtheproductstrategy.    
  • Highly analytical with experience managing data-centric products; capable of turning raw data into information andinsights.    
  • Proven experience of crafting product roadmaps by gathering input from customers, partners, internalusers, engineers and otherstakeholders.   
  • An understanding of online marketplacesandan interest in the live event space 

Our Commitment: We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.    

Vivid Seats provides competitive compensation; bonus incentives; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; remote work and snack allowances; and a variety of additional workplace perks.   

We strongly encourage all interested applicants to apply to our open roles regardless of how many qualifications they meet. Most of our posted positions have a degree of flexibility in the stated requirements. 

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Vivid Seats is proud to be an equal opportunity employer. We do not discriminate based upon race, color, religion, national origin, sex, sexual orientation, gender identity, physical or mental disability, veteran status, or age. We celebrate diversity, equality, and inclusion and value the impact that different backgrounds and perspectives bring to our organization.

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