Allianz Ticket Protection

Protect your ticket purchase.

Select Allianz Ticket Protection at checkout
in case your plans don't play out.

If you have additional questions, please call Allianz Global Assistance at 1-888-497-6993.

Keep your ticket budget safe

At Vivid Seats we understand life happens, and unexpected emergencies can prevent you from using or reselling your tickets. That is why we offer Allianz Ticket Protection. While our 100% Buyer Guarantee ensures your tickets will be valid and delivered on time, event ticket protection can reimburse 100% of your purchase if you can’t go for a covered illness, injury, traffic accident, and more.

Covered Reasons

Allianz Ticket Protection can protect you from a wide variety of unexpected mishaps and emergencies that prevent you from attending an event, which can include:

Covered Illness or Injury

You, an event companion, or a family member becomes seriously ill or injured.

Urgent Home Repair

You are required to be present for an unforeseeable urgent home repair in order to prevent severe damage.

Legal Requirement

You are legally required to attend a legal proceeding on the day of the event.


You find out you are pregnant after you purchase your insurance plan or need to attend the birth of a family member's child.

Traffic Accident

You or an event companion has a traffic accident or mechanical breakdown within 24 hours prior to the event.

Weather Emergency

A government-declared weather emergency occurs within 24 hours of the event and the venue does not cancel the event.

Benefits, limits, and exclusions vary by plan and state of residence. Please review your plan documents for more details.

Free Look

If you’re not completely satisfied, you have 15 days (or more, depending on your state of residence) to request a refund, provided you haven’t started your event or initiated a claim. Premiums are nonrefundable after this period.

“The process was surprisingly easy and super fast. I will recommend to everyone to purchase protection from Allianz and will definitely do so again myself if the opportunity arises.”

Vivid Seats Fan, New York, April 2022

A Trusted Partner

We proudly partner with Allianz Global Assistance because they’re the gold standard in the specialty insurance and assistance industry. Every year more than 55 million people choose them to protect their event ticket purchases, travel plans, registration fees and more. They have a 95% customer satisfaction rating and an award-winning assistance team that is available to help anytime, anywhere.

Insurance benefits underwritten by BCS Insurance Company (OH, Administrative Office: 2 Mid America Plaza, Suite 200, Oakbrook Terrace, IL 60181), rated “A” (Excellent) by A.M. Best Co., under BCS Form No. 52.201 series or 52.401 series, or Jefferson Insurance Company (NY, Administrative Office: 9950 Mayland Drive, Richmond, VA 23233), rated “A+” (Superior) by A.M. Best Co., under Jefferson Form No. 101-C series or 101-P series, depending on your state of residence and plan chosen. A+ (Superior) and A (Excellent) are the 2nd and 3rd highest, respectively, of A.M. Best’s 13 Financial Strength Ratings. Plans only available to U.S. residents and may not be available in all jurisdictions. Allianz Global Assistance and Allianz Travel Insurance are marks of AGA Service Company dba Allianz Global Assistance or its affiliates. Allianz Travel Insurance products are distributed by Allianz Global Assistance, the licensed producer and administrator of these plans and an affiliate of Jefferson Insurance Company. The insured shall not receive any special benefit or advantage due to the affiliation between AGA Service Company and Jefferson Insurance Company. Plans include insurance benefits and assistance services. Any Non-Insurance Assistance services purchased are provided through AGA Service Company. Except as expressly provided under your plan, you are responsible for charges you incur from third parties. Contact AGA Service Company at 800-284-8300 or 9950 Mayland Drive, Richmond, VA 23233 or [email protected].

AGA Service Company dba Allianz Global Assistance (AGA) compensates their suppliers or agencies for allowing AGA to market or offer products to customers of the supplier or agency.